Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Servive & a Fair Price

By mkoch on 10/9/2019 at 1:16 PM. Helped by David Hans.

David Hans ; scheduled the service at a time that was good for me; Service was completed on time and the car was washed and ready to go when I was told it would be done. David Hans does an outstanding job for the dealership with attention to detail and working with the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By HilaryPaige on 9/15/2019 at 12:02 AM.

I was trading in my GTI for a 2019 Jetta and Igor made the process very easy! Very knowledgeable about his cars and had excellent communication to make the process go smoothly. He went above and beyond for my mom and I. And Bryant explained everything very thoroughly and was very upbeat. I always receive excellent service coming here. Everyone is always friendly and they make sure you’re taken care of as a customer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Only cared about sale, nothing about customer

By Blessum80 on 3/18/2019 at 8:48 PM. Helped by Nicole Menges.

In a nutshell, I was scheduled to go see a used car they wanted me to look at. After back-and-forth emails with two people there, I was set to come out on a Saturday morning. I texted with one of the individuals at 10:20 AM to say I was on my way from Seven Hills and would be there in about 40 minutes. She responded back great, see you then. When I arrived, I was greeted with sorry we sold that car to an individual who walked in the door 10 minutes after my text. I could care less about the sale, but I busted my butt to get there on time and they obviously had my phone number from the texting, and at least could’ve had the common courtesy of a phone call. After Emailing 3 different individuals to let them know my displeasure, no one has reached out. Also have contacted main office in Detroit just to let them know how unprofessional they were that day.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Ford2013 on 9/5/2018 at 2:42 AM.

Bryant Beam made this the best car buying experience possible! His outstanding customer service and attention to detail are amazing! We drove 2 1/2 hours to purchase a car for my daughter. After speaking with Bryant, he understood exactly what we were looking for and was able to get us into a car we loved at a price we could afford. I will recommend him and Spitzer dealerships to all my friends and family members.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got me a new Jetta

By Wrobertson on 8/3/2018 at 7:52 PM.

I got the new Jetta that I keep seeing adds for on Facebook! Good experience first new car ever and it was an easy process they have a first time buyer program so I was able to get a car with no co signer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest no pressure salesman

By sallycat891 on 7/20/2018 at 7:34 PM.

I went into the dealership knowing exactly what make and model car I wanted. Doug was the salesman that approached me in the lot and I just pointed at my dream car. He told me of the benefits and qualities of the VW Beetle, I took it for a ride and it is now mine. No pressure whatsoever to purchase the car just an easy going attitude. My Mom is talking about a new car and I will give her Doug's business card and take her to the dealership. Thank you for the greatest buying experience ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super pleased

By #rollin2018 on 6/27/2018 at 5:38 PM. Helped by Doug, Dave Hans in the Service Department.

They met my requirements and then some. I was looking for a vehicle that is safe, reliable, met my needs and budget. That's what I got. They worked with me and treated me with respect and courtesy. I would definitely recommend this dealership to my family, friends, and car seekers on the Internet! Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve was excellent

By Calliek on 5/15/2018 at 5:15 AM.

Steve was great. Quick quality service and explained my new car thoroughly. Will definitely recommend Steve for anyone looking for a new car. Thanks for getting me exactly what I wanted quick and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership experience ever!

By nowavwguy on 4/30/2018 at 2:34 PM.

My experience at Amherst Spitzer/VW and with Igor Manasiev was amazing! There communicated great, were honest, extremely helpful, and I got a great deal! I am in my 40s and never bought a new car in my life, and had only owned GM previously. The VW Passat, this dealership, and Igor made this transaction seamless. Next time I am looking for a car I will be back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

new car purchase

By kay2393 on 4/27/2018 at 2:01 PM.

very good experience with purchase of my new Tiguan. Zach is very knowledgeable and .everyone at Spitzer Volkswagen is very helpful and can answer all questions. Thank-you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Igor is awesome

By chris on 4/23/2018 at 6:38 PM.

Igor and Todd were great to work with on my recent Tiguan purchase. This is the second purchase from this dealer. Igor was low pressure , handled all my needs and super professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve is PHENOMENAL!

By QuilaW on 4/21/2018 at 5:00 PM.

Steve Bush is Awesome! I needed a new vehicle because mine was just done! So I went in and I drove off the lot the very next morning. (My car came from a near by city) The car had more in it than I asked for. (Heated seats, automatic start, leather interior...) Steve was also very helpful with endless knowledge! I am extremely pleased! Thank You Steve!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steven Bush is AWESOME!!!

By QYam9925 on 4/21/2018 at 4:46 PM.

I got my car from Spitzer! Steven Bush was thorough, sweet, and accommodating!!! I recommend EVERYONE go there and ask for Steven Bush for all of there car needs!!! I'm just so pleased with my car and the service! ????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Sarrafina on 4/20/2018 at 9:55 PM.

So We went in just to test drive the Volkswagen atlas. I had no intentions of buying anything at the moment. I wanted to test drive some other vehicles at other dealerships before I made a decision. Steve Bush was our salesman and he was very attentive from the beginning. We expressed to him what our intentions were and within a few minutes we were in the Atlas driving around. Steve answered all our questions and explained everything the Atlas had to offer. After asking more questions about the different packages Atlas has we were again driving in another one. Lol. We were very impressed. So of course we start talking money. Steve offered some different scenarios of financing and after going back and forth a bit, needless to say, we were the proud owners of a brand new 2018 Volkswagen Atlas. Lol. It’s an awesome SUV. Very very smooth ride. And the price is not that bad compared to other luxury vehicles. So If you’re in the market for an SUV go to Spitzer Volkswagen Amherst, ask for Steve and he’ll make your dreams come true. 😘

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new atlas!

By Jhamnewatlas on 4/20/2018 at 12:29 PM.

The team worked really hard to get me exactly what I wanted! They even had to get it from a different state I was so happy! Great group to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best salesman ever!

By D Doggett on 4/14/2018 at 6:45 PM.

We have purchased or leased several cars with Steve’s excellent assistance! He is very knowledgeable and always helps us make the best purchase for our family! He is always willing to go above and beyond to help us out. We continue to go with Steve for all our Volkswagen purchases David Doggett

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service!!!

By LadyRae on 4/14/2018 at 2:41 PM.

Steve Bush helped me with every question I had when it came time for me to turn in my lease or buy. He even went the extra step to wash my car!!! I know that if I should have any other questions, he's my guy!!! Thanks Steve!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic car buying experience!

By Shannon T on 4/13/2018 at 4:03 PM.

I truly despise the car buying experience, but Igor and the Spitzer team made our experience easy and stress-free! Igor took on the challenge of finding the particular vehicle I wanted (which another dealership said couldn’t be found) and worked with us on getting to a price we were all happy with. He’s been professional and efficient from start to finish. Paperwork was handled quickly and Igor has checked in with me several times to be sure I’m satisfied with everything and to answer any questions that have arisen. Truly a great experience and I can’t say enough about how much I’d recommend Igor and Spitzer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very attentive and courteous

By Jdevil719 on 4/13/2018 at 1:57 PM.

Igor performed his job with extreme professionalism is very courteous and we loved the car that he sold us.I will truly recommend him and this dealership to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a very good experience at this dealership.

By Pam on 4/10/2018 at 4:11 PM.

Igor was great in helping me find a new car that I would love to drive. Bryan was also helpful in financing. Everyone worked together, great experience. Thank You.

I would recommend this dealer.