Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

the worst experience

By zhen on 9/17/2019 at 1:09 AM.

I really want to buy a car today. but the salesman,Anthony Peake,his attitude is really bad.he basically answer my question by “yes or no ”, he is not even willing to say a sentence. And he ask us to walk to the car , and tells us that car are the same,you don't have to test drive. Then when we talk about the price, the price is different from what is displayed on the Internet. I asked if it can be cheaper. He refused directly. and tell us if other stores are cheaper,We should go to other stores to buy.He seems to just don't want to do our business. When we left,He said :“ don't come back”. This is my worst experience.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Replacement Workby TV mi

By Nan Corleone on 9/16/2019 at 3:12 PM. Helped by Buddy Lisk.

Great job! Buddy Lisk was excellent to work with! Wait time was lenghy but I knew this going in. He kept me updated throughout the morning.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By zachary silver on 9/16/2019 at 3:22 PM. Helped by Andrew Caldwell,Kelly Thompson.

Recently had a trunk closing issue and drove in to dealership spontaneously and I was treated with prompt courteous service from the technician and the service writer!!!!So thankful they addressed the problem quickly!!! Zack

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Maintenance

By Meyers on 9/12/2019 at 10:37 PM. Helped by Buddy.

Everyone was friendly and courteous. I was in and out in an hour and a half. The waiting area was clean and comfortable, very pleasant.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
5   Overall Experience
3   Price

Great Experience

By Sandy on 9/11/2019 at 10:42 PM. Helped by Phillip Oden.

Phil Oden and Cam were extremely knowledgeable on my new car features. I purchased the 2020 Palisade Limited which has many new accessories that I was not familiar with. At no time did I ever feel rushed in the process. Both gentlemen were very professional and experienced in the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service

By GreatJOB on 9/10/2019 at 4:01 PM. Helped by Buddy Lisk.

Customer Rep kept me updated on the status of my service and informed of other maintenance needs that I should consider. Thank You Great Service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast service

By AJax on 9/8/2019 at 1:28 PM.

I came in for service. Everyone was friendly and provided the service fast didn't try to up sell me on things I didn't need at this time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Cyndi on 9/5/2019 at 7:57 PM.

Cam was awesome!! I am very happy with my new car and I would recommend anyone I know looking for a new car to Cam. The finance guy though ... not impressed. Tried to force me into buying add on services I clearly said I did not want and had my paperwork already printed up with the add ons thinking I would not notice. 👎🤔🤬. That was not cool at all. I do like South Charlotte Hyundai and will continue to do business with you guys.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By SamFellmann on 9/4/2019 at 8:09 PM. Helped by Donald Weimer.

I made an appointment and the guys there were very attentive. I drove right up and was serviced right after. The wait time was about what I expected too. Overall good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

South Charlotte Hyundai

By Mike on 9/4/2019 at 1:35 AM. Helped by Luke, Bo.

My experience at SOUTH Charlotte Hyundai was amazing. Everyone was helpful and personable. Most people dread going to a dealership . Recommend going and buying at South Charlotte Hyundai. In and out in 3 hours,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Real customer service ... a thing in the past

By DrFrets on 8/29/2019 at 7:20 PM. Helped by Andrew in service.

Andrew provided Professional, on time, couteous customer service willing to go the extra mile... Bravo to Andrew in the South Charlotte Hyundai Dealership and Service cntr.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

something that works please

By carguy803 on 8/27/2019 at 8:06 PM.

check engine light displaying even after being fixed or ordered a new part, five times has this happened and now this is the 2nd key fob that has cracked into as it is made of cheap material almost as if it were a toy car made of very cheap plastic for the money spent on my elantra I'm dissatisfied and feel as if hyundai could have done a better job in this department

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Cherry on 8/26/2019 at 12:02 PM. Helped by Andrew.

Andrew took care of service needs & provided excellent customer service. Have had car serviced here for several years and have yet to have disappointing experience. Very pleased

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil change

By Dswifey on 8/24/2019 at 5:01 PM. Helped by Andrew.

Had a great experience as always. Scheduled appointment for routine oil change. Can in see Andrew who was great. Will be back again in 5000k miles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service without overselling

By Marley on 8/23/2019 at 7:36 PM. Helped by Buddy.

My Hyundai Sonata’s engine seized up after a recall defect. Buddy at South Charlotte Hyundai called me promptly when they reviewed my car and shared the issue. He set clear expectations on the resolution timeline, got me a comfortable loaner car, and kept me updated during the repair process. He recommended a couple other service options, identified the most important, but didn’t pressure me to make all those repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hyundai Heaven!!

By ErikaS1 on 8/13/2019 at 4:29 PM. Helped by Patrick Fralick.

I want to give a special shout out to Patrick Fralick for the excellent customer service he provided me and my family while resolving computer issues with my 2007 Hyundai Sonata! I came in with unresolved problems from another well-known repair shop and Patrick took excellent care of me. It took over a week to straighten everything out due to some computer issues but Patrick made sure I was well informed at all times and now we’re back on the road in great shape!! Thanks South Charlotte Hyundai!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sold on Elantra

By Elantra on 8/19/2019 at 5:35 PM. Helped by Andrew Caldwell.

I just purchased my 3rd Elantra from this dealership and have had a great experience each time. I’m very pleased with both the sales and service teams. Great customer service!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Fast No Hassle Service

By krm97 on 8/14/2019 at 11:33 PM. Helped by Kevin was the sales consultant and Gene was the sales manager. They worked well together in getting the deal closed. Bo also did a great job on the financing side, very efficient , very fast, no typical finance side BS. It was an enjoyable experience..

South Charlotte Hyundai has a very good customer oriented approach towards ensuring that the customer gets the best fit for their driving needs based on their financial position, driving preferences and personal amenity needs. The sales team makes sure that their customer is well aware of the best deal that they can provide for the specific auto preferences of the customer. If there is not a fit, the customer knows it up front without having spent much time sitting in a chair at the dealership. Once the customers chooses their preferences, the rest of the customer buying experience movers very fast. You can get in and out in 1.5 to 2.0 hrs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent care

By P's hun on 8/7/2019 at 11:58 AM. Helped by Andrew.

Here you will find quick service, a comfortable waiting room and excellent service as always. This is the only place I go to for service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience!

By DavidZ123 on 8/3/2019 at 7:45 PM. Helped by Phil O. and Cory in finance- they were great!.

I have worked with Cam and Phil over the last year for the purchase of two used cars. Both times, everything was smooth and the sales reps were very helpful.

I would recommend this dealer.