Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Misleading advertisement on car gurus

By Ibounce2 on 1/17/2019 at 11:42 AM.

This car is Still advertised on CarGurus with the no accident category not showing 2 accident according to vin check which states it has unibody damages and has been hit in front and back and their response is we can’t tell but that is the purpose of repair but still full disclosure keeps 40k customers from getting burned

I would not recommend this dealer.

Overall Rating

2.0  

1   Friendliness
1   Overall Experience
4   Price

Horrible Experience because I am a gay African American

By W Adams on 12/20/2018 at 3:30 PM. Helped by Andrew Smith.

I have just been transferred to Memphis from the Detroit area and was looking for a new car. I was told by the owner that he didn't know much about the car I was interested in and to go find a salesperson. The one salesperson was busy and I waited 20 minutes before I decided to go back out side. I find the owner Andrew Smith speaking to a customer. The customer was white. Once he was finished I tried to speak to him again and he ignored and went straight upstairs. I could see him looking at me out the window. I guess he doesn't like the gay community or African Americans. I cannot believe this still goes on in America.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great first time experience.

By LA.LEWIN on 10/23/2018 at 7:18 PM.

This was my first purchase from Smith Imports. Everyone was extremely helpful and attentive. There was none of the usual pressure associated with purchasing a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular Customer Service

By Skyhiller15 on 10/5/2018 at 9:57 PM. Helped by Ralph-buyer for Smith Imports.

Smith Imports not only has quality vehicles, they also have quality salespeople who go the extra mile for their customers. You will not be dissappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trust

By grits on 10/2/2018 at 11:44 PM.

Buying a car can be an intimidating process. Buying a used car can be downright scary. Fortunately, my sons steered me to Smith Imports, and Andy's crew delivered just what my boys had promised: knowledge, professionalism, candor, and realistic pricing. If, like me, you're a woman who doesn't know a carburetor from a transmission, I would suggest that these guys are people you can trust not to take advantage. (And I love, love, love my 'new' Mercedes!!)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy as 1, 2, 3

By amy-alex on 10/2/2018 at 3:26 PM.

I just made my Fifth car purchase from Smith Imports. It is so easy for me because I am always in a hurry and have little patience (one of my many defects of character). i find the car I want online, drive to the dealership to see it in person and ask what my car is worth in trade in. I am usually in and out in less than an hour. I have had nothing but positive experiences with Smith Imports.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By boydterry45 on 10/2/2018 at 3:22 PM.

I really enjoyed the dealership to customer service the salesman the total package was really professional and enjoyed it.. I will refer to dealership to every friend and family that I know..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By ike9226 on 9/12/2018 at 1:28 PM.

I was incredibly happy with Smith Imports, specifically Paula and the John. I visited Smith Imports to check out one of their Mercedes. I was comparing their car with the Mercedes dealership in Memphis. The price was unbeatable at Smiths and they took care of everything, so the deal was easy. I had my own financing and a trade in, which they gave me top dollar for. The whole experience was smooth and I did not have to follow up once because they were on top of every step. I would absolutely suggest them anyone looking for a good car from a good dealer. I will also be visting them when it is time for my next car purchase.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

smith imports

By weeds9 on 9/11/2018 at 4:00 PM.

Excellent support and inventory consists of only quality cars .Smith Imports is the place to visit if considering a Mercedes Benz . Check website used inventory .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Experience

By kthompson294 on 9/10/2018 at 8:36 PM.

Micah was my salesman that helped me along the way during my purchase of my vehicle and he was extremely helpful and courteous. This was a very low stress, low pressure environment and I was given the ability to proceed through the process at my own pace. Every time I mentioned Smith Imports to any of my friends or colleagues, they were familiar with the credibility of the place and said that they have heard nothing but good things which made me feel even more comfortable in my decision to deal with them. I'd happily shop with Smith Imports again for my next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TOP SHELF PROFESSIONALS

By TYEREDDEN333 on 9/6/2018 at 5:20 PM.

From the moment you drive on the lot, you will see how organized this lot is. Being greeted with smiles and knowledge of inventory were just a few things that held me there for a purchase. Im a very satisfied customer....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Car Buying Experience

By TArnold on 9/1/2018 at 12:26 AM.

My salesperson was Paula Keltner. Everything was so easy with her and she was very personable. The entire experience from test drive to purchase was complete in 2 hours. If you are looking for an experience that won’t leave you stressed out, this is the dealership to visit, and Paula is who you should ask for.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great customer service

By ac1one on 8/31/2018 at 6:40 PM.

My salesman ,Micah Harris was great. He was very informative and helpful. I would recommend him and the dealership.My wife Loves our new car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Satisfied customer

By maddog59 on 8/14/2018 at 9:17 PM. Helped by John Adams.

There were a few glitches in the entire transaction of purchasing my vehicle from Smith Imports, but all the personnel made sure my questions were answered and everything was resolved even after the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By jmiller on 8/13/2018 at 3:13 PM.

Smith Imports was recommended to us by a friend who had bought several cars from them. Although we live in Little Rock it was well worth the drive. Worked with Charles who is one of the best and had the exact car we were looking for. Not pushy but extremely knowledgeable and the service has be exceptional. We will to make the drive to Memphis and Smith Imports for all our cars from now on. Highly recommend!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience !!!

By Mayoal on 8/13/2018 at 3:37 AM. Helped by John Adams.

It was a pleasure doing business with Smith Imports. Paula (sales) and John (GM) were were great. My wife and I have purchased two MBenz from them over the past two years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A wonderful experience

By ceb on 8/9/2018 at 4:13 PM. Helped by John Adams.

This dealership carries a wide variety of upper end vehicles. They are offered at compelling prices. The staff is very helpful, knowledgeable and courteous. I am a repeat buyer and cannot envision purchasing a vehicle from another dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying Made Easy

By MB Driver on 8/8/2018 at 10:44 PM. Helped by John Adams.

I had a great experience with Smith Imports from the moment I pulled on the lot to leaving with the car of my dreams. There was absolutely no pressure while looking, but my salesperson, Paula, was nearby if I had any questions that needed to be answered. Once I made the decision to buy, the purchase process was quick and easy. I definitely plan to use Smith Imports for any future car purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Dealership

By Mr. Spiffy on 8/7/2018 at 9:53 PM. Helped by General Manager John.

They worked hard to sure I got the car i wanted my credit union difficult but they handled thing in a professional manner Great Dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By chrisxmeekins on 8/7/2018 at 1:36 PM.

Charles and John are great, I will be back soon to purchase another vehicle. They are very nice and are willing to answer any question you may have. Also, the fact of knowing that you are getting a good vehicle that's safe, to me is priceless. Thanks for everything.

I would recommend this dealer.