Dealer 2-Year Rating

Overall Rating

1.7 / 5
Customer Service
1  
Friendliness
3.5  
Overall Experience
1  
Price
2  
Quality of Work
1  

Dealer Reviews

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Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Quality of Work

HAIL DAMAGE SCAM

By dblmeat on 7/13/2016 at 8:50 PM. Helped by JOE< KIPP.

bought a brand new outlander sport ( at night ) got it home saw the car in the sun a couple of days later im a trucker and was gone on a trip. the car was garaged the entire time. pulled it out into day light and discovered hundreds of tiny hail dents on the hood and roof. called talked to JOE he told me to bring it down so i did he looked at it confirmed the hail damage and told me to" wait for the next hail storm and turn it in to your insurance" ummm one thats FRAUD two you probably already turned it in on your insurance Thee you didnt tell me the car was damaged in the first place. Now JOE claims he is the general manager of skyline mitsubishi. most un professional GM ive evr talked to if this is true. THIS PLACE IS AS SHADY AS IT GETS. car still not fixed 1 month later and counting

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

DO NOT BUY A CAR FROM SKYLINE!!!!!!!!!!

By Stacia on 5/10/2016 at 8:04 PM. Helped by ALEX (FINANCE), CANDICE(FINANCE), JOE (SUPERVISOR) , AND JOE ( SALES REP).

My experience was horrible!! The sales people were nice and great however the finance department has no Idea how to do their job. They do not know the VIN numbers on their cars, how to put paperwork together, how to communicate nor do they know how to send the right documents to the person that has their car!! I have had my car that I got from there for three months now and they still have not sent my title information to the DMV so now I have to fight with them about that. THIS WHOLE PROCESS WITH THIS DEALER SUCKS IF I COULD GIVE THEM 0 STARS I WOULD!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Read this review before you do anything

By kei.stinson on 8/8/2014 at 2:27 AM. Helped by Alexander Gonchar, Joe Quintana.

So, I went in to get a car. My old one broke down and I figured I had better hurry up and trade it in. I was ready to make the first big purchase of my adult life. So I took a look at a Toyota Corolla that they had used, with hail damage. Why not, I said. They handed me the keys. We started it and began inching out of the parking lot. Then the engine made this horrible sound - like nails on a chalkboard. So I drove it up to the front of the dealership and handed the keys to my salesman, Alex, who immediately had it in the shop. He pointed out a nice little Chevy Sonic 2012 LT Hatchback. A little bit above my price range, but I figured why not. He explained I could get into it for a longer term at a lower rate. Okay. So we drove it, liked it a lot, and settled on it. After hours of paperwork, we were able to go home with it. So we celebrated with a dinner and were very happy. Until today. It's been two weeks. And they call me and say they couldn't find financing and I'd better bring it back or get a cosigner. Really?? You said I was approved. Well, I told the finance guy I would get on it but I don't have time for this BS. So after reading up on something called "spot delivery", I got a little scared. I checked my paperwork. There it was. "This sales contract does not guarantee your ownership of this car. If financing cannot be found, you will be charged $75 per day and $0.75 for every mile traveled until the car is returned." Nobody had explained anything about this before. Apparently, "spot delivery" is illegal in many states - except for Colorado. It's a scam designed to get you to come in and put more money down and get a higher interest rate. They figure you'll be so attached to the car that you'll do anything to keep it. They lied to me the whole way through and when I called them on their lies, they were rude and did not work with me at all. I hope someone sues them until they're out of business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Twin1ookey4567 on 5/8/2014 at 8:47 PM. Helped by Curt Powell.

I came in just expecting to look and walked out with a brand new car. They not only gave me a great trade in value on my current vehicle, they bent over backwards to ensure my payment was suitable for me. Great guys!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Stay Away from Skyline

By HFire on 4/2/2014 at 1:45 AM. Helped by Anthony Hopkins, James Berry, Joe Quintana.

