Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.3  
Friendliness
3.8  
Overall Experience
3.4  
Price
3.8  
Quality of Work
3.7  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Car Purchase

By maggie on 5/23/2018 at 10:42 AM. Helped by Simran, Marlene, Steven.

The staff that helped me were very courteous and polite. Although I have purchased 3 other vehicles form Spinelli, this is my first new car. Simran, Marlene and Steven patiently took all the time I needed to have my many questions answered. Even the receptionist who was there when I picked up my car my sweet and helpful. I would also like to say a word about Elmas who has been my after sales service rep. since my first purchase a few years ago. I trust Elmas when she advises me about my car and always accommodates my needs. I look forward to dealing with her when it is time to service my new car. Margaret Russell

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Was very impressed with Mr. guilbeault and Mr Youssef

By Spi elli on 4/13/2018 at 6:41 PM. Helped by Mr. YOussef and Mr. GUilbeault.

They were courteous and very informative. This is my 7th lease here and this was the best experience of all. Thank youMr. Youssef's and Mr, Guilbeault for your professionalism!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Quality of Work

Service is definitely sub-par

By Scott Trainor on 3/13/2018 at 2:02 PM. Helped by Service Adviser and Manager.

My experiences with Spinelli Pointe-Claire have been below acceptable. My first service appointment promises were not kept, time delays not respected and I was even misinformed. These statements were even confirmed by multiple of their service team. My second experience was even less satisfactory. Wrong parts ordered (even though I asked several times on ordering if they made sure it was the right part). Now I was inconvenienced and they refuse to do anything and told me to come back in when they receive the right part. The part is under warranty so unfortunately I have no choice but to go back to them. This dealership is disorganized and does not do what they can to keep customers happy. Service at this dealer used to be good, they have gone downhill over the past years.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent client service

By catherine on 3/1/2018 at 10:02 PM. Helped by Rafik and Steven.

Just bought a new car from Spinelli toyota Pointe Claire. My 6th one. I have to say my experience in buying a car was the best yet!! Rafik sold me the car...fantastic salesmanship. Very professinal. Makes you feel valued and heard. Rafik took care to make sure everything I needed was looked after. The delivery with Steven was excellent...professional, smooth and he knows his stuff. Very efficient, A pleasure to do buisness with both Steven and Rafik. The overall experience is the best I have had since buying cars from this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Worst oil change service ever

By 2985edmond on 2/24/2018 at 6:08 PM. Helped by Stephanie.

Dropped my car on saturday for 2 hours to change the oil , on lunch time they left all the car went for lunch for one hour .is that reasonable for a place like that.unrespect .We spent half of the day at spinelli and no one even apologise .I would rather go to Costco at least they respect their customers.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

To be avoided

By Disappointed Buyer on 10/30/2017 at 11:06 PM. Helped by Spinelli Pointe Claire.

This is the place to go if you're looking for a hassle. The sales team are friendly, I'll give them that, but you definitely get the vibe that they're only after your money and don't care about you. Fine. I get that, you guys need to make a living too. However, when we're talking about tens of thousands of dollars - you should be a bit more courteous to your clients. When someone calls - if you say you'll call them back. Do it. Don't leave people hanging. It truly is unprofessional on your part. If this was a one time deal, it wouldn't be worth mentioning. But it's every. darn. time. It's as if they're trying to make sure you get locked in before the initial 30 day period is over. To potential buyers - Get the car inspected - They will pull out a "list of maintenance" done to the car - Have it checked over by a mechanic you trust, I'm sure they will find some problems that they listed as "good". Also be warned that they will most definitely push for the extended warranty - it's just an extra $4000 (nearly in my case) to be added to the bill with a big white box where my coverage "plan" should be listed. Contacting the warranty provider led me to believe this was a "phantom" warranty. Since even the warranty provider is unsure of what is covered on my car. All in all - Do yourself a favor and go elsewhere or make sure they give you all the answers you need answered before signing the papers. Don't make the same mistakes I made.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AVOID AT ALL COST!!!!

By Montreal1955 on 10/20/2017 at 8:03 PM. Helped by TOYOTA.

I am very but very surprised that there are good reviews about this dealership!! I been driving and going to garages since many many years and i have never but never seen a unprofessional service like Spinelli Toyota and also Spinelli Honda and i assume the other spinelli are the same crap. These guys do not give xxxx about the clients, even do they are faulty in a situation they do not accept it, even do they do repair your car wrong, they will blame something else. Very very and experience, a friend of mine had told me to not buy my car from them but i didnt listen to him as the name is well known. Anyways AVOID it at all cost!!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Customer care, customer satisfaction, very funny!!!,

By Zero!!! on 8/21/2017 at 1:56 PM. Helped by Team spenelli pointe clair.

