Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
5  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By leland0 on 4/29/2018 at 7:20 PM. Helped by Darin Epley.

Great service at reasonable price. Great dealership to work with. Bought 6 or 7 vehicles from them since they opened in Lamesa. Purchased 4 or 5 more for the company I was CFO for.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Good service,... a little slow

By rethornton1955 on 4/22/2018 at 9:13 PM. Helped by Have no idea.

Good service but was a little slow for just an oil change. I had an appointment I would think if you had an appointment that they would get to you on time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By DENISEBARNES80 on 4/13/2018 at 9:50 PM. Helped by Mark Joplin.

Had an oil change and the experience was amazing. Would recommend the service department very highly. They are very prompt and knowledgeable. Very friendly and accommodating

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By ODOM.TREY on 4/7/2018 at 5:46 PM.

Great people great service I would recommend them to anyone looking for service or to buy a New vehicle. Definitely worth the drive to Lamesa Texas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By JTROSS2010 on 4/6/2018 at 6:09 PM.

Great friendly service by everyone I saw in the dealership, great prices, lot of vehicle to pick from, service department is great, and they had new vehicle ready to go in about an hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service work

By TERRYJAY1960 on 4/6/2018 at 6:49 AM.

Service Dept went above and beyond trying to diagnose my truck problem. I would recommend this dealership for service and sales to anyone thanks again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First oil change

By CHRISTINA. on 3/30/2018 at 10:17 PM.

I appreciate the service staff at spike dykes very much. I trust them to do what I need them to do and in a timely manner. Wendy was very nice and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service.

By SARAH.SORENSEN on 3/24/2018 at 5:41 PM. Helped by I think her name was Wendy.

I had an amazing experience with the service department. They were able to get me in and out very fast and fix the problems I was having.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people

By wendy.grimes on 3/22/2018 at 6:19 PM.

Great place they go above and beyond to help you get the car you want. Everyone was very friendly and I will recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales experience ever

By bcegoal on 3/21/2018 at 5:40 PM.

Joe was great he had all my paper work ready to go. I was in out less then 30 minutes. Joe also keep me informed on my new truck when it was being built and delivered. He also provide me pictures when it arrived and added Features. Joe was amazing and I enjoyed the experience of buying my 2018 ford raptor. Thank you joe and spike dykes Ford Craig Eubanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By SONJAT1150 on 3/14/2018 at 9:17 PM.

I am always treated very respectful and professionally. I have bought five vehicles from them and have always been pleased. Will be returning buyer inn the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I would recommend this service dept to my friends

By HUGHLETTVINEYARD on 3/14/2018 at 5:51 PM.

I would recommed the good guys here to anyone. They are always very nice and helpful. I feel like I can trust them to fix anything that is needed on the vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By FMEDINA0 on 3/10/2018 at 6:59 PM. Helped by Chris Pierce, Mark Joplin, and Rick..

Great Service and Great staff, super easy check in process. I will recommend Spike Dykes Ford to all my friends and family for sales and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By JAYFLOYD062712 on 3/9/2018 at 7:37 PM.

Very great service and very great people there ! Would recommend to any one and everyone . They had my car in and out . I showed up for my appointment and had a great staff help me .

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
5   Friendliness
2   Overall Experience
5   Price
3   Quality of Work

Long and drawn out.

By SJJONES1112 on 3/8/2018 at 3:13 PM. Helped by Service Department.

Un-impressed with Ford for lack of warranty support. Not pleased with Spyke Dyckes for lack of investigation for cause of electrical fire, also extremely upset with amount of time it took to prefer parts and fully diagnose my truck

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant experience!

By CLPAYKEN on 3/8/2018 at 12:00 AM.

Very accommodating service, both as to work on truck and pick up and delivery of truck. Loaner truck was in good shape. Performed as promised, and then some!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Spike Dykes

By NVASQUEZ79 on 3/7/2018 at 11:05 PM. Helped by Shane.

Awesome people! I was out of a car for 2days & it was fixed! I live in midland the dealership here said I would have to leave my SUV w/ them 2 wks b4 they would look at it. Then it would be another week to fix it. A total of 3 weeks with out my SUV! No thanks! I drove to Lamesa & Shane made sure I was informed when the part was not delivered on time & he had a driver, drive to Odessa to pick up the part.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly personnel and great deals

By rcozart on 3/6/2018 at 4:12 AM.

Everyone at dealership does their best to make you welcome there and work really hard to give you a good deal on your next auto

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Need a decent waiting area.

By RON.COHAN on 3/4/2018 at 11:12 PM.

The dealershinp ,sales dept. And service dept. All rate high but there is not any satisfactory waiting area for sales or service. There is no showroom area either and sometimes getting out of the weather can be a positive thing in sales.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Tires not in stock

By MARCUS.JORDAN on 3/4/2018 at 10:25 PM.

I had a blow out on a 2017 Fusion that didn't have a spare tire . I called Ford fleet cars as I was in my company vehicle and I followed the protocol that we have to take in this instance . After the tow truck towed my car approx. 5 miles to the dealership my car was dropped in the middle of the lot and I went in the explain to Shane my issues . After I explained it to him he stated " I sure hope that we wont have to replace your tire because I don't think we have any " . So sure enough after the tire is removed he states that the tire has to be replaced and he was going to the back to see if he had one . ( I have been at the dealership 1 hour at this point ) . sure enough Shane comes out and states that he doesn't have one and that he is looking around town to see if he can find one . Mind you I am from Lubbock , TX and was stranded in LaMesa TX . So as we approach 3 hour mark I am approached by Shane and he says that a tire is coming from Lubbock that is 1 hour away with a driver and that once he gets there they will replace . I am highly frustrated at this point as I have now been there 4 hours . As I waited after that conversation I was later approached by a manger I assume and he says that the driver they thought was in Lubbock and had the tire just showed up and didn't have the tire so we are now at the same point we were at when I arrived . The solution that we finally came up with was to go down to a parts store and purchase a plug for the tire to get me home . Never once did they offer to take another tire off another car nor a loaner . The tire was plugged and I left the dealership and headed to Lubbock . After I arrived I parked my car with intentions of taking it to Pollard ford here in Lubbock as I knew the plug was only to get me home . Of course when I wake up the next morning my car was on flat and had to get a ride to work . I then had to come home wit ha air tank to air the tire up just to get me to the dealership and have it changed . Needless to say I will never use a Ford dealership with my personal vehicle because if this was my personal vehicle this type of service is uncalled for.

I would not recommend this dealer.