Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.3  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Was supposed to pick up my car today only to be told that...

By Feliciabecker on 10/2/2019 at 9:30 PM. Helped by Carmen.

Was supposed to pick up my car today only to be told that what I bought wasnt expensive enough to warrant a full tank of fuel. So apparently customer service is only important if you are buying a high ticket item. Lesson learned, when I am looking to replace my primary vehicle I certainly won't be visiting Silverwood Toyota, all over a $40 tank of fuel... Terrible experience overall. Will not visit again. Make sure you ask before you buy as standard practice in the industry doesn't always apply here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Your team

By Rizz on 1/5/2019 at 1:56 AM. Helped by Alex one of your best.

Wondering where Alex got to he was the best next to Dennis and Mike. These three were all fantastic Dennis retired mike moves on. Hope new person is the same

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a new truck

By Rizz on 11/18/2018 at 2:37 AM. Helped by Alex was the best Adrian a great help Teresa was awesome.

Have bought five new vehicles from here each time has turned out to be great day and service has been good after Thx to Alex Adrian and Teresa this time

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2010 Toyota Venza Rear wheel bearing service

By 2010 Venza Guy on 2/1/2018 at 4:32 PM. Helped by Neil Tantingco (Service).

Booked service online and quote matched my final bill...great experience! I would definitely bring my vehicle back for service in the future. Shuttle service was quick too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Jody Herbus on 12/28/2017 at 4:55 PM. Helped by Neil Tantingco.

Owned Tundra trucks since 2009, there have been one or two little blips but both the sales department and the service department work very hard to maintain a high level of customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very helpful.

By Corey on 12/14/2017 at 3:47 PM. Helped by Mike Klassen.

Overall this was a good experience. Mike Klassen and Mike Woytiuk were very helpful and knowledgeable. I would recommend this dealership to others. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Tiyota on 10/5/2017 at 8:47 PM.

The sales rep was very personable, knowledgeable and eager to help. Dealership management allowed this to be a very pleasant experience! Concessions we're good and price was competitive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying made easy

By Loralie on 8/17/2017 at 8:46 PM.

I always dread going into car dealerships to look for a new car. As much fun as I believe it will be, it always turns out to be a dreadful experience. At Silverwood I was treated like family. They have taken away my fears. I feel that I got excellent value for my trade and a great price on my new Venza. I am confident that my next new vehicle will be purchased from Silverwood as well. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally awesome place to buy a vehicle

By Ryanfaure81 on 8/13/2017 at 7:36 PM. Helped by Cole jorgensen.

I gave silverwood a 5 star because of how far they will go to get you in a vehicle and one that you will love. They are very polite and hospitable and would recommend silverwood to anyone looking for a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Customer Service

By Holly on 6/20/2017 at 6:32 PM. Helped by Cole, Alex and Rosalie.

We were impressed with the whole experience from start to finish purchasing my Toyota Forerunner. They were fair in negotiations and always ready for us when we arrived which made the choice easy and seamless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Arcky thea on 6/17/2017 at 8:37 PM. Helped by allen and rosalie.

Excellent service. All staff and management are really awesome on how they assist customer, extending extra mile of service. Thumps up for you guys 👍👍😁. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were ready to help me find the right one.

By carguy,maggie 123 on 6/13/2017 at 10:49 PM. Helped by Daryl Sims management..

I was really impressed with all of the staff. Allen S. was very helpful & understanding in all the areas that I needed in an SUV. Allen & the staff were able to answer all my questions & more. Also in the service area to was very helpful in a couple of areas that needed some answers to. The whole experience with the service that I got was over the top service. Even my dad was very impressed with way that we were treated. There was no pushing in having to make the deal right away. Thank you for the great experience, and keep up the great work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Ambetski on 6/10/2017 at 5:46 PM. Helped by Alex, Ian, JP, Neil.

