Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.3  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable the best i ever experienced

By Capob5928 on 8/16/2019 at 12:44 AM.

Katarina was knowledgable about the vehicles I was interested in. She patient with me. I felt like she wasn't trying to sucker me at all. You guys got yourselfs one great cars sales women their!!! Shes a keeper!!!! I will send all my friends and family to her for now on. Thanks again katarina!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By nalani_fernandez91@yahoo.com on 8/15/2019 at 5:26 PM.

Katarina was so nice and helpful! She made a possible stressful experience much better! She was very personable. I would definitely recommend autofair to my friends

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience overall

By Kayoss on 8/15/2019 at 3:15 PM.

Katarina was very knowledgeable and a great sales woman to work with. I can’t imagine having a better experience anywhere else. I will recommend this young lady to everyone I know

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasantly Surprised !!!!!!

By MikeBren on 7/20/2019 at 9:56 AM.

I was very happy and pleasantly surprised when I arrived at this dealer. My daughter was looking for a car and had found one albeit a few miles away we decided to take the ride to Autofair Subaru. We were greeted by Kim Paolino who fulfilled all our needs and more. We told her 4 cars we were interested in, now mind you it was 700 pm at the time and they close at 8. We drove all four, way past there closing time, and then we found a 5th car at around 9. No problem . Take your we were told . Well then of course we couldn't make a decision and left around 930, no sale. I called Kim the following morning first thing and told her we loved 2 cars, a 2017 Nissan Altima and a 2017 VW Tiguan. I ask her to please put them out front we would be there at 9 . At 901 we pulled up and they were both sitting there, decision forthcoming .Both cars rode excellent. I wanted the Nissan for her, I feel she wanted the more expensive Tiguan. I went in and showed a fantastic person , Brad, a number that I wanted to pay for the VW. 10 mins later he shows what he can do , we agree, deal done pending approval. Now my daughters credit is bad, mine is good, so cosigning was the avenue we were probably going to have to take. So they ran us together and came back after trying and trying and said they cannot do unless we take her off the loan, We did, got a good rate deal moving to next step. Now the only negative. After signing the papers, now remember we were there at 9 sharp and now its 1 pm . They had to register it and put a sticker on it. Was told it was going to be a breeze...……..well we didn't leave until 435. Still, a great place to buy a car. Clean , professional , great staff! Quality cars!!!!Kim was great , Chris in finance very thorough and easy going. Overall nice place to buy a car. Give them a shot. You will be pleasantly surprised

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Vehicle inquiry

By kostasgolfr on 7/18/2019 at 3:32 PM. Helped by Courtney Rita.

Very friendly, honest and courteous of my time. Courtney was very knowledgeable about the product she was selling and Curtis was making the whole process easy in regards to pricing .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car owner

By natjoshmommy on 7/17/2019 at 4:57 PM.

I normally don’t trust dealers, but the experience at Autofair Subaru of Haverhill was the best experience I’ve ever had buying a car. Go talk to Ron you won’t regret it...

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

BAIT AND SWITCH. STAY AWAY FROM AUTOFAIR SUBARU

By Alec on 6/12/2019 at 2:50 PM. Helped by Stephanie Ferreira, Clifford Lawrence.

Autofair Subaru of Haverhill, MA is engaging in unfair, deceptive, and abusive acts of business through its sales tactics, pricing techniques, and sales culture at the dealership. I had inquired about a new Outback Limited 2.5, with Navigation, Leather, Moonroof, no Trade-in, and 0% financing from AutoFair Subaru. I received an email from Autofair Subaru of Haverhill, MA and I kept it for my record. I was quoted a good price for the car 28,689 + 549 fees by internet sales rep Stephanie Ferreira. Before I made the long drive (more than 50 miles) to this dealer, I confirmed the price and fees again over the phone. Once I got to Autofair Subaru, the salesman Clifford Lawrence told me that he couldn't sell me the Outback Limited 2.5, with Navigation, Leather, Moonroof, no Trade-in, and 0% financing for the price I was quoted. Subsequently, the supervisor, Matthew Curran, did not honor the price in the quote, called me a thief, and told me to GO AWAY after making me an offer of $2,200 above the initial quoted price. Neither Mr. Curran no Ms. Ferreira apologized to me. This was likely the worst customer experience I have ever had at any auto dealer in my life. I ended up to buying new Outback from another dealer. AutoFair Subaru is dishonest, unprofessional and uses deceptive tactics to get buyers in the door.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go to Courtney Rita! Excellent service!

By GreyImpreza on 6/6/2019 at 12:06 AM. Helped by Courtney Rita.

