Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3  
Friendliness
4.5  
Overall Experience
3  
Price
2.8  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unhappy

By Mary Vineyar on 5/26/2017 at 2:47 PM. Helped by I don't remember.

We bought a used truck from them. By the time we got home, it was making a terrinle noise and was losing power. We had to get it fixed which cost us almost $2,000. They would do nothing to help.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't buy a used car from them!

By CarLady2000 on 5/18/2017 at 3:23 AM. Helped by Austin.

I feel like we were lied to. When we called about a used car they said it had been checked by the Honda Service Dept but then after we had problems the DAY AFTER we picked up the car, they said it was never checked out by them before they sold it to us. How could they price a car they hadn't checked? It was cheap and now we know why! Lights that were not on when we test drove, all of a sudden came on the DAY AFTER we purchased it. It smelled like smoke, they promised to get it out. They didn't. It needed some serious detailing, they said they would do it, they didn't ..... until I pointed out some obvious areas...then it was done, but poorly. They were very nice but I feel very much swindled. Not a good first impression of Arkansas for me...AT ALL! We used a good amount of our moving fund for something to look for work in and now we have a car we don't trust with a smell that literally makes me ill - Bad form Springdale Ford, BAD FORM!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Personable

By Wyatt1177 on 1/24/2017 at 10:40 PM. Helped by Thomas Mays.

All involved in my purchase were friendly, attentive to mine and my wife's concerns and respectful of every decision we made. In all "personable" is what describes them best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy to work with!

By Douglas1972 on 1/16/2017 at 4:35 AM. Helped by Scott Davis.

Very helpful and professional! Excellent customer service. Knowledgeable sales staff. I was never pressured to buy. Was offered a very fair amount for my trade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to dea with.

By snakeeyes on 12/6/2016 at 4:45 PM. Helped by Brandon Moss and Verl Hencey.

Easy to work with very informative made the purchasing of a new truck probably the best and easiest I have experienced. And worked with me after the sale to follow through with the deal.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great guest service

By Pellisson on 12/2/2016 at 4:37 PM. Helped by Ronnie.

Dropped off our SUV for a oil change and brake work, service completed in a timely fashion and in a timely manner. Can't say thank you enough

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience!

By Lucas Massengale on 10/26/2016 at 5:30 PM. Helped by Jason Dickard, Ronnie, Mark.

From the sales staff to the service department, I always have a great time at Springdale Ford. Jason and Ronnie work my service appointments in very conveniently and Mark always takes good care of my car. I'll keep going back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By candles123 on 10/18/2016 at 3:45 PM. Helped by Brandon Moss, Scott Davis.

These guys always go over and beyond to satisfy the customer, very professional and honest. I recommend them to all my family and friends. thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Glynch3 on 10/6/2016 at 3:49 PM. Helped by Jason Dickard.

Easy to schedule , great service , great bunch of guys to deal with. Will be back. Keep up the good work. Thanks again for great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By David P Glaser on 10/1/2016 at 3:43 PM. Helped by Ken Delgado.

I believe that this dealership goes above and beyond what it takes to be make you, the customer, happy. Easily the best car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good.

By sani on 9/13/2016 at 2:59 PM. Helped by Brandon Moss.

Very impressed with the experience we had while purchasing a pre-owned vehicle. The sales manager, Brandon Moss went above and beyond to ensure we received a good deal. I recommend purchasing from this dealership if you are looking for a new or used vehicle. Ask for Brandon Moss. Our salesman was Austin i believe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was Blown away by how friendly they where

By Francisco Rocha Farmers Agent on 8/9/2016 at 4:18 PM. Helped by Ken Serratos.

I worked with Ken in trading in my old truck. they gave me away better deal than I was expecting and stayed within our budget to get a brand new truck when i was expecting to get a used one. I highly recommend anyone come take a visit if you looking to purchase a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mindy Glass on 8/7/2016 at 11:10 PM. Helped by Austin Posey.

The finance manager went above and beyond to make sure we got what we wanted and Austin was very nice and easy to work with. He even took us the the dealership in Fayetteville to look at the vehicle we were interested in purchasing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always a Great Experience and Friendly Service

By wbenson on 1/3/2016 at 11:25 PM. Helped by Brandon, Freddy, and the guys in the Service dept. make everything the way it should be for you..

The se guys are always friendly from start to finish.....this is why I buy at this dealership. Committment from start to finish in sales and service. Walter Benson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever

By Satisfied Customer on 12/2/2015 at 12:31 PM. Helped by Cole.

Cole didn't pressure me, was very helpful, answered all my questions. This was the most pleasant experience I have had buying a car., I will return to this dealership in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Wonderful

By maxie on 5/11/2015 at 1:04 AM. Helped by Cole.

Everyone was very friendly and attentive. They worked with us in every way possible to show us how to buy the car we really wanted. Explaining the financing, warranty, etc.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job!

By Jeff Larson on 4/6/2015 at 1:59 PM. Helped by Jesse Ray.

The whole team was exceptionally helpful. Jesse Ray and Brandon Moss both worked hard to get me exactly what I wanted. I Would strongly recommend Springdale Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By phpeck on 2/11/2015 at 2:28 AM. Helped by Jesse Ray.

To envountet sales people who listen as well as talk was a pleasant experience and I will recommend the dealership to Anyone I know of that is looking for a quality vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience was...

By Warpaint on 1/5/2015 at 4:21 PM. Helped by Scott Davis.

Awesome! Fast, which is what I wanted. I don"t have time to mess around, and they got me taken care of quick!! Would definitely recommend Scott and the guys.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Although I didn't purchase a vehicle from this dealer, I...

By Stoney on 8/20/2006 at 1:45 AM. Helped by Renee.

Although I didn't purchase a vehicle from this dealer, I would highly suggest doing so. I had tracked a vehicle down to the Springdale branch of this dealership and unfortunately it was traded to another dealer. Luckily for me the dealer that had the car I wanted, was much closer to where I lived and I purchased from them. The customer service of the people that I met there was outstanding. They even called the other dealership and advised they were sending me over to them to purchase the vehicle. I have no experience of the quality of work or the pricing since those were never encountered. But wanted to reward the dealership for a job well done. I consider that excellent customer service. Good Job

I would not recommend this dealer.