Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4.1  
Overall Experience
4  
Price
3.9  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

“What we don’t do in quantity we make up in quality” NOT

By Cosmo305 on 5/7/2019 at 12:13 PM. Helped by Willie.

If your looking to buy a quality used car South Miami Fiat is definitely NOT the place to go. All they want is to sell you a headache because they don't stand behind their vehicles. Even though from the min. you walk in this is what your being feed "We are a small Dealership so what we don't do in quantity we makeup in quality". DON'T FALL FOR IT. I guess if not buying a new Fiat or an Alfa you don't need to be treated with respect once you have signed the contract...... I recently traded in my Jeep Cherokee on Easter Sunday for a used Fiat 500L. At first everything was great the salesman was friendly and very helpful. There was a check engine light that they did set me up with an appointment so that it could be taken car of and it was. A sensor need to be replaced. After the appointment the light came back on so I called them back where they setup a second appointment which was for this past Saturday. When I arrived the was taken to the back where the found that the Engine Control Module need to be replaced. When the salesman arrived I was told that there wasn't anyone that could approve the repairs because the GM was off. I finally took me blowing up for them to make 1 phone call to have the car fixed. Later on that day as I was going out with my family another light came on for the tire sensor monitoring system was not available. I again called the salesman where stated that the service department had never gone over the car when it was originally traded in and that he would called on Monday to setup an appointment so that they could go through the car and that they would set me up with a loaner car. Yesterday after waiting all day for the call witch I never got. I called the salesman and he stated that he was going to setup the appointment and call me back. A few min later he calls me back with the service person and basically told me that they could look at the car but that I would have to pay for anything that the find. Then I was told that I need to buy an Extended Warranty if I wanted anything fixed, which I was never offered at all. "We are a small Dealership so what we don't do in quantity we makeup in quality"

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service very satisfied!

By AramisRN on 4/1/2019 at 10:38 PM. Helped by JT.

My name is Aramis and I am extremely happy with my salesman JT he was very honest and even after completing my lease anytime I had a question he was willing to answer me . I would definitely recommend South Miami Alfa Romeo to anybody who is interested in getting a good deal from someone honest JT my salesman. I leased and Alfa Romeo Giulia and I couldn’t me happier with my decision everywhere I go people ask me what kind of car is that . Thank you guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By RhyderF on 1/21/2019 at 5:19 PM. Helped by JT.

First off I would like to thank the management team and of course my sales associate JT for making my car buying experience great! I was ready to upgrade into my dream car and they made it happen with ease! One note I have to point out is their appraisal figure they put on my car I traded was significantly higher on their first bid than any other of the many dealerships I visited during my search. Their pricing is also very very competitive and they aren't one of those "this is the price, take it or leave it!" style dealerships. Thanks again guys for the amazing experience and customer service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service/Not so Great Car Experience

By Egarc91 on 11/19/2018 at 10:04 PM. Helped by JT (Juan) and Edmund.

Overall i was very pleased with the sales team at this dealer. JT and Edmund were great. JT has made himself available to me via phone or text even when he is not working and Edmund has been very pleasant and helpful. My experience with the team has been great but i leased the last 2018 Alfa Romeo Giulia and i have driven it for 4 total days and i have had 4 total repairs needed that require me dropping the car off. This last repair required me needing a rental. The dealer has made all repairs with no hassle, however my experience and excitement for a new vehicle have been ruined. I traded in a Maserati for the Giulia and was looking forward to the peace of mind of knowing I had a new vehicle with no issues and instead have driven the NEW vehicle for 200 miles and had 4 major issues. I hate to be that guy who complains but if you were me and purchased a vehicle with 70 total miles and two engine issues and 2 brake issues in first week, i think your review would be as frustrating as mine. Again the sales guys and even the managers have been great but my overall experience due to the car issues have not. Fingers crossed that i have no more issues.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Spider Purchase

By jcivantos on 11/16/2018 at 4:08 PM. Helped by Juan Jose Talavera.

They were very easy to deal with. Got exactly what I wanted for a fair price. Love the car. The only thing is that I didn’t get a ton of explanation about features upon delivery. That said, I requested delivery at my home and it might have been more extensive if I picked up myself.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Thank you to the FIAT team

By Esther on 10/9/2018 at 4:22 PM. Helped by Edmundo Prieto.

Edmundo was very professional and friendly. Very comfortable to work with. Efficient, excellent, and it was an enjoyable experience. The environment is very pleasant. And I love my FIAT 500X. Thank you.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Big thanks to the Alfa Romero team!

By Cristina P. on 9/28/2018 at 7:39 PM. Helped by Humerto & Mayra.

The team was very responsive to all my questions (and I had many!). Negotiations went smoothly, the deal was one you just could not walk away from....overall, I am very satisfied with the process (especially that it was NOT long and drawn out like most) and, best of all, I am loving my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable experience

By DT Innovative design on 7/4/2018 at 12:06 PM. Helped by Myra, Edwin Diaz, Eugenio Dosal.

