Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
4.4  
Overall Experience
3.5  
Price
4.4  
Quality of Work
3.5  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience
1   Quality of Work

Buyer Beware!!!

By Upset Consumer on 8/13/2019 at 3:16 PM.

BUYER BEWARE!!! We drove two hours to purchase a 2015 Volvo S60 from Snap. We loved the car but I was worried that instead of offering a warranty and/or a short return policy they only had a “replacement” policy. Fortunately, I had the foresight to negotiate a 7 day money-back guarantee for any major issues with the car. We immediately took the car to our local mechanic back in Charlottesville and were informed that it was a salvaged vehicle and that it would not even pass state inspection! Snap’s response to this was outrageous – they offered the following excuse that it was a clerical error and that the car needed only routine maintenance: “The person who entered the vin number for the temporary tags made a clerical error and forgot a “2”. That’s where the confusion on the salvage title come in. I have the title and it’s a clean car that simply needs rotors and a seal.” I read a number of reviews before we made our purchase from Snap and came across numerous “clerical error” complaints, but this is not a clerical error, it’s either total incompetence or fraud. Do not buy from this company unless you don’t mind buying a total lemon and wasting your time, energy and money! And if you do buy from them, be sure to negotiate a return policy otherwise you are stuck with getting a “replacement” car from Snap and that’s liable to be even more problematic than the first purchase! You should also think about a provision to require them to pick up the car if it fails inspection – how am I supposed to get the car back to this dealer when it won’t even pass inspection??? I’ll be filing a complaint with the BBB and posting warnings all over social media. Snap Auto is not to be trusted.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Don't Fall For "Good Faith"

By Gabe on 7/23/2019 at 10:40 PM. Helped by Anthony.

Over Memorial Day Weekend (2019), I searched for Suburban’s through USAA’s car buying service, and located a 2017 Chevrolet Suburban located at this dealership (Snap Car Buying) in Chantilly, Virginia. I am a Marine combat veteran and live in northern Nevada. The Suburban had a Z71 package, which I specifically sought and found. The vehicle was reasonably priced with low miles. I communicated through Anthony via phone and text. Anthony did a great job. The problem presented itself as follows: Anthony offered to drive the Suburban to a nearby Chevrolet dealership, where I paid for an inspection. I thought this was great, as flying out to the dealership and doing that inspection by myself in person was not practical. After the inspection, I spoke with the dealership employee who did the inspection. He reported no mechanical or physical flaws with the vehicle. He commented the vehicle was flawless. I specifically asked for feedback regarding the vehicle’s physical condition, which he provided. With the vehicle’s inspection done, reporting the vehicle was immaculate, I went forward with financing and shipping the vehicle. I acknowledged, and signed, that I would be receiving the vehicle “as is” at that time (which again, was flawless). The vehicle was eventually shipped from the dealership to where I live (granted, for $200 more than I approved, but the dealership did reimburse me for the difference). When I received the vehicle, it was in great shape, minus two very obvious dents in the rear passenger side door and the rear passenger side fender well. According to the transport company’s paperwork, the dents were present and annotated when he picked up the vehicle at the dealership. Anthony text me the same carbon copy form, showing the dents were there when the transport company took possession of the vehicle. The two dents, then, happened somewhere between the time the vehicle was inspected and the time the transport company took possession of the vehicle, while the vehicle was in the dealership’s possession – not the transport company’s, or mine. I notified Anthony, who requested I get repair quotes, which I did – for the large dent on the door, and not the one on the rear fender well (this one was minor enough). The quotes ranged from $620 to $1,300. I provided those quotes to Anthony, who said he would give the quotes to Sasha and contact me. This is where I met resistance. I did not hear from Sasha over the next week or so, and eventually called in and spoke with her. Sasha was defensive and protested the quotes, saying a company nearby the dealership will remove “small dents for $25 and large ones for $50.” Sasha also said she did not know who was responsible for the dents. I explained to her the dealership was responsible, as the vehicle had no defects reported during its inspection, and the vehicle had known defects by the transport company at the time of shipping. Sasha said she would provide $200 in “good faith” (in her words) for the repairs. She asked, and I told her, I would not be satisfied with anything less than full payment for the repairs, as I had no liability in the issue. I asked Sasha if she would contact one of the repair shops I had gotten a quote from to possibly negotiate with them. Sasha said she would, and agreed to call me back. Sasha has not since contacted me and it has been two weeks. I feel it is obvious, based off her initial feedback, that she will not make the necessary follow-up and make it right. In “good faith,” the dealership should accept responsibility and make a reimbursement for the full cost of repairs. Since the dents, at the latest, would have been made known to the dealership when the dents were noted by the transport company, then I should have been notified and the truck’s dents repaired there for “$50.” If the dealership did not review that paperwork, then they should have. Word to the wise – you will meet resistance if you have a similar situation. It is unfortunate. People sing a different tune after money has changed hands.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By lgladney on 4/11/2019 at 6:58 PM.

