Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3.3  
Friendliness
3.4  
Overall Experience
3.1  
Price
3.3  
Quality of Work
3.5  
Service
1.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No.. just no

By ashamm on 3/18/2019 at 9:30 PM. Helped by Gabe.

David Gillihan was great to work with!! Everyone at the dealership worked hard to meet our needs and were very friendly and respectful while doing so. However, the car we purchased has had issues since day one. Seven months later, the issues have not been resolved. Things are not handled in a timely manner and professionalism is questionable. I would not recommend this dealership when it comes to purchasing a vehicle and absolutely not for any kind of repair or service. Update: after the 6th or 7th attempt to have the issue repaired, they have now said they are not able to recreate the issue (which was recreated in front of the service manager) and therefore aren't able to fix it so I can come pick up my car and continue to have the problem. I was told there was zero contact made with corporate even though I have a case, a case worker, and was told a special technician would help them with the issue. At this point i will never purchase another dodge product from any dealership let alone this one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Sales Team!

By Kpuckett87 on 2/13/2019 at 2:49 AM. Helped by Bryan Garcia and Hector.

After dealing with South Pount under previous management, we were hesitant to return. I am so glad we did! All new management and team members. They did not make us feel uncomfortable and listened to all of our wants and concerns. Brian was amazing and went above and beyond to get us the best deal. He even had the service department put the plastic back on the floor for me so I didn’t get my brand new car dirty with all the bad weather. Hector was also super helpful and so kind. Not what you typically see out of a manager. He even took the time to help us understand how to refinance if need be. Every person we encountered was super nice! Overall, we were shocked with how different the place is! Will definitely be returning for any future purchases!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bryan Garcia and Héctor Campos were great!

By Jeep Girl on 2/5/2019 at 12:15 AM. Helped by Bryan Garcia, Héctor Campos.

I love my new Jeep! Bryan Garcia took the time to show me everything about it! Go see Bryan and Hector. Recommending the dealership to all my friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bryan was GREAT!!!

By montez1958 on 1/26/2019 at 8:44 PM. Helped by Bryan Garcia, Simon Castillo, Hector Campos.

Overall great experience with Bryan Garcia, Simon Castillo and the floor manager Hector Campos. Very excellent and helpful salesman. Referred to Simon, worked with Bryan, both were very pleasant. Would definitely recommend my family and friends to South Point Dodge. Go see Bryan!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome deal

By Will Moore on 12/3/2018 at 9:17 PM. Helped by Josh, Oscar, Joe, Bob.

We had the best experience buying the new car here. Bob Ralph’s hard work on customer service is really making the difference. He is a very authentic person and truly understands how to make that dealership a place customers want to come back to. We had an excellent time being looked after by Josh in sales with Oscar smashing the numbers to get us an incredible deal. They actually made buying the car fun!! Heartfelt thanks to all again - we will be back :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sean C.

By rhh83165@aol.com on 11/23/2018 at 4:13 PM. Helped by Sean C.

Greatest sales guy. He goes above and beyond to help you with your purchase of your vechile. He will follow up to make sure all is well with your new Jeep or car after the sell and ask if there is any more he can do to help.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience in service department with David

By Scott88 on 10/24/2018 at 12:40 AM. Helped by David Byun.

David B. was my service advisor and he did an phenomenal job keeping me updated with the status of my car issue and having it completed ahead of schedule. This was my first time at South Point, but he made sure all of the issues I was experiencing in my Jeep engine were taken care of and he explained in detail the root problem that was occurring and got it fixed. I highly recommend their service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My sales girl Brittani was one of the best I have ever had!

By Motorhead on 9/14/2018 at 1:46 AM. Helped by Brittani Bash and Jett Minor.

The dealership was super but my salesperson Brittani was super knowledgeable and very patient with us! Real asset to you company and Jett Minor really keeps that sales floor hoppin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

took care of my issues

By grandma on 9/1/2018 at 6:12 PM.

very curious to my issues and very helpful. very nice dealership to work with . very kind and make to update on what they were doing to get you in and out

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership Experience

By Rodney90 on 8/27/2018 at 7:35 PM. Helped by Marc Lerma.