My wife and I are in our 70s ,we have bought many cars through our 50 years of marriage. We, like many others enjoy the new ride of a car without being tied to a lease agreement. We found buying pre owned quality cars at affordable prices as important as the dealerships we buy from. From many years of experience dealing with so many car dealers it has become easy to recognize the good from the bad. Once you find the right dealership it is like finding the right doctor, hairdresser or your favorite restaurant. From our long time experience of buying cars we now can add South Miami Fiat- Alfa Romeo to be our favorite. It did not take but a few minutes to feel the sincerity, knowledgeable treatment, that gave my wife and I the comfort in buying there. Even if you're not ready to buy, I highly recommend stopping in to enjoy the friendly, personal treatment from the sales staff, right down to the Finance manager. Tell Gene, the STUDIO DIRECTOR Donanthony and Jackie said "hello". GOOD LUCK!! Ps bonus... GREAT COFFEE!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice people!

By Satisfied giulia on 3/28/2018 at 2:38 PM. Helped by Gabriel and edwin.

They were very nice....gabriel showed me around the car and I test drove it.they were friendly and not too pressuring. I ended up with a brand new Giulia that I love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By aalonso1223 on 3/7/2018 at 4:09 PM. Helped by Mayra Viera.

Everyone at South Miami Fiat did a great job helping me pick out my new car. I didn't feel any pressure to purchase and they took care of everything from beginning to end and they worked around my schedule which was extremely helpful and made the process stress free.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam Alert

By Manuelito on 2/23/2018 at 3:35 PM.

Stay away from this dealership. If you buy a car here, you will regret it BIG TIME. I bought a car from their dealership. After they made me sign all their documents and my load was approved it was like I didn't' even exist. I had some issues with the car and they will not call me back. The took the car in and didn't get back to me for an entire week. This place is a mess. Stay away.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False Advertisement

By Gianfranco on 2/13/2018 at 8:01 PM.

BEWARE & STAY AWAY FROM THIS DEALERSHIP. The accuse this dealership for false advertisement. They sold me a car as a "Vehicle With No Accidents" as stated in the CARFAX. I drove the car off the first day from the dealership to a mechanic. The mechanic told me right away that the car has been in an accident. He also check the VIN with EXPERIA which is like CARFAX for dealerships and it came back with one accident. I contacted the dealership and they basically told me 80% of cars in florda have been in an accident and that since it is not reported in the CARFAXS, it is conciser to be a clean car. LOL. This people are xxxx bags. They buy cheap cars that have been involved in accidents but were not reported to CARFAX and they sell them for premium money to unsuspected buyers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alfa Romeo Giulia

By Yandy on 6/28/2017 at 2:02 AM. Helped by Naquita D’andrade.

They really help me a lot to get my new Alfa Romeo giulia I really happy about this dealer recommended to everyone and manager tell me about special Alfa Romeo was having

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service and amazing car!

By Isastu22 on 6/16/2017 at 7:31 PM. Helped by Brandon.

I wasn't sure about buying a fiat because I had always thought they were small cars. However the people at the dealership helped me find a large SUV sized fiat perfect for my lifestyle. They were extremely helpful and helped me get the best car for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased an used Fiat

By Megna on 3/23/2017 at 3:11 PM. Helped by Brandon Ocampo, Gene Dosal, Oscar Villegas.

Brandon Ocampo, the salesman who took care of me, exceeded my expectation, and so did Oscar Villegas, who was above and beyond his way to help me get the monthly payments I wanted. And Gene Dosal was great getting everything together and treated me like family. This is the best dealership I have done business with and I will recommend it for their upfront honesty and effort to really work with you. No bla bla bla here. What they tell you is what it is. No lies, no surprises in order to sell you the car and no surprises with the contract you sign. And for me, this is a rare quality on this kind of business. Go there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!!

By Dmitribulat on 12/26/2016 at 11:11 PM. Helped by Melanie.

Melanie did an awesome job. She was extremely knowledgeable and polite. My serviced was done in no time. Today was my second visit and I'm definitely coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By Pacol on 10/23/2016 at 10:36 PM. Helped by Angie.

Gente muy cooperativa me ayudaro en todas mis preguntas muy buenos vendedores sin empujar la venta toda la transacción fue buena.la vendedora mejor no pudo ser.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding staff

By Fiat124spider on 10/9/2016 at 2:35 PM. Helped by Angie Troconis and Oscar Villegas.

Angie Troconis welcomed us as soon as we dropped off the car when we arrive outside the dealer. She was very friendly, attentive and welcoming. She understood immediately what my needs were and gave me all the information about the car. She allowed me to drive it on regular streets and expressway. As soon as we retuned, Oscar Villegas offered me a good deal and I bought the car. The three of them were very nice. Thank you for your great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent experience.

By Adalberto Cino on 9/18/2016 at 3:08 PM. Helped by Yanis Gonzalez.

Sales associate, Financial in charge employee, Manager. These people are very kind, helper and professional. THANKS. I really got an excellent impression and I was assisted in very good manner all the time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By frabol73 on 7/31/2016 at 12:24 AM. Helped by Mely.

Mely was very courteous and helpful through out the whole car buying process which made my visit very enjoyable and I found exactly what O wanted at the desired price.

I would recommend this dealer.