The service is awesome I would tell everyone to please visit Snap Car Buying. Megan & Anthony are the best , so if ever need a car please go too snap car buying Lee J. Gladney

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

They seemed great until they sold the car out from under me.

By RichNC on 10/18/2018 at 10:10 PM. Helped by Megan.

They seemed great until they sold the car out from under me. I am so disappointed! We spent months trying to find this exact car, because the same model saved my 15 year old daughters life. We wanted her driving this when she got her license. I sent my brother-in-law from a few towns over to check it out, I called back told them I wanted it. I got them my license and credit card information, and when I called back a couple hours later to confirm that everything had gone through, they told me that they had sold it to somebody else already.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Easy & seamless experience; Missed out on 'final touches'

By Noioioki44 on 10/8/2018 at 12:07 PM. Helped by Mansoor Rahmani.

Employees were great - kind, responsive, and fun to interact with. The process was extremely easy: Went online and found my car, requested information, received a call from Snap, set up an appointment, put down a deposit so I knew it was mine, went in to see it/test drive, and drove home. The only negative I would highlight is that after driving home and over the next couple of days, I noticed a couple of 'finishing touches' that were skipped that would have been nice - the car had no windshield wiper fluid, there were napkins left in the glove compartment, and the windshield wipers were old, rusty, bare, and needed to be replaced. Other than those small details the car was brilliantly clean, well maintained, and as pictured/described. Will go back and would suggest.

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Registration process a nightmare

By Sorinpaulsandor on 10/6/2018 at 4:29 PM. Helped by Mansoor and Anthony.

I was very pleased with my initial buying experience but things turned sour very quick. No complaints about the quality of my vehicle, very pleasant interaction with the finance manager Mr. Mansoor and sales staff but absolutely disappointed by my experience with the sales manager (?) Megan Torres. While paying 500$ paper processing fee she's informing me that I have to deal with dmw myself. after she will provide me with a title number, because she decided that buyers from Maryland are very unreliable and she choses not to be involved in the registration process... Obviously didn't have any problems charging the fee for it... Now, 29 days after the purchase I still didn't get a title number from this lady and my temporary tags are about to expire. Of course she's ignoring my emails and calls all this time.. The only real help I get from the finance director at this point! Thank you Mansoor Not sure when this would end for me but I just wanted to share my experience with snapcar buying. Deeply disappointed by a self sufficient, unprofessional Megan Torres ! A disgrace for a buisnesd, otherwise very well structured

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service!

By amandat1015 on 10/2/2018 at 12:02 AM. Helped by Megan, Anthony.

Can't rave about this place enough! My vehicle was totaled, so we needed another in a pinch. Found a beautiful SUV on their website, called to schedule a test drive for the following Monday. We were greeted by Anthony when we arrived, who was incredibly nice, professional, and informative! We were able to look over the vehicle and test drive it with no pressure at all! It was fantastic! A sensor was malfunctioning in the vehicle, and they had it fixed within 20 minutes and ready to roll! Megan was PHENOMENAL! She took care of our financing, and made everything from warranty purchase to finalizing paperwork easy breezy! We will definitely be using Snap for all of our future vehicle purchase needs! Well worth the two hour drive in each direction for the service, care, and peace of mind we received today - and our beautiful new SUV will serve our growing family well for years to come!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Snap is a Snap

By Tonybess on 6/13/2018 at 2:46 AM. Helped by Megan Torres.

I was looking for a specific Lincoln and Snap Car Buying had exactly the car! I test drove it and when I returned, I purchased the vehicle without any problems. They even financed it for me. I will go back to purchase a car for my wife. Kudos to Anthony and Megan!!!!! Thanks, Anthony Bess

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not buy from them

By Snoopy92 on 6/1/2018 at 8:21 PM. Helped by Monsoor.

DO NOT BUY CARS FROM THEM!!! I was sold a car with a cracked windshield, cracked rim, bad tires, broken oil sensor, and to top it off MILEAGE WAS TAMPERED WITH. Never again would I purchase from them. I was lied to by management that the windshield was fixed. I was sold sub-par extended warranty coverage, when there were better options that was never brought to my attention as an option. A waste or money and a waste of TIME!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service!!

