Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

2.6  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Poor customer service

By galt1905 on 8/16/2018 at 10:42 PM. Helped by Mitch, Anna, Jess.

I didn’t (and now wouldn’t) but a car here, I just had mine serviced since it has a fantastic location. I took my car in for a 30k mike service. I made an appointment at 730am that they honored and kept, which was helpful. But my service tech said he’d let me know when my car was finished and quoted me 2.5-3 hours. I called at 1pm and got his voicemail that his vacation started and he’d return calls when he got back 10 days later. I texted his cell he gave me, but he never replied. I called the front desk to get a new service member; got another service member voicemail. By 4pm I called again and spoke to someone who said my car was ready. Surprise, surprise. I suspect it had been for hours. I scheduled the complimentary shuttle service- was 1.5 hours late from my pickup time. No clue how the car-buying experience is with South coast, but my first customer service experience with them was dreadful. They did, however, do seemingly great work on the car and included a free car wash, which I appreciated. But if customer service matters to you, prepare yourself to have to follow up to check on a car, having your calls forwarded to voicemails, and getting quotes that are woefully inaccurate. Disappointing and frustrating customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Jon L.

By Dwell on 8/16/2018 at 8:52 PM. Helped by Jon Levasseur.

South Coast Toyota is where I always get my Prius’ serviced. I can depend on outstanding customer service and car care. I do have my go to service guy Jon Levasseur. He’s professional, knowledgeable, understanding, and friendly. Thank you Jon! Thank you South Coast Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Tom on 8/16/2018 at 2:19 AM. Helped by Courtney.

Great staff, knowledgeable. Most all paperwork was completed prior to arrival at dealership. Scott and Courtney did a great job. Getting us in and out was extremely satisfying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thorough yet relaxed

By maryheiney on 8/14/2018 at 3:07 AM. Helped by Len Lee.

This is my second Prius, both purchased from So Coast Toyota. The entire staff is totally professional; they work hard to meet and exceed the customer’s expectations. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Van Roon on 8/1/2018 at 7:10 PM. Helped by Ray.

Ray the service representative was outstanding and very accommodating. Made sure to go over warranty and a prompt shuttle service to my home very close by.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Michelle V on 8/2/2018 at 3:46 AM.

We were able to get an appointment to get our car serviced within the same day. Our service manager, Frank, was friendly and was able to get everything completed in a timely manner. Excellent customer service by the staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome always

By Very happy on 7/24/2018 at 3:35 PM. Helped by Frank Serra.

I have used another Toyota dealership but the harbor one is the best service by far ! I’m always taken care of right away ! Really good service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Skyfire05 on 7/21/2018 at 8:45 PM. Helped by Raymond Carrera.

Service Tech Ray Carrera was great! Ray was friendly and attentive. I took my Camry in for rotuine service. My car was ready in just a couple of hours, washed and ready to go!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service !

By odilia08 on 7/21/2018 at 12:35 AM.

100% recomend this Toyota dealership, Dennis is the absolute best! He gave me an amazing deal and made sure I left happy with my purchase !:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

South Coast Toyota Best Ever

By RM on 7/18/2018 at 2:15 AM. Helped by Richie Misa.

So sychronised immediate shuttle. Very clean facilities. Richie Misa was extremely wonderful fast accurate professional. Cars all attended to with utmost care. Swift service all people Richie treated wonderful professiom and all staff is knowlegable. Very Honest dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally great service

By Phrenche on 7/15/2018 at 3:14 AM. Helped by I believe his name was Mark.

I can't even explain how happy we were with the customer service we received. Totally above and beyond my expectations. I believe our service manager s name was mark. He was so helpful and courteous.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

07/13/2018 Prius 4 Touring service feedback

By Harvey on 7/14/2018 at 4:16 PM. Helped by Mark Anderson, Jerod Proulx.

Great experience. I don't know 4/32 tread dept tires is low. Even I didn't agree to replace now, i didn't feel being pressured & they go extra mile to help me understand & decide. Yet, i cannot pass up the sale deal going on at Costco.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience was very Impressive

By AlenaS on 7/5/2018 at 8:38 PM.

I received amazing customer service and even more amazing deal on my Toyota C-HR. I never knew buying a new car would be this easy and stress free.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Not happy with overall service

By MeMe on 7/4/2018 at 12:46 AM.

My daughter who is also an owner of the car had an Appt for service at Noon...Wheb she arrived on time there was a long line and waited for 2 1/2 hrs for only a normal maintainance ..then she was told one of the tires were unsafe and they couldn’t fix it there and didn’t offer a new tire..and wasn’t safe to drive..Sent her her away..NOT HAPPY!!! We know you sell tires! We’ve never had any issues when Bill Peters was still there..He always made sure we were taken care of..wish you had more like him...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

A++ experience

By Sharone04 on 7/3/2018 at 11:54 PM. Helped by Forgot the rep that helped me.

Got greeted multiple times by multiple people. Service was completed at the time they said it would be done. Complementary car wash!! Everyone was professional and cs service was on point! I used to work at Toyota Hq and definitely as a previous associate, south coast toyota knows who to go above and beyond! I hope management can reward their workers for a fantastic job all around

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Mark

By Mike on 6/28/2018 at 12:36 AM.

Mark was great. Appreciate the level of service received. Thanks again for the communication and for getting the truck back on the road again. Cheers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ericka - Out with the old and in with the new!

By No3mPATHY on 6/27/2018 at 7:47 PM.

Traded in my 2016 Tacoma for the 2018 Tacoma loaded with all th bells and whistles! Very happy and pleased with my purchase, Dennis was a absolute pleasure to work with and he made sure to get the exact truck I wanted. Can’t recommend this place enough, definitely coming here again with my family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Service

By Cjovillar on 6/20/2018 at 6:47 AM. Helped by Francisco Cerda.

I booked my appointment and got service done on the same day. I was provided a shuttle to go home and relax, then I was picked up to be brought back to Toyota in and timely manner. Francisco gave great communication and customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

for oil change Service

By Mom of the mothership! on 6/16/2018 at 4:25 AM. Helped by Frank Cerda.

Almost at 100k in my 2012 Sienna. It’s in excellent condition and Paid off. I still take it to Toyota, when I had a problem in the past I was given red carpet treatment from shop manager and service manager. They take care of business in a very well organized way. You get what you pay for. I work with Frank my preferred service advisor and all gets done. Thank you forever loyal customer of Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Tundra on 6/9/2018 at 5:37 AM.

I was vary satisfied with the transaction, In 2016 I worked with Bill McQuown and leased a 2016 Tocoma and the truck never let me down. After the lease came to an end I decided to get ahold of Bill again and he set me up with a new Tundra to get some more space so far I've been vary happy with the new truck and Bill been vary helpful setting up the new deal. Everything worked out fine and thanks to Toyota Financial Services thy were able to make the deal happen. Looking forward to continuing a good relationship with South Coast Toyota. Best regards, Eric Grandia

I would recommend this dealer.