Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

arm rest

By Ralph3n on 8/15/2019 at 7:52 PM. Helped by Dave B..

I'd like to take this opportunity to thank your Service Manager, Dave B. and Assistant Service Manager, Larisa R for their excellent advice and "going-out-of-their-way" in making-sure that the problem I had with the arm-rest has been remedied. The interest these two individuals have demonstrated in ensuring my total satisfaction goes a long way in advancing the high-quality, TOYOTA EXPERIENCE! And, as always, JOB WELL-DONE! I am looking forward to the continuance of my TOYOTA EXPERIENCE at Smithtown Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smithtown Toyota, David & Ben Are Top Notch

By Mike & Leo Petrina on 8/13/2019 at 4:40 PM.

My wife and I were dreading the purchase of a new car. Our last car buying experience 9 years ago was stressful and frustrating. So we set out and visited several dealers along the strip in Smithtown, checking out several cars that interested us. What brought us back to Smithtown Toyaota was the experience we had with David Sung. He was very knowledgeable, listened to our needs/concerns and made great suggestions. We actually decided to purchase a car that wasn't even on our radar when we started the car buying process. We are so happy with our 2020 Toyota Corolla Hybrid. David and the team at Smithtown Toyota were not over bearing, didn't put any pressure on us and were completely honest. It was truly a pleasure to deal with them. We will recommend anyone to see the team at Smithtown Toyota. Thanks! Mike & Leonora Petrina

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome purchasing experience with Jillian!

By Alice W on 8/11/2019 at 7:15 PM.

We've been customers of Smithtown Toyota for over 20 years. We went in last weekend to turn in our current lease and buy a new Rav4. Our sales representative was Jillian Arthus. Jillian was outstanding. Buying a new car can be an overwhelming process. Jillian made everything easy for us, from the very beginning. She was extremely knowledgeable and was able to answer all our questions and explained all the features on all the different models. Ultimately, she helped us pick a car that had all the features we wanted and that we absolutely love! If you want great customer service and to feel taken care of, go to Smithown Toyota and ask for Jillian!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic lease experience

By Thatguyjas on 8/3/2019 at 10:56 PM.

My wife and I just drove 2 new Toyota’s home today. A 4Runner for her and a Tacoma for me. For the first time I inquired online and Tim called me right back to the moment we drove off our experience was excellent. Right off the bat they gave me no nonsense prices and pulled through with everything they said. I would and already have recommended smithtown Toyota and Tim.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Lease ending turnover

By Toyotafan on 8/1/2019 at 8:24 PM.

I had a lease coming due and Tim got me into a new lease with no hassles. The price was fair, the service exceptional and the car promptly prepped and delivered. Very comfortable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Seemless purchase

By Terri on 7/22/2019 at 7:08 PM.

Had a great experience purchasing our Toyota Tacoma with Louis Bilous. He was not pushy at all. He was very easy going and just a real nice guy. The purchase was seemless with all the paperwork and insurance matters and we were able to pick our new truck up with no hiccups. Lou by far was the best salesman we ever had upon delivery of a vehicle. He spend a lot of time with us going through all of the truck's features, paired both my and my husband's cell phones and answered all of our questions. We did not feel rushed or confused about any of the features as he spent so much time with us. I would highly recommend Lou and Smithtown Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks, David Sung!

By Cory on 7/13/2019 at 5:35 AM.

Couldn't be happier with David. First he helped me with a breakdown of what the cost of the car would be, made sure he was able to get it low enough for my finances, and then let me come pick up the car earlier than scheduled to help me out. Thanks again!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst purchase experience ever

By SN1 on 6/28/2019 at 9:25 PM. Helped by Alex the manager.

My husband and I purchased a new Prius 28 days ago. We still don’t have a registration as the dealership can’t seem to get the certificate of origin. We can’t get clean pass stickers to use the HOV lanes without a registration. We paid for the car in full. We call everyday and have even made multiple trips to the dealership to find out what is going on. We get a different story each and every time. Alex the manger is rude and disrespectful and has no desire to make this customer happy and resolve the issue. This is the most incompetent dealership I have ever purchased a car from. Save yourself a headache and find a different dealership

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By Ken Hansen on 6/22/2019 at 4:06 PM. Helped by Diego Riveras.

This is the fourth car I purchased at this dealership. This last purchase was by far the best experience. Lou Bilous spent a lot of time with us explaining the features of the car and also went out of his way to make sure that we got everything we wanted in the car. He located the perfect vehicle for us. I also have to say that your Business Manager Diego was very professional. He handled the finance and was able to answer all our questions. Lou and Diego are an excellent team. Hope to have the pleasure of buying another Toyota from this dealership. Ken Hansen

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

All’s well that ends well

By Brandon B on 6/20/2019 at 7:27 PM. Helped by Alex.

