Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found My Dream Car

By dweber on 9/18/2019 at 2:31 PM.

The team at Southern Oregon Subaru was amazing with helping me buy my first car. They made the experience fun and relaxing, getting to know me as more than just a potential buyer. They worked with me to show me all of my options and helped me work through any concerns I had. Their willingness to meet me on pricing made all the difference when it came down to the final decision. I absolutely love my 2017 Outback and would take my business back to them and recommend them to anyone who is looking for a great team to help them find their forever car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable Buying Experience

By MamaH on 9/6/2019 at 6:06 PM. Helped by Wally.

Stephanie was super relatable and comfortable. Compared to the last car buying experience at a different dealership it was night and day. No pressure. Plus when we told them were we needed to be they respected our ‘plan.’ That felt good!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony’s the best

By Jonlawson on 9/2/2019 at 7:28 PM.

Tony went far above our expectations to find our family’s new car. He was kind, knowledgeable and friendly with our whole family. The process was smooth and painless and went away feeling very fortunate being able to work with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Changed my view of the dealership

By Maggiemae on 9/1/2019 at 12:10 AM.

My first experience with SO Subaru was not a good one. 3 years later, I was interested in a hybrid Subaru, so that meant the Crosstrek. I did my research and was prepared to purchase. I had met the manager. Randy, so I went directly to him. He referred to Tony Hernandez who knew more of the details of the car. I was raised by a used car dealer and am not fond of car salesmen or the whole process. I explained that up front, and I appreciated the fact that Tony has his own business as well as this job. It made me look st him differently. He is a nice man and not a pushy salesman. The process was easy and relatively painless. I would reccomend Tony to anyone looking for a new Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a new Subaru

By Mike & "Mom" on 8/13/2019 at 1:37 AM. Helped by Layne Sims, Stephan Abrams.

John and Tony were great, helping my mother and I get just the right vehicle for our needs. They were both friendly, helpful, patient, and informative through the whole research and buying process. We felt we were treated fairly and are happy with the deal we made, and of course we love our new car. Afterwords, both John and Tony have reached out to make sure we are comfortable with all the details on our Subie and have made it clear they're available should we have any further questions. By the way, on a side note, soon after the purchase we had some additional dealer options done through the Service Dept. and we're quite pleased with the work they did. Simply put, this is a great place to buy a new car - great people and great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd Subaru

By Lweigand on 6/15/2019 at 10:52 PM.

Just purchased my 3rd Subaru from Southern Oregon Subaru. I cant say enough good things about this dealership and the things they do for our community. Thank you for a great car buying experience.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Recall - potentially fatal

By roxannerbrown on 6/11/2019 at 2:43 PM.

We had a recap issued on our Subaru and it said it could be a fatal result and Subaru cannot get us in for 4-5 MONTHS. This is ludicrous and terrifying. We will be selling our Subaru and will never buy again from this irresponsible company.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Awesome Customer Service!!

By smurf on 6/6/2019 at 3:06 AM.

Good Customer Service in this day and age is extremely hard to find - excellent is almost impossible. I just purchased my second Subaru from Rick Aarons. His Customer Service is awesome - even after the sale has been made! He continues to be thoughtful of the customer, knowledgeable, honest, helpful and fun to work with! He offers his service after the sale as well as before. I highly recommend buying a car from Rick! Thanks Rick - I love my Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy

By Tanalynp on 5/30/2019 at 1:58 AM.

We have purchased 3 cars from southern oregon subaru. Nick knutson sold us the last two. From test drive to driving away was about two hours and that included a trade in. I told him exactly what payments, car type we wanted and he delivered 100% I always give them first dibs on getting us a new car. Never regret one purchase from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

There is no better choice than this dealer and salesperson..

By auto industry pro on 4/3/2019 at 11:36 PM.

First, please know that I am an auto dealer, specializing in used wheelchair vans. I was born and raised in the auto industry, with several members of my family in the industry as well. All total, I have been involved in the industry in roles as an employee, manager, and owner, for the past 40 years. With this as my life experience, my experience with dealerships and salespeople is vast. Recently I had the great pleasure of experiencing southern Oregon Subaru and their amazing employees. Nick went above and beyond with test drives, time, educating me about the vehicles (this man knows the product like few salespeople I have ever met) and even being warm and friendly in the process. I actually took the time to write the GM a long letter raving about Nick, Ty and my experience with them, focused mainly on Nick, as he was the person I spent much time with. I will strongly suggest that if you are wanting to learn about or buy a Subaru, it is worth the time, even if you are some distance away, to go see Nick, Ty, or I suppose any of the salespeople at this dealership. To use an old expression, "if these folks would happen to treat you wrong... I'll eat my hat! :) And if that expression is too old for you, lets just say this...I don't believe you could find a better dealership or salesperson than if you go to this dealer and ask for Nick. And if he is not available, I'm sure that Ty or another super person will treat you so well that you will leave feeling great about your time there, as I did. They get 5 gold plated stars from me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Teamwork

By Big Mac on 3/27/2019 at 11:32 PM. Helped by Craig.

