Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a smile.

By Mazda gal on 9/13/2019 at 11:13 PM. Helped by Steven.....Josh.

This dealership is always courteous, friendly and timely. They do an excellent job. I purchased my car here and would always recommend this dealership. Also the service department is very efficient. I feel comfortable and well taken care of during the time I am there getting my vehicle serviced.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price

Dishonest, not dealing in good faith

By GK on 9/5/2019 at 4:11 AM. Helped by Gary Rodney.

This weekend we went to this dealership with the intention of driving away with a Mazda 3. This dealership was recommended by a friend that purchased a car from the same sales person. We negotiated a price with the manager, Gary, since the sales person was worthless. They were having a 0.9% financing deal which they knew we wanted. The manager approved the price and all we needed was to determine how much the down we wanted to pay. The manager then came back and said the price was for a cash deal. I'm not sure what caused Gary to change the deal after we all agreed on the price. He didn't even offer a higher price. This lead me to believe that this tactic was to make us pay for a higher price. I felt that they were being dishonest and not negotiating in good faith. Stay away!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By LizL on 8/18/2019 at 3:40 AM. Helped by Miguel Fajardo.

5 stars because Miguel Fajardo and everyone else involved made this a pleasant experience and worked with me on what I wanted when I arrived. Got the exact car I went in for and they really did their best to make this a headache free process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy in-and-out for routine maintenance

By rillito on 7/25/2019 at 8:13 PM. Helped by Didn't get name..

Fast, efficient service. Everything handled as expected. Smooth service is routine for this dealership. What more to say, other than excellent, in order to fill up the 25-word requirement for this space?

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Regular maintenance

By Newbie on 7/21/2019 at 4:55 PM. Helped by I don't remember.

The staff is friendly and helpful. The service is usually done fast. The waiting area is equipped with everything you need: TV, snacks, couches, tables, and WiFi. There are restaurants and places near by you can walk to or Uber.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By MzVickie007 on 7/15/2019 at 6:08 PM. Helped by James (or Jay)?.

First of all, my salesperson Oncy was wonderful and has been the same friendly, personable individual since my purchase a year ago whenever I see him when I go for a service or car wash. The staff in the service department is very friendly and helpful as well. Service is always a breeze when I go.

I would recommend this dealer.

Overall Rating

3.4  

1   Customer Service
4   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

The service manager needs to work on costumer service

By Dmazda on 7/2/2019 at 1:37 AM. Helped by Melissa the service manager.

I brought my car in for detailing, I had a brand new wireless charger in the window when I returned to pick up my car the charger was gone, the service desk employees where polite and apologized however they could not locate my charger and referred me to the service manager Mellisa after entering Melissa never formally addressed me or introduced herself, she barely looked up at me . After explaining the problem she said she would look and call me After looking up at me finally she said how do I know you even had one in there!!! I took it very offensive and it felt a little racist. I explained it was a new purchase and I could provide the receipt and the box. She said let me see what I can do and I’ll call you . Well she never called and when I phoned her for an update she said we didn’t find it but you owe us gas for your loaner, I said no one mentioned that until now and that’s not a problem, how much her response was I don’t know but we can call it even. What’s even how much was the gas and you don’t even know how much my charger cost.? Not professional customer service on her behalf at all and no apologies sure other customers are NOT treated like that!! I felt like I was considered dishonest because of who I am. I had to write this it still bothers me and I had to repurchase my charger!!!!!! Hope I don’t need Mellisa in the future at Mazda I’m sure she’s going to act funny.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Mike on 6/1/2019 at 12:19 AM. Helped by Kevin Yun.

The experience I received was one of a kind. The car that we were interested was described in detail and they were really kind to tell us about the different car options we can choose from based on our interest/needs. I will recommended to a friend or family who is interested in purchasing a Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Khemepoo

By Khemepoo on 5/16/2019 at 6:55 PM. Helped by Female advisor.

Mazda South bay is great. Car is in and out for regular maintenance. I usually get a complimentary car wash. My car usually needs it. Great place.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Friendly service , Apple CarPlay put in

By GreyGoose on 4/22/2019 at 1:49 AM. Helped by Steve.

Friendly service, kept me informed. Put in Apple CarPlay. Price point for service is still more than my corner mechanic (whom I have been going to for years.)

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BEWARE OF THIS DEALERSHIP

By sarahashley on 4/2/2019 at 10:28 PM. Helped by Caulin, Gordon, Melissa, Jeff.

