Dealer Reviews

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Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very pleasant car buying experience

By Shantel on 4/8/2015 at 3:41 AM. Helped by Nick Serracino.

Nick asked what I wanted and as soon as he found it he contacted me to come see it. It was the perfect vehicle for me and was exactly what I was looking for! Fantastic customer service from him! He met my needs and exceeded my expectations! He was able to answer all of my questions, was extremely knowledgeable about the vehicle. Seemed like he really did his research prior to contacting me in order to ensure it was the right vehicle for me. I highly recommend this dealership and would also highly recommend asking to deal with Nick Serracino. I have already suggested to a few people to go speak to him. He will find what you want and it will be the vehicle for you! Nick was willing to go the extra mile to ensure I was happy with this vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They went the extra mile and then back again.

By jwadas on 3/28/2015 at 4:24 PM. Helped by Chris Mccarty & Dan Haas.

The service at Spradley Chevrolet was awesome, they gave me a fair price on my trade, negotiated on the same level as me which is in my mind a must ,not as I have had other dealerships try to in the past and on top of this excellent service went above and beyond to correct issues even after the sale was complete. In my experience now days that kind of service and " of course we will take care of that , it is only the right thing to do " customer service even after the deal is done and over is hard to come by at all anymore. I highly recommend this business and the salesman Chris Mccarty and Sales Manager Dan Haas, Thanks! Joe W.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Black32 on 1/11/2015 at 9:56 PM. Helped by Jimmy Young.

My experience with this dealership was fantastic!! I will not go anywhere else. My experience with Jimmy Young was great! he is kind, funny, and made the experience fun. If we had any questions he always answered them and as well, he did not rush me to make a choice. He took me around showed what car was what, and talked to me about how each one differ than others. I had a Toyota before this car, and I will not go back to them! I am very pleased to have this car and I absolutely love it!! I highly recommend Jimmy Young to work with because, he has a great personality and will make it a great experience for anyone.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

One Disappointment After Another

By Joe G on 12/27/2014 at 6:04 AM. Helped by Shane, Dwayne, Frank.

Big disappointment after another. When purchasing a 2011 Chevy Tahoe in 02/2014. Sales staff no help emptying personal items from traded-in vehicle, left us in the closed lot with lights turned off, guess it got late on them, must've been in a hurry to leave. If not assertive Tahoe wouldn't have even been cleaned for us. I hope your experience is better, but I certainly won't be buying another vehicle here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By superdarren on 11/14/2014 at 8:38 PM. Helped by Corey Ballentine.

Just bought a new truck from Corey Ballentine and I couldn't recommend him more highly. The high temp that day was in the single digits with blowing snow, and I must have had him bring 6 or 7 trucks up. Not only that, but after writing up all the paperwork, we changed or mind and had to redo everything for a different truck. Corey never once looked agitated, which is more than I could have put up with. Great experience and a good price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Improved customer experience for our new car purchase

By emguce on 10/12/2014 at 2:47 PM. Helped by Matt Pierce and Dan Haas.

We were looking to trade in our 2010 Chevrolet Traverse LTZ and purchase a new vehicle. Unfortunately, our first dealership offered us a great price but only offered $17000 for our trade in which was $4000 less than the blue book value of our trade in. Obviously we walked out. We decided to visit Spradley Chevrolet to see what they would offer as a trade in since we purchased the vehicle from them in 2010. Our only hesitation for our visit was that the sales manager who oversaw our 2010 purchase may still be employed at Spradley. That sales manager was rude, condescending, and lacked any sense of courtesy and customer service. The only reason we made the 2010 purchase was due to the sales rep, Andre, who made up for any issues we experienced. Fortunately, we met Matt Pierce, the sales rep, and the current sales manager, Dan Haas, who worked with us in a friendly, honest, and courteous manner that was a completely different experience from 2010. We never felt pressured nor thought that Matt or Dan were trying to take advantage of us during our purchase. We felt like Matt and Dan were working WITH us to make a deal and not just WORK us for a deal. We were offered the invoice price for the vehicle, $20000 for our trade in, and at cost purchase for three items that were not included in the vehicle. We were happy with this deal and Matt and Dan were able to close the deal in a few ours to accommodate our busy schedule. We could not have asked for a better experience for a car purchase.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

30,000 mile tune up gone wrong

By aopfer on 8/16/2014 at 10:00 PM. Helped by Scott.

