Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.7  
Price
3.7  
Quality of Work
3  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Running back to delillo Chevrolet for service

By Ssr fever on 2/23/2019 at 3:17 AM. Helped by Mr. Mejia, Jonathan Mcgee.

When the dealership damages your vehicle and does not mention it. When I called in, Jonathan McGee said the dealership would own up to it and replace the hood liner. He said he would order the part, never heard back after calling him. Great service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Carole on 8/18/2018 at 3:20 PM. Helped by Yobani Graciano, Fernando Trejo, Ursula Ramos.

I was so impressed with my treatment at Simpson Chevrolet of Garden Grove. Yobani Graciano was very apologetic that the item I needed replaced was not in stock. He suggested keeping the car at the dealership, but I needed it that day. He said the part would be in between 11:00 and 1:00 that day, but I chose to make another appointment for the next day. He said he would personally make sure the part was in the next morning. Yobani set up an appointment for me, filled out all the paperwork so I wouldn't have to wait, and was extremely courteous. The next morning I arrived for my appointment, and Fernando Trejo took care of me. The paperwork was ready, the item was in stock, and before very long my car was serviced and I was on my way. Fernando was very helpful and polite. He even had my car washed before he returned it to me. The cashier, Ursula Ramos, was extremely courteous. She even gave me a bouquet of flowers to thank me for servicing my car at their dealership. Simpson Chevrolet of Garden Grove will continue to be my service shop of choice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Janet567 on 4/1/2018 at 12:21 AM. Helped by Fred Knapp.

Fred Knapp gave me a no hassle great price on a 2500HD pickup and answered all my questions. This is my second purchase from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my new trax

By boriqua21 on 3/27/2017 at 3:45 AM. Helped by Eddie Sosa.

Eddie Sosa got me a great deal on my new 2017 Trax LT He show me how to use all the features Help me with On Star Thank You Simpson Chevrolet

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal!

By Vavalenc on 1/2/2017 at 10:28 PM. Helped by Jason.

The Manager Jason Arvidson saved the day. I was having issues getting the car I wanted and Jason stepped in to save the day. Not only was he able to locate my specific car but he did it fast and gave me a great deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best of the Best!

By Olivia T. on 12/17/2016 at 11:14 PM. Helped by Jay Simpson, Eddie Sosa, Jim Gillette, Jason Arvidson.

From 1st contact to walking out of finance our experience with Simpson Chevy Garden Grove was above and beyond what we expected! - We are a family that has owned many many cars (20+) so we have had our fair share of dealership experiences and this was BY FAR the easiest/fastest/no hassle experience we have ever had (especially after having recently dealt with two other less than stellar dealerships...)! Jay Kim was helpful in finding just the right car for us and got us the best deal he could and we was helpful and responsive without trying to oversell or pressure us (our initial contact with him was via the internet and phone). When we finally made it into the dealership we thought for sure we would be able to "squeeze" a little more out of him...in the end we were not able to but thats only because he was upfront from the begin and offered up everything he could instead of just telling us whatever it would take to get is into the dealership. The excellent service didn't stop with Jay either. We also interacted with Eddie Sosa, Jason Arvidson & Jim Gillette and they didn't disappoint! Such a stark contrast from when we visited our "local" Chevy dealership which is such a bummer because with three small kids we are all about convenience. Even though Simpson Chevy Garden Grove is a small trek for us, it is well worth it in our book! We even purchased the maintenance package that requires us to return to (1 of 3) Simpson Chevy dealerships and we have no doubt that the service department will extend the same level of customer service. (On a side note we needed to break a $20 for the vending machine to get our kids a "treat" for being so well behaved while we signed our finance papers...no one had any small bills to break it so Jason simply gave us the couple bucks we needed - its the little things that count right?) We cannot recommend Jay & Simpson Chevy Garden Grove enough and won't hesitate to send our friends and family their way. Thank you Simpson Garden Grove!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Chevy Equinox

By hadriana008 on 12/1/2015 at 10:07 PM. Helped by Vicente Tellez.

I enjoyed my new Chevy equinox that I bought with an excellent deal and Thank You to Vicente, I would recomend clients to Simpson Cheveo let of Garden Grove

I would recommend this dealer.

Overall Rating

3.4  

2   Customer Service
5   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Awesome experience

By Maria guerrero on 4/1/2016 at 5:40 AM. Helped by Chuck chet.

I had some issues but chuck chet was a great help that he was able to help get another car with the same deal I'm in love with my car thanks to Chuck!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best pricing and Greatest Service

By Kathyd13 on 3/8/2016 at 4:05 PM. Helped by Richard in Finance, Ray the Asst Mngr.

