Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Scammed out of $599.00

By Unhappy Customer on 6/10/2019 at 11:54 PM. Helped by Frank Chavez.

Told the finance person we wanted to put enough down to only finance $7500.00. Gave her a check and signed paperwork for $7500.00 loan. Received statement from finance co day before we went on vacation and paid it without really looking at it well. I didn't think the payment was correct, but was excited about trip and just paid. Received next statement and called Ally. They sent it for $8099.00 even though the contract we signed was for $7500.00. Spoke to Frank Chavez several days ago and he was getting a check sent to me. He also said he would e-mail me and keep in touch with me. I still have not received it, nor have I heard from him. I left a message 2 days ago and he did not return my call. I will more than likely have to take them to small claims court. It is the principle of the thing at this point.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT FROM THE GET GO!!

By humes97 on 3/24/2019 at 7:40 PM. Helped by Brooke.

Awesome experience from start to finish on a used F-150 Platinum.I was so lucky to have BROOKE as my sales representative. I don’t think It would been any better in Kansas.She worked her tail off for me ! Debbie V

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

***DO NOT BUY A VEHICLE HERE**

By dm4377 on 11/27/2018 at 3:35 PM. Helped by Darell.

***DO NOT BUY A VEHICLE HERE** SCAMMED MILITARY MEMBER INTO PURCHASED OF VEHICLE WITH WATER DAMAGE I recently purchased a 1 year old vehicle from this dealership with clean title and spotless carfax. I also trusted the fact that the dealership claimed to of conducted a 180 point inspection prior to listing a used vehicle. I was sold a vehicle with undisclosed FLOOD DAMAGE. RUST. MOLD. One week after purchasing the vehicle I started having electrical issues. I took the truck to a local ford dealer who then found the damage listed above. The general manager of the dealership will not reply to email.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department is very poor in quality and service

By dissatisfied on 11/27/2018 at 9:28 PM. Helped by Mike, Matthew, Veronica (I think), Justin (I think) so many.

We bought two used vehicles and both have had issues immediately coming out of their service department check to say that they could be sold. My particular vehicle is a chevy purchased from a chevy dealer, they had it for three days and could not even fix a nail in the tire; I had to take it to Hibdons. I will now have to find a better chevy dealership to take my car to as their service department could do nothing in three days and every time I called it was talking to a new person who had no idea what was going on. My husband had to go pick up the car and he was fuming when he left. I did post on social media and someone responded with they would love the opportunity to make this right. They did have that opportunity the first two days they had my car and the previous four times I brought it in. Just say NO to Smicklas, you will be glad you did.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and friendly

By Daleerwin00# on 1/16/2018 at 3:30 PM. Helped by CHRIS.

Our salesman Chris was very helfull and a profesional, I went to others dealers but he was so acknowleable that I came back to do business with them,.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and friendly

By Swb4x4 on 1/12/2018 at 3:53 AM. Helped by Darrel white.

Fast and friendly service. Found the vehicle I was looking for. Was a lot better than carter Chevrolet that I bought my last truck from in fact they fixed it for me under warranty because carters wouldn't Day and night better service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service in and out, very quickly!

By Mickierae on 1/9/2018 at 12:25 AM. Helped by Jeremy, Bill, Vanessa.

Everything was Great! From the scheduling to drop off to shuttle service and finally to pick up! Wonderful! Great service, knowledgeable team and convenient location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was great to deal with!

By Jackson82 on 1/3/2018 at 4:25 PM. Helped by Jimmy.

Jimmy and everyone I dealt with were extremely helpful. I will definitely return to Smicklas when buying my next vehicle. It was extremely laid back and didn’t feel like we were being pressured or hassled.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Tires and maintenance on my 2500z71

By Nyabeeswax on 12/31/2017 at 8:14 PM. Helped by Dustin.

So far I have been there twice now for service and they have treated me well. So far they have gave me quick estimate with how long the job will take. They actually got the job done WHEN they said they would. I do service work so I can't afford to have my truck down any longer than necessary. The guy helping me (Dustin) has been really helpful, I hope it continues 👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service dept

By Amika101 on 12/31/2017 at 4:47 PM. Helped by Nacole.

I have never had any problems with Smicklas. This service appt held true to that. They were quick and efficient! I had a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great maintenance visit at Smicklas

By Gillett on 12/29/2017 at 12:35 AM. Helped by Ray Williams, Curtis Lister, Ryan Fulsom.

Ray Williams and the excellent service department staff made my visit to Smicklas Chevrolet a real pleasure. I especially appreciated the rides to and from my home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Bekalm on 12/27/2017 at 7:03 PM. Helped by Alvin.

Very up front and honest. Alvin did a great job coordinating everything and all went exactly as planned. I would highly recommend this dealership to anyone

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Just don’t go at 6:00 pm if you have paper work

By Jdu 543216 on 12/23/2017 at 1:29 AM. Helped by Alvin, customer service,and service.

Sails, Alvin. Customer relations? don’t know her name but very nice and chipper.over all we had a good experience! I would consider checking out smicklis Chevrolet on nw exp! I’m ame very pleased

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Sportsman97 on 12/15/2017 at 11:12 PM. Helped by Nacole price.

