Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3  
Friendliness
3.8  
Overall Experience
3  
Price
4  
Quality of Work
3  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Good sales experience. Horrible service experience.

By Alanna M. on 8/2/2019 at 7:02 PM. Helped by Guillermo Longo.

I will start off this review with the only positive I have. In regard to the sales team here at SouthBay, I would say they have some very friendly and helpful customer service. Guillermo Longo (sales consultant) was a pleasure to deal with and gave me great insight on the vehicle's we test drove. He is the reason this review gets 1 star. As for the service department, I am utterly disgusted. I will start off with how stand offish Mike Pendleton (service manager) is. From someone who has owned a Ford Fusion for the last 4 years, I have never had any serious issues with my vehicle outside routine maintenance. I drove my sedan cross country (from NY to Cali) the beginning of this year. My vehicle came in for a recommended transmission service about 3 months ago and this week my vehicle is no longer functioning. Mike from the jump told me it was wrong to assume the dealership had any play in this. He failed to realize I too work at a dealership and I know how the game goes. While at my recent service I was not informed of any trans leaks, etc. After having the vehicle towed in by AAA who informed me that they believed my transmission oil was what was leaking, the service dept is now informing me of the leak between my transmission and transfer case. One of the main causes of this would be the output shaft seal. I was told my vehicle was test driven and safe after. I later found out that the transmission oil used in my vehicle was also an aftermarket product !! I go to the dealership for OEM parts and original everything. I was not informed of this until recently. I have now opened a case with corporate and a wait a call back from the General Manager Dan Mueller in regard to my case. I wish I would've done more research before coming to this dealership. Because I have heard nothing but horrible reviews about their service. Be careful of the shady business that is done here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Anthos75 on 6/11/2019 at 11:38 PM. Helped by Howard Malinsky, Mohmed Mulla & Adolfo Toledo.

I don’t understand these poor reviews I had an absolute wonderful experience at this dealership. I went into to the dealership on 6/10/2019 to lease a new Ford Flex and it's been a wonderful experience. First of all I was greeted my a extremely friendly and knowledgeable young salesman Mohmed Mulla it was like striking gold with this guy laid back and such a genuinely nice guy. The vehicle I wanted was not at this dealership so the Sales Manager Adolfo Toledo went out of his way to locate the exact vehicle at a better price then was originally agreed upon to be delivered on 6/11/2019. The following day I received a call that the sales rep from trading dealership wasn't available to complete deal which raised red flags for me you here about people having such bad experiences so I came back to the dealership to get a refund on my deposit. Once there I was greeted by Mohmed and the Floor Manager Howard Malinsky who apologized for the failure to trade for the vehicle and that's when they really went above and beyond to remedy the situation and make a customer happy. I ended up leaving the dealership with a Ford Explorer that I shouldn't of been able to afford but they really went that extra mile. I've never recommended or had a wonderful experience buying a car but the employees of South Bay Ford are great if your looking for a Ford give them a try.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic Customer Service

By sara matin on 5/25/2019 at 8:05 PM. Helped by Dale (Sales), Mark Jaime (Finance).

I traded in my lease for a new lease working with Dale, who I worked with three years ago. He took care of everything for me, including little details like syncing my phone. I worked with Mark Jaime who helped with everything related to financing and even remembered me from three years ago. I got a great deal (even my husband was impressed). Mark asked questions about things like how long my drive to work is, ensuring I won't go over miles. I remember he did that for me last time and with a new job in LA, it was appreciated, again! I recommend Dale and Mark to anyone looking for great customer service and a fair deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

A Waste of Time

By Ruserious on 11/18/2017 at 8:15 PM. Helped by Simon Larbi.

My wife and I tried to buy a truck and a guy named Simon showed me several cars in about 5 minutes. Then he said, "I need to take care of another customer," and never came back! We waited about 20 minutes and left. This place is real special!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

South Bay Ford Review

By 'Mustangs Today' on 7/17/2017 at 10:57 PM. Helped by Mr. Patrick Purcell.

