Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very nice place and the service is number one

By TEC on 7/19/2019 at 9:04 PM.

will not buy my cars from no one but southern VW' long time customer I no I can trust southern VW sales service for my cars and truck for years to come.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Battery issue

By OHALLORAN.KYLE43 on 7/19/2019 at 6:36 PM. Helped by Andrew.

Went in with a suspicion that my battery was on its last leg. Met with Andrew in the Service department. He was extremely professional. Andrew kept me updated throughout and didn’t charge for anything I didn’t need. Price was fair. Great experience. Will 100% be a returning customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Southern VW

By WALTER.WINGARD on 7/19/2019 at 4:27 PM. Helped by Andrew.

Working with there sale team has been an excellent experience each I purchased a car with them. Cortz made Everything very easy for me during this process. Services when working with Andrew has been nothing but top notch services and he's a true professional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient quick service!

By OLDTW on 7/19/2019 at 4:04 PM. Helped by Andrew.

I have been a customer here since 2003 and the service has always been exemplary! My various service associates are efficient, helpful and explain everything related to service in a very precise way! Andrew is the current service associate and he is so pleasant and great to deal with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My EPC Light was coming on

By VAGIRL531 on 7/19/2019 at 4:02 PM. Helped by Brett Weiss & Tim Champion.

I have dealt with Brett Weiss since 2005 with all my Passat's. His Assistance in this issue along with Tim Champion the service advisor, all my concerns and issues were all addressed in a professional manor. This is what keeps me coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Kedija A. on 7/19/2019 at 1:57 PM.

Justin did a great job in making the car buying expirence easy, quick and simple. He was able to make something tedious into an enjoyable expirence ! He found a great car that met my expectations above and beyond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On time service (took me 30 minutes early).

By SAM.GILLETTE.444 on 7/18/2019 at 7:44 PM. Helped by Wes. Service representative.

Excellent service. Received status updates from Wes during the service, and car was out of the shop on time. Billing and car valet were prompt after service. Not particularly thrilled with the format of the post service questionnaire. Verify my review with a password? The survey is becoming onerous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By CHRIS.MOYER73 on 7/18/2019 at 4:57 PM. Helped by Ernest.

The new service advisor, Ernest, was very helpful and polite. All my requested services to the vehicle was meet. It did take a little longer than the estimated 2hr wait, but I understand with an my extra service check I asked for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Blissful

By TWATKINS757 on 7/17/2019 at 4:27 PM.

Wonderful experience at southern motors last week , i came in and explained what i needed and they hooked me right on up with everything i needed plus thanks guys

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Quality Workmanship with a smile

By GregG on 7/17/2019 at 2:37 AM. Helped by Andrew.

High quality worked performed completed quickly and on time at a reasonable cost. The staff at Southern VW was very helpful yet friendly and professional. I wish the driver would return the seat to the setting he found it in. I am only 5-6 and gee whiz he is lots taller than me and the driver's seat was all the way back!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New VW Beetle 😊

By MZZMEG on 7/16/2019 at 6:54 PM. Helped by The woman that received my payment. And the man who did the paperwork..

I received Excellent service from my sales person. John explained and showed me all the information I needed to make an informed buying decision.😊 Many thanks to the wonderful team as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect pricing & convenience!

By GABRIELWETMORE131 on 7/16/2019 at 5:39 PM. Helped by Andrew.

Southern Volkswagen provided not only outstanding service, but competitive pricing as well. A friendly and thoughtful staff managed to help ease the strain of planning and paying for needed car repairs. My service technician Andrew was fantastic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and informative

By DEEKA88 on 7/16/2019 at 4:30 PM. Helped by Andrew Smithson.

I had a pleasant experience working with Andrew as my service advisor. He is very knowledgeable and was able to quickly provide the root cause and parts needed for my Tiguan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You to the Southern Volkswagen Team

By K. F. on 7/15/2019 at 4:53 PM.

I had a quick and pleasant car buying experience with David Hoopes and the team at Southern Volkswagen. I had a few questions about my new vehicle's features; David was very knowledgeable and patient and took his time to ensure that I was comfortable and informed. I would enthusiastically recommended this dealership to anyone in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and timely email reminder.

By MARICIAGRANBY on 7/15/2019 at 5:52 PM.

They were waiting for me and not me waiting for them. The wait time that was quoted before my appointment was exactly correct. The servicemen also had recommendations for breakfast that my family could afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Volkswagen experience

By CHPRCHK on 7/15/2019 at 5:05 PM. Helped by Wes Tolson, Service Advisor.

The customer service at Southern Volkswagen is first-rate. My Service Advisor, Wes Tolson was personable and informative. I receive 5 star service every time.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By KJENKINS9 on 7/15/2019 at 4:49 PM. Helped by Tim Champion, Service Advisor.

Simply put, the service was excellent. The cost of my service was reasonable. My service advisor, Tim is terrific. No complaints about the service, but the dealer needs to replace those chairs in the waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By ROBERTASHORT on 7/15/2019 at 4:32 PM. Helped by Tim Champion.

Professionalism at its best! Tim Champion in Service Dept and General Manager Farley Perkins are very professional and thorough. Always friendly and always anxious to help. Great problem solvers😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly and professional staff

By Cam04 on 7/14/2019 at 1:40 AM. Helped by Tara McCullough.

Excellent service and didn't have to wait a long time. Tara was very helpful, friendly, and professional. Very knowledgeable about my car and what is needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By LAWIGNS on 7/13/2019 at 10:31 AM. Helped by Andrew Smithson.

Excellent service and didn’t have to wait a long time! Andrew Smithson is very helpful and polite! Kept us informed in a timely manner if an issue was found! Staff was very friendly!

I would recommend this dealer.