Dealer 2-Year Rating

Overall Rating

2.4 / 5
Customer Service
2  
Friendliness
3  
Overall Experience
2  
Price
2.3  
Quality of Work
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great experience

By Prowler Owner on 3/31/2019 at 9:01 PM. Helped by Brian.

We had a great experience with everyone here. We would highly recommend this dealership. We love our Prowler! Thanks so much to everyone for an easy transaction.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THESE PEOPLE SELL DRESSED UP LEMONS!

By Jabari White on 3/1/2019 at 7:27 AM. Helped by MIKE, RON - Finance Manager.

Well, where do i start. I was excited to find a car that I was interested in, being a BMW 550xi M Package. However after doing paperwork, and getting everything squared away, before I could even leave the dealership something suspicious happened. My keys had magically come up missing. So Mike decided to act as if he was looking for them. In actuality , my car was outside smoking, and they were stalling to get me from noticing what was going on with my car. Now on the test drive, everything seemed fine. So after 25-30 minutes of pretending to look for my key, its magically found, and the blame is put on a porter who had left work. I then drive home and am about to park. My car started smoking profusely. I legit for a second thought that i was going to have to call the fire department because thats how bad it was. I was BAMBOOZLED. I took the car to the repair shop and was given a 2k bill for repairs. I was leaking antifreeze from the turbos, the radiator...11 check engine light code faults. STAY AWAY FROM THIS PLACE! REALLY! I DO NOT RECOMMEND! STEER CLEAR! I even called to speak with my salesman and the finance manager...I WAS NEVER GIVEN A CALL BACK. I will make sure this gets out. Ever heard of the movie Matilda? This is her dads company!

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Run! Don't walk!

By Mister M on 9/21/2018 at 7:34 PM. Helped by Brian.

Purchased a Buick Lacrosse 3 weeks ago. I took the car in after a week and it was in the shop for a week and repairs cost $4k. Third week and it's back in the shop with $2.5k repairs needed. I paid $8.5k for the car. I am trading it in and getting $4k trade in value. Lost my a$$ on this. Lesson learned.

I would not recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

We got junk from them!

By screwed_guy13 on 6/27/2018 at 11:59 PM. Helped by Nick Manzalla.

I went in and met Nick who presented himself as a Christian and a good man (and I do not hold anything against him); however, the dealership as a whole is a different story. They showed us several vehicles. One of the vehicle could not start, one needed to be charged up in the parking lot and the rest seemed okay. For some reason I wanted to see the best in them, so we gave them a shot and purchased one of their vehicles. It turned out to be a mistake. Within 500 miles, one of the control modules went out, then the alternator and then it stated to leak oil and we had to have that fixed as well. They are suppose to inspect these vehicles, but the only thing I believe they do is patch them up to look nice and they could care less how they really run. This dealership has reasons for why they can sell their vehicles at a reasonable price, well, the one reason they did not put on the wall was (in our case) junk!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Sold them a car

By Buick Lucerne on 11/24/2015 at 2:28 PM. Helped by Nick, Joe.

Nice people to do business with. Respectful. Not your typical hard sales tactics. I would recommend them. I sold them a vehicle after checking out a few on their lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beautiful Lucerne

By Buick Lucerne on 11/23/2015 at 3:05 AM. Helped by Jay, Joe, Ron.

I drove in from Wisconsin on the most beautiful Lucerne! Although, I did think that all cars look good on the internet this one really caught my eye. Sits me perfectly and drives great.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thank you MK, I agree seems shady!

By LC on 8/23/2015 at 9:44 PM. Helped by Mike.

I only had a phone call but I called to find out as much information because it was a long drive for me. Mike was very defensive when i asked about any scratches, dents or rust. He was rude and acted like of course a 2004 car would have some scratches but could not tell me specifically if it did just kept saying I should come in and look at it. He was not friendly and did not want to answer questions with detail. After reading MK review I will not be visiting!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not do business with them! Do not trust them!

