Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By ErinZ on 6/25/2017 at 2:39 PM.

Smail did everything they could to help me in the buying process. They are knowledgeable and helpful. I recommend them to anyone thinking of buying. I recently got my car serviced and it was fast and efficient. Everyone is extremely nice and make me feel like they really do care about my business. Jason is so helpful and answered and question I had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Good Experience

By mike granovitz on 6/16/2017 at 8:05 PM. Helped by Robert Frey.

I dealt with Rob Frey and he was great I would definitely recommend him to anyone I know and I would buy from him again. We got a 2012 Mazda CX 9 and love the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Buyer -FORD- Extremely Pleased

By Zack Burton on 6/8/2017 at 3:42 PM. Helped by Zachary Kindt.

The staff is Very kind and personable. They took care of all my needs and made me feel welcome throughout all of the buying process. The waiting area is very comfortable. All in all the buying process was smooth and enjoyable. Would choose this dealer again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT SERVICE AT SMAIL FORD

By crosby300 on 6/8/2017 at 3:01 PM. Helped by BOB.

I HAD A RECALL ON MY FORD ESCAPE AND ALSO HAD A THUMPING HUMMING NOISE COMING FROM THE WHEELS BOB TOOK CARE THE RECALL AND FOUND THE PROBLEM WITH THE WHEELS HE WALKED ME THRU THE PRECEDURE. HE WAS VERY HELPFUL. I WILL BE GOING BACK FOR SERVICE AT THE FORD DEALERSHIP. GREAT JOB BOB

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great as always

By Coulson on 6/6/2017 at 11:40 AM.

Clean, comfortable, and spacious waiting areas and service completed within expected time frame. K-cups are a nice touch and now they've added some complimentary snacks too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By becca75 on 5/31/2017 at 10:28 PM.

I purchased my new CX-3 from Smail last July, and have decided to bring it in for service as needed, rather than my local garage. So far, just a routine oil change in December, and the inspection last weekend. The staff are always so friendly, courteous and professional! I decided to read my book in the waiting room rather than use their shuttle service, and my car was done 30 minutes quicker than they estimated. I have nothing but praise for Smail thus far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Service on New F150 purchased @ Smail Mazda

By LuAnn P on 5/30/2017 at 12:12 PM.

My experience with Smail Greensburg from the day I purchased my F150 to my first service is Excellent. I would recommend this dealership for sure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people good prices

By Brandon on 5/31/2017 at 4:52 PM.

I Have purchased two vehicles from Smail and have had two great experiences. They were able to meet my family needs and give me a great price on both vehicles. From the time you walk in the door to the time you leave every person you deal with is professional and don't act like salesman. Would recommend smail for your next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Always pleased with Ford service!

By AMG on 5/26/2017 at 2:58 PM.

Took my car in for Auto Butler service. Bob Evancho took care that it was done in record time. I had expected to wait much longer. Always a good experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Ulrich4616 on 5/23/2017 at 7:13 PM. Helped by Mike.

Our sales rep Mike. Did an awesome job. Was very interactive and had a personality. He took care of us from start to finish. Everyone there was great to deal with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Zimmy and the crew made my experience easy!

By Patricia Feeny on 5/23/2017 at 4:08 PM.

Excellent experience in my first lease experience. Communication was clear on every aspect. All questions answered. Whole staff was patient and cordial. Car is beautiful!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Console center part

By JoAnn on 5/23/2017 at 11:58 AM.

Service advise Rob Corbett, friendly, smiling, immediate service without waiting. When I returned to pickup the car they were prompt, smiling and I had not waiting. Thank you to the young man that cleaned the window. Warranty service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time leasee

By Erin on 5/18/2017 at 12:19 PM.

First, I have to start by saying I stopped into the Mazda dealership with my boyfriend who was cross-shopping for a new car; he worked with John prior to me ever stepping foot into Smail. John was helpful and very knowledgeable on the different models of MAZDA. My first visit was to go on a test drive with my BF. I happened to see the Mazda CX-3 on the show room floor and after a brief discussion with John about all the car had to offer we left the dealership that day. I could not stop thinking about the car and was in contact with John several times via phone, email, and text with questions about the CX-3 ant the possibility of leasing and/or financing. John was EXTREMELY patient with me!! He said I should come and take the car for a drive so we set up a test drive. That day I test drove the CX-3 and the CX-5, again John was very patient, accommodating, and knowledgeable about all of the question I slung his way. I walked out of the dealership that day without purchasing a car, I needed "time" to figure it out. It took me over 2 weeks to go back into the dealership; in the meantime John did check in but was never pushy or obtrusive (this goes a LONG way with me). Finally, after another test drive and me popping in at the end of the day while John was with other clients I met and worked with Nick. Once I made the decision to Lease the Mazda 3 the process was simple and painless :) ! Nick was amazing and informative. I can't say enough good about my experience (I have had bad experiences with other dealerships/sales people)!!! If you enjoy top notch customer care and a sales team who is informative and really wants to put you in a vehicle that is suited for you (not pushing you into what would make them the most money) you should check out this dealership!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service great

By Miss on 5/16/2017 at 3:34 PM.

Had to have multiple services done. The service was considerate and speedy. Also, made arrangements to pick me up from work even though I forgot to schedule it. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New f150

By Aaron on 5/14/2017 at 1:23 PM.

The buying process was very fast and easy. The salesman was very friendly and was great to deal with. Also dealing with the finance department was very fast no waiting around.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

New Car Lease

By Anthony Crisafulli on 5/11/2017 at 2:38 PM.

I previously leased a Mazda at a different dealership. I just stopped by Smail's and they treated my very well. Very knowledgeable staff. They worked with my schedule and stayed well passed closing time. I appreciated all the effort they put in to my requests. I will go back.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

minor service

By barondtara on 5/11/2017 at 11:27 AM.

Service performed as promised. Shuttle service eliminated need to wait or get separate ride. Very friendly personnel. Exceeded expectations. Will return for other needed service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience with sales and service

By gabriel1 on 5/8/2017 at 2:17 PM. Helped by Robert Corbett, Jeff Smail.

My husband and I have purchased over 25 vehicles here. They service our vehicles also. Always receive top notch service and care. Would recommend strongly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst ever!!

By Deadpool1211 on 5/8/2017 at 4:02 PM.

Do not go here. They promise you one deal online. Then they turn and flat out lie to you. Do not deal Jason. Do not deal with any of them. If your looking for the best deal on a car and your credit is not so good go to Jim shorkys in Uniontown. That's where I should of got my car in the first place. That's where I'm going back. This place is a joke.

I would not recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Sales promises unfulfilled

By Wayne on 7/8/2016 at 11:00 AM. Helped by John, Steve,.

Bought a new Mazda CX5 and agreed to their first quoted price but I said that I need three things from them to close the deal. Its all written on that pink "we owe you" paper that is provided with the sales contract. Two of the three were done promptly after the purchase. The third item was never provided and I was told "we cant do that". There was no attempt to reach a compromise, none of the promised calls were received. Their attitude is that for such a small dollar item you cant afford to force us to abide by our promise and we have your money. Buyer beware here!

I would not recommend this dealer.