Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.6  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely helpful and knowledgeable!

By theamanx on 5/4/2019 at 7:19 PM.

Heath helped me replace the battery in my key fob. He was extremely helpful with all of my questions. Great service! Will come back for future needs!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Awful Service!

By Nelson on 3/28/2019 at 8:58 PM.

I came in looking for parts for a Honda Civic and I walk up to two men that are looking down on their phones and when I tried to get their attention they gave me ignorant looks. It made me feel very insignificant and like I wasn't important enough to them. They were not very helpful and I did not get the information I came in for. I will be spreading the word and will NOT be coming back. Terrible service from Heath and Greg!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First class experience!

By LeamsFam on 7/14/2018 at 1:34 AM.

Kim Johnson was our salesperson. She was absolutely fantastic. Bud Smail's grandson also personally thanked me for my business while I was picking up my new vehicle. First class place to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchase

By Pavan on 6/10/2018 at 12:12 AM.

Curt Greek is straightforward, informative, and allowed time to hear my arguments. After doing extensive research on the internet on the vehicle and the dealerships, I decided to go to Smail and I would say my time was well spent. No pressure and thoughtful suggestions made this a comfortable and very worthwhile experience... Thank you! Pavan & Deepika

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony Anthony is the BEST

By Donnamae on 5/29/2018 at 7:03 PM.

1 I have leased my last three cars from Smail Honda and I have nothing but praise for them. I have always dealt with Tony Anthony and he is Awesome!!! He always works with me to get the car or SUV I want and never pressures me to get something I don't want, I just leased a 2018 Honda Civic Hatch back and I Love It and Tony made it happen for me. After this lease is over I will continue to be a Smail Honda Customer!! Don't forget TONY is the guy to ask for!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Auto Detailing

By RWH on 5/28/2018 at 12:34 PM. Helped by Steve Kisner.

Detailed 2007 Chevy Uplander. Looked like new inside and out. Smail also detailed 2003 Honda CRV and did excellent work. They have taken care of maintenance on the 2003 Honda since we bought it and have always done excellent work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time leasee here!

By Perla325 on 1/30/2018 at 2:05 PM.

My first time ever at smail and it won’t be my last, Kim and Lindsay and everyone I met at the Acura department were amazing to work with, super thorough and so friendly! Made sure to go over all the details with me, have followed up multiple times to make sure all my needs have been met. Over all love it it was so nice to walk in and walk out with a new car in an afternoon!!! 🚘

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

black-ice fight

By KellyMarie on 1/30/2018 at 12:59 AM. Helped by Cheryl, the receptionist!.

This is the second car I have bought from Kim. I got into a black-ice fight over the weekend and after I called my insurance company, Kim was the next person i called. She fit me right in and she guided me to the Honda CR-V, which with all the safety features is a perfect fit for me! Thank you to Smail Honda for making me feel so comfortable in a nerve-racking situation. Thank you to Billy in finance for being so patient and helping me chose a car color! Such an awesome team and group of people.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

2017 Honda CRV

By rayn on 1/22/2018 at 2:15 AM.

Kim Johnson is very knowledgeable and professional. She made every effort to negotiate a fair deal and did not waste our time. This was the best car buying experience I've had. I didn't feel like I was robbed and the process was pretty quick and painless. I recommend Kim and the Smail organization. They also showed me how to download music to a flash drive and play it in the car since CD players are becoming obsolete.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2009 Honda CRV EX-L

By TMM on 1/3/2018 at 8:59 PM.

Kim Johnson made car shopping delightful...I felt no pressure and didn't feel rushed...I felt her trustworthiness and she listened to me...the dealership made the process easy and quick...the final price was exactly as negotiated...Kim displayed outstanding customer service ...she was professional ...polite ... and attentive...she located a specific vehicle that was exactly what I was looking for ...thank you Kim... many blessings to you. Tina

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing my new car

By KristieT on 11/29/2017 at 7:02 PM.

