Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

new kia soul

By r.j.romer on 3/21/2019 at 3:20 AM.

This is my 5th kia. I like the looks of the soul. My wife also drives a Soul. You can say we are a KIA Soul family..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful visit at the service center.

By CATSITTER321 on 3/20/2019 at 4:31 PM. Helped by Kristy.

My check engine light came on. The service dept got me in right away. They were quick to diagnose the problem and get it fixed. I was pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Experience

By Highway star on 3/19/2019 at 1:24 AM. Helped by Kristi Black.

It was Saturday morning and I realized I needed to get my car serviced (Oil Change & Tire Rotation) before my Son went back to school after spring break. Scheduled an appointment online for 10am and in a little while received an email confirming my appointment. Brought car in at scheduled time and was back out the door about 1 1/2 hours later. May have been a little sooner, but I had walked over to Walmart to pick up a few things. Service was complete, car washed and ready to go. Timing worked out great and Kristi was very helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT SERVICE

By a.kiefer84.ak on 3/18/2019 at 10:33 PM.

Zach was awesome. Great service. Definitely a return customer. Very happy with everything. Friendly environment. Worked hard to get me in the car I wanted

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, easy, listened to what I wanted

By duh.dani on 3/18/2019 at 7:07 PM.

Everyone at the dealership took their time to listen to my needs and made the car buying process easy and understandable. They didn't try to over sell me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By JJORDAN1403 on 3/16/2019 at 1:19 AM.

Brandon was attentive and listened to my concerns. He was not pushy but rather offered much appreciated advise. I liked his approach as well as the general atmosphere of Smith Kia. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service contract standard Oil Change

By LuvmyKiaForte on 3/16/2019 at 12:13 AM. Helped by Kristi Black.

I brought my Kia Forte in for its standard contract servicing. I was checked in by Kristi Black who was friendly, knowledgeable and thorough. She explained about how long my service may take and detailed the amenities available to me as I wait, including a shuttle service to Merritt Square Mall which was a delight to hear about. The service was completed in just under an hour (the fastest I have experienced yet). Kristi notified me that my car was ready and reviewed each service performed. She then checked me out and walked me to my car, where I found that my Forte had been washed and dried, my favorite amenity that you offer. I chose to offer the highest marks available because this service day was top notch. From my first interactions with Kristi Black, until I drove off of the lot. I LOVE MY KIA FORTE! Thank you for taking great care of us, Smith Kia! Kindest regards, Jason Crase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Blown engine

By Trisha Rosecrans on 3/15/2019 at 7:56 PM. Helped by Blake there are so many more I just can’t remember names!!!.

My engine blew on March 2nd and I got the call today and today is March 15 they did my car very fast and quick. Everyone was very pleasant and really understanding I really appreciate the service I got from everyone that was working the day it happened. I couldn’t ask for a better service I got from being from Nee York. I want to give a big thank you at to the Smith Kia Family and can’t wait to get my car back. I definitely would recommend people to your dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

7500 Mile Service

By Russ on 3/15/2019 at 5:01 PM. Helped by Kristie Black.

The Service Manager, Kristie Black , greeted me as I got out of the vehicle. She prepared the paperwork swiftly and efficiently, and I was on my way to breakfast (not provided) within 15-20 min. The Dealer called stating the car was ready within an hour. Returned to Dealer to pick up car. Paperwork was ready, Cashier was in place, and I was on my within a few minutes. Overall a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Job

By TANGURL50 on 3/15/2019 at 3:59 PM. Helped by Don’t remember their names - sorry!!! ??.

Everything was done on my check up and they did a few other things to my car that really needed to be done and picking it up was a breeze and the service guy was really helpful and professional and nice!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By BILLIVES7@att.net on 3/15/2019 at 1:15 AM. Helped by Kristie Black.

A warm welcome smile goes a long way now days and seems to be missing these days. Kristie Black acknowledged my presents even though she was busy with another customer. After writing up my ordered, explained the wait time and welcomed me to the guest room with coffee, tv, and free wifi

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience At the shop.

By jamesmdinsmore on 3/14/2019 at 10:34 PM. Helped by i worked with Kristin.

I had an appointment. I only waited a few minutes while Kristin finished with her previous client. Kristin acknowledged me and when ready she was courteous and very nice. We did the appropriate paperwork and she even found out about the service plan I had. I live closer to the Melbourne Kia but will be coming back here for all my service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Daphne S. on 3/13/2019 at 4:53 PM. Helped by Kristi, Big Mike.

Kristi provided excellent service and was very personable while remaining professional. She explained the process and services offered to include amenities to make the wait more palatable. I appreciated the courtesy ride to the mall and every person I spoke to was friendly (Matt & Big Mike). Check out was easy and Kristi walked me to my car. Thank you and look forward to my next service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Rachel123 on 3/13/2019 at 3:27 PM. Helped by Brady Watkins.

Over all it was an easy experience. Everyone worked to get me in and out of there while making sure I was getting the best deal I could. Thank you! Loving the our new vehicle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By ksthacker on 3/12/2019 at 2:27 AM. Helped by Jerry, Blake.

From the moment I walked onto the car lot, I was made to feel welcome! I never dreamed that I would drive home in a new car! They did everything possible to make sure I was happy and that I left satisfied! Best car buying experience ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Pressure

By longboard_fla on 3/12/2019 at 2:16 AM.

No one breathing down our neck. When my wife and I were ready to talk, the salesman, Daniel was extremely helpful. Great people, great car. My wife got the car she wanted at a good price! I Will definitely give them future business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding performance

By ltc05kosky01 on 3/11/2019 at 5:06 PM.

Great dealership, shopped around and Smith and their personnel were the best. Very courteous. very professional, very product knowledgeable. A pleasant experience.Sales person Jeff Dumas was outstanding. I can sum it up by saying " outstanding " !! Bill

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Oil change

By jboggs2016 on 3/11/2019 at 4:52 PM.

Over all it took almost an hour and 45 minutes for oil change. Area is tiny, hoping the new facility will be bigger. Couldn’t fit my stroller plus other people waiting

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and Fair

By JennyL on 3/11/2019 at 4:37 PM.

I had a great experience with Smith Kia. Low pressure salesperson, nice finance team. Walked in and bought a car at a fair price. Way better buying experience than other Brevard Kia dealerships. Zach was delightful to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By hlight on 3/11/2019 at 4:27 PM.

The staff is very professional, timely and very friendly. I will return for routine service. Will buy my next car here! Good job! My second visit and still doing a good job!

I would recommend this dealer.