Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.8  
Friendliness
3  
Overall Experience
2.8  
Price
3  
Quality of Work
3  

Dealer Reviews

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Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Very fair deal, kind add ons.

By fellrett on 4/23/2019 at 11:49 PM. Helped by Kane, Bill.

I was a bit skeptical at first, from the office's environment. But, the sales representative was pretty smart and friendly, and he helped me get the best deal for the vehicle I wanted. He even went out of his way to help keep things fair when it came to the gas tank being replenished. (I didn't want regular gas in my Civic Type R, and he worked with me on that. Special thanks to Kane and Bill for great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best price on new Honda Odyssey

By NC_Wolfpack on 2/26/2019 at 1:34 AM. Helped by TJ Troutman.

I live in NC and searched all over the east coast for the best deal. This dealership was lower than any other dealership in NC. We coordinated over email and filled out all the papwerwork I could prior. I bought a one way ticket to DC and picked it up. I spent about 1 hour knocking out the remaining paperwork and drove home. The color/model were the same as as agreed on. Couldn’t be happier with the price, process and turnaround.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam Artist and Game Players

By Artis Whitfield on 2/25/2019 at 7:25 PM. Helped by David Kim.

So, this group has 1 1/2 stars on here and I think that is being too kind, they deserve none. So I am shopping for a new car, I sent in a request online and it got routed to David Kim. He calls me and starts sprouting off numbers which equates to an OTD price the numbers for a 2019 Honda Accord EX were good.. maybe a little too good. I asked him if he can send me these numbers in writing. Primarily, because I was driving and from all the years I purchased new cars, I learned if the price is too good to be true then it probably is. He refused to put it in writing saying that he was afraid I would take it to a competitor and get a lower rate.. well that was it, I just said thank you and hung up. Fast forward to today, I put in pricing for a Honda CRV. Again, it went to him and he calls me and once again starts sprouting off numbers. And tells me this is the one and best price he can do and can’t go any lower But this time, Criswell and Ourisman Honda had better prices to start. So I stopped him and told him “thanks but no thanks” as other dealerships gave me better pricing. He then asks if I mind sharing the price quote with him I got from the other dealerships I told him “yes I do mind because you already told me you wouldn’t go lower and I think it’s hypocritical for you not to want to send me numbers in writing but then ask me to send you a dealer’s quote, especially if you aren’t intending on matching it” he then says me giving him the price quote will ensure I get the lowest price, a price he already said he wouldn’t meet so it really becomes none of his business. Then to make matters worse, he has the nerves to ask me if I am confused because I sound it.. no, I’m not confused... but he is in fact a jerk... don’t give your business to these people...

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Quality of Work

Did not fully honor 30 day warranty!

By Subie 56 on 11/27/2017 at 8:11 PM. Helped by Phil Dickson.

I recently purchased a low mileage used car from Sports Honda for my son. He is moving to New England so before he was scheduled to leave I asked my mechanic to give it the once over. Coincidentally, I also drove the car the day before dropping it off and and heard a whining noise up front. My mechanic found that the noise was in the transmission and that the car had a leaky head gasket. I immediately dropped the car off at Sports Honda. They agreed to fix the transmission, but refused to fix the leaking head gasket saying it was a seep, not a leak! I've now dropped the car off at my mechanic to have the head gasket done and will never again visit Sports Honda who's motto should be, "Who needs repeat business!"

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Pricing

By Jeannette on 2/13/2017 at 12:31 AM. Helped by TJ Troutman.

I purchased a 2017 HR-V from TJ Troutman this past Saturday. He emailed me pricing earlier in the week that beat all other Honda dealerships. He reminded me of our appointment via text and a follow up call, which was very convenient. He is honest, knowledgeable and patient. He was attentive without being pushy. TJ answered all of my questions and didn't make me feel rushed. I highly recommend buying vehicle from TJ.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Civic Honda

By Civic_Honda1 on 11/27/2016 at 7:57 PM. Helped by Buddy from Finance and met Mike the General Manager.