Just a note to thank John Myers and Kim Johnsonon their wonderful and caring service when I turned in my older Honda for a new 2018 Honda HRV recently. They were so professional, and actually took the time to listen to what my concerns were in getting the vehicle that I wanted. I had visited a lot of other dealerships, and quite honestly, none of the salesmen compared to Kim or John. Irecommend them highly, and Smail Honda should be proud of both them! Kristie L. Thomas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying experience

By Kim2017 on 9/19/2017 at 1:36 PM. Helped by Vincent Greco.

Buying experience was the best I've ever experienced. My salesman Josh was very patient & knowledgeable extremely helpful in helping me find the right vehicle. Everyone was so friendly & helpful from when we first walked in & thru out the visits. I would recommend to anyone to buy here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car shopping

By Ncrusso3376 on 8/11/2017 at 3:37 AM.

I worked with Kim Johnson at Honda. She took the time to show me the cars they had selected for me in my price range and worked out all the deals and numbers for me before I even arrived. She was so helpful and knowledgeable about all the vehicles we looked at until I made my final decision. I couldn't be happier with my purchase and with being able to work with Kim. I would recommend anyone to her and see her again in a heartbeat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new CV-R

By NatalieD on 8/10/2017 at 8:49 PM.

I loved working with Kim Johnson. I knew what car I wanted and she was able to get it for me. She was very knowledgeable and spent hours helping me to learn about my new car. She even contacted me the next day to see how I liked driving my new car and if I had any questions. I know that I can go to her at any time with any concerns or questions. I love Kim and my new 2017 Honda CR-V EX-L!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service as always

By DebHowarth on 6/21/2017 at 12:16 PM.

I have 3 vehicles and have been taking them to Smail for years. I couldn't be more pleased with the quick reliable service I get from Brandon and Frank every time. Very grateful for the peace of mind I get knowing the boys will tell me exactly what I need and when I'm going to need it. Thanks again Brandon!👍?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and friendly, great experience!

By Asemx7 on 6/13/2017 at 8:36 PM.

One of the best car buying experiences! Totally willing to go an extra mile. Great experience and the best deal on my 2018 Odyssey! Strongly recommend.

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
5   Friendliness
2   Overall Experience
1   Price
5   Quality of Work

OIL change $300

By jcnoonan on 6/8/2017 at 6:35 PM. Helped by Keri Evancho.

I made an appointment for an oil change. Kari Evancho was my service advisor. I left with a $297.90 bill!!!! I was asked if I wanted 2 filters changed. I did say yes because Kari said it was due to change them. I wasn't given a quote. Dummy me figured it would only be a total of $100. I wished Cari would have given me a heads up and itemized the costs for me before starting the work. Also, I was asked to lie and say the appointment only took 25 minutes when I sat there for 1.5 hours! In addition, I was asked by Kari to give her all 5 star ratings when I filled out the survey. I called Dan and left a message but no response! Next time I will ask that Frank Sabino take care of me. Many customers I know have told me he is the BEST!!!!!!!!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By Luc55 on 6/4/2017 at 2:10 PM.

I would of given a 5 star rating if all went smoothly except for a damaged part in a new vehicle discovered after pick up. Our salesman Jason Cowan was great to deal with in both the purchasing and part replacement phase of the process. However I felt management should have followed up and talked to us personally at least about the later transition phase as well. Thanks Jason for your honesty and professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Review

By Brian on 5/23/2017 at 12:48 PM.

Went in for a routine oil change and tire rotation. Brandon advised getting the state inspection done as well since I was already there. Saved me a trip. Brandon is an excellent service advisor who is always personal and professional. He answered all of my questions and explains everything very clearly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine service

By jean921 on 5/22/2017 at 9:21 PM.

Came in for routine check up and have always been treated with courtesy. Always answered any questions I had and explained the reason for the answer

I would recommend this dealer.