Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.6  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Tom6289 on 9/10/2019 at 6:09 PM.

Easy in and out, great service! Friendly staff, completed service work with no problems. Took a bit longer than normal, but did not have sn appointment.

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
4   Friendliness
3   Overall Experience
4   Quality of Work

Oil change

By Robert on 9/5/2019 at 9:53 PM.

Bad to not be able to make appointment for oil change. 2 hours is ridiculous, especially for clients with pre paid service warranty. How many Parker county dealerships have this policy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great sales team

By Jgt on 9/4/2019 at 1:13 AM.

Great prices and patient sales team. They had a great selection and worked with us through our decision making process. They were very positive and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Demontjc on 8/31/2019 at 8:59 PM. Helped by Kat Brownlee.

The experience was awesome. Kat was a delight to work with. She made the sale a joy. Gary made finance easy and was very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of Edge Titanium

By Edge owner on 8/23/2019 at 12:43 PM.

We had a great experience and we treated with respect and understanding. They brought in the exact car we asked for and in the price range we needed. From the salesman to the finance manager, we were treated extremely well and will come back again when this lease expires.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
5   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Not the best experience today!!!

By Dunbar,Ron78 on 8/21/2019 at 11:47 PM. Helped by Daren or Darryl, who switched me to Tony!.

I was told the day before that they no longer take appointments for fuel filter & oil changes! So today I arrived at 7:10 & was told my truck was going right into a bay & would only take 1 hour! 40 minutes later my truck went to a bay!! Then at 8:30 I was told it was almost done! At 8:55 I had to go ask where was my truck & was told that it must be getting washed, but it did not washed!!! Paid bill & had to find someone to find my key. Seemed to have misplaced it. Needless to say not my best visit.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Great employee that checked me in and out

By Ducat44 on 8/21/2019 at 9:23 PM.

The reason why I still use y’all is because of the convenience logistics wise, and the staff that checks me in and out they are outstanding. The biggest problem is that you don’t provide loaner vehicles and being a business owner I would be willing to pay a little extra for that additional service. We use Sewell in FTW for all our other vehicles because of that reason

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great service

By JWK- PK on 8/21/2019 at 7:55 PM.

Everyone was friendly & helpful. The repair time was fairly short & the waiting area was clean & comfortable. I came back to SW Ford because the service was so good last year, this time was just as professional. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick oil change and tire rotation

By Mike on 8/20/2019 at 8:38 PM.

No appointment needed and I was in and out in 45 minutes or so. I hardly had time to read the headlines on the news.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

This was a recheck

By Tgut169 on 8/17/2019 at 7:57 PM. Helped by Landen Payne.

I was reevaluating since my last visit was horrible! Today's visit was good! Last time I stayed for 2 1/2 hrs. for the oil/ tire rotation package, which I took my car and left before they could clean the inside! I did not stay today but my advisor, Landen was professional. Called me with information regarding my car and called when it was completed. Great customer service today!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Got it done

By D-O on 8/7/2019 at 9:25 PM.

Got my car serviced for a recall in the amount of time my service advisor told me. Colton was a huge help and informed me if other recalls on my car. My only complaint would be waiting 30 minutes for my car to get brought out. Other than that service was great.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
3   Overall Experience
2   Quality of Work

Service recall

By Garner on 8/6/2019 at 10:21 PM. Helped by Darren Crow.

I made an appointment 3 weeks in advance to get 2 recall issues resolved!! I took it in and was told they would need my car approximately 6 - 8 hours. The service tech called in 2 & 1/2 hours to tell me my car was ready. I went to pick it up and was told they were only able to repair 1 recall issue because they DID NOT HAVE THE PARTS FOR THE SECOND ISSUE!! Why in the world would they have me bring it n if they don’t even have the parts to fix the issue!! That was a big waste of my time. Now I will have to take it in again!! Lord only knows when because NO ONE even said they would call me when they have the proper parts!! Very very disappointed in such poor service!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

No service after sale

By Troy on 8/1/2019 at 10:38 PM. Helped by Joe Houk Sales,.

Purchased a New 450 KR super communicative until they had the sale. Had issues with the truck talked to the service guy they needed the tuck back. I told them I had to have back the next day since they were only measuring to see why the 5th wheel did nit fit. Service said no problem they should have back same day. the following day still had not heard back so 1 hr before they closed I started calling no one knew anything about the truck since he was not at work that day. had to go there find truck. Then a month goes by no contact. kept calling leaving messages no response. finally got someone to answer the phone and they started to track the people who knew after another 2 weeks nothing had to call that same person and push them more. Finally after 3 months they figured out the problem and it got fixed. During the process discovered the inverter did not work so when I dropped it off asked them to take care of it then. When I picked up the truck the inverter still did not work. Pointed it out while I was there they took it back and checked it out. Brought the truck back to me did not fix anything said it was working I tried to show them they just said oh well it works. 5 minutes after I left the tech tried the same thing in a different truck and well they called me to say they messed up there is a problem and would need the truck back to fix it. I called an left a message the next day to see if I could drop it off while I had time. Did not get a call back for another week still have the same issue.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ford 150

By John Scott on 7/31/2019 at 10:56 PM. Helped by Gary Burdick.