“Five Stars” says it all! From the first time I visited South Bay Ford to the day I drove off in a new 2017 Mustang, my experiences at this dealership have been fantastic. Looking at the inventory online and then visiting the dealership to actually see the cars, allowed me to compare the different trim levels and to meet the very nice and knowledgeable staff who work there. Mr. Patrick Purcell, a Fleet Manager, was the one who assisted and guided me with the search for my Mustang. He is simply the best when it comes to making sure that the customer finds the right car with the proper equipment. Naturally, South Bay's inventory and sales prices fit nicely into my car search, so I was able to choose a car directly from the lot. After a test drive, it was 'Game Over' - I was Sold! The car was everything my old Mustang was, but only newer & better. The 2017 is not my first Mustang and, for sure, it will not be my last... I can say this because, I got a great lease on a great car (and you should too!). The people at a dealership really do make a difference, and I trust that you will find South Bay Ford to be one satisfying experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Really bad costumer service

By Errkkko.co on 6/15/2017 at 8:38 PM. Helped by I didn't get the name it was an older lady for the service and the salesman was an African American man.

Don't waste your time they're not there to help they just want your money I could write stories of all my three visits but not trynna waste your time reading just do yourself a favor and don't go.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of time, no deal.

By InTheMarket on 3/7/2017 at 2:57 AM. Helped by sales staff.

The salesmen here play nothing but games, lie about APRs you qualify for and offer nothing for your trade in. The used vehicles have problems and are outrageous in regards to pricing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

south bay ford the best dealer

By dowal87 on 10/9/2016 at 9:27 PM. Helped by Max Miranda.

Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hi prinessa lewis

By Lady p on 9/16/2016 at 3:24 PM. Helped by Freddy.

South bay ford dealer in Hawthorne are best in town I got 2017 fusion from there .Freddyk help me he is the best .I didn't just get a brand new car but I'm part of the ford family now cause that way they treat u there .If you're part of ford family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Learning how to use the sync3 system.

By Jeansedge on 9/13/2016 at 11:53 PM. Helped by Freddy Karolos.

After purchasing an edge titanium we were somewhat overcome by the highly technical nature of the snyc3 system. We called south bay ford asking for help. We made an appointment to have the system described to us in as simple a way as possible. My wife and l are technically deficient to say the least. We were greeted by a very welcoming personable Internet manager named Freddy Karolos. He took us through each of the devices to be used in a clear and as complete a manner that would allow us to operate the basic system(at least to our limited capabilities). He offered to assist us at any time in the future if we needed any additional help. Needless to say we were extremely pleased with his clear and expert instruction. Freddy is a great asset to South Bay ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service and pleasent

By Gabe Mill on 8/27/2016 at 2:37 PM.

I got my car here in feb , it was such breeze . Pete made it extreme easy to find my next car. Great service with no gimmicks.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership ever

By SouthbayFordVictim on 8/25/2016 at 7:42 AM. Helped by David Hayes, Johnny Jaime.

