Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.6  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT RETURN A LEASE HERE!!!

By krynomia on 9/13/2018 at 9:11 PM.

DO NOT RETURN A LEASE HERE. They are completely incompetent and haven't trained their employees to deal with lease returns. I turned my lease in July 31st and later received a bill with a late charge for another months rent because they didn't process the paperwork until the 16th of August! When I called to get this settled I was greeted with what would be the equivalent of a bunch of hysterical children having no idea what to do. They keep trying to blame me because I didn't know the name of the person that took my information when I turned it in, who assured me they would process everything and that I had nothing to worry about as I'll I had to do was fill out a piece of paperwork with my name and account number and the millage on my car. The whole process took about 10 min and then I SAW HIM GIVE MY INFORMATION TO THE MANAGER.... so clearly it should be documented somewhere. They then changed their tone and told me that there's a "special" person you turn your lease into - WHY WOULD I KNOW THIS???? WHY WOULDN"T THEIR EMPLOYEES KNOW THIS? When I was greeted at the door and told them, "Hey, I'm turning in my lease!" why wasn't I told, "Oh here's so and so... the lease guy!" The woman on the phone called me an idiot and hung up on me - that's how unprofessional these people are. I then called back and spoke with the leasing manager and low and behold he was able to find that special piece of paper I had been asking for the entire time that had the date of when I turned in my lease. He too was extremely short and was obviously irritated I was bothering him. This is a scam. They are literally scamming people. I am going to contact the BBB about this. Ye be warned!

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Awful Customer Service

By Srijan6789 on 7/21/2018 at 4:43 PM. Helped by Liz.

The car dealers are great but at the service center front booth reps are awful. I had to wait 3.5 hours just get one tire patch. Reps had attitude and no sense of urgency.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sport cards

By Sport cards on 4/11/2018 at 11:10 AM. Helped by Mickey.

The service dept is the best, could not of gone better, Mickey took perfect care of me, I will return . Thank you sport city toyota

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Price increased over agreed price when in finance

By julie23 on 3/30/2018 at 2:45 AM. Helped by Avery.

Stay away from this CORRUPT car dealership. If I could give it zero stars I would. We agreed to a price via email with Avery, went to dealership and signed to buy at $500 more because one of the rebates expired the day before. The price was so good, we said it would work. When we went to finance, we decided we would get the warranty plan. When we were doing the paperwork, I repeatedly asked Melissa to confirm the purchase price would still be the same. Started looking at the paperwork a few days later, thinking the price looked a little higher than what we agreed. Melissa in finance increased our car price by $5000!! We started communicating with Melissa in early Feb about our concerns and today, almost 2 months later, Melissa "broke down" the sales price to notify us the sale price was $3000 over agreed. The key-which was part of package (in the sale email we have) was charged $607 and Value Pack (also part of the sale email) cost $599, both of which are shown on our email to be part of cost of car. This dealership is so crooked, if you read any reviews, read the reviews where the car price changes. IT DOES and it will. Unfortunately, I doubt they will do anything and we will be obligated to let everyone know how horrible they are. With the upcharges, courtesy of Melissa Pattison in finance , and the extended warranty, the car we were to buy for $25,000 cost $38,000!! Please, please do not fall for their prices. Bait and switch at its finest. STAY AWAY from this dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY - Stereotypical Sketchy Car Salesmen

By FCurtisLacy on 3/20/2018 at 8:03 PM. Helped by Curtis Lacy.