Simply all what they care about is making sale! ( get commission or get money) Very very bad experience, I was there once and will not happen again. Attitude problem, unprofessional service, careless team from general manager and down. All what they care about is money. i give them zero across the board and trust me people are not stupid. Big actors If they try you once never again. They will spent their life time making money but not one loyal customer. I took off the logo spenelli from my car and I with my money I can buy any where. Too bad!!!

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Stereotype used car salesman . . .

By Alex de Large on 8/20/2017 at 8:48 PM. Helped by Edward.

Preamble: I'm shopping for a new (used) car. Looking for an econobox - preferably Japanese. I used Atotrader.com to preview what cars were kicking around the Montreal used car dealers - I noted that Spinelli had a number of Toyota Yaris' on the roster. I read up on all the tech specs of said car, checked the black book listings (in public library ) for the average 2013-2014 prices vs. KMS/bells and whistles. I've visited two other non-Toyota dealers to view different cars previous to the Spinelli drop in. When I walked into Spinelli Toyota (used car section) on a quiet Saturday morning, four salesmen were present. I was acknowledged by one salesman (Edward) who was occupied with licence plates. The others were engrossed in the screens of their electronic devices (not even a golden lock of hair stirred upon their downy noggins . . .). Edward was at first pleasant and talkative: he asked what I was looking for. I informed him I wanted to check out any 2013-2014 Toyota Yaris, manual, with 5 doors and between 25-80k on the odometer. He immediately directed me to a 2016 Yaris on the sales floor. I reminded him I was looking for a 2013-2014. He didn't think he had any (many?) that matched my needs. I said, pointing, "What are those outside?". There were 3-4 Toyota Yaris' lined up in the lot. He said that they were for sale - and indeed - they were Toyota Yaris. I went out to look at 'em - he soon followed - and I asked to see inside of one particular 2013 Yaris. He informed me that "[sic] . . . I have no key. I have some good Matrix and Corolla on hand - come look at them." (Me): "I don't want to see them. I want to look inside this car and see the engine?" *Long pause* " Edward: "Come inside - we can talk some numbers and see what we can do with this purchase." Me: "I'm not ready to buy today, thanks. I just want to have a look inside the car. Can I take it for test drive?" He then walked off back into the salesroom. I puttered around the other Toyota Yaris' for a few minute. Edward returned. I asked: "I'd like to take this one for a drive?" Edward: "No problem - come inside and we can see what your budget is and get the important information." Me: " No thanks - bye." I walked back to my car. I remember reading used car buying advice years ago, and one important point I remembered was "know your walking point". No service, terrible listening, and no sale from me. Maybe I'll try Spinelli again in the future - but not for my current car needs.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

DAVID BLAIN-CURNICK

By Veronica96 on 7/28/2017 at 3:28 AM. Helped by DAVID BLAIN-CURNICK.

David was very helpful when I entered this dealership looking to buy a second hand car. He asked what my wish list was and gave me different car options, let me test drive all of them, and answered any questions I had. I felt he was honest, and he was very nice. He found me the car I drive today, and it's great!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service, very professional

By Josee C on 7/9/2017 at 3:38 PM. Helped by David Blain-Curnick, Teodor Kertesz.

After several months of shopping, I finally came across a dealership that did not make my car shopping experience frustrating. I would like to thank David Blain-Curnick (Sales Representative - Pre-owned vehicles) for his professionalism and his attention to detail. He is meticulous in his work from the beginning of the sale right to the end. He is respectful and not pushy and this made all the difference for me in the end. I would also like to thank Teodor Kertesz (Financial Service Representative) for his ability to smoothly process the last part of the sales transaction with ease. I felt confident because he is very experienced; within an hour he had processed Finance, Insurance & Registration and I was able to drive away with my Toyota Yaris for the long weekend. I never thought I'd say this but thanks David & Teodor for making my car shopping experience memorable. Josee C

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Achat de la toute nouvelle CH-R

By Diane on 7/7/2017 at 1:45 PM. Helped by Tony, Richard, Steven.

Je voudrais remercier Tony, Richard et Steven chez Spinelli Toyota Pointe-Claire pour leur excellent service lors de mon achat de la toute nouvelle CH-R. Ils ont été très à l'écoute de mes besoins et mes goûts, très conciliants dans la négociation et exaustifs au niveau des informations à transmettre au moment de la livraison. Leur franchise à livrer les promesses faites est une qualité rare de nos jours, c'est pourquoi j'ai apprécié transiger avec cette équipe. C'est mon 2e achat chez ce concessionnaire et je le recommande fortement. Pour ce qui est de la voiture, après seulement 3 jours de conduite, je peux dire que je suis extrêmement satisfaite de mon choix. Merci Toyota! Diane L.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service exécrable

By Ghita Ikhouane on 6/9/2017 at 3:45 PM. Helped by Edward, Saj, Nabila.