I have been a proud hyundai owner for 2 years. I have always been extremely pleased with the service I have received from hyundai, which is why I feel so strongly that I need to report the service I received at a hyundai dealership recently. On Thursday, August 14th, I took my 2013 Hyundai Elantra GLS to the Spradley Hyundai service department in Pueblo Colorado for an oil change and 30,000 mile check up. They gave me an estimate, told me they would have the car ready that afternoon, put me in a rental car and sent me on my way. Several issues arose over the next few days: The first was that my car was not done that afternoon, nor the next day, or on Saturday when I arrived to pick it up, even though they had told me on the phone that morning that the car was ready. After waiting for over an hour in the service office I was told I was ready to go. When I got to my car I saw that it was not cleaned, the plastic was still on the seats and paper on the floor - which I had to dispose of, and I had to find the car on the lot MYSELF instead of having it pulled to the door. This is disrespectful to your customers time and to their vehicle - I can't believe that my car was in dirty condition with trash inside the vehicle when I got it back. The second issue began on Friday with a phone call from the service manager, Scott. He called to tell me that my car needed a fuel injection service, and that this would put me at the upper end of the $350-450 estimate he had originally quoted me. He said he felt very strongly that the fuel injection service was needed and that if we did this I would be right at $450. When I arrived to pay my bill my charges exceeded $700. I understand if an estimate is just that, an estimation of charges - but for the actual charges to be close to DOUBLE the estimated price is ridiculous.To Scott's credit he did adjust the charges when I told him that was no where near the amount we had discussed less than 24 hours ago - however I still ended up paying $495, which exceeded the "upper limit" of my "estimate". The above issues aside, it is really the last problem that put me over the edge. It is my belief that all customers deserve the same level of respect. I realize that I appear very young for my age; however that is no excuse to call me "honey" or "sweetie" instead of my name by the service personnel. The customers around me were consistently called "Mr. Speer"; however it was only after I became visibly irritated that I was referred to as "Ms. Smith" or "Emily". As a young physician, I cannot imagine behaving in such a blatantly unprofessional manner towards patients or any staff member I work with. I was not given a service survey to fill out, as I would have certainly failed the center. Please take this information to make Spradley Hyundai step up and get their standards to the same level as other Hyundai dealerships.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jeff Genova on 7/10/2014 at 12:10 PM. Helped by Daniel Gibbs.

I had a great experience with Spradley Chevrolet. Daniel Gibbs was great to work with and he got me the best deal possible to ensure that both parties were satisfied. I appreciate the integrity and honesty in working with their team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Experience at Spradley Chevrolet

By margescheiwe on 7/3/2014 at 6:55 PM. Helped by Nik Gurule.

Nik met us in the car lot and quickly determined our desires and need. He showed us a couple different vehicles. He then told us about a pick-up which just came on the lot. We went to look at that vehicle, 2008 Sierra Truck. We decided to purchase that one. Nik had to get back to another customer, so he put us in with another person. That person did not really deal with us at all - gave us a ridiculous offer. As such we left. Once home, we called the manager and explained what happened. We also talked with Nik. Everyone worked out a satisfactory price and we agreed to buy it. The next day, Nik met us and showed us the cleaned up truck. Nik had everything all ready for us - we just needed to sign the paper work. Later Nik called and told us they had the manual to the truck. He saw to it that it was mailed to us shortly after the title was mailed. Nik was very personable and took care of details. I would recommend Spradley Chevrolet (it was my second purchase there) and I would recommend that they contact Nik for working on the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By K23 on 7/1/2014 at 9:34 PM. Helped by Kregg Hartle and Tom Lucero.

Thank you for taking good care of me! The service was excellent. Kregg and Tom were very professional and friendly. Best of all, I absolutely love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks

By clhollis19 on 4/25/2014 at 11:27 PM. Helped by mike valdez larry mondragon.

Thanks for help me buy my 1st car thank you for your time and effort to get the best deal for me and my credit

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my car

By Savvi on 4/25/2014 at 3:51 AM. Helped by Mike Valdez.

