Dealer 2-Year Rating

Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service department...LIARS!!!

By Jeffjacq on 2/18/2019 at 8:40 PM.

Had my truck for a total of 3 weeks now for a window replacement and a dash rattle...everytime I call they tell me they are working on it...stopped in one evening after they have been “working” on it and it hasn’t been touched...don’t even bother with these full of sh** liars you’ll just get the run around...go to another reputable dealer in the area for service

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Bob36 on 7/24/2017 at 4:29 PM.

Great experience and a great deal. Both John and Joe were excellent to deal with and I would highly recommend. In fact my dad purchased his second truck from them a week after I did.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Repair of gas gauge

By Beef on 7/10/2017 at 7:53 PM.

My rating applys only to Bob. He did do everything possible to assist us and correct problems. Other members of the staff were not at all willing to assist.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By Gear jammer,bill on 7/12/2017 at 7:20 PM. Helped by Rob Corbet.

Best dealer for auto maintenance,quick turn around exceptional dealer personal who care about your car. I feel I don't need to try other garages for service because they do it right the first time and care about you the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By robert on 7/11/2017 at 12:47 PM.

Had a great experience! There were no high pressure sales, John worked hard to get me the deal that I was comfortable with and I would definitely come back here for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Abarry on 7/8/2017 at 3:18 PM.

Had a great experience with all involved with the sales process. Joe (sales manager) and John were awesome. I would highly recommend Smail to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Giallma on 7/7/2017 at 6:47 PM.

Fast and excellent service, whenever I need to get my truck in for service Bob is always accommodating. Always goes over what has been completed. Always keeps me informed of the progress of my service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Ford Escape

By jrossi027 on 7/7/2017 at 2:10 PM.

Fast and friendly service! Would highly recommend Bud Smail Ford. Called and was able to get an appointment for the next day. Vehicle was ready when promised.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service Ford Explorer.

By JoeS on 7/5/2017 at 1:02 PM.

Had a breakdown and had to be towed not to cause more damage. Service trouble shot the issues and made the necessary repairs. Feel that the pricing was fair and the quality of work good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent easy purchase!

By Daniel r Weiss on 7/3/2017 at 9:48 PM.

Purchased a new truck from Evan. Simplest, easiest car buying experience I've ever had. He was extremely knowledgeable of the f150 and answered every question I had a long with satisfying my concerns over these new aluminum trucks. I would not hesitate to buy from Evan and smail again. Finance was also a breeze. My time is very important and I needed to be in and out. Nick was quick but thourogh, explained every last detail. Highly recommend these guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By Snowflake on 7/1/2017 at 12:14 AM.

I have been very happy with Smail Ford and the service department employees. They always explain what they are going to do and listen to concerns I may have with the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Airbag warranty recall

By C Giron on 6/26/2017 at 3:08 PM. Helped by Rob.

Rob let me in after hours to pick up my car, and I appreciated it since I don't work in Greensburg. The work was done correctly and everyone is courteous.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice experience

By Barb212 on 6/19/2017 at 10:13 PM.

Good service and friendly servicepeople .I got the car I wanted. Very helpfull when iI took my car back for for oil change and tire rotation

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a Great Job

By Lincoln on 6/22/2017 at 2:36 PM.

Bob has always been easy to work with - always has my Lincoln done when promised - he is always super friendly and goes out of his way to help! My problem is with Lincoln direct and the parts being available for the recalls! I was sent notices for the recall but the parts are never in!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Very pleased

By Kate5760 on 6/22/2017 at 1:42 AM.

Had a great experience here! There were no high pressure sales, the salesman and finance guy worked hard to get me the deal that I was comfortable with. I would definitely come back here for my next vehicle

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

great job

By w beer 915 on 6/21/2017 at 1:17 PM. Helped by new service writer.

excellent service every one is very friendly and courteous every one is knowledgably dealt with russ very knowledgeable mechanic would go back any time thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By BOB ITZEL on 6/16/2017 at 11:35 AM. Helped by Brian and Russ.

Easy and stress free as always. From the appointment to completion, kept informed every step of the way. Hats off to Brian, for managing a well run service dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service dept. customer friendly, informative and time effici

By fordinfo, LyndaKaye77 on 6/8/2017 at 11:56 PM. Helped by n/a.

Never had any problem with appointment scheduling, time service was completed or actual service performed. Employees friendly and informative. All in all a very stress free experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

MKC Service

By georgia0703 on 6/3/2017 at 6:23 PM.

I always have a great experience at Smail's. They really do their best to solve everything, but I still have the knock. I will have them check again when I am in again. I love my car and really hope they can find what the problem is. I thought they did because for a few days it didn't happen then it started again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought an F-550 and F-150 from Hal in Commercial Sales

By William Douglas on 5/30/2017 at 7:38 PM. Helped by Hal Luther.

Hal Luther is an excellent salesman! He brought both trucks to my business for us to look at, gave us fantastic pricing, delivered the trucks, and made the entire process simple and painless. Nick Breault in Finance was awesome as well! Couldn't ask for anything more!

I would recommend this dealer.