Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.6  
Friendliness
3.9  
Overall Experience
3.6  
Price
4.1  
Quality of Work
3.6  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Worst experience I ever had

By Mitch clausen on 7/14/2017 at 6:28 PM. Helped by Sales manager a little kid.

The sales manager told me " what is with in tolerance, I don't even know what that means " he is an incompetent kid with an attitude. I bought my car, great experience. Then the nightmare started they got me. First they scratched my car all over detailing it. Buffed it out 3 times, still looks bad. I was told they can't buff it much more the paint is getting thin they don't know what else they can do.... O yeah and if you by a black car you are supposed to expect a bad paint job because it's black.... Second my steering is off, the sales manager told me it is with in tolerance and that's it.. Third my auto off feature where the car saves co2 at a stop does not work 98% of the time. I will trade this car in asap and never go back to southwest Infiniti again, I suggest you never go there to start with.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I adore Southwest Infinity

By Ladyrealtor on 4/4/2017 at 4:00 AM. Helped by Mark Nicholas, Monica,my service advisor.

I have been driving over 30 miles, one way to get my vehicle serviced there for 5 years.I would never buy a vehicle nor have one serviced anywhere else.Fred Galluci, Mark Nicholas , Monica in service and Larry in sales are like my family.They will never disappoint you! Believe me, I've always had premium vehicles, but I love my Infinity the most.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Selling Cars with more problems and Big bucks

By laurensap on 2/22/2017 at 6:41 PM. Helped by Rayan.

I recently purchased a pre owned QX80 however have had more problems with it then I would like. I have had the car 2 months and have already had to replace a tire and the battery. I have had Lexus's previously and never have I ever had so much trouble with a car right after purchasing it. I will be buying Lexus's again in my future as I am very disappointed in how the Infiniti was sold to me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Safiquddusi on 12/17/2016 at 11:05 PM. Helped by Keara and Mark.

Outstanding customer service. I couldn't be happier with the service and my new car. Mark was a great financing manager. Definitely recommend seeing him. Extremely helpful and very nice. Keara was a great help when I was searching for my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick Riley, a great salesman and now a friend.

By Ned Y. on 11/22/2016 at 12:08 AM. Helped by Nick Riley.

My wife and I needed a full sized SUV for our growing family. After months of searching online, I located a Durango at this dealership that was within my budget. I secured financing through my bank (just in case) and purchased a plane ticket Friday morning. The plan was to fly in that Monday, and if everything checked out, hopefully I'd be driving it back to NOLA that day. Unfortunately things did not go as planned, at first. Upon landing I gave Nick a call at Southwest Infiniti, only to find out the Durango in question was sold hours after he left Saturday evening for the weekend. I was disappointed, and upset naturally thinking that I had spent money for nothing. Nick told me he had some good news however, he received a newer Dodge Durango over the weekend. I decided to check it out just in case. I'm glad I did. Long story short, Nick worked with me, and got me into a newer Durango with more features than the original Durango I was coming to see for nearly 5k less than their original asking price, and within my budget. The best part is my wife is happy. Thanks again Nick. God Bless.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

DO NOT TRUST LAYTH KHALILI- salesman

By Washington on 10/21/2016 at 3:21 AM. Helped by Layth Khalili.

Just bought a 2016 Chevy Silverado. I was working with Layth Khalili. He told me the truck was in "pre-stein" condition. I flew from WA because I felt I was communicating with an honest and trust worthy sales man. When I arrived, it was pouring rain but Layth validated with assurance that there were no dents. After arriving home, I counted over 150 dents that are common from hail storms. I called Layth feeling he needed to make this right. He had the dignity to tell me he didn't notice one of these dents and felt it wasn't his problem. He got his commission and that's all he cared about. That is pretty unbelievable. I will not be back for future purchases and do not recommend Layth for any purchases. It has been a headache thinking I bought a 2016 with 150 dents.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

3rd lease

By lfgamble on 8/8/2016 at 5:04 PM. Helped by Mohammed and OBrian Mullins.