By Poli1937 on 4/22/2018 at 4:48 AM. Helped by Anthony. John..

I walked in wasn't greeted. Then I walked back to look at a car. Anthony wasn't very helpful or even interested Worse service.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

It's a Snap

By Nadine collins on 4/20/2018 at 7:01 PM. Helped by Anthony.

I bought a used car from Snap with the friendly and professional help of Anthony. The process was fast and easy. Of course as with any used car purchase the recommendation is to have a mechanic take a look. After my purchase I called Anthony with a concern. My concern was addressed promptly and professionally! Go see them and their inventory!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING STAFF!!! HARD TO FIND! TRULY FOR THE CUSTOMERS!

By Nelly1024 on 2/18/2018 at 4:30 PM. Helped by Everyone at SNAP!.

We were looking for a pre-owned car with low miles with a budget! isn't everyone?! Upon my search I ran across Snap Car Buying on multiple sites. Clicked on their site, sent in a request and few minutes later my phone rings! From the phone call to the time of taking delivery of my new car everyone was amazing even the finance team made sure I got the best rate and warranty! Will always be back and will definitely spread the word! Keep up the good work SNAP!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT DEALER!! BEST IN AREA!!!

By cj on 2/11/2018 at 1:23 AM. Helped by Anthony Caudillo.

Best car buying experience ever! No haggle, GREAT price, great selection of cars, and just all around GOOD people working at Snap Car Buying. Anthony was my salesman and he was GREAT!! Nice and honest guy that answered all my questions about the vehicle we purchased. I wish I had purchased my two other Mercedes Benz from here, but going forward I will now ONLY get my Benz for Snap Car Buying. Trust me you won't leave this dealer wondering if you got a good deal or not because their prices on cars are the BEST around!!! Thank you (Snap Car Buying)! My wife loves her 2015 C-Class!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience...

By Brett on 1/13/2018 at 6:33 PM.

My experience was great . Professional staff who took their time to make sure I got the car I wanted .. Car was clean, serviced, and ready to go...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Process was a breeze.

By Williamsm834 on 12/29/2017 at 2:06 PM. Helped by Mansoor.

Was looking for a family vehicle and stumbled accross a 2015 Lincoln MKC at Snap. I should add that they had the best deal within miles. So I contacted them and was given all the information I needed. They were very knowledgeable. I knew going to the dealership to for a test drive was going to be nearly impossible with my schedule, but Snap accomodated my schedule. What surpised me the most was that they were able to beat my credit union’s rate. I see why this dealership is called Snap Car Buying - the whole process was a snap.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience Ever buying a car

By Grateful Car Buyer on 12/7/2017 at 6:35 PM. Helped by Anthony , Mansor , and the Lovely Meagan.

From beginning till the very end , everyone was pleasing . Anthony and Meagan introduced me to the car . I filled out application on line Meagan sent me , gave Anthony the info for my trade . Mansoor handled the rest , first time I have ever walked away from a car dealership feeling as though I got a deal , they gave me everything I asked and more. Then to top it off Meagan made sure I had Hard Tags , for my Birthday . Highly recommend them !!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall Great Experience

By Morgan28 on 11/2/2017 at 1:08 AM.

They have a large selection of cars to choose from. The prices are the best around and pretty much sale themselves. I felt that I could look around the selection with no pressure to buy. I chose to buy a Lexus from this dealership the first I visited. The buying process could not have gone any smoother. I highly recommend buying from them. I will definetly be a repeat customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to work and they stand by their 7 day by back

By Statcorp on 10/20/2017 at 12:53 PM. Helped by Monseur and the rest of the team.

I traveled from Bristol, TN to Chantilly, VA to pick up a 2005 Dodge Magnum. Got there and the car was ready for my driving it and review of vehicle. Exactly what I was looking for. I was ready to take home when I noticed the Tach was not working, told them, they fixed it and shipped the vehicle to me at their expense. I would definitely work with them again. Great team. A+++++++++

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trust these people!

By greenleaf12 on 6/29/2017 at 10:49 PM. Helped by everyone was nice!.

Bought and paid for my car from L.A., and it was easy and smooth. Nice people, and honest about my car. Trust 'em and drive home happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No-pressure experience

By poncholefty on 6/29/2017 at 9:34 PM. Helped by John, Manon (?).

Snap is the place to go if you're looking for a used car. They offer excellent prices; great value; a friendly, helpful staff; no-pressure sales- it was a great experience!

I would recommend this dealer.