Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You to the Southern Volkswagen Team

By K. F. on 7/15/2019 at 4:53 PM.

I had a quick and pleasant car buying experience with David Hoopes and the team at Southern Volkswagen. I had a few questions about my new vehicle's features; David was very knowledgeable and patient and took his time to ensure that I was comfortable and informed. I would enthusiastically recommended this dealership to anyone in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and timely email reminder.

By MARICIAGRANBY on 7/15/2019 at 5:52 PM.

They were waiting for me and not me waiting for them. The wait time that was quoted before my appointment was exactly correct. The servicemen also had recommendations for breakfast that my family could afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Volkswagen experience

By CHPRCHK on 7/15/2019 at 5:05 PM. Helped by Wes Tolson, Service Advisor.

The customer service at Southern Volkswagen is first-rate. My Service Advisor, Wes Tolson was personable and informative. I receive 5 star service every time.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By KJENKINS9 on 7/15/2019 at 4:49 PM. Helped by Tim Champion, Service Advisor.

Simply put, the service was excellent. The cost of my service was reasonable. My service advisor, Tim is terrific. No complaints about the service, but the dealer needs to replace those chairs in the waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By ROBERTASHORT on 7/15/2019 at 4:32 PM. Helped by Tim Champion.

Professionalism at its best! Tim Champion in Service Dept and General Manager Farley Perkins are very professional and thorough. Always friendly and always anxious to help. Great problem solvers😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly and professional staff

By Cam04 on 7/14/2019 at 1:40 AM. Helped by Tara McCullough.

Excellent service and didn't have to wait a long time. Tara was very helpful, friendly, and professional. Very knowledgeable about my car and what is needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By LAWIGNS on 7/13/2019 at 10:31 AM. Helped by Andrew Smithson.

Excellent service and didn’t have to wait a long time! Andrew Smithson is very helpful and polite! Kept us informed in a timely manner if an issue was found! Staff was very friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The A Team

By RCROBERTS854 on 7/12/2019 at 5:55 AM.

Charlie Roy could not have made the car buying experience any easier. He had the right car, the right price and everything was prepped and delivered as expected .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exactly what I expect from my dealership.

By KIMMYNTHEGO757 on 7/12/2019 at 4:29 AM.

I never have my car service any other place. I can always depend on my Volkswagen customer service rep to keep me informed of the things that I need to have done on my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, Great Family atmosphere

By JORDANLIGHTBODY on 7/11/2019 at 4:20 PM. Helped by Tara M..

Great service, job well done. And efficient. Can’t beat that, everything you want from a service center. Would totally recommend to all my family and friends and will do so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By ROSHAWN8580 on 7/10/2019 at 9:23 PM. Helped by Jenn 0'Neal.

My visit was great everyone was nice and friendly. They answered all of my questions and fixed my problem. I was very satisfied with everything

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

Waited sooo long

By Passatman on 7/10/2019 at 8:31 PM. Helped by Tim in service.

I had an appointment at 7:45 for an oil change. I arrived a bit early and they took the car in. I sat in the waiting room for two hours. Two hours. With an appointment. That is unsatisfactory. The only bright spot was that Tim,the service tech, was very polite and on point.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and follow through

By BILDSURVEY on 7/10/2019 at 1:56 PM.

Very pleased with final delivery of our vehicle. We looking forward to many years of dealing with this dealership. Thank you for communicating so well.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Extremely helpful staff

By PUREPLAY1 on 7/9/2019 at 6:11 PM.

The staff worked hard to meet my needs. Very friendly to my entire family. Will use them again for my next car buying adventure. Great dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 thumbs up

By AFLAHERTY on 7/9/2019 at 5:33 PM. Helped by Ernest chakley.

This dealership has friendly employees who listen to your concerns and get you in and out as quick as possible. They walk you through each step and let you know what they recommend without pushing you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Service

By TRISHA.STRACHAN on 7/8/2019 at 5:34 PM. Helped by Tim Champion.

I came in for an active recall, oil change, and state inspection. It was done within 2 hours which was real quick in my opinion, since they weren't sure if it would take all afternoon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gli purchase

By GregJ89 on 7/6/2019 at 2:05 PM. Helped by Justin Natale.

Both Justin and Bobby were very helpful and made this an awesome car buying experience. This is the second vehicle I've purchased from southern Volkswagen and will continue to do business with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By STEPHWARR on 7/5/2019 at 9:32 PM. Helped by Wes.

The service was superior as always! Everyone is always very friendly. Vehicle was done on time and to my satisfactions. Thank you for the great service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By TEWHITFIELD on 7/5/2019 at 6:11 PM. Helped by Tim Champion.

My service advisor (Tim) was very professional and upfront. He kept me informed on pricing what was needed. I was impressed with letting me know upfront the wait time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience by the wonderful Tara

By Anthony T on 7/5/2019 at 5:39 PM. Helped by Tara.

The service department was pretty busy, but thanks to the wonderful Tara my car was put into the queue and cared for that day. She made the whole experience much better for me which could have been very volatile. I wish I could thank her more

I would recommend this dealer.