I was searching for a daily driver and a specific payment. Courtney was able to point me in the right direction as to which car and did a great job helping me stay in my price range. She was a pleasure to deal with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

See Agate Tullercash. 2 Thumbs Up , Way Up !!!

By Carolyn Peck on 6/4/2019 at 6:16 PM. Helped by Chris Bassett 5 stars +++ !.

From introduction to post sales 2 Thumbs Up , Way Up - - - must see Agate Tullercash !!! Agate is a true professional and will make purchasing your Subaru a 5+++ star experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience working with Kat

By WRXBlue on 5/30/2019 at 2:14 PM.

Katarina recently sold me my new WRX, and I can't say enough about how great the experience was. I really liked AutoFair, but Katarina really stood out. I never felt pressured, she listened to all of my concerns and worked with me rather than forcing me into a sale. She was also incredibly attentive to my questions and has been incredibly pleasant to work with, even after selling me the car. Can't recommend enough.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAIT AND SWITCH. STAY AWAY FROM AUTOFAIR SUBARU

By Alec on 5/27/2019 at 4:09 AM. Helped by Stephanie Ferreira, Clifford Lawrence.

I have inquired about a new Outback car from AutoFair Subaru. I received an email from Autofair Subaru of Haverhill. I was quoted a very good price for the car 28,689 + 549 fees by internet sales Stephanie Ferreira. Before I was going to make the long drive to this dealer, I confirmed the price and fees again over a phone call!!! When I got to Autofair Subaru, the salesman Clifford Lawrence told me that he can't sell me this car for the price I was quoted for. A supervisor Matthew Curran said it was a small mistake in the quote, he was very rude, never apologize, and made an offer $2200 above the quoted price. AutoFair is dishonest and uses deceptive tactics on the phone and internet. Stay away from this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Katarina and Subaru of Haverhill

By Shinyred on 4/26/2019 at 7:18 PM.

We’ve been searching for the perfect car for a while. It was very refreshing to work with Katarina. She was extremely knowledgeable, patient and caring. I actually wonder why there aren’t more women in car sales - it is such a pleasant experience! Thank you Katarina.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership and car buying experience

By TylerForester on 4/18/2019 at 1:22 PM.

I worked with Kim Paolino and her manager Dany to buy a used Forester last week and I've very happy with the service they provided and the overall experience of buying the car. Kim was super helpful and polite. She helped me to get the car I found online ready and test driven and was knowledgable about it and the rest of the Subaru lineup. When the price negotiation started, Dany stepped in and was fair, transparent and didn't make it feel like a high-pressure sales situation. I bought the car and left feeling like I made a great decision that didn't break my budget. I would definitely recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By MikeH on 4/17/2019 at 3:43 AM. Helped by Clifford Lawrence.

We test drove a 2019 Forester the other day and loved it. I returned to AutoFair today and worked with Clifford Lawrence to purchase it. He worked with me to get the price to where I needed to be and explained all the features in the vehicle. I would recommend him and AutoFair in purchasing a Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all around

By TheWood36 on 4/14/2019 at 9:51 PM. Helped by Matthew Benson.

Wonderful experience from start to finish. Would recommend to anyone. Matt Benson was fantastic to work with, as was the rest of the team. If you want a Subaru, start here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure to work with

By Rok on 4/9/2019 at 8:21 AM. Helped by Matthew Benson.

Matt in sales was very helpful. He has a very good demeanor, and I found him to be knowledgeable about the various features of the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Daughters first new car.

By Blizz9966 on 4/8/2019 at 11:21 PM. Helped by Cliff, Lawrence.

So we went to Auto fair and wasn't sure what o expect. Cliff was really professional and polite. He answered all questions . He had all kinds of knowledge about Subaru. This was my daughters first time buying a new car and he made her feel comfortable. Another dealership was very rude to her and she left. I would recommend this dealership to anyone .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Wasn’t expecting to buy....

By jenndim on 4/2/2019 at 11:49 AM. Helped by Matthew Benson.

Car buying hasn’t changed in 20 years... have to know what your willing to spend and be strong. Haverhill Subaru Hs a great amount of inventory, many to chose from. Found a legacy that checked all my boxes and ended up buying instead of looking. Happy with the car, Matt and the business managers were great.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAIT AND SWITCH. STAY AWAY FROM AUTOFAIR SUBARU

By carbuyer911 on 3/31/2019 at 2:23 PM. Helped by Manny Bautista.