Southwest Ford made the purchase of my new truck very easy and enjoyable. Dub found a vehicle that suited my needs and the finance group got a good rate for the time period I wanted.

I would recommend this dealer.

Overall Rating

3.2  

1   Customer Service
3   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

No help though service

By Brice on 8/1/2019 at 11:51 AM. Helped by Unknown.

After going to SW Ford for many of years, I’ve decided to leave a review. Service department is sub-par. When you pull in their service drive, you might as well walk in and FIND someone to help you, or you’ll be standing waiting for quite a while. I use to always go straight to Charlie Mann, but it seems he isn’t there anymore and not a soul in the service department has a clue what their doing. The only reason I go is their prices, but I’ve come to the realization that I’d rather spend the extra $10 to have quick, polite service down the street that won’t take 2 hours for an oil change...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Expedition

By Fernihod on 7/25/2019 at 8:03 PM.

Favi did a good job staying in communication during the entire process. She was very helpful and made it a quick process when we came into town to pick up the car.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

Worst dealership service in my 45 years

By John1234 on 7/24/2019 at 11:58 PM. Helped by Jason.

My entire dealing with the service department at Southwest Ford In Hudson Oaks was the worst experience I have had with a car dealership. I called at 0700 in the morning to schedule an appointment to have my vehicle serviced. They told me they had an open appointment 0900. This was the first lie I was told. I dropped my vehicle off by 0730 and was told I would be called as soon as they found the problem. At 1530 I still had not heard from them, so I decided to call. My rep for the dealership was not available so I left a message asking for a call back with an update on my vehicle. After an hour and still no return call I called a second time. Once again I get voicemail. I leave a second message to get an update on my vehicle. Still no return call. So two hours after my first call and them having my vehicle for 8 1/2 hours I make my third call. Surprise I get voicemail again. So I left my third message. About five minutes later I get a return call from my service rep. He tells me they haven’t had time to look at my vehicle but it will be looked at first thing tomorrow morning. I will say I was mad and asked why do I need to schedule for an appointment if they don’t keep them. My service rep told me “it’s a third party company that schedules these appointments. They have no idea how busy we are or how long things take. So they cram as many appointments in as they can. He said my issues happens all the time.” So now it’s so late I don’t have time to pick it up and take it anywhere else that night. Since he promised it would be looked at first thing in the morning I left the vehicle there (my second mistake and their second lie). So once I again I don’t hear back from my service rep all morning. So at 1230 I call and surprise he actually answered the phone. He told me they were still looking at it and that’s all he knew. Know I usually work on my own vehicles but due to my busy work schedule and it being 100 degrees outside I took it to get repaired. So I know a fair amount about vehicles. The issue that I took my vehicle in for should not take a professional mechanic over an hour maybe two at the most to figure out. So once again I’m guessing they lied and didn’t start first thing in the morning. The service rep calls me back at 1430 and tells me they found the problem. He makes excuses of how hard it was to figure out and that why it took all day. I don’t question him and just agree. He then tells me they don’t have the part in stock and due to the late hour it will be tomorrow before they can get it. So now my vehicle will be there three days. Finally he tells my how much my total bill will be. A little over $700 (last and final lie). I tell him go ahead and fix it. So day three mid afternoon I miss his call and get a voicemail my vehicle is ready. Soon after I get a second and a third call from him. At this point I’m thinking wow you can’t call me back when you are not doing what you said you were. But man once my vehicle is done and you are ready for payment you have all the time to call me. So I go to pickup my vehicle. When I walk in my service rep is standing there talking to another customer. I stand there several minutes without him ever saying a word to me. After they just talk about a lot of nothing he finally greets me. He goes and gets my paperwork/ bill. The total was $75 more than what he told me the day before. At this point I’m done with them and just pay it without even saying a word (my fault for not speaking up). So he pulls my car around. As he is getting out and handing my keys, he ask hey would you like me to wash it real fast. I’m thinking maybe that should have been done before you called me to pick it up or before you drove it around. I tell him no thank you. He goes well anytime you want one stop by and ask for me. At this point I say ok and drive off. So if you made it this far I’m guessing you know I’ll never go back even for a free car wash.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding service

By Deenurse on 7/24/2019 at 8:53 PM. Helped by Chris Brock and many of his employees in the parts, technical and other behind the scenes departments.

Chris Brock service manger has been outstanding in helping w the issues w our vechike not only is he professional -he’s friendly and treats all his customers like they are the only one he has even if they aren’t the only one he has been patient and has had to deal w Ford cooperate and has exceptional customer service - on and off the phone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and most relaxed car buying experience ever..usually I

By Ricky 's Review on 7/20/2019 at 10:44 PM. Helped by Mike Schumann.

It was a very relaxing experience compared to others oj ve the past 50 years. Mike and Dub were very helpful Nd answered most of my questions. Neitger were "pushy" or impatient with either my wife or me during the entire time if the transaction.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Not bad

By Gw on 7/16/2019 at 7:28 PM. Helped by Larry.

Jimmy ogle helped with a issue we had in the service center he did the best he could to bring a solution to the matter and we made an agreement and he came through.

I would recommend this dealer.