My experience at Simpson Chevrolet of Garden Grove was outstanding. I went on the Internet to check out prices for my new Malibu and Simpson Chevrolet and Fred Knapp were the best by far. I had stopped at two other Chevrolet Dealerships before going on the Internet to shop as my in person experiences were not what I would call nice. The salespeople out there were not product informed, could not provide me with clear pricing and were somewhat rude. What a refreshing change when I met Fred. He had the car pulled up front, clean and gassed and ready for a test drive. Fred was pleasant, courteous informed and took the time to answer all of my questions. Needless to say I will be referring all of my friends and family to Fred. He even followed up after the sale which was a pleasant surprise. I had already purchased the vehicle but he called just to see if I was getting along well with all the technology in the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Such a very good experience

By Rosy on 2/6/2016 at 6:25 AM. Helped by Vicente Tellez.

I had a very good experience buying my 2015 Chevy camaro RS there I loved the very good service which I received from the sales man Mr. Vicente Tellez and I would definitely recommend it to my friends and family on the best car dealer in Orange County.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very frendly, helpful and informative

By Comaro_69 on 12/27/2015 at 7:18 AM. Helped by Eddie Sosa.

i just got a new 2016 Camaro for a very helpful salesperson name Eddie Sosa. Wasn't pushy and answered all my questions about the new 2016 Camaro. I would recommend this dealership to any of my family and friends. A+++++ store in my book.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Francisco Q.

By kimbee6780 on 11/20/2015 at 5:43 AM. Helped by Finance manager.

Thank you so much Francisco Q. for the purchase of my new Camaro the staff at Simpson Chevrolet was so friendly and helpful this is the place to make your next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car purchases

By robertpjdalton on 10/29/2015 at 1:30 AM. Helped by Eddie Ruperto, Jason Arvison, Clay Rear.

I have purchased 2 personal vehicles and have referred 6 others to buy cars from this dealership in the past 18 months. Eddie Ruperto, Jason Arvison, Clay Rear, and Joe in service are the best. I highly recommend this dealership. They even drove to Bakersfield to get my wife the car she wanted. If your are going to buy Chevy, try this place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Love My New Car

By Luz Lopez on 9/29/2015 at 12:52 AM. Helped by Vicente Tellez.

I love it I just love my car, its is a perfect deal to buy a chevy trax, by the way the salesman Vicente is very excellent with patience and is nice Thank You.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MY NEW SILVERADO

By BOC on 8/31/2015 at 12:42 AM. Helped by Eddie Sosa.

I recently purchased a new Silverado from Eddie Sosa. He wasvery polite and professional and got me the deal I wanted. I couldn't be happier. Ill definatly be going to see him next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my new truck

By DreamTruck on 8/2/2015 at 9:54 PM. Helped by Vicente teller.

After going to a lot of dealership because I couldn't decide which truck will fit my needs i was lucky enough to find simpson Chevrolet . Vicente was my sales person . He was very patient and help me to find the perfect truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Precise, professional, and efficient!

By kimberlyclark4 on 6/20/2015 at 7:07 AM. Helped by Eddie Sosa.

I just want to say Thank YOU!! To Eddie Sosa for making car buying a piece of cake. I would differently recommend that friends and family visit Simpson Chevrolet over any other dealership. I expected a long drawn out process but was pleasantly surprised by timely, excellent customer service . Thanks a lot Eddie, you're the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new truck is da bomb

By beaglebaby on 5/28/2015 at 8:43 PM. Helped by Francisco Crizantos.

Went to three dealerships looking for the deal. Started by looking in the paper first. My whole trip here was worth it. I came back twice and was assisted by Francisco Crizantos. It was smooth and easy to get through all the leg work. I already knew what I wanted so I had a good idea what I was looking for but didn't know what was on the lot. Francisco took me on a tour. BIG PLACE All said and done, Good job Francisco ! Good job Simpson Chevrolet

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MY NEW MALIBU

By Lover123 on 5/23/2015 at 5:07 AM. Helped by EDDIE SOSA.

I WANNA THANK EDDIE SOSA FROM SIMPSON CHEVROLET FOR GETTING ME IN MY NEW 2015 MALIBU I LOVE IT VERY WELL PRICED AND GREAT ON GAS YOU GUYS ROCK

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellente Customer Service

By sadams on 3/29/2015 at 12:23 AM. Helped by Eddie Sosa.

I would like to thank Mr. Eddie Sosa for his great and knowledgeable service, I could not be any more happier with my purchased. Eddie sure went out of his way to help me on my vehicle purchased. Thanks Eddie

I would recommend this dealer.