Ordered a transit 250 cargo van in November 2015 and was told it would take around 6 weeks for delivery. 4 months later, in March 2016 the vehicle arrived. They then took the van to have the included $1000 of up fits to a place in Downey that is not associated with ford in any way. These "experts" drilled 137 holes in the side paneling to install 4 poorly cut and moldy plywood pieces and furthermore, improperly installed safety partitions. The installation instructions from ford say specifically not to do exactly what they did to install it, leaving metal shards that were dangerously close to the seat belt mechanisms and they drilled extra holes with self tapping screws because they couldn't align it properly despite multiple attempts. This botched job is not only dangerous and against fords specific instructions but they somehow value a 280 dollar partition and 2 panels of rotting plywood which The admittedly got at Home Depot and reluctantly said "yeah you have to go through the pile to get good ones" so they charged $700 dollars for a bad installation which they couldn't do properly even on a second attempt during which they drilled into the sub frame of the vehicle. One guy had his head under the van as the other ran a power drill down towards his face. And after all that the sliding door was obstructed from closing properly and was bent in addition to the extra holes in the floor, metal shavings in and around the seat belts and the 137 holes drilled into the vehicle with total disregard for ford specified "no drill zones." On top of all of that, The vehicle, which is black, also came from the factory with splotches of white paint on the rear end in two places and the sales rep Johnny Jaime chose to ignore that fact even when it was specifically pointed out on the delivery date that was also 4 months behind schedule. In the subsequent months I've been to two different ford dealerships a total of 5 times and made an additional visit to the non ford approved up fitters that have no sign outside their building and have more trash in their parking lot than cars, to which Johnny Jaime sent my brand new 37k$ vehicle to to have it drilled into by unbelievablely incompetent "professionals" with my 1k$ which I was never offered to use at a place of my choosing as the deal stipulated originally. In the 5 months I've had the van, I've driven it less than 3000 miles because of its unreliable driving and improperly installed safety features. Effectively, the vehicle has been stricken with problems and Ive not been able to use it effectively for my work and have lost considerable personal income as a result. I ordered it 10 months ago and am still dealing with it today and there's no end in sight. The service "specialists", especially DAVID HAYES and JOHNNY JAIME, are unhelpful, argumentative, and refuse to take any responsibility or even make the slightest attempt to be friendly or understanding. David Hayes wouldn't let me finish a sentence before cutting me off with some retort that absolved himself of responsibility or marginalized the issues. He didn't want to hear my complaint and basically refused to help in any way along with his gang of service thugs. He then lied about attempting to call us while the vehicle was on order which is absolutely absurd because they barely returned any of our phone calls during the 4 months the vehicle was on order. The only person there that was helpful in any way was Steve Lopez who listened and attempted to solve the problem The best he could. David Hayes and the entire South Bay ford racket should be avoided at all cost. David Hayes and Johnny Jaime shouldn't be in customer service, they aren't knowledgeable or specialists of any kind and they will lie and swindle and challenge your every word to absolve themselves of any sort of responsibility for their incompetence and errors. They don't care about anything but boasting about their illustrious dealership and sales records and they certainly don't want to hear about it if you have any sort of problem with a vehicle you buy from them. Worst experience I've ever had purchasing something from somewhere. You'll get better customer service from a stranger on craigslist than these scamming con artists.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome service!

By Galanj17 on 6/10/2016 at 1:33 AM. Helped by Max Miranda.

We recently bought a 2016 Ford explore with Max and had such a wonderful expierence. He was extremely patient, informative, and professional. After shopping around at other dealers max really worked with us and found what we needed for our lifestyle. After accepting on a deal and all the paper work (which was 11:30pm) max stuck around to make sure we had any questions for him, and made sure we felt confident with the vehicle. Really a great expierence

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

DO NOT GET SCREWED BY THESE PEOPLE!!!

By Cmerr020 on 4/14/2016 at 11:02 PM. Helped by Max Miranda.

Scamming liars! DO NOT GO HERE! I recently purchased a Ford vehicle from this location and was "helped" by Max. When my boyfriend and I were looking at the vehicle with Max we questioned why there wasn't a spare tire. He reassured us that I wouldn't need one because the car has run-flat tires so I would never be stranded on the side of the road or in danger of a blow-out. This was a HUGE selling point for me and one of the main reasons I chose this car over a Subaru we were also looking at. We then moved out of state after purchasing this car and a few months later I got a flat tire. I was about to keep driving on it to a safe area as I was promised I could do. Thankfully, my boyfriend was with me and wanted to get out to check the damage first. Guess what? NO RUN-FLAT TIRES! Not only are they not what I was told I was purchasing, but they are extremely cheap tires. After calling South Bay Ford every day for almost three weeks I finally got a call from Max. He denied getting any of our voicemails, and that he had not heard anything from the numerous messages we left with the receptionist to speak to a Manager and Max. He denied ever telling us that the car had run-flats and when I said that we BOTH remembered him specifically telling us he basically called me a liar. He then told me Ford doesn't even make those tires which means he LIED TO MY FACE TO SELL A CAR. I said that I just wanted the problem fixed and that I wasn't trying to get him in trouble with his manager and he rudely laughed and said, "I don't care, you can TRY to get me in trouble." The next day the sales manager called my boyfriend's cell and said that it was our word against his and that there was nothing he could do. He offered to give us a discount on an oil change if we ever moved back to CA. Like a DISCOUNT on an oil change would fix the HUNDREDS of dollars I paid for CHEAP tires. Please save yourself the heartache and frustration. Whether Max lied to us on purpose or by accident, their rude behavior and refusal to correct their mistake is unacceptable. I have contacted the BBB and am in the process of filing a complaint in the hopes of helping others from getting scammed as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, great salesperson, great deal!