I found a car I wanted on the internet and visited the dealership on a Friday afternoon. Upon arrival, Curtis was circling my car waiting for me to approach. As soon as I did, he pounced. I didn't even get within 100 yards of the front door. The car I went in to see was "just purchased' so we went out on the lot to look at other options. After a while I found another car I was interested in and we went inside to run some numbers. This car had been on the lot for over 90 days and was at the rock-bottom "blow-out price'. I made it crystal clear what my maximum monthly payment should be and had already been pre-approved by my bank. However, Curtis assured me that Toyota would be able to get me a lower rate so he ran my credit and offered me a much lower rate. After reading another person's review and after this horrible experience, I am terrified to think about what damage might have been done to my credit and the fact that this man now has access to all of my information. We went back and forth for some time trying to reach an agreement that was closer to my asking price and he kept disappearing to see if he could make it happen. *eye roll* We couldn't agree on the numbers and I had to leave so I reiterated the exact monthly payment that I was not budging on and he said he would see what he could do and asked if I could go back in the next day. Before we even sat down to talk about the car, I had let him know I was unavailable the next day (Saturday) and continued to say that throughout our conversation; although, I was open to coming in if we could agree on the rate I was asking for. Through the evening, we texted back and forth and he reassured me that he would be able to make the deal happen if I could just come in the next day. Mind you, he had a copy of my DL, car insurance and paperwork in his possession, yet throughout our 3 days of exchanging texts, he never once spelled my name correctly. This is a very small, but very big detail when it comes to customer service. He misspelled my name 3 different ways during our interaction. customer service 101 - know your customer. Saturday morning at 7am, I texted him and told him there was no way I was going to be able go back in to the dealership. He sent a string of condescending and passive aggressive text messages pressuring me to go in and attempting to make me feel like I was putting him in a bad position with his finance department. The messages were unbelievably unprofessional and disrespectful. I was honestly shocked at how he was talking to me, but I had a nasty feeling about him the second he opened his mouth. I held my ground and told him I was absolutely not going in that day and if that meant the deal was done, I was okay with it because I was not going to be strong-armed when I was already clear about my unavailability. He didn't respond for 3 hours, but when he did, it was a passive aggressive text completely unrelated to the car-buying process ... followed by "lol", naturally. I told him I would be in on Monday after work and that was that. Monday rolls along and he called and texted me that morning to see if I was coming back in. I told him I would be in after 5:30pm, again, and he said "cool I'll see you then". It took an hour to get to the dealership in rush hour traffic, but when I pulled up (and before the car was even in PARK, another salesman was standing right in front of the car. I almost didn't get out because it was so aggressive. Who does that?!?! The guy was so close he could have touched the hood and was looking at us through the windshield while we parked and sat in the car. I've never seen anything like that. When I got out, he immediately pounced (been there, done that) and I told him I was there to see (Shady) Curtis Lacy. Curtis went to get the keys and wouldn't you know .... IT WAS JUST SOLD! When he told me I thought he was kidding so I just sat there for a while. He didn't apologize and offered the following: "you know, this is what happens when you don't jump on a good deal. I have people all the time that say they're coming in to sign paperwork on a car and they never show up. Matter of fact, I can show you text messages." This was clearly a dig at me for not going in to close the deal Saturday. He showed no remorse or emotion at all. I honestly don't even think the car was sold, and if it was, why wouldn't he have given me the heads-up? He hasn't followed up at all. HORRIBLE CUSTOMER SERVICE. INCREDIBLY SHADY AND UNPROFESSIONAL. Wish me luck as I go and check my credit report after his sleazeball had his hands all over my personal information.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Helpful, Kind

By Cgaguero77 on 11/29/2017 at 4:05 AM. Helped by Jorge Drexel.

I was able to leave the dealership with my Dream truck, thanks to Jorge Drexel and his great customer service, he went beyond his way to get what I wanted, overall a good experience, and would most defintely refer family or friends to this dealership. Thank you C. Aguero

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

The Days of Our Lease

By Issac Reese on 7/18/2017 at 4:06 PM. Helped by Gary Gray.