I purchased a beautiful cosmic blue Civic Honda yesterday at Sport Honda in Silver Spring, MD. The salesman TJ Troutman was VERY knowledgeable and we had a smooth car buying experience. We met Buddy from financing and Mike the General Manager; all were very pleasant to work with. TJ went over all the car options with me; the car was a dream to drive home. We will be back for the next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Prices both new and trade-in cars.

By QUN Zhang on 10/12/2016 at 9:51 PM. Helped by Daniel ZHANG, Bill Drish.

I had my current car ( 2011 Corolla S ) troubled recently, and have a notice for inspection on it from MVA. Daniel ZHANG, was introduced from my former co-worker 's referral , who I met last December, at another TOYOTA dealership. Originally , I like to buy a newer corolla model again. Since Daniel moved to this new HONDA dealership, after a few day comparison bet Corolla and CIVIC, I made my decision to switch from TOYOTA to HONDA CIVIC model. Thank you, DANIEL. Eventually, I had a good trade-in value on my 2011 Corolla and a great redesigned '16 Honda Civic LX, which beats Corolla definitely by its performance and MPG. I would recommend this dealer to my friends in future. P.S. Financial Manager , Bill did a good job, he is super nice guy too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Price & Excellent Service

By Don on 4/22/2016 at 1:08 PM. Helped by TJ Toutman.

Buying my Civic LX Sedan TJ Troutman was easy and quick. I got me what at wanted and a good price. He answered all of my questions with expertise and went further in explaining all of the features on the new redesigned Civic. Even after I had the car for a few days and called with some additional questions he was able to answer the quickly and expertly. I would recommend any one looking for a new car to contact TJ at Sport Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Kmaier21 on 3/29/2016 at 1:22 AM. Helped by TJ Troutman.

I had a great experience buying my new CRV from TJ. He was easy to talk to, friendly, and very helpful. He easily answered my questions and showed me everything I needed to know. I would recommend others to see TJ for a new Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car!

By HondaVol on 12/26/2015 at 2:36 AM. Helped by TJ Troutman.

I would highly recommend Sport Honda to anyone looking to purchase a vehicle. The dealership has a family atmosphere that is unique, but authentic. Negotiations are made fairly and in a transparent way. In particular, I would highly recommend working with TJ Troutman, a sales consultant, for your next purchase. In short, TJ went above and beyond expectations and helped me locate the exact car and model that worked best for my family. He was very knowledgeable about the car I wanted and was very honest and authentic. Overall, the experience at Sport Honda was easily the best experience I had out of all the dealerships I visited in Maryland and Virginia.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DONT BUY A CAR" FROM JIM..

By Thomasena M on 10/8/2015 at 10:47 AM. Helped by JIM.

I been saving up for the Honda civic LX for some time now, and yes I'm young but when I want something I do any and everything to get it.. Finally I reach my goal, so first thing I do is call the sales man name Jim., he let me test drive the car any I enjoy it but when it comes down to paper work Jim lied he told me he will do anything in his power to help me get a car but didn't soon as they said I was deind he told me I should get a use car and I refuse a use car because they said I should put 8000' down . Jim is all about himself I feel like he could've tried harder. All in all I don't recommend no one to buy a car from Jim he is all out for self...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Perfect car buying experience (seriousely)

By lkrylov on 11/4/2014 at 5:31 PM. Helped by Julius Crane.

I started by requesting a quote through Edmunds price promise knowing the exact model I was looking for. Got a call from Julius who told me that they have a car on their lot exactly matching my request except for the color. I asked for the price and was given a very competitive quote. Arrived to the dealership with my wife and a 3 yo daughter at 7:30 pm left at 9:30 in the new vehicle. The two hour visit included - A test drive (Julius insisted that we test drove it although we said we were ready to buy without the test drive) - Loan application - Complete paperwork with new MD tags installed - Entertainment and hot chocolate for our daughter While the loan application was processed Julius did offer extended warranty and other services available, but in a gentle way. I will definitely check with Sport Honda before buying any vehicle in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark Kahler is Great

By nanaof3 on 7/7/2014 at 6:20 PM. Helped by Mark Kahler.