By MK on 8/18/2015 at 7:30 PM. Helped by Mike.

Do not do business with them! Do not trust them! They cover up and lie about how damaged their cars are! I found a Hyundai Genesis Coupe at Silver auto that was reasonably priced so I called them up to confirm that it is available and to ask if it has any problems. Mike said that the car was in good condition "as far as he knew." I told him that I had to drive 2h to their dealership so I wanted all facts up front but he said that the car was fine. When I arrived, the coupe looked fine from outside, besides minor dings, which can be expected. I asked Mike to see the inspection report that Silver Auto performed when they got the car but he said that he could not give that to me but that report exists. This got me suspicious. Before he let me take the car to a mechanic he made me sign paperwork that said I could not negotiate price based on mechanic's assessment. Do dealerships do that? Here I asked him again if he knew of anything wrong with the car and he said it was just fine. As I kept asking more questions Mike kept getting more defensive. I took the car to the Hyundai dealership to get it inspected and when they lifted the car we found out that it was in a severe crash. The car had cracked brackets, dripping engine fluids, bent bars, missing engine covers, bent wheels, etc. The car was fixed to hide the damage from the outside but it was fixed not up to spec. It would cost $5,000+ to get it fixed correctly based on visual damage but the mechanic said that it may cost well over $10,000 if they discover in further inspection. Mike from Silver Auto PURPOSELY HID SERIOUS DAMAGE from me. He tried to sell me a broken car for $18,500 but in the end he wasted my 6 h and $60 for a car inspection. When I confronted him he told me that he was not aware of the damage. How? He confessed that they replaced and repainted the bumper so they did see under the car. The car is leaking, there is a puddle where it is parked. The issues with the car became obvious to me because I'm a mechanical engineer but I'm afraid that poor families without a technical understanding of cars may not easily detect problems and spend money on something that will break down quickly. Please don't let them stay in business so they could take advantage of others! There are 2 ways to describe Silver Auto, and especially Mike. Either they are croocks who try to sell you broken cars by making them look clean or, if you trust Mike, then they are incompetent and don't know how badly their cars are broken? Which of the two would you prefer your dealership to be? I can provide a record of my conversation with Mike and a copy of the car inspection record if asked.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve was really up front on the policy of sales as soon...

By ssimone on 10/9/2012 at 1:02 AM. Helped by Steve Smith and Arron Houten.

Steve was really up front on the policy of sales as soon as I was there. It was exactly what I wanted to hear and when I requested to view the entire inventory myself he knew what I meant. I couldn't make up my mind with the big variety of cars and trucks. When I stepped into the sales room Steve was right there to help me in picking the auto in the price range I wanted and gave me an honestly great deal for my trade in. I am 57 years old and never met more a friendly sales staff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I definitely recommend Silver Auto Sales. My wife and I...

By bushken on 6/29/2011 at 11:29 AM. Helped by Mike Carroll and Aron Houten.

I definitely recommend Silver Auto Sales. My wife and I bought a Nissan Altima 3.5 SL from Mike Carroll and he did a great job in preparing the car for us, explaining everything about the car, and getting the necessary service items completed when we bought the car. Aron Houten (finance) was very nice and professional as well. The car was well taken care of and waxed/polished to a shine when we looked at it. They allowed us to take the car for awhile to have it inspected too. I would recommend this dealer because they are very professional and are not "pushy" like OEM dealers. GREAT VALUE!! Kendall & Emily

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

We had a great experience with Silver Auto Sales. Steve...

By kmcbeth on 5/11/2011 at 3:21 PM. Helped by Steve.

We had a great experience with Silver Auto Sales. Steve was very helpful and very no nonsense. Staff is extremely friendly and easy going. We got a very nice car at a very good price. I would recommend to everyone and plan on going back for my next purchase.

I would recommend this dealer.