I was looking at the inventory out in the lot when Marc approached me in a very friendly respectful manner without me feeling bombarded. He immediately asked me what I was looking for and walked the lot with me till we found something comparable. We went inside, got more information, and he offered a test drive which after really piqued my interest in the truck. He was very professional and not pushy. In a month or so when I’m ready to purchase the truck and my current lease is over, he will be my go to person. The Sales Manager who introduced himself was also extremely friendly, and understood my point of view wanting to wait a little bit longer. They both made me feel that I was not being pressured and that when I was ready to purchase, no matter when, they would be glad to help me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Car Buying Experience

By Denice Zumbo on 8/23/2018 at 1:40 PM. Helped by Alan Garcia, Jet - Sales Manager and Chelsea in Finance.

I have never in my life had a car buying experience like this one. It was my only day off this week and I wound up spending over 5 hours at this dealership. No one seemed to know what they were doing and they seemed to be short staffed. I went in with the intention of buying a Jeep and was talked into leasing one instead (with all the reasons it would be better for me in my situation). In looking back, I am sure the salesperson makes more money on leasing than purchasing. 5 hours later I drove out with a new Jeep Wrangler after trading in my Hyundai Sonata 2.0 Turbo. When I got home, I realized that the odometer statement I signed had false information on it. They had me sign that there were only 25 miles on the vehicle when in fact it was closer to 125. I called the dealership repeatedly to get this rectified and left no less than 6 messages on various voicemails. I never once received a return call. I guess once they had your money and a sale, you didn't exist anymore. Almost a month later when I still had no finance company information or a payment booklet to make my auto loan payment, I started calling the dealership again and still could not get my salesperson (Alan Garcia) or the Sales Manager (Jet) to return my calls. It took me threatening to come in and make a huge scene in their showroom to get a return call from someone. Once they looked into it, they realized my loan had never funded because the finance person did not do the paperwork correctly and did not collect the first month's lease payment. They would have figured that out if they bothered to return any of my many calls. They never paid off my trade in vehicle and so I was getting nasty messages from the bank that my payments were overdue and I was in default of my loan. I demanded my vehicle back as I wanted no further dealings with this dealership and they told me my car had been wholesaled. That was a lie. They sold my car to another unsuspecting consumer. How can you sell a car you didn't pay off and don't have the title to??? They had to call that buyer and have them bring my car back to the dealership and that buyer was sad because she loved my trade. You can't make this stuff up!!! There is a new GM and a new Sales Manager at this dealership that tried to make the situation right (they weren't at the dealership when I bought) and they claim they are working to fix things. They have a lot of work to do! I have since purchased a new Jeep from a great dealership in Bastrop.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SOUTHPORT DODGE SERVICE SUCKS

By John8199 on 8/18/2018 at 9:33 PM. Helped by Service Manager CHRIS AND ROBERT CRUZ.

I took my vehicle to this dealership to have it fix using my extended warranty to replace my starter,valves and window strip. They gave me a loaner car ,which was very filthy and dirt in side the vehicle.After 2 weeks later I pickup my vehicle and drove off and then notice that my radio, memory for my seats, TPS tire and my fob to lock/ublock alarm.Then call to the service manager ( Megan) she told me to bring the vehicle back and I told her that I donthink have time to bring it back due traffic and I live in kyle.I final bring it back to after 3 weeKS and told me that I have to pay for the diagnostic fee for 156 dollar. I refuse to pay for service and told them that is their fault. I would not recommend taking your vehicle there for service or even purchasin a vehicle there at SOUTHPORT DODGE. ALL THEI CARE ABOUT IS YOU BUY A VEHICLE THERE AND SERVICES SUCKS.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By VanMom28 on 8/17/2018 at 3:56 PM. Helped by Anthony, and I think the names of the others were Faye and Ricardo.