I have been searching for a car for a few weeks and was starting to get a bit frustrated with all of the runaround. I was told a price at another dealership, went there and was about to sign the papers only to find out there were about $2000 additional fees that would be added to my "out the door price" I was given two days earlier. When I contacted Mark, he provided me with what I needed to know (no beating around the bush - just a straight on the mark offer). Out the door, nothing added that I did not choose and it was about $2000 less than other vehicles I was looking at. He was very helpful and knowledgeable. Great customer service - , he even contacted me on his day off (dealership was closed) to let me know if I wanted a "door buster" I should arrive early. He even followed it up, to make sure I was still coming and had everything there ready when we arrived. We were in and out within a couple of hours (included test driving the car) and were not pressured to add "unwanted or unnecessary items" to the cost. We have bought many vehicles in the past and this was the BEST experience we have had. After we purchased the car we were introduced to the service staff and the manager - Super Service all around. My husband already has a Honda, now one for my grandson, and I am thinking my next purchase will be another Honda from Mark. If you are looking to buy a Honda and are skeptical of sales people don't be - Mark with treat you with the dignity and respect you deserve.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Not going to this dealership

By carbuyer63 on 5/30/2014 at 1:31 PM. Helped by Mark Kahler.

I am glad there are telephones, I called Sport Honda to get a price, I was transferred to Mark Kaller(sp?). I wanted a simple price on a vehicle. He wanted all my contact information. He gave me a price and I asked him what was invoice, he said you wont' tell me your info so you can look it up yourself. I told him, you made it easy, I am not buying from you. I didn't realize I need to provide all my info for a simple price quote.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Customer Service Experience

By enowmpey on 4/23/2014 at 9:12 PM. Helped by Raymond P. Collins.

I honestly believe the Service Representative Raymond was very knowledgeable and presented a clear picture of the service required. He also gave me a brochure that helped me understand why my vehicle needed the maintenance indicated by the minder. His attitude was friendly and professional. My customer service experience was good overall and would certainly recommend this location. Enowmpey

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jack Francis is the best

By Pauldivver1 on 4/14/2014 at 12:46 PM. Helped by Jack Francis.

I went in to get my tire fixed and jack had me bring my car right in and even gave me a really good deal on my tire, so if you go to sport honda in silver spring ask for Jack Francis

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have a 2009 Honda Civic. I have always got it serviced...

By Bette13705 on 1/29/2014 at 2:52 PM. Helped by Ernest White.

I have a 2009 Honda Civic. I have always got it serviced at Sport Honda. All the service technicians are kind and accommodating and the mechanics are top notch. Good experience!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I brought my CRV for scheduled service and I had a...

By amussie on 1/15/2014 at 5:15 AM. Helped by Ray Collins.

I brought my CRV for scheduled service and I had a wonderful experience. My serviceman was very professional my car was serviced in a timely manner. Mr. Collins was very accommodating and answered all my questions. I would recommend the service center to anyone with full confidence.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I found the car I wanted online. It had low miles and a...

By jack on 1/14/2014 at 11:22 AM. Helped by Robert.

I found the car I wanted online. It had low miles and a good price. Management followed up to make sure that I was satisfied with my purchase. I will eagerly recommend this dealership to our real estate clients. Sincerely, Carolyn Thompson, Broker Real Estate Search and Sale, LLC http://realestatesearchandsale.com

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Over the years, I have always had very good experience...

By Mohamed Noman on 12/18/2013 at 12:50 AM. Helped by Jack Francis, Ernest White, Danny Iriarte.

Over the years, I have always had very good experience and very friendly environment at Sports Honda with every one there! I can't remember all if their names, but all are welcoming and facilitating your needs, even if you call them for something needs to be done right away, someone would take care of your needs! I've used many if their services, including shuttling that will make life easier. Thanks to all, and wish you all a happy holidays and a prosporious new year!!

I would recommend this dealer.