As first-time used car buyers, I'll admit my spouse and I had a few things to learn, and some of my complaints may be true of all used car sales experiences. That being said, I had a horrible experience with Skyline. Bought a used 2006 Subaru that had previously been smoked in. My spouse and I are not smokers and as soon we got in the car for a test drive, I knew there was no way I could live with a car that reeked so bad. But our salesperson, Anthony Hopkins, assured us it would not be a problem to get the smoke smell out. They had just taken it in on trade, he explained, and hadn't yet had a chance to "deodorize" it. Naive as it may have been, Anthony sounded so calm and confident that he could get god-knows-how-many-years of smoke out of the car, that we believed him. It was even written clearly in the "We Owe" section of our sales contract. Fast forward a few long hours and my spouse and I are sitting zombified in the finance office while Joe Quintana tries to sell us some shady warranty. I can hear a wooshing sound outside of the office, which turned out to be the sound of our car being cleaned. When we are finally ready drive home, Anthony presents the newly cleaned car and says, and I quote, "Got that cigarette smell out of there for ya." Uh... really? In fifteen minutes?! You guessed it, the cigarette smell was far from gone. Weary from this process, my spouse and I drag ourselves home and decide to return as soon as possible when they re-open Monday morning. It's Monday morning. My spouse and I drag ourselves back to the dealership before we've got to rush to work so we can let the dealership know right away that we have a problem. At this point I'm skeptical as to whether there is any chance in xxxx they can actually get the smoke residue out of the car, and yeah, we're not exactly acting pleasant. At this point we're kind of pissed. And this is when we had the great pleasure of interacting with Skyline's manager James Berry (sarcasm indicated). As prickly as we may have been, this guy is a real hothead. At first he refused to work with us at all, claiming that we had "bought a car" and that was that. After pointing out that deodorizing was a stipulation of the contract, Anthony, our sales person, insisted that they hadn't actually had a chance to complete the process. They had just done a cursory clean, he explained, but it still needed to be fully detailed. He again assures us that they use this process on $50,000 cars. So we let them deodorize it. I was truly hopeful that this would work. We really liked everything about the car aside from the strong smell. Well apparently to Skyline Mitsubishi, "deodorize" actually means detonate five chemical stink bombs to try and cover up the smell that's making your customers uppity. Fool me once, shame on me. Fool me twice, well, you know how this goes... Desperate to save this car, I take it around to a few independent detailers to get their opinion and a quote. Most said that with the level of residue present in the car, they couldn't guarantee that they could fully remove the smell. One professional reached right in between the seats and pulled out three old, stinky cigarette butts! I gasped! Some "detail" Skyline had performed. At the recommendation of a local consultant that inspects used cars, we decided to try and get the dealership to pay for an actual detail. We called and called, and even showed up in person a couple times, only to get the run around. When we finally got James on the phone, he seemed appalled that I would request such a thing, explaining that they had already paid to have the car deodorized. I seriously began to wonder if we were using two different definitions of the word, and desperately tried to explain that the car was still fully-odorized and that regardless of who he paid or didn't pay, it was the dealership's responsibility to take care of the problem! As stated in the contract! He started screaming at me over the phone and then hung up on me. I really don't know how this guy is able to keep his job. Isn't it customer service 101 not to scream at and then hang up on people? In all fairness, he called back immediately and apologized. I frankly can't understand why he even put himself in that position in the first place. After going above James' head with the Dealin Doug franchise, we finally got approved to have the car fully detailed, which involved a deep steam clean of every inch of the car's interior. While this improved the smell greatly, it is far from gone. Gone- the original claim made by our Skyline salesperson. The two professionals who detailed the car informed me that there were so many chemicals leaching from the car as they steamed it (likely from the stink bombs) that they both ended up with nose bleeds later that evening! Terrible! We had other problems as well, which I won't bore you with, and still haven't received the title. My advice: Stay Away from Skyline Mitsubishi!!!!!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

I traded my 2012 Chevy Sonic in in November for a 2010...

By kryhof12 on 2/3/2014 at 9:50 PM. Helped by All of the Financing Department.

I traded my 2012 Chevy Sonic in in November for a 2010 Ford Escape just so I could have a safer vehicle. I loved the car and it was decently priced, so I wasn't too concerned about buying this car from them. They got me out of the door with my new car several hours after test driving it. But, I've had my car for about 4 months and I have yet to see any paperwork from the dealership, my title has not been sent to the county, therefore my cars been unregistered for over a month and I'm several months late on paying my taxes which will result in a huge fee, and they have yet to return any of my phone calls or work with me in any way. This is my third car that I've bought from a dealership and I have never in my life seen this poor of customer service. They can't even complete tasks that are basic and should be done within the first couple weeks of buying a car. I am extremely pissed off by this. I would not recommend them.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Wow, used car buying experience has been horrid. 20 year...

By Laurieem on 1/3/2014 at 1:11 AM. Helped by Josh,Joe and James.

Wow, used car buying experience has been horrid. 20 year old kid was sold a 13 yr old car with 177k miles and MAJOR mechanical problems. There is a question about when she got her emissions "coupon" and an explanation of the 3 day return policy, which turned out to be pretty important when the car failed the emissions test. She was also sold $3300 of "extras" on this $4500 car. Joe Quintana, the finance guy, has not been good about returning calls or helping resolve the emissions problem. Unfortunately James, the sales manager, wasn't any help today either. After months of trying to resolve with Joe, his manager James said he knew almost nothing about our issues. After four visits to the dealership, going back tomorrow for one last try. Wish us luck! Sugestions anyone?

