Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service

By mandy7560 on 2/12/2019 at 7:07 AM. Helped by DeAndre, Valerie, and Tony.

I was at Smith Chevrolet in Hammond, looking to lease a new vehicle. DeAndea and Valerie were helping to find me the vehicle I wanted at the beat possible price. Everything seemed great until I wanted to look around and make sure the prices made since to me. That's when things turned, and I then received a attitude from DeAndre. I then left. The next day he had called, and I missed his call. As a courtesy and not to receive phone calls from him for 2 weeks I called him back to let him know, I wasn't ready to make any decisions just yet. (That's my right) he then proceeded to say I'm not going to get a better deal elsewhere, and theybqere taking a loss on the vehicle...I stayed firm and said thank you, but not at this time. He then said "thanks" and hung up on me. I called Monday to speak to the General Manager of sales. Tony is who I spoke with, he was just as rude to speak to, and couldn't care less when I was ready to lease my next vehicle if I was coming back to Smith Chevrolet or not. HORRIBLE business people to work with. When they don't get what they want they get nasty. Well they've lost by business, and I will continue to tell anyone I know looking for a vehicle to stay away from Smith Chevrolet in Hammond.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Jersanmic on 9/27/2017 at 12:36 AM. Helped by Mike Pollard.

Took the car in for the appointment was taking in immediately and then when they promised it. Called ahead of time and got it right in and received a courtesy vehicle to take me back to work and then pick me up in the car was done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service. Friendly staff.

By MikeT on 8/4/2017 at 3:14 PM. Helped by Regina, Tanya.

It is always a great experience when I take my truck in for service. Whether its an oil change or fixing a problem I know its done right with no problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change

By bpaul510 on 7/24/2017 at 8:16 PM. Helped by Regina.

as always the staff was kind and friendly regina was amazing looking into my inner door panels rusting she was quick to explain process and @time frame

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

False alarm

By Youngladyofcapone on 7/24/2017 at 11:06 PM. Helped by Tanya and Regina.

Big Thanks to Tanya and Regina, these ladies help put my mind at ease. I had some other shop telling me I needed to have my newer model truck checked out for something that was major. When in fact there was nothing wrong with it at all. I have nothing but good things to say about Smith Chevy overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck purchase and service

By Jeff820 on 7/7/2017 at 2:52 AM. Helped by Jerry Jeff.

Great customer service with sales and service departments. Service department is very honest and won't sell you something you don't need.very efficient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

30,000 Mile Check-up

By DJV on 7/1/2017 at 8:03 PM. Helped by Regina.

Regina and her staff are friendly, efficient, and keep you informed on the status of your car. I highly recommend them to service your vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience in purchsing a vehicle.

By mhulitay123 on 5/15/2017 at 7:57 PM. Helped by Bill Goldrick.

The staff at Smith were all friendly and helpful. My sales rep Bill Goldrick was informative and did not use any high pressure tactics which I appreciate, He made the process of purchasing a vehicle easy and painless, He went through each and every aspect with patience, knowledge and humor. I was completely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, Great service,

By Jesse Merchant on 3/26/2017 at 7:44 PM. Helped by Can't remember names sorry.

Service Dept. is very efficient and friendly always on top of any issue arising with my truck or any other car open on time ready to receive cars and trucks for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jersanmic on 2/22/2017 at 3:30 PM. Helped by Mike pollard.

Newly remodeled areas are very nice and comfortable service was done quickly very friendly staff constantly making sure everything was ok with customers making you feel more at home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smith Chevrolet is the BEST!

By Martel on 2/10/2017 at 7:31 PM. Helped by Jerry.

I love Smith Chevy! My new Trax 2016 is sooooo much fun to drive! Valerie my sale associate was the best. Jerry in service was awesome! I love the new remodeling job! Thank you so much for all you do! I'm glad you are in my neighborhood!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, great service

By MikeT on 10/18/2016 at 3:13 AM. Helped by Tonya.

Everyone was a pleasure to deal with. Repairs were done in a timely manor. Would have no problem going back for service or to buy a new/used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Tim on 10/3/2016 at 1:45 PM. Helped by Jerry Miklusak.

Service Department was very pleasant to deal with. They completed my repairs in less than 24 hours. Jerry from service called me 3 separate times to update me with the status of repairs. He even offered to get me a ride home when I dropped my truck off.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By heldt,larry456 on 10/2/2016 at 11:05 PM. Helped by Larry HIll, Valerie, Pablo.

Smith Chevy is a great place to be a car. Friendly , received a great deal on a pro-owned Chevy Tracerese. Good overall service. Excellent

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
3   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was quick

By Amanda on 9/19/2016 at 10:49 AM. Helped by Idk.

I had an oil change and the service man did not go over the paperwork with me otherwise it was okay the new waiting room was nice

I would recommend this dealer.

Overall Rating

4.7  

4   Customer Service
5   Friendliness
5   Overall Experience

Worked It Out

By tjackson3811 on 7/21/2016 at 8:47 PM. Helped by Bill Goldrick (Salesperson) Tony (Finance).

I came in with a specific vehicle in mind. It took a little while and 3 vehicles later they ended up working out something where I could get exactly what I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By Gibsongirl on 7/9/2016 at 2:58 AM. Helped by Valerie Snyder smith chevy in Hammond indiana.

My husband and I came in looking for a pre-owned vehicle and ended up buying a new SUV the Chevy Trax. We love our new vehicle, we worked with Valerie Synder - she was excellent, very friendly and explained everything regarding our loan, we got a great rate and couldn't be happier - she made the process very quick, easy and affordable. We will be back to the dealership for future purchases. Thanks again Valerie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Joes1225 on 5/16/2016 at 4:13 AM. Helped by Pablo Flores.

Gave me everything I ask for , I never had such a great experience at any other dealership like I had at your dealership I would recommend your dealership to everybody I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Kathy11 on 5/2/2016 at 8:11 PM. Helped by Rich Bombersback, Tanya Lubarski, Jerry Miklusak, Kathy Bombersback.

On time and pleasant. After doing the oil change a problem was encountered and it was explained to me in a very professional manner. I was offered the option of having the problem resolved at that time of returning at my convenience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By White tiger on 4/29/2016 at 12:21 AM. Helped by Pablo Flores and Cyndy Springer.

We feel like family here at smith Chevy. Great customer service!! We have dealt with Smith for a long time. Our salesman Pablo Flores gave us Great information on our new car. Cyndy has always helped us with most of our cars.

I would recommend this dealer.