Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.5  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast Efficient Service

By Sharon on 8/22/2019 at 5:23 PM.

They made an appointment for me within two days of me calling. Then upon arrival it was a quick check in ...and quick check out. Plus my car was clean clean clean

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT store.

By Lemon0801 on 8/19/2019 at 10:16 PM.

Outstanding service! Knowledgeable representatives, I would highly recommend Smith for sales and service, And have done so. Craig Tedeschi was extremely helpful and answered ALL my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By GOLDENFIELDS0719 on 8/12/2019 at 10:42 PM.

Everyone is extremely courteous and service is done within time quoted. Very helpful with any questions concerning your vehicle. Appreciate the car wash and vacuuming.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By NAJI.WAKIM on 8/12/2019 at 4:42 PM.

Outstanding service. Everyone I dealt with is a true professional, including the service manager Wes Reed. It is alwaysa pleasure to deal with highly skilled, professional team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

professional, efficient, comfortable

By REKELLAN on 8/12/2019 at 2:49 PM. Helped by Wes.

I called the dealership explained my situation and was asked to come in. I was immediately seen and my problem discussed and addressed quickly and in a very cordial manner while I waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flat Tire Fix

By JOHN on 8/9/2019 at 4:28 PM. Helped by Wes.

I brought my car in to have a tire that was going flat fixed. Thirty minutes later my car was ready with a repaired tire and a complete car wash.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By DNEEZ on 8/9/2019 at 9:52 AM.

Coming in late afternoon and they were able to take me and replace the headlight bulb. I thank them for helping me out at the last minute!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Courteous, friendly, professional, knowledgeable. 1st class

By TMETT on 8/6/2019 at 5:18 PM. Helped by Service mgr - Wes.

This group knows what it is doing. I feel like they want my business no matter how trivial the problem or request. I sense a comraderie among the service staff which is assuring to me who wants a job well done by a happy group.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Service Deprtment

By Summer on 8/2/2019 at 1:28 PM. Helped by Al.

I purchased my Mercedes from Smith Motors and THAT was the only part that was amazing! Brockton always answers my questions and assists with any appointments needed. Unfortunately, that is where the great service stops! This service department is awful. On 2 occasions, I have had to service my vehicle. I chose to return to Smith to maintain a great level of service, however I have been immensely dissatisfied. BOTH of my visits have been tainted with terrible communication, curt, demeaning answers from the service staff, and on both occasions I was told my car would be done by days end and I received a call that it would NOT be. I had a car made available to me, however the communication from the service department was awful! The last pick up was over 1/2 hour after the scheduled time, having me to interrupt meetings at my employer, I scheduled the time specifically at 9:00 am to avoid this interruption, and I had to go and pick up my own vehicle. Upon retrieving my car, there were many apologies. Though appreciated, it was 2 times too late. My vehicle will continue to be maintained with Smith as it is a certified one and Brockton is a reason to return. I am not looking forward to the next experience!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Feedback on service appointment

By WMORIARTY on 7/31/2019 at 4:29 PM.

Dave is always a pleasure to deal with. He is always very honest with me and straight to the point. I would recommend Dave to friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Positive experience, Craig Tedeschi was very professional.

By RANANIAN on 7/29/2019 at 5:50 PM.

I had my car detailed. Craig reviewed the whole process with me. I was promptly given a loaner car & Craig called me when my car was ready. Great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By MARYJANESEMAIL on 7/26/2019 at 3:53 PM.

Very good service! They get you right in and are friendly and they do a great job. I would recommend them to everyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Services

By PDEVEAU24@MAINE.RR.COM on 7/25/2019 at 4:43 PM.

The team treated us with great service. Not the first time I have been there but always consistent. The sales , business manager , GM and service team are top notch. Thanks Paul

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New to service,and happy

By Hankster on 7/22/2019 at 10:39 PM.

Our service consultant David Penny made this visit pleasant and kept me informed throughout the process .It was fast and efficient .David is my go to person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As expected, everything went well.

By VPC on 7/22/2019 at 4:50 PM. Helped by Wes Reed.

When you have to have a situation taken care of in the service department you can expect the issue to be resolved the first time, without exception. This is a sign of service people that care about the customer and their expectations.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Positive and very satisfying sales and service

By RALPH JORDAN on 7/19/2019 at 7:16 PM.

Both new car sales and service interactions over the past few years have allowed me to assess the overall customer-oriented culture that is firmly embedded within the value structure of the business. This dealership lives up to the very high expectations one has for the performance of the MB Brand.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

good service

By JMILLE110 on 7/17/2019 at 3:25 AM.

clear explanation of service being done, quick, efficient. Overall good service experience. I will return in the future for service and required maintenance on the vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

quick, precise, mannerly, polite

By JRINC on 7/12/2019 at 9:52 PM.

My wife took our car over for it's normal maintenance. Every time we have brought our car for service, we have been greeted with a warm family atmosphere. We appreciate the attention to detail and the patience to ensure that our needs are properly attended. I would highly recommend Smith Motors for sales or service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Planned service

By HMALEKNIA on 7/12/2019 at 7:29 PM.

I’ve used them for many years and they have been extremely consistent in providing excellent service and friendly service rep.s. and providing quality loaners to take care of their customers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing New Car

By bharti.singh on 7/12/2019 at 5:32 PM.

I was in the market for a new car. Roger and Brockton paid attention to my requirements for a new vehicle. They presented several options and thoroughly answered all my questions. The purchasing process was extremely easy and pleasant. They worked with me throughout the entire process. I highly recommend them and this dealership. I will only purchase vehicles from this dealership.

I would recommend this dealer.