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

took my car in for repair, they tried to overcharge me on...

By feliciadeherrera on 11/12/2013 at 10:12 PM. Helped by cody and bob valladao.

took my car in for repair, they tried to overcharge me on parts. i had to look on mitsubishi website to find that i could get the parts for $300 less than the dealership.After telling them this they then came down on the cost. When i went to pick up my car, they could not find it. After 40 minutes they did find it but they lost my car keys. Luckly I had my spare. 2 weeks later I am still getting the run around about getting a new key replacement. I have repeatedly been told that they will get back to me in a day or two and no one calls. I have to keep following up with them. And to top it off, i have been offered no appology. How does a dealership lose a persons key and then not bother to fix the situation. I love my car but I will NEVER buy another Mitsubishi.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Horrible .... first they told me $ 350, then finished...

By raza0306 on 10/30/2013 at 2:03 AM. Helped by nil.

Horrible .... first they told me $ 350, then finished with 1,375. They told me in a week and it took more than 4 weeks, finally work'm not quite right. LIARS, THIEVES AND ABUSIVE.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service

Buying a car from skyline...eehhh????? Buying a warranty...

By gatormom55 on 7/9/2013 at 6:33 PM. Helped by Joe &Bob??? wth even knows!!!.

Buying a car from skyline...eehhh????? Buying a warranty from fidelity warranty co in Florida....DON'T DO IT!!!!!! Whatever is the issue with your car, for one or the other b s reason, they don't cover "that" then TRY to get help from service and/or finance HAHAHA....good luck!!! They talk in more circles than the b s warranty company!!!!!!!!! Consider yourself warned!!! ):

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

My wife and I was sold a used vehicle for 17500.00 With...

By 1 pissed off customer on 12/2/2012 at 8:21 AM. Helped by Jack Thomas.

My wife and I was sold a used vehicle for 17500.00 With almost 100,000 miles on it.. After reviewing our purchase on Kelly Blue book, we discovered we're paying 7500.00 more then what the car is actually worth.. They danced around numbers and rushed through the process of the purchase quickly so we wouldn't catch on. The pretended they were working for us but the reality is they work for their banks. Advertising and sales tactics are unscrupulous. Dealin Doug. More like Dealin Thug.. Do not buy from them period. In fact the same more then likely goes for all of his dealerships...

I would not recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
3   Quality of Work

They were very helpful in working with me. I did say...

By jsvdbvk on 6/18/2012 at 10:02 PM. Helped by Roger, Josh.

They were very helpful in working with me. I did say that I felt I was paying about the same price for a used car as I would for a new one, they knocked off some, but then added it back on for a "mis-communication" but took off some of the tax to compensate, gave me a great trade in on my used vehicle and let me keep two of my new front tires to replace because the one I bought had a mis-match in front.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We went to this dealer to find a brand new car for me. I...

By OutlanderMan on 6/17/2012 at 8:04 PM. Helped by Jeremy, Dante, Cheryl.

We went to this dealer to find a brand new car for me. I wanted a 2012 with third row seating, as we need the space for our larger family. We found an excellent car, got a very good price for our trade, and our payments are reasonable. We were promised a few of upgrades on the car, like remote start, a clear bra, and the front windows tinted to match the back, all were kept. We've never had a problem when we needed something looked at or needed any kind of service. We even got a cargo rack installed for a much better price than we could find it anywhere else, and they installed it for us. We'll go back here whenever we need a car.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I went in with intensions to buy, got pressured into...

By froggyb21 on 3/8/2012 at 4:44 AM. Helped by joe,richard.

I went in with intensions to buy, got pressured into buying a 2002 Saturn L300. I thought everything was good until two weeks later the antifreeze light came on so I took it in and it was the thermostat got that fixed. Than the same light kept coming on so I always had to check the antifreeze all the time because it was leaking. Four months later the I took the car in again and the waterpump had to be replaced. Eleven days later I had to take it back to a shop, still leaking so the shop says its the intake and head gaskets and that it is covered but They cant fix it so now it goes to a different dealership where Im told its the block heater, which is not covered. now I have a car that is worse than before...the struts are bad,the passanger rear window motor is broke so the window dont roll up all the way, the service engine light,security light, tool light, oil light,and gas light sometimes they stay on and sometimes they dont work at all. Also the all the gages work and then dont work. I called Skyline they told me to bring the car back and they would see what they could do to help me, I was told since im on umeployment and didnt have a co-signer they couldnt help me...IVE ONLY HAD THIS CAR 5 MONTHS!!! I would not send anyone to this dealership EVER!!!!! Not to mention I have paid all my payments even though I am unemployed at this time..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

This is my third time to visit Cheryl for the service...

