Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4  
Friendliness
4.1  
Overall Experience
4.2  
Price
4.1  
Quality of Work
3.9  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Please don’t go here

By Pjt5959 on 7/14/2019 at 1:32 AM. Helped by Service manager and owner.

f there was a way to rate sound ford zero stars I would. They had our car for a month, misdiagnosed our problem, and only begrudgingly fixed our car. When they first told us it was done my wife returned a rental supplied free to us by the dealer who sold us the car (Renton Kia). They were right across the street from sf. Problem was sf had not fixed the car (they never even test drove it). Sf agreed to provide a loaner because Kia was closed. We live 1:15 from Renton so we had no choice. One month later, when they finally fixed the problem we returned the car they charged us $165 for a cleaning fee for the loaner car. We returned the car clean, they said things like "it was full of dog hair" (we don't own a dog). We complained to the BBB but sf denied everything. This was last December and I've waited 7 months before posting this. Sf has made no attempt to correct anything that happened. It's easy to see why their rated 2 stars (I'm surprised it's not lower). We obviously won't be using them again and our experience with them has convinced us not to buy a ford again. Please don't use sf for anything.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally a shoot straight dealership

By ExpeditionXLT2019max! on 4/15/2019 at 11:28 PM. Helped by Lucas, kapil “bill” rajpal, Joe seppen.

5 stars hands down for each step in buying a suv. Website very helpful in that it showed the window sticker. We called to verify questions regarding a specific suv. Lucas showed us the suv and gave us all the time needed to drive and look, touch, play etc. once decided on the suv kapil “Bill” rajpal sales manager was awesome! No bs, no stalling, he shoot straight and was not trying to up sell us. We quickly came to agreement then saw joe seppen in finance. He was very similar to Bill, he shoot straight and was very helpful and beat our bank’s pre approval. I came back the next day to retrieve items from my trade in and again Bill was there to help and solve any issues. Give sound ford a chance at earning your business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly one of the best

By Francesca123 on 4/11/2019 at 8:38 PM. Helped by Bertha and Jerry.

I came to sell my car thru Kelly Blue Book and they delivered spot on. No bull whatsoever, they made it clear , simple, and easy. Bertha and Jerry were great and actually made the visit fun. Something that one usually can never say about a car dealership. I highly recommend this place They are a fine example for others. Thank you Jerry and Bertha appreciated the way you do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Used Car Experience!

By Greg on 4/7/2019 at 11:58 PM. Helped by Jasneet, Jason, Bill, Nabu.

We have nothing but great things to say about our experience at the Ford Renton dealership. Jasneet initially greeted us with a very friendly face and took us on a test drive with our Ford Escape. Jason was the salesperson that worked with us throughout the process – he was very professional and also honest with all of our questions (also while we were waiting had a nice conversation with Bill as well). Again, they all genuinely seemed like nice people. When finishing up with the purchase (and working with Nabu) it continued to be a pleasant experience. He was also accommodating and down to earth just like all the other staff. Prior to going to Sound Ford, we visited a handful of other dealerships. Our experiences ranged from sales staff not willing to negotiate with pricing (stating that the cars were already aggressively priced – although they kept having to lower them each week) to another dealership who actually asked us to put gas into the SUV we were test driving and jumped out of the vehicle to help another client who they recognized as a previous customer. These were pretty miserable moments in us working with the used car dealership crowd. What we ended up with at Sound Ford was a sales staff willing to work with us, spend the time to attract us as a client, and ultimately sell us a vehicle we are very pleased to drive. Thank you Sound Ford for all your efforts and hard work.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Thank you Jay.Nabu.Kwok

By Suzanne on 9/25/2018 at 12:47 AM. Helped by Jay Nabu Kwok.

Got the F-350 that I needed in a short amount of time. A lot of helpful employees at this dealership. I like their sales model.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sound Ford Review

By Shelb101 on 9/25/2018 at 11:57 PM. Helped by Joe-Finance.