I will continue to lease vehicles as long as employees of the caliber of Mohammed and OBryan Mullins are a part of the team. They go above and beyond to make sure that customers are taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Years of excellent Service

By Dr. O - Houston on 5/29/2016 at 8:23 PM. Helped by Kenny Taylor.

I purchased my first Infiniti 8 years ago and I was a young man looking for a sporty sedan. I was treated with respect and given a fair offer with appropriate interest rates given my credit score at the time. I've now obtained my fourth vehicle from Southwest Infiniti and they continue to be a great place to purchase/lease a vehicle. I get all my scheduled services here. The waiting area is always clean and they provide an assortment of hot and cold beverages, and sometimes fresh baked cookies. The staff is always friendly, and if ever I had an issue, they were happy to help resolve it. I recommend this place without reservation.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Great car, downright terrible overall service and experience

By beedo34 on 7/28/2015 at 2:28 PM. Helped by Heidi, Daylan.

. Went in to look at a preowned G37 I had my eye on. There was damage to the bumper to which the saleswoman told me that they would replace the bumper for me free of charge. As soon as they got me to sign the paperwork, however, all the lies and sleazy tactics started to come out. I asked her about replacing the bumper and she told me that they would repair and paint over it "if possible." I knew this meant that they were just going to do what they could and see if I went for it. First attempt at repair was unsatisfactory to me, so they painted it again and I can live with the way it came out. Beware their paint and body shop. If consists of a guy in an EZ-up out in the back of the lot painting cars outdoors. This is one of the worst things you can do for auto paint but they don't care. The financing rep I worked with tried the biggest con of all. I bought a service plan for the car and then decided that I would deal with any emergencies out of my pocket so I decided to cancel the plan a few days later. He provided the form and I promptly sent it back to him. I followed up and he said that I would get my money back 4-6 weeks later. 8 weeks go by and I call and I cannot get anyone to pick up the phone, call me back, nothing. I called Infiniti national relations and they say that the form was never submitted. Another blatant lie. I'm working with Infiniti national now to get my money back. I don't have a bad taste in my mouth about the car, or even the Infiniti brand. However if they will show this kind of behavior and disrespect to me, they WILL do it to you. Beware this dealer. They will promise the world and make you feel like you are in some kind of control and then do a complete 180 on you after they get your money so they will never get another dime from me or anyone I know. Do not learn about this place the hard way like I did. Also, a lot of the 5-star reviews on this and other sites are just copy-pasted to pump up the reputation of the dealership. They also mention salespeople by name and call them the best salesman ever. Beware self-promotion on review sites.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go With "O" Odell Dovai - Salesman of the Century!

By HouseBeautiful123 on 5/28/2015 at 8:42 PM. Helped by Odell "O" Dovai ......aka....Go With "O".

Go With "O" !!! "O" Odell Dovai is simply the BEST guy ever! He's not just a salesman, but when we bought from him, we got the feeling, that everyone loves this guy, and honestly, my wife and I do too! As we were walking around the dealership, everyone, and I mean EVERYONE that worked there, kept saying his catch phrase "Go With O" He was greeted with big smiles from other salesmen, his previous clients that were in service, the receptionist ladies, everyone! This made us feel like we were blessed to get this guy as our salesman, and he lived more than up to that. O made it so simple to buy our suv. We came in all prepared to haggle and have to fight for a good deal, and he just killed us. He was so honest, so straightforward about pricing and the quality of the QX we were buying, that my wife and I still feel like we got the very best deal in town, even if it's only because we bought from "O!" My wife and I very highly recommend Odell Dovai and Southwest Infiniti. Go With "O" !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service work ( LF Seat )

By Ethchmansurfing on 5/15/2015 at 6:41 PM. Helped by Bobby.

Bobby is an easy going guy. They repaired my seat that had a leather defect. The repairs turned out great. He exceeded our expectations. Will recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place for sales & service

By Queenie on 5/15/2015 at 8:49 PM. Helped by Bobbie Messer.

