Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
3.9  
Overall Experience
3.8  
Price
4.1  
Quality of Work
3.8  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First service after new truck purchase.

By TLM2018F150 on 5/1/2019 at 4:40 AM. Helped by Jeremy Lunsford, Service advisor.

I bought my 2018 F150 in October 2018, and couldn't be happier with my purchase. The sales and service departments are top notch. I would recommend Donaghue Ford to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great People to work with

By Ric28 on 2/11/2019 at 2:53 PM. Helped by Kyle.

We have been purchasing for over 22 years at this location, met Zak and has sold us our last 7 vehicles looking for number 8

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Satisfied Customer on 12/29/2018 at 3:33 AM. Helped by Chris Fears, Amanda Weaver.

I reached out to the dealership looking for a specific vehicle. Chris Fears, Internet Sales Manager, and Amanda Weaver, Sales Manager, were professional and easy to work with. Would recommend the dealership to anyone looking for a Ford product. Definitely worth the drive from DFW.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

No Service after sale

By Jeff456 on 12/27/2018 at 7:39 PM.

Bought 2018 F250 Powerstroke At 6000 miles check engine light came on. Light went back off before I could get it to the dealership. Dealership looked into it. Told me they reprogrammed CPU. They told me don’t bring it back. I won’t go back at all. Jeff

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior car buying experience

By Debbie on 7/20/2018 at 4:33 AM.

I believe the greatest compliment that can be given a dealership is a return purchase. Bought my second vehicle from Southwest Ford today. Don Rice was our salesman and he really deserves 5 stars for the way he lead me through the entire process. Drove away very satisfied with a new Ford Edge. Highly recommend this dealership and this salesman.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

One Diesel Tech?

By Disappointed on 1/8/2018 at 2:42 AM. Helped by No name.

Been here 6 times for service. The lone Diesel Tech they have has yet to be on duty. Guess I need to check his schedule and then schedule my breakdowns

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2017 F150

By cmccloud on 12/3/2017 at 3:48 AM. Helped by Matt Hammack.

Salesman, Matt Hammock, was great! Would recommend to anyone looking for a friendly, trusting salesman. He was patient with our needs and exceeded all expectations.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Fast, No Pressure Sales Team

By Patrick Gibson on 9/3/2017 at 2:48 PM. Helped by Cody Anderson.

After their service department damaged the heads on my Excursion beyond repair, I was forced to buy a new vehicle for my wife. We decided on a used Ram 1500. I called in and made an appointment to see the truck. Even though we were a bit late, the truck was sitting outside ready to go. Cody was extremely pleasant. The test drive was awesome, so we bought it. 30 minutes from decision to driver seat. A few months later I was in an accident and totaled my Kia. We returned to Cody and received the same friendly, no pressure sales experience. I purchased a used Ford Escape. I was so impressed with the sales, that when my neighbor mentioned his cars present debacle, I drove him straight there to see if they could help him get out from under the older Focus he was having issues with. They put him in a brand new Fiesta. I should note, their service department isn't my favorite, but their sales teams are amazing.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pathetic service department

By Fordsucks on 8/29/2017 at 11:10 AM. Helped by Jeremy Lunsford.

What a joke for a service department. Brought my truck in for high engine oil temps, all they did was check codes and tell nothing was wrong. I confronted Jeremy, one of the service advisors, and he tells me he contacted Ford about my issue and they said the temps I was complaining about was normal. I did not believe his excuse because it did not do this until about 30k miles. Basically what they said was ford designed a diesel pickup to run hot while pulling a 7500lb travel trailer.They did nothing to correct the problem with my truck. It's pretty sad when you buy a 50 thousand dollar truck and Ford won't stand behind it. I picked up my truck that supposedly there was nothing wrong with and repaired it myself. Pretty sad when the people that designed and built the truck can't or won't fix it. I have driven Ford vehicles all my life, but this is the last one. Southwest ford service is a joke and so is Ford. Buyer beware when you buy a Ford, they don't stand behind their warranty. Ford sucks

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchase of 2016 F 150

By Jamie525 on 12/1/2016 at 9:38 PM. Helped by Jake Johnson.

Purchased a 2016 F 150, our salesman was Jake Johnson, did a great job would highly recommend this dealership. We were not pressured to make any deal by anyone.

I would recommend this dealer.

Overall Rating

3.2  

1   Customer Service
5   Friendliness
4   Overall Experience
5   Price
1   Quality of Work

Easy purchase until after purchased

By Dre940 on 7/11/2016 at 8:48 PM. Helped by Chad, upper management.

Customer service is always a big plus but 5 days after purchased the truck check engine came on. Not every helpful after purchased like they promise.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest and Deceitful, but Friendly

By DFWFamily on 7/9/2016 at 4:50 AM. Helped by Andrew & Owner/Manager.