Some people get addicted to meth, some people get married to someone that they never actually loved, the biggest mistake of my youth? Trusting the sales team at Sport City Toyota. In the process of trading in a car they deliberately changed the deal we had agreed on, almost ruined my credit score, and falsified my information when they submitted it to the bank all under the guise of “trying to save me money”. If you’re looking on these websites because you’re deciding whether you should buy from Sport City Toyota or go to another place, I strongly urge you to seek other options because honestly going here has become one of the few regrets I have in life. If you’re curious about the entire story, keep on reading but be prepared…it’s going to be a long one so don’t continue if you have the attention span of a goldfish. The day started off normal, I went to Sport City because I needed to get my car serviced and as I was sitting there I noticed one of the sales people (I’m omitting his name because the General Manager is the only person that truly needs to know who it is) was walking around talking to the people sitting in the waiting area to get a feel for their situations. He stopped and spoke to an older man that was sitting there about his vehicle, and I remember hearing him talk about the fact that the man had a lot of positive equity in his car and was trying to explain why that was a good thing. The man wasn’t completely interested, so the salesperson ended the conversation and attempted to find some greener pastures. I happened to be sitting there, and I’m generally a friendly person so when he engaged me I smiled and introduced myself. Then he said a sentence that will forever haunt me because it was the first lie in a string of lies that led me to the worst decision of my life, and that sentence was “I just want to save you some money”…of course the idea was appealing, and he seemed (I emphasize that word) like a genuine person, so I decided to take him up on that offer. We walked back to the sales area and started talking. We went back and forth about what I was looking for in a car, what was going on with my current lease, and after a bit he brought in another member of the sales team to take over. The new person and I continued the conversation, and we went out to look at some of the cars he was talking about. At this point I was completely uninterested because the deals he was offering were all laughably bad, and I made that fact clear to him. As the discussion started to fizzle out since it was clear that I wasn’t going to bite, the other sales person came back into the picture and asked what was wrong. I explained everything and he said “Oh, so it’s just the car” and then headed on back to whatever lair he would go to when he’d disappear. After waiting for a bit, the second sales person came back with a huge smile on his face saying that I would be happy with what they had for me. They had found a car that had just been returned that was only a year older but was a better model and had about 19k miles less than mine. This was night and day compared to the last deals they had brought, so I was intrigued and decided to pursue this one a bit further. This was a mistake. We discussed my terms, and I was very adamant about the fact that I didn’t want to make any kind of down payment on the car and that I wasn’t looking for any kind of huge increase in my payments. He understood. Around about this time, the original salesperson came back again and started talking about the rates they could offer. There was some jargon about how I had negative equity in my car, and I would have to take care of that which was okay with me. He then gave me the range of prices that they could get financed, and I told him that if he could get me the lowest number on the range without me having to do a down payment we would have a deal. He immediately shook my hand on that and had me sign a paper that showed that I agreed. He then mentioned the fact that in order to get this deal, I had (and he stressed the “had” part) to get approved for a Toyota Credit Card. I thought this was a bit strange, but I agreed because I figured there was no harm in getting a credit card, in fact it would help me since having more accounts actually helps raise your credit score (I tend to be a bit of a nerd when it comes to my credit). He scurried back to his lair and returned after a beat to let me know that I had been approved because I had (again I stress “had”) fantastic credit. We got back down to business signing some of the basic paperwork, and my curiosity got the best of me. I decided to ask him about the credit card and what my obligations were for it in regards to whether I had to spend money on it regularly or what. He said nothing. I continued to pry and indicated that I thought the portion of my negative equity would be put on the card which caused him and the other salesperson to laugh and deny that…but that’s all that was said about it. At this point we were pretty much on the path to closing the deal, so the second salesperson wanted to get another signature on a mock contract. As I looked over the contract I noticed that there was something incorrect on it (it was something basic like my name or phone number), so I let the guy know and he hurried to get it fixed. He came back with the corrected contract, but I noticed a new problem with this one…the deal we had made was changed to be 3 months longer and the payment was adjusted to be the highest side of the range of rates. I pointed this out and he looked surprised then ran back to check what happened. He came back and assured me that it was “just a typo” and that it wouldn’t affect the deal at all. This again seemed kind of sketchy to me, but I decided to take his word for it and signed it. After this they handed me off to finance in order to complete the deal. I signed everything as it came to me until finally we got to the last signature and the finance person told me what I was going to pay…it was the deal that was “just a typo”…I mentioned the fact that this was incorrect and he stated that if we decreased the amount of months it would increase the payment amount. I didn’t know what to do since I had signed everything else, so I just signed the last line. Fast forward to the next week, I