Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Truly great Experience

By Jack on 9/9/2019 at 7:40 PM. Helped by Laura Thompson.

There are so many options for buying a truck. Most of us hate the buying experience because of past high pressure and long wait scenarios. Haggling with back and forth offers are the norm. Sims Honda breaks that mold! I found a truck that was unmatched in quality, miles and features to all the Seattle area listings. It was well worth the drive to Burlington to see the truck. I had never ridden in a Ridgeline, let alone driven one. Mike OLaughlin immediately put me at ease with his friendly personality and feature review of the vehicle. He was very knowledgeable about not only the Ridgeline but also several other comparative market vehicles. No stress and no pressure - when I told Mike he was my first stop he didn't try to strongarm me into a purchase, he told me where I could find a Nissan to test drive up the street at another dealership. Well Mikes strategy worked, I test drove a couple of other trucks but was back to speak with Mike the next day for my Ridgeline. I drove it home the next day. I will also say that Mike reviewed in the lobby the "extras" and showed me what they looked like and felt like on the vehicle. These options are often presented in the closing process and feel like a " pile on". Laura Thompson in finance was outstanding. She reviewed the pricing of the contract, then reviewed the "extras" from a coverage and monthly cost addition. We purchased the Honda Maintenance, 3M protection and the NW exterior/interior care package. Mostly because I had time to digest the features and benefits before I signed paperwork. Give these folks a try if you are in the new/used car search - they will not disappoint. Cheers ~~

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy, exciting, stress free, friendly

By Maiasabrina on 9/5/2019 at 9:04 PM.

Jorge along with the few others we met were very friendly, happy, caring. They listened and had answers. They made my experience of buying my first new car an exciting one. This is not your average dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the Drive

By Mannurse on 8/30/2019 at 4:34 PM.

I saved money and avoided all hassle by making the trip up from Seattle to see my friends at Sims. Thanks Jorge! The whole team is great all the way up to your GM. You make car buying fun.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best ever, no pressure 😁

By Yolonda Feller on 8/30/2019 at 1:07 PM. Helped by Person who detailed car.

Derrek Spring is a fantastic salesman. We’ve always had excellent service at Sims. Best experience we’ve had buying a car. We’ll be back! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Buying Experience!

By Helen on 8/23/2019 at 6:11 PM. Helped by Scott from the customer shuttle also provided great service..

What a great experience! The whole dealership worked as a team and that cooperative service culture translated into an enjoyable, reliable and seamless buying experience from start to finish. Dotan and Mike were just exceptional to work with and really appreciated their professionalism, technical acumen and friendliness. I've never owned a Honda and came in for comparison shopping only but was so impressed with Sims Honda, I ended buying my first Honda that day. And I'm loving it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy New CRV owners

By Doug and Julie on 8/22/2019 at 6:01 PM.

We had a great experience from our initial phone call telling us to 'come on down', being met with the exact car we wanted to look at waiting for us at the door with a welcome sign on it, Derrek was knowledgeable, honest, and very helpful. We did not get introduced to multiple other people - all of our transaction was handled by Derrek. It is nice to see a dealership give trust and authority to their people. Details were finished up with Marisa - again knowledgeable, forthright and honest. From start to finish - just a class operation. As a senior couple, we truly felt respected and cared for - for all the right reasons!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Passport Buyer!

By kbroadking on 8/20/2019 at 11:07 PM.

This has been the most carefree new car buying experience I've ever had. Everyone I dealt with was friendly and patient with all the questions I had about all aspects of the purchase. They actually work together as a team and bend over backwards to make you feel comfortable every step along the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Derrick you're the best!

By MaryAnn on 8/20/2019 at 2:44 PM.

I appreciate your help Derrick! You're very professional, you made out transactions very smoothly. Thank you for all your help. I will definitely recommend you to my friend who plan to buy a new car. I will hve her look for you, or I will take her there soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great customer service

By Happy HRV buyer on 8/6/2019 at 4:48 AM.

No intimidation or pressure. Sims Honda is fabulously different. They focus on what you want. They are friendly and efficient. Thanks for the great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love our new (used) car!!

By Tina123 on 8/5/2019 at 5:13 PM.