This was my first visit to South Point Dodge. I had read the online reviews, but I was willing to see what kind of experience I would have. I dropped off my 2014 Dodge Grand Caravan at about 7:30 Tuesday (08/14/2018) morning, because I was hearing some rattling sounds and a sound like I had driven over a rock that could have bounced back up to hit the bottom of my van. Those sounds were not constant, but I would hear them often when driving my van. Anthony called me a short time later (at about 9:12 am) to give me a diagnosis of the repair costs and about how long it would take. They repaired my van's sway bar bushings and took care of a recalled item. Anthony called me about 3:07 pm (according to my cell phone log) on Wednesday (08/15/2018) to let me know that my van was ready for me to come get it. I decided to wait a day or so, before giving a review - just in case I heard those sounds again. I don't hear the sounds. They fixed the problem. I was pleasantly surprised at the good customer service and their quick and efficient responses. I can't speak for other customers and their particular experiences, but my experience was a good one. I would visit them again. Anthony and other staff members (Faye and Ricardo, if I remember their names correctly) displayed good customer service to me.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Walked out at Finance

By Fredn’Maria on 8/12/2018 at 3:24 PM. Helped by Could care less.

Looking to Purchase a 2500 Laramie with 5th Wheel. The truck was overpriced in comparison to other dealers in the area. Got their lowest price, ended up in finance, and the figures were changed to their original high price and added $1850 in other fee’s. (Addendum) Absolutely horrible experience they continued to run my credit until it dropped a tier to raise my interest. Clearly, a professional ring of thieves. I will not set foot in their facility again. It isn’t even worth walking in with your own financing, or cash, if they’re gonna break your back on a deal. absolute waste of time!

I would not recommend this dealer.

Overall Rating

2.5  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Quality of Work

Installation of side steps

By Rodney on 7/31/2018 at 1:35 AM. Helped by Brandon.

I bought a 2018 Ram 3500 from them and they ordered my side steps and rubber floor mats. 7 days later they called to installed the side steps burr stil no floor mats. They promised me they'll washed and cleaned my truck after the installation was done. It took them 3 1/2 hours to complete the install and at the end they said they wouldn't washed and cleaned my truck. So I left without my floor mats and with a dirty brand new truck. I'll not recommend this dealership to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Ace on 6/26/2018 at 11:01 PM.

South Point Dodge has a great selection of trucks, Jeeps and cars. Really liked the jeeps some have a pin stripe which other jeep dealerships don’t offer. Lots to choose from

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

PATHETIC AND ALMOST CRIMINAL

By John N on 6/8/2018 at 1:52 PM. Helped by Bart Peters and Jim Hayth.

I was charged $436, essentially for an estimate, to repair bent axle at which time they recommended to replace the entire rear unit for $4,300. I went to Jeep Masters and paid $1,300. FYI, Just Jeeps estimated the same service and price! I have called the service manager and general manager over 5 times now to talk through my experience and ask for compensation towards an oil service on one of my 3 Jeeps! We had several similar experiences with our 1st Jeep when we were under warranty years ago. I would never, ever recommend this place.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Still waiting on an answer...

By CT2500 on 4/23/2018 at 6:36 PM. Helped by Robert Cruz.