Last week we bought another Subaru Outback from Craig. He did an excellent job and he also sold us on the subaru app where we can locate our car. When we got home we had difficulty with the app. We stopped by the dealership and Craig had clients in his office so he asked RICK to help us. Rick re-upload the app and showed us how to use it. We love that there is teamwork at this dealership. We appreciated RICK's ability to help us while Craig was with other customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great experience!

By Big Mac on 3/19/2019 at 1:47 AM. Helped by CRAIG PENA.

What a breath of fresh air it was dealing with Craig Pena. He not only made purchasing a new vehicle easy he also handled all the paperwork which included financing, warranties and additional items. Craig trained us on the features of our new vehicle, took us on a test drive and completed everything in a matter of 3 hours. This being our third Subaru bought at this dealership, why would we go anywhere else? Thanks again Craig.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

My Experience

By LinHin on 2/24/2019 at 9:27 PM.

Tony helped me with a problem after the service man dismissed me. He explained the lease process and I feel comfortable that he will answer any questions that I might have in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff that understand family needs!

By Hpennington on 2/7/2019 at 5:20 AM.

Everyone at southern oregon subaru was so kind, patient l, easy going and not pushy! We worked with Bob on leasing a 2019 outback for our family of five. He was always super easy to get a hold of, listened to all our needs and concerned and found us an awesome price for an awesome car! I don’t plan on ever car shopping any where else!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Great Service!

By JC on 1/16/2019 at 5:51 PM.

The dealership was extremely easy to work with. Bob our salesman was upfront and made sure that we got the best deal possible. We would absolutley reccomened this dealership to friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Customer Service!

By Melissa Cano on 1/11/2019 at 6:07 AM.

John has now sold three cars to us, and each time we felt we were in great hands. One of the sales came after a car accident that left our vehicle totaled. He still managed to make the exchange as pain-free as possible. He’s a straight shooter, knowledgeable, and will make it the easiest car purchase you have ever made. Not to mention, he spoiled us by taking the cars to our home (once they each were purchased) and programmed our garage door openers. Talk about going the extra mile. We highly recommend John to any and everyone we can!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience!

By ML on 12/19/2018 at 4:36 AM.

Easy to work with dealership; made my first experience buying a car pretty stress free. Love the new car and feel like I can work with the dealership for a long time to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Best experience with a dealership we have ever had!!

By Jenniferrose77 on 12/16/2018 at 9:16 PM. Helped by Jim Nickels.

This dealership is the best dealership we have ever worked with. The salesman were upfront and honest and helpful in finding and meeting our needs. They worked hard to make sure we got the best deal we could. Everyone was friendly and helpful. We will recommend Southern Oregon Subaru to all our friends and family. We are pleased to be a part of of the Subaru club! Our personal sales professional was Bob Adams and he awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Rosemary on 12/7/2018 at 8:06 PM.

We recently purchased a 2019 Subaru Ascent and from the moment we drove into the lot, we had zero pressure, all our questions answered, never felt rushed. Ben was our salesman and he was very professional and knowledgeable. Since we never buy on impulse, we said we needed to think about it, and Ben totally understood and seemed genuinely happy to have helped us. The next day we worked with Nick, and I must say we had fun buying the car. I simply cannot say enough about all the people at SO Subaru and we both highly recommend anyone interested in having a no pressure, great car buying experience, to check out the professionals at southern Oregon Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great savings and service.

By Apg6376 on 11/26/2018 at 11:13 PM.

Great service and selection at Southern Oregon Subaru. Ben helped me get started before I made the trip from the coast; Bob finished the deal with prompt and kind service. They were both easy to talk with and seemed very knowledgable about subarus. They went out of their way to find me the right car and loan. Valerie made the loan signing proccess easy with her prompt service. I would highly recommend getting your subaru through them.

I would recommend this dealer.