This is our 2nd vehicle to buy from this dealership. We actually visited others and they did not compare. The knowledge and friendliness of the sales staff goes far beyond other dealerships we visited. When we went for our first service visit everything went extremely smooth. Our service advisor took care of all our needs in a fast and friendly manner. This dealership is #1 in all aspects.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service by Bobby Messer

By blodgett,julianne118 on 5/1/2015 at 12:36 AM. Helped by Bobby Messer.

I had my car at the dealership a few times and Bobby was always a great help, getting me and my car "in and out" quickly and efficiently.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Service!

By HappyFX35 on 4/29/2015 at 9:45 PM. Helped by Bobby.

I drive from Tomball for Bobby's exceptional service experience. I'll always make my appoitments by email and Bobby is quick to respond. Whether it's a simple maintenance, new tires, or my bluetooth acting up Bobby is there to make sure the issue is identified and solved, in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service!

By jhaines on 4/28/2015 at 6:23 PM. Helped by Bobby Messer.

Brought my JX35 in because it was making a strange noise. Bobby took the time to listen to my crazy description of the problem (and my layman's diagnosis :-)). He secured a loaner car for me and let me know as soon as my car was ready. He is always great to work with! Johnna Haines

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Service Staff!

By M56s on 4/23/2015 at 6:57 PM. Helped by Bobby Messer, Johnathan.

I brought my M56 in for routine service and was promptly greeted by a very courteous valet, Johnathan and escorted into the service office to speak with Bobby Messer. He was well informed and helpful in bringing me up to par with my maintenance schedule which makes it easy for me to trust Southwest Infiniti. I usually visit the Infiniti dealer on the west side of Houston but I feel more comfortable dealing with Bobby Messer. I am usually apprehensive to bring my vehicle to a dealer for light service due to the typical two hour wait just to get an oil change, but the guys at Southwest Infiniti had my service completed, including a nice car wash, in about 50 mins. Thank you Southwest Infiniti!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly Exceptional Service

By ipl_kenrick_ on 4/22/2015 at 12:06 AM. Helped by Bobby Messer.

I've worked with bobby for the past 3yrs and I have never had a complaint. He is extremely prompt at following up and following through. His attention to detail and client concerns are remarkable. He's an absolute asset to Southwest Infiniti. Thank you bobby for your hard work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful experience purchasing a QX56 from Heidi Montiel

By QX56DC on 4/21/2015 at 3:11 AM. Helped by Heidi Montiel.

My wife and I were looking for a low miles, 2012 pre-owned Infiniti QX56 in Houston. I called and spoke with Heidi who was very knowledgable about the vehicle and she had a few on the lot. We drove from The Woodlands to meet with her and she showed us a few of them. She was very professional and friendly. We enjoyed the vehicle very much and wanted to purchase it. There was a paint blemish on the rear bumper and she stated that it would be repaired and perfect. We brought the vehicle in to be repaired and after we came in to pick it up, it was perfect! I believe Heidi went above and beyond to make us very happy with our purchase. My wife and I were ecstatic and we were very grateful for Heidi and the attention she gave us. One of the best car buying experiences ever! Thank you Heidi!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Expereince Ever!!

By momOf3 on 4/17/2015 at 4:56 PM. Helped by Bobby Service Advisor and Jonathan in Valet.

I've had nothing but great experiences with Southwest Infiniti! I have 3 small children and this can sometimes be difficult to bring my car in when their with me. Bobby and Jonathan always puts a smile on my children's faces. They help keep the kids busy and I do not feel rushed or pressured when I'm there. Thank you for making "brining in my care for service" experience hassle free.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great car buying experience....

By R Pinnock on 4/12/2015 at 7:10 PM. Helped by Charles Oakes.

One of my best car buying experience ever. I’ve bought many vehicles over the years and I’ve never been this satisfied with the service. Thanks to Charles Oakes at South West Infiniti, I could not have asked for a better salesperson. Charles was so knowledgeable and helpful with the purchase of my Infiniti G37S, the transaction could not have gone any smoother…. I have and will continue to recommend you and Southwest Infiniti to all my friends and colleagues. Thanks for all your help, especially with the purchase of the first G37. I’ll see you guys again soon….

I would recommend this dealer.