I was referred to spradley after a bad experience at another dealer but Mike turned it right around I told him what I wanted and my budget he quickly found me the perfect car I have sent my family and closest friends to mike and he has taken great care of them also I will continue to refer everyone there and buy all my future cars from Mike Valdez at Spradley

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nic was very professional and listened to what it was...

By droberge on 3/10/2014 at 6:46 PM. Helped by Nic Gurule and Dan Haas.

Nic was very professional and listened to what it was that I was looking for which was difficult because at times I didn't know what I wanted. He offered valuable information about the vehicles I was looking at and other vehicles I had not even thought to look at. The process took over 4 months for me to finally find the vehicle that was for me. I had specific criteria and standards that had to be met by the vehicle, salesman and GM and I am ecstatic about all of them after our final selection. I am grateful to Nic and Dan for the amount of work they put toward our deal and will recommend both of them and Spradley Chevrolet to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I called Zach regarding a Town and Country. He said that...

By befree7 on 2/23/2014 at 4:13 AM. Helped by Zach Bickel.

I called Zach regarding a Town and Country. He said that he would check to see if it was still available. He also kindly inquired what we were looking for. After giving Zach our minimun requirements including our absolute highest price, he called me back and said that he had something even better. He offered us a great deal. Since we lived out of town, he looked the vehicle over for us and described it. He also had a couple of conversations with my brother who is an auto mechanic. He was friendly and willing to go the extra mile for us. Before we came up to buy the van, he said we could fax our info and he would prefill out all of the forms. We got to the dealership, looked over the van, test drove it, and bought it all within a couple of hours. We are very pleased with our entire experience. It honestly couldn't have been better. Zach is a great salesperson. He is not pushy and very personable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As a woman I felt very comfortable throughout the entire...

By Trax42 on 2/22/2014 at 2:30 AM. Helped by Cliff Martinez.

As a woman I felt very comfortable throughout the entire process and appreciate the way I was treated with kindness!! Thank you Cliff and Larry Spradley!! Your happy buyer Tracy Elias

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

SALES PERSON KNOWLEDGEABLE ABOUT VEHICLE. DEALERSHIP...

By eddie1942 on 2/14/2014 at 2:56 PM. Helped by NIC GURULE.

SALES PERSON KNOWLEDGEABLE ABOUT VEHICLE. DEALERSHIP CLEAN AND PEOPLE FRIENDLY SERVICE DEPT/ CLEAN AND UP TO DATE. SALES PERSON EXPLAINED VEHICLE INSTRUMENTS SO WAS EASY TO UNDERSTAND/

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nic was friendly and willing to help find exactly what I...

By kathyjs14 on 2/3/2014 at 8:28 PM. Helped by Nic/Greg.

Nic was friendly and willing to help find exactly what I was looking for and determined to work things out to give me what I was asking for and willing to answer any questions or concerns I had about purchasing the vehicle. Greg was friendly as well as patient and also willing to answer any questions I had and concerns about the finances towards making the purchase. My overall experience was excellent. All questions answered and all the help I needed was given.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We went to purchase a new Chevy Camaro, and had great...

By lulu1114w on 2/1/2014 at 2:35 AM. Helped by Nick Gurule/Kris Spradley.

We went to purchase a new Chevy Camaro, and had great service, our salesman, Nick Gurule was very knowledgeable on the vehicle, explained everything very well. Everyone there made us feel comfortable with our purchase. Kris Spradley did the financing very easily. We enjoyed our experience there very much. Great Customer Service!:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome mike has sold us three cars and every time is...

By custer1412 on 1/28/2014 at 5:43 PM. Helped by mike valdez.

Awsome mike has sold us three cars and every time is always better than the last we go to spradley for mike valdez thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Both Tom, the Manager and Mike, the Salesman helped us to...

By wilmabrubaker on 1/3/2014 at 8:32 PM. Helped by Mike, Tom.

Both Tom, the Manager and Mike, the Salesman helped us to do a lease purchase while getting the price we wanted for our Hyundai Vera Cruz. The experience was wonderful and we now have a super Hyundai Santa Fe.

I would recommend this dealer.