“BAIT AND SWITCH”. STAY AWAY FROM AUTOFAIR SUBARU. SUBARU BUYERS, YOU NEED TO READ THIS. I am writing this review so consumers are aware of the dishonest, unethical and deceptive practices that AutoFair Subaru is engaging in so they do not fall into their trap. I am an educated car buyer. I have negotiated car deals over the internet for many years for friends and family. I have dealt with many honest, reputable dealers who have honored their agreed “out the door” price through my negotiations along with my documented preliminary auto contracts which I always email to dealers showing the “Out the Door Price” prior to agreeing to purchase the vehicle. I have never had an issue with a dealer once we sealed the deal with my negotiations and documentation. However this past week, AutoFair Subaru pulled the “Bait and Switch” and failed to complete the sale of a 2019 WRX for a friend after I negotiated the deal for him on Wednesday, March 27. I began to negotiate with 6 Subaru dealers here in the New England area for a 2019 Subaru WRX Premium. MSRP - $34,021. I narrowed my negotiations to 2 Subaru dealers, one being AutoFair. I dealt with MANNY BATISTA through this process through email and phone. I negotiated the sale price to $28.271. At that point, Manny stated to get the WRX at this price, I would have to have a trade that was a 2005 or newer model vehicle. I told him that would not be a problem. I got the trade information from my friend and called Manny and gave it to him. He then told me I needed to go to their website and “Value the Trade” to get a trade value of approximately what AutoFair would give my friend for the trade. So I did this and his trade value came to $726 for his 2005 Nissan Altima. I called Manny on the phone and informed him on this trade value and asked him if AutoFair would give him this amount given a few dollars more or less after the vehicle was physically inspected by the Pre Owned Manager. He said, “Oh yes, we are pretty close to that number. It could be a little higher or a little less”. I Informed Manny not to rip off my friend and low ball his trade when he arrives to do the deal (ie) give him $400. He said, “Oh no, that won’t happen”. I then stated to Manny over the phone I would type up a preliminary purchase contract with the AGREED UPON NUMBERS and email it to him with the OUT THE DOOR PRICE. I told him the only variance to this would be a few dollars up or down from $726 based on the actual trade value after inspection. He said that was great and agreed to this then asked me to make an appointment for my friend which I did for Saturday, March 30. I emailed Manny on Wednesday, March 27: 1. The preliminary purchase contract showing the agreed OTD price of $29,984. 2. Copy of the trade value of my friends Nissan Altima showing $726. I emailed my friend both of these documents and told him he was all set to purchase this vehicle on Saturday and asked him to take these documents with him to AutoFair Subaru. When he arrived at the dealer on Saturday, March 30th to purchase the vehicle, they told my friend: “We cannot honor this price of $29,984. Your trade needed to equal $3500 or more to qualify. We can do the deal for $33,000” My friend immediately called me. I told him to WALK OUT. As he and his mother were walking to their car, they chased him down in the parking lot and said, “WE CAN DO THE DEAL FOR $30,000 PLUS TTL AND FEES “which came to $31,875. I again told him to “WALK”. AutoFair Subaru and MANNY BAUTISTA never disclosed to me on Wednesday that THE TRADE VALUE NEEDED TO BE $3500 OR MORE TO DO THE DEAL. I discussed my friend’s trade value on Wednesday over the phone with Manny after getting the value of their website. I emailed Manny the trade value sheet along with my purchase contract showing the Out the Door price of $29,984 on Wednesday. Wouldn’t you think Manny would have told me on Wednesday over the phone about the $3500 trade requirement??????? Of course not. Wouldn’t you think after Manny received my email purchase contract showing the price of $29,984 out the door, he would have replied to me by email from Wednesday – Friday stating they could not do the deal because my friend’s trade value was $726?????? Of course not. This is the UNETHICAL BAIT AND SWITCH TACTIC dealers use on consumers. My friend drove 1.5 hours each way on Saturday to purchase this WRX with his mother. He went to the bank to get a bank check, only to be told he would have to pay $3000 more than the agreed upon price, then be chased down in the parking lot and told they will sell him the car for $1875 more than the agreed upon price when he arrived. Any smart consumer will always WALK AWAY. Shame on you AutoFair Subaru for pulling this dishonest practice after agreeing on the final price. I hope this review helps and educates other Subaru buyers and car buyers to take their business elsewhere to a reputable, honest Subaru Dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely AMAZINGGG!!!

By Julissa Denham on 3/26/2019 at 6:23 PM.

I HIGHLY RECOMMEND you buy your new car from AutoFair Subaru! I Absolutely, 100% LOVE everything about this car dealership! The employees are outstanding! They’re out to satisfy you, they make you feel comfortable, they’re understanding and they’re just absolutely amazing! A Special & HUGE THANK YOU to Curtis & Doug for everything you have done for me. It is a beautiful feeling when your dealership feels like family ??.

I would recommend this dealer.