To be honest, my experience with Smithtown Toyota was a roller coaster, but in the end they came through. I had been doing research for months on the RAV4 Hybrid and when they were finally released in March I began to research where I could get one. I wanted an XLE in blue flame, and began to realize they were harder to find and when they did appear in my searches, they sold quickly. Luckily, I found one and went to a local dealer to get a lease on it. It turned out, the one I found was still in port so they didn’t have it yet, but we were able to come to a lease agreement and I was told it would take 6-8 weeks to arrive, but the salesman assured me that that was a long estimate and it would likely be sooner. At the 6 week mark, I called that other dealership and they told me the order hadn’t been fulfilled—what order, I thought I had leased a specific car that they had found already manufactured? I began to research again and about two weeks later, I found a car that matched the exact specs I wanted at Smithtown. I called the original dealership and they told me if I had to go with another dealership then they understood (apparently they didn’t want my business enough to put the work into a trade with Smithtown). I called Smithtown and was directed to the sales manager Alex. I told him what happened to me with the first dealership and he told me I could have the car at MSRP. My jaw dropped. I told him I had already agreed upon a deal with a local dealership that wasn’t MSRP—no one pays MSRP for a car. He told me that if I could find a better deal locally then I should go to those dealerships and see if they’ll swap. I said ok and went to another dealership in my area (that was a third dealership and different than the original one, of course) and they told me they have a working relationship with Smithtown and it shouldn’t be hard to trade, but the saleswoman there also said if for some reason the trade isn’t doable, she would do everything in her power to get us the car we wanted (much more than the first dealership tried to do). So we signed the paperwork. A few days later, we got a call from Alex and he offered us the car at a price less than MSRP (but still above what we had just agreed upon with the third dealership) I told him if he had offered that when we first spoke, we would have been driving our car leased from Smithtown already, but since he told me to look elsewhere, I did and agreed to a lease locally. At first he told me he wasn’t going to allow a trade with the local dealership and that I wasn’t getting that car, but after some discussion he came around and understood he had shot himself in the foot with us originally by offering MSRP and telling us to go elsewhere if we thought we could do better. Alex then set about getting a trade going with our dealer and we had our car up at our dealer within two days. Now we’re driving it and it’s everything we wanted in a car and we have Alex to thank for that!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Car Wash

By Neveragain on 6/15/2019 at 8:41 PM. Helped by Car wash attendant.

I recieved a free complimentary car wash from Kia today, I was told to drive down to Toyota dealership to have it done. Handed the attendant my ticket and walked to the exit to wait. After my car gets out from the wash , the attendant forces my door mirrors open. The mirrors are powered, he barely speaks English mumbles sorry and smiles. Thank God the mirror aren't not broken. I get into my car and notice the center console open and the stuff in my doors all messed up. This guy went through my stuff. I drove back to Kia and let them know about this. I will never go back for a wash ever again. That's what you get for a "complimentary wash" I also warned the women who was waiting for her car as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job by David Sung

By Walter Tafuri on 5/29/2019 at 9:02 PM.

I purchased a RAV4 Hybrid from David Sung he did an outstanding job in finding the vehicle I wanted with all the extras. His knowledge of the vehicle and technology in the car was second to none.He took the extra time to explain all the technology in the car and made sure anything that needed to be set up was taken care of before we left the building I will recommend David to all my family and friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Corolla S Plus

By lovelyelysee on 5/7/2019 at 4:53 PM.

Rich was very friendly and helpful with helping to review the car I wanted. Keith and Rich were very determined to get me the best rate possible and to make my first time buying experience a great one. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Maria on 5/4/2019 at 4:47 PM.

Everyone at Smithtown Toyota in Smithtown NY were very helpful especially our salesperson David Moshinsky how took his time explaining everything in my daughters new car. Dave went over and beyond. Thank you Dave for making this all happen .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience - terrific HIGHLANDER!

By happytoyotacustomer on 5/3/2019 at 1:43 PM.

Jillian Arthus was absolutely outstanding! She spent so much time with us and made sure that the pickup of our new shoreline blue Toyota Highlander went smoothly. We brought the kids and even they had fun and Jillian was great with the whole family. HIGHLY RECOMMEND!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Positive Used Car Buying Experience

By JohnHonda2016 on 5/1/2019 at 10:32 PM.

I recently followed up on an internet ad for a used car at Smithtown Toyota and had a really positive buying experience. My salesperson Rich Milano was very straightforward and respectful. His follow up on the original email inquiry was very quick and included alot of good detail, and he was immediately available for a review of the vehicle. The sale was low/no pressure and they were very respectful of my time and made every effort to make the sale go smoothly. Kudos for the entire Team, but Rich closed the deal! Their finance person Keith was also very good. I would definitely go back or recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience with David Sung

By JuliaEO123 on 5/1/2019 at 11:35 AM.

Second time purchasing a Toyota and I couldn’t have had a better experience! David Sung is very understanding and helpful along this process. He made it easy and stress free. Thank you David Sung for all your help and patience. Love my new car !

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Quick, Easy and through the mail

By karate19 on 4/30/2019 at 3:57 PM.

Tim Payton was great to work with and we settled everything with just a few e-mails. The pick up of the car was equally easy. Thanks Tim!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific Transaction

By newtaco_owner on 4/16/2019 at 4:39 PM.

Everyone was helpful and did what was best for me. My salesman, Lou Bilous, cannot be beat. He went above and beyond to ensure that I was satisfied. Please, if you are looking to get a new Toyota, do yourself a favor, and go to Smithtown Toyota and ask for Lou Bilous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By rnanpc on 4/15/2019 at 10:10 AM. Helped by Sam.

From the moment u enter the dealership u r greeted with a smile and helped immediately. Trish Shea was excellent very knowledgeable about the Rav 4 . She provided all the necessary tutorials on the operation of the vehicle. A delightful day at the dealership highly recommend. I also want to thank Dennis Danger for his assistance with the sale. Carol ann

I would recommend this dealer.