Sound Ford has been absolutely terrible to work with! My husband and I originally purchased our 2016 Ford Explorer there a year ago and at the initial time of purchase the sales person was very friendly. We purchased our vehicle on a weekend, but because they were going to replace the floor mats, repair a cabin dome light and do the pre-owned certification we were not able to pick it up until a Monday. On the Monday we came to pick up the vehicle they handed us the keys and said we were good to go. Upon getting into the vehicle we realized that the floor mats were not replaced, the cabin dome light was not repaired, and they did not provide us any paperwork for the pre-owned certification. At the time they apologized and advised that they would need to keep the vehicle for another day or two to address these concerns. At the time we wondered what the heck they did over the weekend, as they had told us we had to leave the vehicle there for them to address the issues. None the less we were able to look past it and move on with our new vehicle. However just over a year later we have now been experiencing issues with the power steering. I took the vehicle into a local Ford Dealership (as Sound Ford is not the closest one to me) and the problem was diagnosed. Because we were not sure what the Certified Pre-Owned Status entailed we asked the Ford Dealership that we brought the vehicle into. They said that we would need to contact Sound Ford, as they did not show it as having a Pre-owned Certification. Upon calling Sound Ford we were transferred between 6 different individuals, 2 of which adamantly argued with us that the vehicle was not Certified Pre-owned. After a great deal of argument we finally ended up with a finance manager named Joe. He did some research and advised that the dealership forgot to file the certification with the manufacturer and that they would need to try and correct it somehow on their end. The dealership ended up offering us a loaner car, but said we would need to come and get it. Because we were already down a vehicle this was a challenge. After much argument with them, over the fact that the other Ford dealership could have started repairs right away had this shown correctly in the system they hesitantly delivered us a loaner vehicle. On the fourth day after initial contact with Joe I finally heard back. He left a voicemail advising that everything was corrected and that we were good to go ahead and get the vehicle repaired. Upon contacting my local Ford Dealership they said that it would not be covered, due to the fact that it was at 48,950 miles instead of the 48,000 limit. They suggested we call Sound Ford for confirmation. My husband ended up calling Joe on his office and cell phone with no returned call. We then called the dealership and spoke with a receptionist who said that she would have someone call us back by 4:30pm. 4:30 ended up passing so we called back and spoke with another receptionist who assured us that someone would call us before they go home for the day at 9pm. We sat by the phone, and not a single call. Long story short, am I upset that my vehicle is not covered under the pre-owned certification-of course! However, I understand it is what it is. What I am truly disappointed in is the amount calls I have had to place, and arguing I have had to do just to get a simple answer. Had Sound Ford actually filed the paperwork in the first place none of this would have transpired the way it did. Now I am left having to drive 2-3 hours on a Wednesday night with a 1-year old to return a loaner car and going another week without my personal vehicle all because of their error.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

great day bought a new F150 LXT

By dealingwithcar123 on 8/8/2018 at 3:52 AM. Helped by Bill and Inette.

We met Bill. He showed us some trucks, we made a good choice. Bought a new truck! He was very nice and Inette took us for a test drive. We are happy with our purchase. We have been to several dealerships and looked at many trucks. We were thinking of buying a used truck.. Bill showed us a 2018 new F150 and we bought it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Recent purchase - 2018 Ford Escape Titanium

By CristieC on 7/10/2018 at 6:58 PM. Helped by Inette Wolff, Kwok Yau and Nabu Thomas - All GREAT!!!.

My husband and I bought our Explorer from Sound Ford in 2013. I needed an upgrade and we decided to go back to Sound after much research. The team was really great to work with. Inette Wolff, Product Specialist and Kwok, one of the Sales Managers were REALLY helpful! They made the process of buying a new car so easy. Inette took much time explaining all of the features. She also gave me good advice on comparing the SEL vs. Titanium. Financing was also a breeze!! Thanks for the wonderful experience. I will definitely recommend Sound to anyone looking for a Ford. LOVE my new wheels!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience looking for a Mustang GT

By SteveC on 6/13/2018 at 1:18 PM. Helped by Brian Camp, Alex, Kesh, Mikkeli, Natasha.

6/13/2018 I stopped in about a week ago just window shopping. I wanted to take a good look at the late model Mustangs and see if I liked how they drive and what option packages were available. I was met by Alex, a "product specialist", and Kesh, who I believe is a sales manager. As a product specialist, I discovered that they aren't the typical commissioned sales people. Not only are they non-commissioned (so there's no sales pressure), they are also trained in many aspects of car sales, including washing and prep. Alex was very helpful and showed me the variety of cars they had and demonstrated the latest technologies that Ford incorporated into the cars and accompanied me on a nice test drive of the Mustang GT. But....I had to tell them that my wife was out of town for a few more days and I couldn't go any farther (yes, it was true). Before my wife's return, their sales manager, Brian Camp, personally called me at home to thank me for coming in and offered any help that I might want. The great thing here is, that after talking with Brian, I discovered that he's a tremendous asset for the dealership having owned a multitude of Mustangs in his life and knows all about them. Good to know! A few days go by and my wife met me there after work, again, mostly window shopping for her this time. Product specialists Mikkeli and Natasha helped me this time and were wonderful to work with. Both were very informative and friendly. In the end, I found the car that I was looking for, with most of the options that I wanted, in their inventory for the right price! Financing was a breeze with their financial guy, Nabu, who has access to most if not all of the available credit issuing agencies around here. After sale support has been great also. They didn't just forget about me now that the sale is done. This has been a totally positive experience for me and I recommend to anyone to give the folks at Sound Ford a chance to earn your business. And, no, I'm not receiving a single penny for writing up this positive review.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Shopping Experience Ever- They Won’t Leave Me Alone!