Spinelli Toyota Pointe-Claire - Pire expérience de service à la clientèle et de transparence/bonne foi du personnel. Ils veulent te coller un maximum d'assurances, parfois sans même prendre ton avis (sous prétexte qu'on peut les annuler par la suite). C'est ce qui est arrivé à mon père. En plus du fait qu'il lui ont vendu une voiture avec des freins inexistants ou presque, donc une voiture dangereuse pour la route. Mon père a dû leur ramener la voiture après 4 jours d'utilisation - ayant constater le réel état des freins, soit dangeureux! Depuis, ils refusent de reprendre leur tas de ferraille et de nous remettre le rapport d'inspection de la voiture tel que vendu à mon père. Aussi, personne ne retourne nos appels - pas même le gérant du magasin. Bref, une poignée de magouilleurs assoiffés de ventes à n'importe quel prix et ce, même au détriment de la sécurité de leurs clients. Sans parler de l'arrongance et manque de professionalisme du vendeur avec lequel on a malheureusement dû faire affaires. À suivre...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

service lamentable

By alain crecy on 5/29/2017 at 2:25 PM. Helped by denis.

personnel peu courtois pour un simple changement d huile ca prend 2 semaines . aucun effort pour vous accommoder . c est sur que je ne reviendrai pas

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Le Sourir de Serge F.

By Diamand123 on 4/17/2017 at 7:42 PM. Helped by Marlène Sauvé, Bobby et Steven.

Bonjour, je suis extrement heureux d'avoir fait à faire avec toyota site web et toyota spinelli pointe-claire. Tout de A à Z a été une expérience joyeuse et enrichissante point de vue connaissance merci J'ai appris avec vous. Votre service est impécable vous prenez soins de vos clients et c'est là la clef d'Or de la réussite surtout dans la diversité et l'abondance des compagnies automobiles la compétition est féroce mais laisser vous aller et détendez vous car vous avez atteint un très haut nivau de compétence qui excelle autour de vous Merci bien à vous Serge Fournier Et pour finir j'ai pris possession de mon nouveau véhicule toyota yaris Le 2017 et j'ai acheter un ptit bijoux, bonne conduite beaucoup d'espace intérieur je suis impressionner! Merci à tous le personnel de TOYOTA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Excellent Experince

By michelleanne07 on 2/11/2017 at 4:13 PM. Helped by Germano, Steven.

Germano and Steven provided phenomenal service! The process was simple and easy and left feeling satisfied with every aspects of my experience leasing a car. I highly recommend Toyota Spinelli Pointe-Claire.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing dealership

By Maria77 on 11/1/2016 at 4:07 PM. Helped by Rafiq.

I just bought a new car. The service was impeccable. Rafiq was my salesperson. He was patient and went out of his way to satisfy his customer. Everyone gave an amazing service. It's the third car I purchase from Spinelli pointe claire and always been happy. Marlyn and Steve were great. I highly recommend spinelli pointe-Claire.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionnalisme!!

By toncruz10 on 9/23/2016 at 2:09 AM. Helped by A. Labateya, M. Sauvé et S. Guibault..

Mon épouse et moi, avons acheté une Toyota Corolla 2016 chez Spinelli Toyota Pointe-Claire. Quelle belle expérience d'achat on a eu grâce au professionnalisme de: M. André Labateya, Mme. Marlène Sauvé ainsi que M. Steven Guibault. Merci!!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

I bought a 3 year old Yaris traded in my 2004 Echo.

By carrieredianne56 on 7/6/2016 at 9:01 PM. Helped by Mike Armanious , Eddy.

I had a very positive experience at Toyota Spinelli Pointe Claire. Mike Armanious was very courteous and transparent salesman.I left the dealership feeling very good about my purchase, he explained everything about the history of the car gave the 160 pts. certification of inspection , everything went smoothly.A good sense of respect and camaraderie is felt between the workers at this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Toyota Expert!

By Qiqi66 on 6/28/2016 at 1:32 PM. Helped by Andre Labateya, Marlene Sauve, and Steven Guibault.

I bought my new RAV 4 2016 yesterday from this dealer, and they are the expert on Toyota cars and having strong knowledge about how to finance a car. Special thanks to both Steven and Andre! A satisfied customer: Qiqi :)

I would recommend this dealer.