Quick in and out good service. Took care of truck will in the shop. Will be back to get tires put on. Nice to give price on them.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Oil Change, tire rotation and car wash

By Jeanne.411 on 12/15/2017 at 8:23 AM. Helped by Young lady on day shift.

Over all satisfied, especially w/CS. But was not happy with the car wash...still left bird droppings that should have never been missed and water spots should have been wiped off.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A new guy in town.

By Mike65 on 12/13/2017 at 6:52 PM. Helped by Vanessa.

Have always had a great experience with the service dept. I started out with Smicklas when Ray was a service advisor and stayed with them even when Ray moved up the chain.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Couldn't identify problem, nor did they seem concerned.

By Bearface on 12/11/2017 at 11:11 PM. Helped by ?.

They failed to find the problem with the transmission. They did not seem too concerned they could not find the problem. The car won't leave first gear. Have to pull over and put it in park then move it into drive very slowly to get it to work properly.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Service Department

By Ricky on 12/6/2017 at 4:48 PM. Helped by Justin Pianalto.

I just want to say that I have never had an easier and more affordable experience until I decided to take my car to their reputable and well reviewed service department. Justin made everything so easy all I had to do was just drop off my car and He took care of everything else for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By garygibson1971okc on 11/29/2017 at 2:52 AM. Helped by Darrel White.

We had been a long time customer to hudibrug chevrolet until some of their people lied and mislead us then we had our Experience at Smickles Chevrolet. We Will now be a repeat customer for Smicklas Chevrolet everyone we Dealt with from our sales man to the sales manager and Finance was pleasant, helpful, And patient all around great Experience good bye hudibrug

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never AGAIN! will I go to this dealership for anything!

By bigblockchevy on 11/25/2017 at 8:59 PM. Helped by Kellie, Layla, Gene, Cal Rude.

so was ready to give this high rated dealership 5 stars but my experience was far from 5 stars....I was in a fender bender a few weeks ago and of course I had full coverage so i was good on that part and my adjuster recommended Smicklas Chevrolet to do the repairs so I was like cool. Took my truck in got the estimate paid my deductible. They asked me what kind of loaner vehicle I needed and I told them I preferred a truck in case I needed to haul something. Well they had a truck held for me but ended up giving it away to a disgruntled customer. no hard feelings I took what they had available and went on my merry way. They put me in a 3 row traverse and didn't bother to tell me about the "auto stop" not every human being knows about this and yes I brought it back irate and demanded another vehicle but the mechanic and service people told me what it was and I was like okay so there's nothing wrong with it they said no so I was like okay and went on my way again. Through the whole process I was messaged via text on where they was at. They told me everything that they had to replace. For some reason they replaced my Xenon HID 12K Conversion kit. I told them when I dropped it off that the bulbs were working fine and I just wanted them transferred to the new headlight housing they said okay well they replaced them because they said there were broke....and anything they find broke that may have been caused by the collision they replace so I said okay. Well the whole time Kellie messaged she kept saying LED light kit and I had to correct her and say NO they are HID well all week long we went back and forth and I was so distraught I emailed the GM about and he emailed back saying he would look into it and also called me and left a message explaining the mix up and terminology. I was cool no big deal. They reassured me that they put EXACTLY what I had in my truck back on it....I said okay.. Well I went and picked my truck up today. We walked out and inspected my truck. I opened my driver door put all my belongings I had with me from work in my truck and popped the hood and was looking for tape lines and over spray. I was really amazed by the job they did I was happy... I got my paperwork and left there heading straight to the gym and I get there and was going to get my gym bag out of passengers side and my door wont open!!! at all! the door was unlocked and I tried the door and NOTHING.. I was like my xxxx door handle is broke! So I called the dealership explaining what I had discovered and Gene said it was highly unlikely that they broke it and said they would take a look at it but they would charge me for that and labor fixing it. While I was on the phone with him the detail guy walks in and he asked him if he was able to open the passenger door and he says no he had to crawl in through the drivers side. THAT WAS xxxxING HORSE xxxx! my door was FINE when I dropped it. Some careless xxxxxxx yanked the handle and xxxxing broke it!!!!! I then discover after my workout when I go to leave in my truck it was about dark that my xxxxing headlights are BRIGHT xxxxING PINK????? I had 12,000K Cobalt Blue bulbs in my conversion kit and they assured me that was what they put back on it which clearly wasnt! 30,000K is Exotic Pink on the Kelvin Color Chart! With all this said! If you take your vehicle to this xxxxing place make xxxx SURE you inspect take pictures and or video of everything on your vehicle before you hand over the keys! These careless xxxxers broke my door handle and lied to me about breaking it! Guess this was why they waived my oil change fee for breaking my xxxxing door! I WILL NEVER EVER TAKE MY VEHICLE BACK TO THEM EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEWARE! The only thing nice I can say is about one person and that was Layla. She at least tried her hardest to help me in any way shape or form. I am sure she didn't know of my door handle being broken or not but you would think a name like Smicklas they would be straight up and honest with you about breaking your xxxx! Guess not! #NEVERAGAIN. To add more....They didnt even mount the ballist where I had mine mounted. They left them hanging there behind the headlights to flop and vibrate around in there? Do you know how dangerous that is?! They didnt even bother to reset the oil life after changing the oil? Are you employees so careless and hate thier job that they have to be so lazy when taking care of customers vehicle?! WOW

I would not recommend this dealer.