I dropped my 2500 Ram off on March 15, 2018 due to my engine light coming on. After running the quick diagnostic, the computer kicked back a transmission error code. A little concerning on a truck with only 27,000 miles, but hey, that’s what warranty is for. My service advisor told me there was currently a 3500 up on the only lift they could use on my truck, and it would be 5-7 days before they could look at it. Ok, figured it wouldn’t be an instant fix, and off I went. The service advisor was very good about calling every couple days and letting me know it was taking a little longer than expected to get the original truck off the lift; but then he either quit or got fired, and it was a quick decent downhill from there. After not being able to reach my original advisor for about 3 days, I got the assistant manager Robert Cruz info off the website the next morning, leaving a voicemail on both office phone and cell. NO call back. Called again the next day, leaving more messages; not a peep. Finally drove down there the next day on my lunch break to speak with him. That is when I found out my original guy was no longer with South Point, and pretty much since I was on his schedule, they had to remember to go pull up my file to look at my truck. Post-It notes are hard, y’all. It was pretty clear to me they didn’t even know my truck was even there much less had done anything to it. It was still in the same spot I’d parked it, with just a bit more dirt. Mr. Cruz, the assistant manager, was very apologetic, and promised he’s have someone look at it, and he promised he’d let me know something by the next day. If you are thinking he called the next day, you’d be wrong. After several voicemails, I had to drive back up there to talk to him. He said he hadn’t had anyone look at the truck, since there was now another truck talking my spot on the lift. He also said it was normal for them to take 2-3 weeks to do trans work on the bigger trucks. How one can get 5-7 days and 2-3 weeks confused is beyond me, but sometimes calendars can be tricky. When I asked why he couldn’t have just called to tell me that, he said he was busy. I then asked about a truck rental, as I had to haul a load of cattle that weekend. Robert asked what kind of trailer I had, and I told him gooseneck. He said he’d get me setup and to come back tomorrow. Come back the next day, nothing has been setup, so he calls Enterprise while I’m standing there. Off I go to Enterprise, only to be put in a 1500 with neither hitch. Ended up having to cancel my load. Five days later, I get a call from Enterprise, saying South Point has cancelled my rental, and I need to bring it back. Called South Point, they still haven’t even looked at my truck, but yep, they’ve pulled my rental. They did offer to put me in one of their vehicles, but at this point I wanted as little to do with South Point as possible. Another couple weeks go by, and after a couple more voicemails, they finally let me know they have my truck on the lift and are looking at it, but didn’t know exactly what was wrong. Finally, April 21, they call to let me know it’s ready. YAY!!! So off I go to pick it up, they guy hands me my key, and walks off. Apparently no one thought it would be necessary to explain what was wrong, or any of that silly information. Still don’t know what’s wrong with my truck, other that it was a transmission issue. I’m not even sure calling back and trying to find out would get me anywhere; and I’m tired of wasting my time with this place. They are, by far, the worst mechanic experience I have ever had; and I’m used to being not taken seriously, being a woman. I don’t think my treatment in any way was due to my lack of a certain appendage, more of just they don’t have their poo together. I can’t rate their quality of work, since no one bothered to tell me what they did.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Absolutely unethical

By EHooks on 1/8/2018 at 6:23 AM. Helped by Chris Jackson.

I called South Point to get information about lease deals and was convinced to come in so that they could give an estimate on my car as a trade-in. I told the salesperson, Chris Jackson, that I needed more for my car than they would offer but he assured me it would only take 5 minutes and I would be surprised. Despite knowing the car business well, I agreed. While I was there, Chris asked if he could run my credit and I said he could look it up without running it and he said okay. He ran it anyway. That is so, so unethical it shocks me. Bottomline, these guys do the old-school car dealer hustle. They don't care about their customers and they don't have integrity. Absolutely avoid this place.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible experience. Zero starts if I could.

By Coop on 12/22/2017 at 4:36 PM. Helped by Brandon Dromgoole.

Found a car I really liked but looked online a little more and found the exact same car at a dealer in San Marcos for same price except 15k miles less and automatic transmission. Took off work and drove down to San Marcos to look and called back to South Point Dodge Chrysler Jeep in Austin to see if they would beat the price. They came down a reasonable amount so I turned down the San Marcos deal and drove back to Austin to buy the car from South Point Dodge Chrysler Jeep. I was so sure of it I had my friend drop me off and told him to leave. When I walked in they told me that price was only if I financed through them at a higher interest rate. We had already discussed that I would be taking care of my own financing and had a check in hand. They said if you use your own financing we’ll only sell it to you for the original sticker price. I walked out. Guess I showed my cards by letting them know I was ready to sign and let the sales guy witness me telling my friend to leave and drive away leaving me there when they were about to close. I wasted a day off work, a trip to San Marcos and gave up a car I would have otherwise bought. I was hoping to have a new car to drive out of town for Christmas. Extremely disappointed. They used old used car sales techniques - good buy, bad guy. Salesperson (Brandon) left pretending to speak to his manager a couple of times. At the end he said “let me see if they will talk to you before you leave” and came back and said something to the affect that “they are too spineless to tell you themselves”. I have no proof that he didn’t speak to someone but I strongly suspect it was an act. I thought this kind of old school sales stuff was ancient history. Salesperson was extremely young and it showed but he learned his technique somewhere. I guess I should have known from my first visit when he said “what will it take to earn your business today?”.

I would not recommend this dealer.