By Phil Mateo on 3/6/2012 at 5:30 PM. Helped by Cheryl Ferrington.

This is my third time to visit Cheryl for the service requirement for the Outlander GT. As usual, Cheryl was very professional, knowledgeable and competent. I would return for future service requirement on our vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Daughter recommended MITSUBISHI PRODUCT AND WE ARE...

By Phil Mateo on 2/21/2012 at 6:39 PM. Helped by Jeremy Nichols.

Daughter recommended MITSUBISHI PRODUCT AND WE ARE PLEASED AND FOUND SKYLINE. When we contacted the dealership, Jeremy responded with a very professional attitude and my spouse and I were impressed. We drove three different models and decided on the Outlander GT model.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I made and signed a contract deal in October 2011 for a...

By Randywolffe on 1/3/2012 at 1:55 AM. Helped by James (general manager) , joe (finance) and phil (sales manager).

I made and signed a contract deal in October 2011 for a used truck. In that deal I traded 2 vehicles with a "we owe" promising a $2,000.00 cash/check back to me once the deal funded. It is now January 2nd 2012 and I do NOT HAVE the promised $2,000.00. What's more as of today, James the GM is trying to only pay me $1,800.00. To add insult on top of insult his finance department lost the original contract TWICE causing the vehicles that were traded in to go delinquent and report 60 days non payment on my credit reports! His finance officer Joe is refusing to write the necessary letters to each credit bureau to revered the gross error. And let's not forget they are not paying the $200.00 referal money to Roxanne Nance who has purchased 3 cars from them in the last year.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have purchased a total of three new mitsubishi's now...

By tnic777 on 11/30/2011 at 6:18 AM. Helped by jeremy the internet director.

I have purchased a total of three new mitsubishi's now and one near new ford truck. Each time I have worked my deal's with Jeremy Nichols in the internet department. I will never purchase a car from any other sales person as long as jeremy is still selling cars I will make all of my purchases from him. He has never given me any bad advise about any of my cars and if I ever need anything all I have to do is call him and he takes care of everything for me!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I am a first time buyer and they didn't turn me away like...

By Vince2009 on 9/26/2011 at 8:45 PM. Helped by Joe and Eric.

I am a first time buyer and they didn't turn me away like most dealship did. They gave me a really good deal on a 2007 Mitsubishi Outlander and the interest rate they gave me was really really good. I would really recommend these guys to anyone and actually my best friends is about to go down and visit with them. I am really glad I went down and talk to them thats why I bought my the day I went down. If you go ask for Joe or Eric really good guys.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

REading past ratings, Skyline Mitsubishi has removed my...

By burtmichael on 8/31/2011 at 7:17 PM. Helped by Joe Quintana.

REading past ratings, Skyline Mitsubishi has removed my negative rating and replaced it with what appears to be glowing reviews by their employees, so i would not trust Dealer Rating for any valid or usefull information about this dealership. I purchased a used vehicle from them. Driving home after taking delivery, I discovered belatedly during rush hour on the crowded I-70 freeway, that the vehicle had no radiator fluid because of a leak in the water pump. I managed to limp to a repair shop and had it fixed. I also had them fix a broken trunk lock that the sales guy said they would fix before I picked up the car. Total cost of repairs: $934.00. I had purchased the extended warranties because I was shipping the car out of state to my stepdaughter. I contacted these companies in Florida and was told they would not cover any of the repairs, that this was the dealership's responsibility.Since they refused to cover the covered repairs, I cancelled the contracts in writing a week after the purchase. I tried to work with Joe to get the repairs reimbursed, but got only excuses and delays. I was told it would take "4-6 weeks" to process the paperwork. I had to ship the car, so I did this and intended to wait the supposed 4-6 weeks. Then I became very ill, and it took me about 4 months to recover fully from my illness. When I called Joe to find out why the finance company had not received any refund from the dealership, he started in again with the delays and excuses. He claimed he filed the paperwork in January and couldn't understand why I hadnt received a refund. Bottom line: don't believe any of these reviews on this Dealer Rating website. They are as crooked as Skyline and Quintana. They claim that the dealership has to resolve all complaints to maintain their membership, but that isn't true. They simply removed my negative review and forgot all about it. If this review sees the light of day, I will be mightily surprised. RUN THE OTHER WAY! There are plenty of other dealers in the Denver area that will work with you and give you a pretty good deal. I've gotten good deals at Big Mike Naughton's in Aurora and Erlich's in Greeley. If they can't resolve a simple complaint like this, Skyline should be out of business.

I would not recommend this dealer.