Excellent service. Knowledgable, courteous and dependable crew. This dealership is the best in town. From management to the service department they have a great bunch of people. They are honest and very friendly. Of course, the vehicles are awesone. I'd only get a Toyota or take a cab!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer

By Suroit on 6/2/2017 at 4:35 AM.

Deal over phone and email while I was away on deployment. I had a awesome deal and they were easy to talk, no pressure. They made sure the unit was ready to be pickup when I arrived from deployment. Thank you

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Unfriendly and uninterested

By Lawrence Atkins on 5/10/2017 at 3:22 AM. Helped by Alex Pilgrim.

This dealership has no interest in providing a good customer service experience. They were rude, and made a customer question his decision. I will recommend Silverwood Toyota

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By hershelhimalaloan on 3/14/2017 at 1:18 PM. Helped by ian fernandez.

ive been driving a toyota car backhome(philippines) FINALLY just yesterday i got my first car, thank you to ian fernandez and caroline for your excellent service in this dealership you will never go wrong, they are so transparent with their client, they don't play tricks on you just to make a sale, toyota is a great brand a trusted one so as the whole team, now im driving a brand that puts a smile on my face... thank you toyota you are the BEST!!! i would highly recommend Silverwood Toyota lloydminster.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyers Beware!

By MeganSondergaard on 2/6/2017 at 2:50 AM. Helped by Danny Ulmer, Neil Tantinego, Darryl Service Manager, Alex Pilgrim.

This dealership sold me a 2014 Sequoia Platinum. I paid top dollar and when I got it found out it had been in an accident. It had a manufacturer defect discovered a month after purchasing after they charged me for a new air filter as it had a recall they forgot to address before selling causeing water to get into the air filter and freeze. The General Manager told me I was unreasonable in my demands of a new vehicle or fix it immediately. It took 2 years to fix this defect and over 30 appointments to the dealership and body shop diagnose and fix damages and paint car from damage caused by employees. I approached the service manager when picking up my car and discovering the entire dash broken and paint missing from the door frame and got told "you can't prove we did it." I have tried for 28months to get these damages fixed taking days off work and spending thousands of dollars in fuel, just to end up with their shop door dropped on my car and drug accross the top while they continued to back it out under the door and $4000 worth of damages that they originally offered to take to a body shop and offered to send a driver to bring me a loaner and pick up my car. Once in possession of my vehicle Danny Ulmer General Manager refused to let it go to a body shop and told me they would fix it to his satisfaction. I took it into insurance after they let me have my car back "fixed" to Danny's satisfaction and the damages assessed at almost $4000. They are dishonest, unethical, unprofessional. With no morals or values. Danny took advantage of the fact that during this battle I had lost a total of 7 close family members and my stepmom battling stage 3 cancer! I am a mom of 4 busy children very involved in sports. Not to mention I babysit out of my home. I have lost work because I have had to take days off for appointments because the dealership was unable to accommodate my schedule. I requested Danny himself personally make sure from the start to look over my vehicle before it left the shop and he couldn't be bothered. Now that I have taken to social media (Facebook) Danny requested me not step foot in his dealership before first making arrangements with him. He also keeps deleting my Facebook review and many others negative reviews. I have received messages from hundreds of customers with similar experiences and many former employees who have horrible stories to share about the way this dealership conducts business. Disgusting!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Kevin 123 on 12/9/2016 at 5:35 PM. Helped by Aseem.

Excellent sales and service. I have been dealing with them for over a decade and will continue to come back. Toyota is a great brand so a lot less service calls than other brands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent services

By jhonatoyota1982 on 11/26/2016 at 3:10 PM. Helped by neil tantingco.

Everytime i bring my vehicle with them i alwats satistied and happy..they are very accomodating and always helpfull..i will reccomment them to my family and friends..thank you..way to go..?????.ps..also there customer services

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Kirk on 11/25/2016 at 4:05 PM. Helped by Niel, Danny.

Very Friendly Service. Quick and efficient in diagnosing the issue and correcting it. They took me back to work after dropping the vehicle off and picked me back up once the work was completed.

I would recommend this dealer.