Awesome experience at Sims. Jorge was so helpful, efficient, and straight forward, We couldn’t be happier with the whole process, from financing to car washes, just easy and accommodating.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Our new Honda HR-v

By Sirius2 on 8/1/2019 at 2:44 AM.

Derrek was very courteous, friendly, and helpful in answering our questions regarding the new vehicle we were interested in. After going on a test drive we were quite pleased with how it ran, and all the features it has. We know we will have many questions after we are home and we trust that Derrek will be able to answer them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dax was amazing!

By Pumpkin owner on 7/15/2019 at 9:30 PM.

I had such an amazing experience! I worked with Dax Moon and he was so down to earth and friendly it made everything so much easier to bare. Buying a car is one of the things I hate most which is why I drove my 15 yr old 280,000 mile car on to their lot. I figured it was time to upgrade. He put me at ease. Not pushy at all. He let me test drive a lot of cars and let me go home and think about it. While test driving my now Jeep he jokingly said if I buy this burnt orange Jeep with poo brown interior he would paint his front door the orange color and take a picture standing next to it in his brown shirt. Poor man had no idea who he was talking to. I LOVE ORANGE! So I am now waiting for my lovely picture. 🧡 Thank you to everyone who made that day so wonderful. I will recommend anyone I know who is car shopping to come see you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Mike is the best salesman!

By SKB on 7/4/2019 at 7:53 PM.

We have leased 3 Hondas from Mike. He is great - friendly, funny, helpful and knowledgeable. There was no pressure and the deal was smooth and stress free. We highly recommend Mike to anyone looking to buy or lease a Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Customer Service

By dmamnyk on 6/30/2019 at 7:32 PM.

During a rest stop in Walla Walla on a recent road trip, my new Honda Pilot that had less than 4,000 miles on it, had an electronic board system failure. The Honda Dealership in Walla Walla was willing to fix my Pilot, however, it was going to take 2 days to get it fixed. I contacted Sims Honda over 300 miles away and in a matter of minutes, Bobby spoke to the manager of the dealership in Walla Walla and arranged for me to get a loaner vehicle. By 10pm on that same night, we were reunited with our group and were able to complete the road trip all together. I had my car back in Mount Vernon within a couple of days after the road trip was over. Again, this was all arranged by Bobby. Bobby made this transaction as easy and stressless as possible. Thank you for caring about your customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Honda CR V EX-L

By irishtami on 6/28/2019 at 4:33 PM.

Great customer service from sales to finance. Very friendly. I would definitely recommend Sims Honda. I was able to select my vehicle and communicate what I wanted before I ever arrived at the dealership. Once I got there, everything was ready. Took a test drive and signed all paperwork and was out within 2 hours. It was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Forever Loyal

By Revs on 6/21/2019 at 3:06 AM.

I’ve bought multiple vehicles from Bobby and Sims Honda. I’ll always return here first. No pressure dealership. straight forward and honest. I always feel a sense of assurance when I drive off the lot that I know all of the facts and received an honest price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By zurihopkins on 5/30/2019 at 8:46 PM.

Great costumer service, more than willing to get you a fair deal on the car you want, I felt more than confident leaving the dealership with my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Honda Civic

By Kn1col3111514! on 5/27/2019 at 5:54 PM.

I would definitely recommend this dealership. I’ve been to many and have always been pushed around. This dealer makes you feel right at home! If you ever need a car go straight to Jorge Palma, he is definitely all for the customer and not the dollar.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By Shoe on 5/26/2019 at 6:46 AM.

My experience working with Dotan to buy a used Nissan 370z was excellent from start to finish. I called to discuss the details because I live nearly 100 miles away from the dealership and Dotan was quick to provide every bit of information he could about the car. This included service history of the vehicle and very minor cosmetic damage just so I wouldn't be caught off guard after driving so far. Dotan was very professional and patient during all stages of the sale, inspection, test drive, and financing. Camille was quick and professional in handling the finances. I am very happy with my experience at Sims Honda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful

By Gabriel472 on 5/21/2019 at 6:05 PM.

Rajeev Khanna helped me with every question and concern I had. I would totally 100% recommend this dealership. I was worried about buying a new car because I am still so young and have a lot of questions but Rajeev (salesman),and Camille (finance) walked me through the whole thing.

I would recommend this dealer.