Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am thrilled!

By Susanr on 9/2/2019 at 12:23 PM. Helped by Kevin OConnor.

Kevin was amazing. He got me into not only my first new car but the car of my dreams! I never thought it was possible but he did it, politely and without any pressure. The whole experience was professional, easy and smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service

By RafaelApitz on 7/28/2019 at 6:20 PM. Helped by Brandon Sanchez.

Brandon was great explaining everything from the trade in to the actual break down of the vehicle I was buying. A pleasure to work with this dealership!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Service Department

By Samuel on 3/12/2019 at 1:47 PM. Helped by Service Department.

Horrendous Service Department, completely and utterly disorganized. Had a scheduled appointment for emissions recall. I had waited in overhang 15 minutes to be greeted as others cut in front of me with being helped I went inside and proceed to wait another 10 minutes for line to move forward. Shuttle service that is advertised on Spitzer website seems to be non existent since I let them know I need a shuttle to get back to work. But after 45 minutes of waiting still no shuttle! I will avoid coming back here if there is anothe Chrysler Service department in the Homestead area!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Bad ram

By Timhertz3 on 3/23/2018 at 6:47 PM. Helped by none.

Never do business with these people no all of them are bad just sold me a new ram limited that had a leak from rain water had my truck for 9 weeks would not trade me out of it I now drive a gmc only reason I gave them a one star because I couldn’t go any lower!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Worst Service Dept.

By dontgetrammed on 12/13/2018 at 2:47 AM.

A comedy of errors with each trip to service dept. It has only gotten worse since Marko has been there. Not so much the quality of work but everything else. When the warranty and not so free oil changes run out I will be finding somewhere new. Do not waste your time or money here. Until then it is the closest dealership to home and am starting to enjoy being that difficult customer. 2013 Ram 1500 Lemon to 2015 Emmissions cheating Ecodiesel. Never again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kudos to Service Department!!!

By tinad on 11/26/2018 at 9:06 PM.

This was by far the best experience in dealing with a mechanical issue with my jeep. Drove to the dealership with an issue and Marko was extremely helpful and took care of me the same day. Very thankful for him and his team for assisting with a problem I otherwise would not have known what to do. Will definitely be coming back and would recommend to anyone I know. Great team at this location!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marko Torres and the service department were excellent

By Wil Rosenberger on 11/26/2018 at 6:08 PM.

On 11/18 my radiator fan failed in my Promaster City while on vacation in Big Pine Key. After two days of Key West Dodge Chrysler ignoring me and Fiat Chrysler Service Center only telling me why the could not help me, I was facing a dark and gloomy situation of having to pay to tow a vehicle under full warranty to Homestead and rent a car for two weeks and return to pick up my car according to the Fiat Chrysler Service Center. On 11/20 I contacted Spitzer Chrysler Dodge Jeep Ram of Homestead Service Center and spoke with Marco Torres. Suddenly the sun was shining brightly! Instead of having people tell me why they could not help me, Marko began working on a way to help me. By Tuesday afternoon a tow truck was on the way to pick up my van. By Wednesday afternoon my van was repaired and ready to go. I picked up my van on Friday at 7:30 and headed home. I consider the service I received from Marco Torres above and beyond! I believe Fiat Chrysler gaining the trust of current and previous customers is dependent on Customer Service.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

very pleasant and uneventful

By Jel on 11/12/2018 at 12:57 AM.

The service to my truck was great and uneventful . Got my truck back in a timely manor. Very accommodating . Very professional service department .,thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff and helpful service

By Janet123 on 11/1/2018 at 12:57 PM.

I gave them 5 stars because they had the best customer service I have ever experienced in a car dealership. They are also very hardworking

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

A new experience

By HMajor2 on 10/30/2018 at 11:15 PM.

I thought that they were extremely professional and very pleasant. The renegade that I chose is nice the only problem I had was the change in the prince from the initial but everything worked out in the end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I can't believe I went Mopar!

By BostonBruinsFan on 10/27/2018 at 5:01 PM. Helped by Ron Kline.

Haydee is amazing! Everything went smoothly and quickly. Came from Boca Raton looking for a car and found a 2018 Dodge Challenger. She's a beauty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very concerned for customer satisfaction

By Bwmia on 10/24/2018 at 9:27 PM.

Chris was very helpful to find what I wanted in my Purchase of Dodge Ram 1500 and even offered better selections till I was satisfied with the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By QuirozSally1234 on 10/23/2018 at 10:04 PM.

I have always had a amazing experience at my home town Dodge dealer. Today was also exceptional Thank you Spitzer for always meeting my expectation as always.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Vehicle Purchase

By ibinstall on 10/21/2018 at 10:16 PM.

Its was a pleasure purchasing a vehicle from Salvador. He is very friendly and was able to address my concerns. If I decided to purchase another vehicle it would be with Salvador.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hazzle.

By Elma on 10/19/2018 at 11:13 PM.

I got exactly what I wanted and for the price and payments that I was comfortable with. Chris the sales person treated us like friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By abi.9ail on 10/9/2018 at 12:05 AM.

The people there are so nice and helpful! All of them know exactly what they are talking about! One worker, Haydee Estrada, helped me get my new Chrysler and it was bomb. 😁

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Sales

By Chevy for life on 10/8/2018 at 5:22 PM.

Russell was very knowledgeable about the cars and had all the answers to any questions I had. Friendly customer service. Much better than South motors BMW experiences I have had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente servicio!

By Barbero on 10/8/2018 at 4:17 PM.

Verdaderamente mi vendedor es una excelente persona, me trató mui bien estoy super contento y agradecido ya que es mi primera experiencia comprando con DODGE y 100% les recomendaré siempre personas, amistades o conocidos porque realmente vale la pena ,sinceramente muchas gracias por excelente servicio!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good guys with good car

By OB on 10/8/2018 at 2:41 PM.

I was surprised to see so many different vehicles available and the car that I wanted they had at a really fair price so I bought it. Financing was great with Corey as they ended up getting a better deal than I thought and had signed for. Overall this was a pretty good experience I would definitely recommend this place on these guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By F16qaguy on 10/5/2018 at 7:00 PM. Helped by Andres.

No pressure sales tactics used. Very easy to deal with everyone at Spitzer. Bought the truck I wanted with no hassle at all. I recommend Spitzer Dodge of Homestead.

I would recommend this dealer.