Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome!

By Daisey on 5/18/2018 at 7:38 PM.

Great experience working with the guys at John L Smith, they got me a great deal when all of the other banks turned me down. The whole experience was great and pain free, trust me if you need a nice reliable car check out John L Smith Car dealership you won't' be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

a very easy going experience

By kevin b on 5/17/2018 at 2:56 AM.

I was approached right away despite showing up early and had a very great experience from that point forward. They worked through paper work and lended help along the way with things I wasnt prepared with to say the least.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% satisfied

By kingrw1 on 5/14/2018 at 4:50 PM. Helped by Steve.

Went in for a/c repair and was delighted with their honesty when they told me it was just a bad relay. I think if I went anywhere else I would have paid whole lot more. They have the convenience also of having new, clean, onsite car rentals.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Painless

By coconnell0 on 5/14/2018 at 3:13 PM.

John was able to get me a great rate on my car, even better than what my bank was offering. My car was picture perfect when I went to pick it up and they made the buying process totally stress free & extremely convenient. When my insurance wouldn't offer gap coverage on a used vehicle John was even able to provide that for me! Truly a one stop shop. Could not recommend a better place to shop, they had exactly what I needed even at half of their inventory.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

It was great I came away satisfied

By buchanan_dorothy on 5/13/2018 at 2:34 AM.

They were friendly they were great I have a car I'm satisfied the repair shop is very helpful I haven't had any problems all in all a good dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Mquerey2304 on 5/11/2018 at 7:57 PM.

I found John Smith Cars through Tru Car. Matt Grabill was our Sales person and was a pleasure to work with. Matt made the buying process easy and quick. And I was impressed with how clean the lot and office areas are kept. I couldn't be happier with my car buying experience at John Smith Cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By kpmorancie on 5/10/2018 at 11:16 AM.

I highly recommend this dealership. I don't have a good credit history and was down on my luck for quite a while with every dealership i went to denying me financing and etc. I was referred to this dealership by chester county financiang and i was literally in and out with a car within 30 min of walking into the store, we had already starting prepping all the background work over the phone before i arrived at the store but how fast these guys worked amazed me. I appreciate the whole team for all of their help and helping me to get into a new vehcicle at a time where i was running out of time and options to get a car. I would recommend this dealership and team of people here to anyone !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Nicolevans8 on 5/10/2018 at 1:14 AM.

I had a great experience working with John Barone. He was very helpful and thorough throughout the whole purchase/paperwork process. I would love to work with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By Louis Simpkins on 5/8/2018 at 12:04 PM.

Very good service, they were pleasant and helpful to work with. Very good dealership to buy from. They took care of everything. All I had to do was to drive it home. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Nickyc123 on 5/7/2018 at 6:23 PM.

So my truck broke down and I needed something with a small budget. I didn't have much but he worked with me My sister purchased a car from here and has had nothing but good things to say. And I can now say my experience with John l Smith's was great. Fast supportive service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very pleasant, knowledgeable and helpful.

By jdale7713 on 5/7/2018 at 4:38 PM.

This dealership is the best!! They will help anyway they can to get you into a vehicle. I would recommend this dealership to anyone looking for a used vehicle. They are very laid back and friendly couldn’t have asked for a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive from philly

By Will1980 on 5/3/2018 at 11:32 PM.

informative staff Gave me every thing I needed for my car and more. If I had four hands I’ll give them four thumbs up

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always a pleasure

By Buddy on 5/3/2018 at 9:49 PM.

I purchased a car almost ten years ago from John B, we haven't spoken in almost as long, when I called today he remembered me and the car I drive off the lot that day not only that he knew what car I was interested in before I told him. Great guest services and I highly recommend John L Smith Used Cars in West Chester!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Dealer

By NipperRCA on 4/26/2018 at 5:05 PM. Helped by Steve (Service).

You can't beat the team at John L Smith Used Cars. The sales representative, John Scullin, was highly professional and helpful. We also needed the Service Center for a very minor repair and they were just as professional as the Sales Team!!! You won't go wrong if you decide to try John L Smith Used Cars for your next purchase.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Scheduled mtnce

By dkrause25 on 4/25/2018 at 3:28 PM.

25+ years experience for routine maintenance. Favorable overall. Know all staff after all this time. Fair but not cut-rate fees. Currently servicing a Hyndai SUV and vintage BMW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Shelly2921 on 4/25/2018 at 12:33 AM.

I felt so happy that I was able to get a great car from a great team at JL Smith. I would recommend them to family & friends! Thank you again John & Team for all your help!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice place to buy a car

By Raymond Scannapieco on 4/21/2018 at 5:58 PM.

John , Matt,and John made buying my certified used bmw a pleasurable and low stress purchase. I got a good deal and happy with my purchase which included warranty, 4 free oil changes and lifetime inspections. I would refer them absolutely o friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great used car experience

By Andrew Sharp on 4/20/2018 at 8:26 PM.

Purchased a 2012 Mazda 3. Great service, the car is in great shape, and an overall smooth process. Would definitely use John L. Smith again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By CParker on 4/15/2018 at 3:55 PM.

I had the most amazing experience! They were very welcoming and had great attitudes. I left with the beauty that I wanted and I’m happy. Go check John out! Thank you John!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third time’s the charm

By karlystec on 4/7/2018 at 6:11 PM.

Due to accidents I have needed 3 cars in the past 4 years and could not imagine a better experience than that from John L Smith. My needs are always put first and I know these gentlemen will always help me pick the car that fits my situation the best with the most genuine, pleasant, friendly attitude.

I would recommend this dealer.