I went in a month ago to purchase a car with their salesperson Caulin (who is apparently no longer there) and his sales manager Gordon. I let them know the price I was willing to pay, and they came back to me with an “out the door” price of $19689 and this included Apple Car Play and changing out the rims just to another stocked color. I’m not in car sales but “out the door” so to me meant tax and fees were included. They did not explain that they weren’t. Jeff, the finance guy, put together my paperwork and not only messed it up, but was so rude and impatient. This was my first mistake. Instead of letting Jeff rush me through the paperwork he messed up—probably intentionally in order to cause a distraction—, I should have come back at a time when he wasn’t running to get to his three-day weekend. I was reading one of the pages when he rudely said, “just sign it.” It wasn’t until later that I noticed he hadn’t even added the Apple Car Play or rims. I signed the final papers, thinking my total would be just over $23k after. I added the extra warranty on the car which was $4k, making me think this was the total NOT including my down payment and trade-in which also totaled $4k and would bring my loan back down and even to their “out the door” price. I got my loan in the mail the other day and it was just over $23k which means they lied and not only charged me for the Apple Car Play but they added the taxes on a car that I thought was supposed to be part of the out-the-door negotiated price. I called SBM to speak with Caulin and Gordon about this mistake. I was informed Caulin was no longer there probably because he missed his sales number and that’s why they screwed me in hopes of helping him to increase his sales. I then was transferred to Gordon who was Caulin’s manager and who also helped me, only to have him say that he didn’t remember me because he sells 100s of cars a month. The next day, Melissa called me and said she’d look into things. She called me back and basically said it was a good price for the car either way considering the things the car came with such as navigation, except my car is the bottom of the line Mazda 6 and does not have navigation. This makes me question if she was also blowing me off or if she was looking at an invoice for what my car should have and is missing. Melissa called me today just to tell me that she apparently spoke with Gordon (who--mind you--I called earlier in the week to speak with and he said “he could not remember me off the top of his head he sells 100s of cars a week,”) and he all of a sudden so clearly remembers the pricing for my car. How remarkable that Melissa can jog his memory like that!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and switch tactic

By Dontbuythere on 3/8/2019 at 5:41 AM. Helped by Joshua.

Researched a pre owned cx5 and found one at the South Bay Mazda. Scheduled a visit for next day. One hour later, got a phone call from sales saying that the car will not be available for viewing till next week. So waited a few days and they kept postponing. Finally, almost 10 days after our first contact, the sales called me and said that the car us finally in the lot for viewing. Luckly, I had the VIN number written down so I can be sure that they are stil showing the same dar. Drove an hour from my house to South Bay Mazda on a rainy Saturday afternoon. Guess what, the sales person was not there.... So they assigned another one to show me the car. Apparantly, it looks like the same car that I saw in the web site. But upon checking the VIN number it was not the same number. It had a higher milage and less equipped. They pretended to try to find the right car and after talking to the manager, they finally admitted that the car I was intereted was sold. Be careful, these people are deceiving.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

good customer service

By Foresta on 3/5/2019 at 4:56 AM. Helped by Fanni Flores.

Online scheduling was easy, service rep was very nice and helpful. Communication could be a bit more pro-active. Once the car was ready and I got to pickup I was informed about a tire problem, and I asked them to fix it, that meant another hour wait. If they called me ahead when it was discovered I could have managed my time better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Consistently excellent service

By Edportune1 on 3/3/2019 at 5:54 PM. Helped by Fanny, Jeremy.

My wife and I purchased the first redesigned CX-9 received by South Bay Mazda in 2016. Since that time, we have exclusively used this fine dealership for our service needs. The service department and management staffs are always very accommodating and professional. Many thanks to South Bay Mazda for consistently excellent customer service. Ed & Linda Portune

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second visit

By The Bramms on 2/28/2019 at 7:52 PM. Helped by Kevin Yun.

This is the second Mazda CX-5 my husband and I have purchased from South Bay Mazda. We used the Costco car buying program. Kevin Yun was our designated sales person and he made the whole experience fun and easy. We highly recommend both Kevin and this dealership!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great Service provided

By ruanoc1964 on 2/4/2019 at 6:38 PM. Helped by Jeremy, Steven,.

Jeremy and his team were really helpful, explaining in detail the parts and work required on my CX9, in order to fix the power window and passenger door.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick oil change

By Khemepoo on 2/4/2019 at 6:00 AM. Helped by Female service writer.

Car was done when promised. I really appreciate the free car washes too. Nice and friendly staff. Service advisors always go over inspections. Great job Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Cristina0824 on 1/31/2019 at 5:51 PM. Helped by Kevin Yun.

My sales rep was Kevin. He was very easy to work with and listened to my needs. He did his best to make sure I was comfortable with my purchase. I really appreciate his thorough overview of the car. Gary was understanding too. Overall it was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By susieqrn@hotmail,com on 1/21/2019 at 10:55 PM. Helped by Steve Morici.

Stephen Morici was my service advisor and he went above and beyond to get me some information on specific parts I was inquiring about. My car was ready when he said it would be. Quick and easy!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Terrible Experience

By Mazda No More on 1/12/2019 at 11:46 PM. Helped by Did not offer their names.

I had an appointment this morning at 10am. I was there promptly at 10am. Saturday is always a busy day. Because of that, I made multiple calls to make sure I had an appointment. The appointment was made 2 weeks before. When I arrived at the dealership, the driveway was completely full and I was almost out on Hawthorne Blvd. I went inside to ask what is going on since I saw no service people outside in the bay. When I went inside, there was a line. I was waiting in line and heard the people in front of me mention they were dropping their car off early because they had other things to do even though their appointment was for 11:30am. I spoke up and said I had an appointment at 10am and I wanted to be taken care of first. They asked for my keys to move my car because it was blocking the driveway. I said yes it is because that is where I had to leave my car when I arrived. I told them I would give them my keys when they have finished my paperwork. I wanted to get done with what I needed and then they are free to do what they need. They were going to leave me standing there waiting on them while they serviced a customer and paperwork who had an appointment for 1.5 hours later. I refused to give them my keys and left the dealership. Through the course of owning this Mazda I have had 3 different dealerships service this vehicle and this dealership is the only one I have had a problem with. I live in Torrance and would buy another Mazda bed on the quality of the vehicle, but I will never buy one again while I live here because I will no go back to this dealership. Why make an appointment if the times are going to be completely ignored.

I would not recommend this dealer.