By Satisfied Customer on 4/4/2016 at 4:09 PM. Helped by Marisela Vazquez.

We just purchased a 2016 F150 from South Bay Ford. Our salesperson, Marisela Vazquez, was exceptional. She went out of her way to find us the exact truck we wanted. She was professional, friendly, and helpful throughout the process. She always responded quickly to my emails and questions. We have not had such positive experiences with other dealers or salespeople, so we were grateful to have Marisela take such good care of us.

I would recommend this dealer.

Overall Rating

1.7  

1   Friendliness
2   Overall Experience
2   Price

Not a fan of high pressure tactics

By Infiniti26 on 11/5/2015 at 9:23 PM. Helped by Unknown (he didn't even give me a card).

All I can say if that I drove across town to view a car, and it was like pulling teeth to get someone to help me find the one I spotted online. Then, when I told him that I was not buying that day and only looking to see if I was interested, I was largely ignored the rest of the visit, instead being scolded by the salesman for wearing a Rolex with a short sleeve shirt. Really? It was as if when I told him I was browsing and would not commit THAT DAY, he decided to move on. Not sure I will go back in the future.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealer really knows how to treat people

By Car Guy on 10/29/2015 at 1:23 AM. Helped by Kevin Mayowa.

My daughter Who lives 3000 miles away from us went to Southbay forward to buy her first car . She loves the car but there was a slight problem with the key where it would only allow her to go a certain speed before bells and whistles would start going off. I think a lot of car manufacturers do this now for young teens whilst they are learning how to drive . Anyhow she called the dealer they reprogram the key and gave her a spare plus gas money and lunch voucher . The salesman who sold her the car Kevin Mayowa, really look off to her and made her first cutting car b really look off to her and made her first car purchasing experience a good one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service and MORE!

By George J on 10/7/2015 at 4:40 PM. Helped by Steve Lopez; Eduardo Milan.

Although I usually see Eduardo I had a great experience this service call with Steve Lopez. Steve couldn't have been more courteous and helpful; seeing to my regular service but also quickly arranging a warranty issue. My first experience with Steve was outstanding. As stated I usually see Eduardo who is also a consumate professional; always willing to go the extra mile to provide excellent service. My real fave is the snack bar. If you haven't had a breakfast burrito you are missing a great deal. The counter lady ios really sweet and helpful, too. A great experience, as always, at So. Bay ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Limey on 10/2/2015 at 9:53 PM. Helped by Simon Larbi and mike trudeaux.

My sales guy Simon was extremely helpful not pushy but knowledgable Helped my wife and I drive off in a 2016 Ford Escape. Also the finance guy mike was super helpful. Explained the paperwork in detail and answered all of my questions. All in all an excellent job by southbay ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service from a truly customer focused dealer

By Tim Ogle 68 on 9/28/2015 at 11:22 PM. Helped by Basem Yousef.

I am not normally motivated to leave reviews but in the case of my experience with South Bay Ford and in particular, Basem Yousef I have to say just how impressed I am. This is my second purchase from South Bay Ford and Basem ensured it was another very successful and satisfying car purchase. I work within the customer service industry so I am very critical. I have to say that in all my years buying cars, Basem is without a doubt, a man of utmost integrity and honesty. He is totally focused on ensuring his customers leave South Bay Ford nothing less than highly satisfied. The purchase of my new 2016 Ford Explorer was not the simplest sale Basem will have! That said, he was incredibly patient, helpful (going way above and beyond) and he was genuinely committed to making sure I left with a car I was delighted with. And I did! In my business, I preach the value of creating ‘lifetime customers’. It is clear to me that this is a principle that Basem also adheres to and I can say without hesitation, he will be my ‘go to car guy’ from now on. I strongly recommend you go see Basem and South Bay Ford – they are a genuine, independent dealership where the customer really does come first.

I would recommend this dealer.