received a call from the bank that provided me the loan but I missed it. The next day the finance department from Sport City called and stated that I would need to call the bank back and confirm the information that was submitted to them regarding my financial situation. The rep went over what was sent, and I came to a startling realization…the salesperson had sent false information to the bank. When asked about my job at the dealership, I told them my accurate wages and that I technically hadn’t started the job because I had just been hired; however, the information that the rep told me they gave to the bank was 20k more than I make and had me working for the place for 6 and a half years…which would mean that I started when I was 16. Now I don’t know if that’s standard practice, but I do know that if I knowingly submitted incorrect information to a loan provider it would be grounds for termination of the contract. So with all of this happening, I figured things couldn’t possibly get any worse…then I got a letter from the Toyota credit card company. I opened it and literally felt my heart drop. The letter showed that I was responsible for a 4 thousand dollar charge on a 5 thousand dollar limit card. This was shocking for 2 reasons: 1. I was not told that this was going to happen, I can guarantee that I wouldn’t have gone through the deal if I had been told and 2. I don’t know if you’re aware of this but having a balance that’s that high will ruin your credit (personally, mine dropped over 40 points because of it). Now I’ve never been depressed before, but I’m pretty sure I know how it feels now. Nothing could bring me any amount of joy; music and singing are some of my greatest passions but for the next few days even my favorite songs failed to make me even smile. It was hands down the lowest point I’ve ever gotten to in my entire life because in that moment I realized that as a 23 year old I had increased my debt load by over 10 thousand dollars simply by being agreeable and trusting a person who claimed to have my best interest in mind. As the days went by, my shock was replaced by disgust which then became indignation. I couldn’t believe that a person would go out of their way to cause another person to go further into debt and be so shady about it (especially since they’re supposed to be professionals). I decided that I would try to find a way out of this deal that had caused me so much heartache because everything about it was done in a gut churningly sketchy way. I reached out to a lawyer to see what could be done, and they stated that we may have something because of the credit card situation since they had never heard about that being done before. Unfortunately we weren’t able to pursue that route because *surprise* there was no paper proof that showed the sales rep said I had to get the card to get the deal (it’s almost like they had done it before and knew how to cover their tails). I should also note that in the process of talking to the lawyer, I found out that they had put the charge on the credit card and said it was a down payment…which if you recall was exactly what I said I didn’t want. The sketchiness was over 9 thousand at this point but now it was clear I wasn’t going to be able to get out of the deal, so I just resigned to the fact that this was going to be a new part of my life. However, I decided to make it my personal mission to do my best to make sure that this never happens to anyone else. I got in contact with Sport City’s general manager and let him know what had happened and that I wasn’t telling him about all this because I wanted him to make it right, it was a bit too late for that. I explained that this was just me giving him the facts in order to hopefully help fix the problem with the sales reps. We then went through several phone calls where he tried to make things better by righting the wrongs because I think he even realized that the way this situation was handled was unacceptable. I will admit he was able to do a lot, he removed the charge from the credit card and lowered the payment slightly. However, the entire time it felt almost like I was pulling teeth. He would try to do the bare minimum to see if I would accept it then go a bit further once I didn’t respond with enthusiasm and when it came to the end he refused to give me the deal that I had initially wanted. So honestly now that I’m writing it out and thinking about it fully, he wasn’t even that interested in completely making things right…he just wanted to make sure they didn’t lose too much money while trying to calm a disgruntled customer. Which I guess is all we are to them…customers, not people. We’re just the things that they use to make sure they make their numbers and get paid at the end of the day…huh…well I’m going to wrap this up now because thinking about it too much still puts me in a bad mental space and apparently makes me see the true motive behind all their “kind” gestures. I used to honestly believe that all people are inherently good and that if I was kind and treated others with respect, they would do the exact same thing to me. But after this whole ordeal, I now realize that I need to guard myself at all times because some people will try to take advantage of me when I’m not expecting it. Now in the long run I will take responsibility for the fact that I signed every document that they gave to me but again, it was just because I couldn’t fathom that people would be so untrustworthy and shady with how they treat other people. So congrats Sport City…you’ve successfully added another cynic to the world. So for those of you that stuck with me this entire time, I appreciate and am slightly amazed by your attention span and hope this has helped you make your decision. For those of you that didn’t…well it doesn’t matter what I say, but I hope whatever cat video you clicked on to escape this made you giggle. P.S. Another few small housekeeping things that they failed to take care of is the car was still dirty when they handed it over, they didn’t fill up the gas tank, and they didn’t give me a second key…these pale in comparison to all the other things, but I figure they should at least get an honorable mention.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cameron is my Customer Service Rep - he is the best!