I dealt with Andrew. He was very nice and polite, but not very honest. After talking the day before, my wife and I drove a 170 mile round trip to see this 2015 Jetta TDI SEL (VIN 3VWLA7AJ3FM335587). I was explicitly told that the vehicle was in excellent condition, and ready to be driven off the lot having been quickly serviced and detailed. When we arrived we soon found that the vehicle had been in an accident, had damage to the front bumper, and had a cracked windshield. I soon noticed that the front tires were a different brand than the rear, which led me to suspect the damage to the front of the car may have been significant. We were told that they might be able to work something out because of the damage, so we took it for a test drive. The vehicle strongly smelt of cigarette smoke, and the interior cloth near the driver window had noticeable cigarette burns. By the time we returned to the dealership, my wife and I both felt nauseated/sick from the strong odors. We were not able to reach an agreement in price because the dealership was not willing to negotiate. We left the dealership knowing that we had been lied to and deceived, but felt very fortunate knowing we avoided a disaster as well. I would not recommend this business to anyone, and would warn all potential customers to be very cautious in your dealings.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price

Worst experience ever!!!

By Experienced buyer on 4/13/2016 at 1:42 AM. Helped by Sales manager.

I drove 40 miles from Dallas for this specific truck. They highly underrated my trade in price which would have been excusable. But they refuse to go down on the price of their vehicle. I never have dealt with such ignorance in buying a vehicle from a dealership. Mind you I used to sell and became an assistant manager for Toyota about 10 years ago just so you know I have experience. Really who pays the sticker price on a vehicle what do they think we are complete idiots. I don't blame the salesperson all of this came direct from the sales manager. Way to treat a customer who drove 40 miles.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible people to deal with

By Kylee77 on 3/26/2016 at 9:41 AM. Helped by Darren chance d.

So I got hit by a semi in July . Please tell me why my car is still not fixed correctly from this southwest ford collision center almost a year later?? Horrible customer service from Chance!!! (He hung up on me ) ... Horrible horrible horrible !!! Do not take your car here you will get a warranty an them not honor it !!! Now I must pursue more just to get my car drivable. Save your self the headache I have gone through for almost a year now !!

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Incompetence or Lying

By Linda Easley on 10/27/2015 at 4:17 PM. Helped by don't know his name.

I took my 2010 Accord I purchased from Southwest in to their QuickLane service for low tire pressure light being on. Service dept worker said he couldnt find anything wrong with the tires. Took it somewhere else a few days later and they found a nail in the rear driver side tire. Now I would not trust them to do an oil change.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our BEST car buying experience!!!

By NateStarsFan on 10/3/2015 at 2:46 AM. Helped by Andrew McGrath.

My wife and I were in a spot where we had gotten into a pretty bad finance deal while we were in bankruptcy.,we were paying over 18% interest on our car!! We tried several times to find someone that would help us get out from under this weight! We were turned down time after time after time and had given up. Just the other day I figured to give these guys a shot.. We stopped in and right away we were blown away by the professionalism and courtesy given to us here. Our salesman Andrew McGrath was TOP NOTCH and did whatever it took to get the job done! We are lifers here! We will never need to go anywhere else! WAY TO GO SOUTHWEST FORD!! Nathan & Kristi

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Where dreams come true.

By lIsalynn on 7/28/2015 at 1:32 AM. Helped by Darwin Kloster.

I just want everyone to know i always have a great experience when i go to southwest ford in greenville. Eveyone is so friendly and greet you with a smile and go above and beyond to help you get your dream car, i received mine on Saturday july 25th. I had a great salesman Darwin Kloster did everything possible to help me with the perfect car, down payment and the same carpayment. I cant thank him enough and everyone there that went above and beyond. Thank you all ! This is the 2nd car i bought there.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great sales experience

By Lgeorge848 on 11/16/2014 at 9:28 PM.

We came into the dealership after looking at Jeep Grand Cherokees. We were pretty much decided on getting the Grand Cherokee, but I wanted to look at the Ford Explorer before I made up my mind. When Ryan Cooper met us in the parking lot, he was friendly and knowledgeable. My husband and I really look for characteristics such as professionalism, honesty, and kindness in those that we seek to do business with and Ryan possessed those qualities. We never felt pressure or rushed to make "a deal." The car buying process, although usually time consuming and painful, was unexpectedly pleasant and without delay at Southwest Ford in Greenville. I would definitely recommend this dealership and dealer to someone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Experience!!

By Kimswesties2 on 11/13/2014 at 12:37 AM. Helped by Danny in finance.

We came into the dealership to compare the Edge and Escape. We were lucky and got Andrew as our salesman. He was very helpful and knowledgeable. We did not feel pressured. We decided on the Edge and the whole Southwest experience was great!! Would highly recommend this dealership and Andrew as the salesman. Looking forward to stopping in and having scheduled maintenance handled. Thanks again!! Randy & Kim P

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

J.c. New Truck

By jeff c. on 10/24/2014 at 12:35 AM. Helped by Jeremy Lunsford.

Jeremy was very helpful in purchasing my new truck. He was not pushy while I was deciding on a vehicle. He also called later to see if i was enjoying the new truck. I would send other people to buy a vehicle from Jeremy.

I would recommend this dealer.