By gronenthalr on 5/12/2018 at 6:48 PM. Helped by N/A.

I was looking for a very specific type of car, and I found one listed on CARFAX- a 2011 Honda Fit. I called ahead and asked about the car, and they told me they still had it and to come down and test drive it. I drove 45 minutes to get there in traffic, not a long way, but still a chunk of time, and when I got there they told me they sold the car and no longer had it. I was upset and ready to leave, but they saw me going and latched on like piranhas to try and get a sale. They asked me about my price range and assured me they could find me the car I was looking for, but I knew they didn’t have anything in my price range and make that I wanted (I was looking for the Asian makers- Honda, Toyota, Hyundai, Nissan, etc). I should have just said no thank you and left, but they insisted that they had something for me. They ended up showing me a Toyota Corolla that was $2K over my price point and honestly wasn’t in that great condition (there were problems with the braking and scratches on the outside). When I returned from the test drive, they talked to me about financing, and gave me a long lecture about how I couldn’t afford the monthly payments for the car (no kidding- you showed me one over my price point!). Later that week, I saw a newer Corolla in much better condition, with 40K less miles, for the same price, so they’re up selling at least this car, if not other ones. And on top of it all, THEY WON’T STOP CALLING ME. They call me on a daily basis, and if I let it go to voicemail they’ll call back without leaving a voicemail. I’ve asked them to stop calling me several times, and they still do. Yesterday I asked to speak to the manager and told them to stop calling, and they called again. Worst dealership experience ever. Never again!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sound Ford is awesome!

By Fordguy on 5/1/2018 at 11:56 PM. Helped by James and Mackinzie.

James and Mackinzie we're great to work with. If you're looking for your next vehicle. Go to Sound Ford and see James and Mackinzie!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James is the reason we bought with Sound Ford.

By Brad P on 4/30/2018 at 2:21 AM. Helped by James, Bill, Nabu.

James is the reason we bought with Sound Ford. Hands down he provided one of the best customer service experiences I’ve had. The sales staff were exceptional as well and made our first car buying experience a breeze. Thanks fellas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free!

By CambieF on 4/1/2018 at 3:32 AM. Helped by Shelby, Bill.

Shelby was an amazing product specialist to work with! She was patient with my son and I since we were only a few days into car shopping.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 F150 purchase

By Wolffman on 2/21/2018 at 6:21 AM. Helped by Inette, Kwok, Nabu, James.

2018 F-150. I was looking for a hard to find F150 for a while with no luck. Inette and Kwok were able to locate what I was looking for at another dealer and made arrangements to bring it to Sound Ford so I could purchase it. Kwok was extremely fair with my trade in and Inette was patient showing me the truck and taking for a good test drive. Nabu took the time to explain the financing and warranties and found me the lowest interest rate. If you are looking for a car or truck, you really need to stop in here and let them find what you need.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor sales experience

By Prodgers32@1 on 1/26/2018 at 6:21 AM. Helped by Can't remember.

Called thiIs place today salesman was hard to understand and no call back or e mail With info on a truck I need cause my lease is expiring Long time Ford customer .will go elsewhere

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

knowledgeable, amazing truck specialist!

By abby on 12/31/2017 at 4:42 AM. Helped by inette wolff.

i was so confused when i walked into sound ford but not after working with inette wolff! she was amazing! she was patient with me, spent hours explaining everything and kindly guided me to make the right choice within the f-150s. she knows everything about trucks and along with the no-pressure staff, makes car shopping a real pleasure. so impressed and happy after being there!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By dream_big2035 on 12/16/2017 at 7:08 PM. Helped by Deanna.

As soon as I walked into the dealership I was greeted by a lovely employee, she introduced me to a manager and we went out to look at my dream car, I did not end up buying it that day but I know that when I'm ready, this is where I want to buy my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By HunterJ21 on 12/15/2017 at 3:00 AM. Helped by Shelby, Diana, Bill.

I purchased a 2016 Ford Fusion and product specialist Diana was a great help. Came back to pick up my plates and Shelby put them on for me. Both girls were very friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Megs123 on 12/15/2017 at 2:41 AM. Helped by Product specialist Diana and Shelby.

Shelby was a great help when I came to pick up my plates for the 2017 focus I purchased with my product specialist Diana who was also a great help.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great experience purchasing a new vehicle

By dixiedog on 11/28/2017 at 11:21 PM. Helped by Michelle Maxey, Bill Rajpal.

Michelle Maxey and Bill Rajoal were a pleasure to work with in buying a Ford Edge that we wanted. They were professional and courteous showing us the vehicles, test driving..etc.n

I would recommend this dealer.