By Lisa Brown on 5/2/2017 at 1:45 PM. Helped by Cameron Holmes.

I've been to several dealerships for my service work - Sport City/Cameron is BEST in Dallas! He's always friendly, schedules my appointment and gets me in and out SUPER fast!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Good Experience

By Spogue on 1/13/2017 at 2:36 AM. Helped by Lauri Wolf.

Very good experience with the service department, timely and polite. This was my regular 20,000 mile tuneup. The tune ups are part of the warranty that came with my purchase of the Prius and come at no additional cost. It is a good deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+Service

By Net on 2/2/2017 at 5:42 AM. Helped by Sam Butt, Mark Kitchen..

Great customer service attitude. Staff was not condescending. All my questions were answered to my satisfaction.. Knowledgeable staff. Clean facility. Friendly atmosphere. This was a very positive experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Free oil change and 10,000 mile service

By Carriojoe on 1/27/2017 at 1:29 AM. Helped by Rhonda.

I called on my way to the dealership to get an appointment, and they said to come on in. I needed my 10,000 mile service, which included a free oil change. In addition, I asked if I could have the locks adjusted to stay locked when I put the car in park, as opposed to all doors unlocking once in "park". I feel safer in parking lots knowing that my doors are not immediately unlocked once I stop! This was done with no questions! I also was having problems with my navigation system, which was cleared up in no time. I also received a free car wash, which I really needed, due to construction across the street from my house. I was very please with the friendly service of Rhonda and the fact that all the requests I made didn't seem to be out of line to anyone! It all felt like truly helpful, pleasant service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very fast and efficient.

By hlm on 1/24/2017 at 10:58 PM. Helped by I don't recall the names.

They got to me very quickly, were courteous, and efficient. The car was washed in good condition when they returned it to me. I recommend the service highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Service In the DFW

By Collins Family on 1/19/2017 at 10:18 PM. Helped by Every employee at Sports City.

Sports City Toyota has become a legend to my family. It is my belief that this legendary output of services in every aspect of their interactions with customers serves one purpose. Sports City Toyota initiates a solid relationship with every contact that is made. After purchasing two vehicles from this business I have no reservations to acknowledge how professional this is and how each representative incorporates the buyer's needs with the franchise mission. My family's first purchase involved a used vehicle in 2013. This used vehicle is still in operation and it is a reliable vehicle for my daughter in college. Our second purchase was for a new Toyota Camry in 2015. Sports City Toyota exudes confidence and this valuable trait has been felt by my family time and time again. I can confidently state that I enjoy making contact with any member of this business. Thank you for exceptional service from all of your sales and maintenance representatives. My family always comment about the comfort and ease of services whenever a problem arises. Thank you for your care and exemplary service. Respectfully, PhD Candidate Collins

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Armando Reynoso on 1/19/2017 at 4:07 PM. Helped by Don't remember the name.

All of the essentials were checked, my car was washed and returned to me in a short while. Tires rotated, oil change, fluid, everything. Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Completely horrible experience. A total let-down!!

By ScreamingMad on 1/16/2017 at 2:47 PM. Helped by Gary Gray/Greg Bernard/Laurie Wolf (terrible customer service).

Don't know where to begin.. From the sales dept. to service dept. completely unprofessional environment. Corey Byrd should look at his business dealings today! My life has been changed in a bad way by having to deal with employees of this dealership. A master technician of 18 years forgot to put a tie-rod nut on a rack and pinion steering system replacement, and my wheel came off while driving. A rack and pinion didn't need to be replaced, but a recalled power steering pump was the real issue. I was assured by Gary Gray that he would make the problem right by selling me a new car, to only have that vehicle's power steering fail at 70 mph near an icy shoulder. I was overcharged n the dealer incentive and paperwork reflects different prices for the vehicle. I've been given the worst service imaginable from a Toyota dealership after 17 years of driving the brand. I will never purchase or recommend the brand to anyone. Sport City is the worst dealership in the state-needs a managerial overhaul.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By vola7875 on 1/13/2017 at 4:48 AM. Helped by Raymond.

The service is always the best. It was quick and easy and while I was just getting my inspection, they went ahead and checked on all other aspects.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
3   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

20000 mi complimentary service.

By mcoxe on 1/12/2017 at 3:33 PM. Helped by Raymon.

The service was apparently done well and within the stated time frame. Raymon in service, was pleasant and effective in monitored the progress of the service. Raymon was at lunch when I arrived, but a female writer checked me in. Her interpersonal skills was a 4 on the 10 scale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, Friendly, and Shirt Wait Time

By Keenreader on 1/11/2017 at 2:03 AM. Helped by Raymond Garcia.

My service representative was extreamly helpful, efficient, and friendly. He listened to my concerns, explained the process of what they were going to do to my car, and made every effort to reassure me that my car would receive top oth line service, and he was right!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found me the truck I wanted at a great price

By Big Green Thing on 1/10/2017 at 7:34 PM. Helped by Marcus.

My salesman Marcus and his Mgr George worked to find me the truck I wanted. I didn't have to settle for something on the lot. We found the Tundra with the trim level, options, and color I wanted. No pressure, just good sales. I highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Efficient and friendly

By tbaiken1 on 1/5/2017 at 11:46 PM. Helped by Carlos Lopez.

Carlos was great. I would like to use him each time. We have 2 Toyotas. Carlos was friendly and I felt he would be honest with me.

I would recommend this dealer.