Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job!

By JacklynMdx on 9/7/2018 at 3:34 PM.

Five Star, Ibrahim is and has always been a pleasure to do business with. I would recommend Ibrahim to all my family and friends. Thanks, again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Leasing Experience

By DIANEBIANCA on 6/30/2018 at 7:45 PM.

This was my first experience with Springfield Acura and I was pleased with it overall. Salesperson, Richard Passanati was very informative and helpful. I did not feel pressured. Pleasant experience leasing from them.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
3   Overall Experience
1   Price
1   Quality of Work

Very Poor Customer Service

By arman on 6/18/2018 at 1:52 PM.

Bought Acura MDX Advanced Entertainment package.Very disappointed with the service ! Especially, with the service of sales agent. Had an issue with my number plate. I haven't received my number plate even after 5 days of temporary plate has been expired. Contacted the sales agent "Richard" few times, his response was very unprofessional. Event he didn't bother to answer my call and didn't reply my voice mail. During last conversation he told me "NOT TO CALL HIM ANYMORE". Of course, I had to call him. He was the sales person. He is responsible for all the customer request and needs. And he took the customer review card filled up in front of him almost forcefully to give him good rating, which is also unprofessional. Very unhappy with his service and will not recommend to take service from him.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Another great experience

By Dr. J on 5/24/2018 at 10:22 PM.

Rich Passananti did another great job. His demeanor and personality makes it so easy to buy or lease a car. Actually, everyone. At Springfield Acura make you feel at home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Experience

By denise on 5/5/2018 at 8:12 PM.

I have leased many cars and this by far was the easiest and friendliest leasing process. I would recommend Jean Brea for your next lease or purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT Experience As Always

By Maria Mercedes on 5/4/2018 at 2:57 PM.

Thank You Springfield Acura for a great experience and thank you to Jean Brea and Bill for making it happen. You guys are truly amazing. I have been doing business here for years! And it always gets better and better. Salesman Jean was very knowledgeable and patient, A true consummate professional. Always followed up with me and when MY time was right he Delivered! I will continue doing Business here because not only they gave me a great deal but also made me feel like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great

By S.Sharp on 5/2/2018 at 3:53 AM.

Very good customer service. Friendly helpful dealer. I will definitely be returning to purchase another vehicle in the future. Highly recommend dealership took the stress out of car buying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We brought a 2018 Acura MDX

By Wilzilla69 on 5/1/2018 at 8:57 PM.

We brought a 2018 Acura MDX from Rich and it was a pleasure to have Rich as our dealer, he listen to all the things we wanted and he delivered with no problem and explained everything to us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a good experience at Springfield Acura

By Cgoodstadt on 4/28/2018 at 8:26 PM.

Rich helped me with a new lease of a MDx. He was great to work with. He was able to get me the best price.Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and great price

By smolyg on 4/25/2018 at 1:44 AM.

This is my 4th Acura MDX with Rich and 8th with Spring Field Acura. I keep on coming back here for great service and good prices, especially due to very good people like Rich

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent all around!

By Piliecimd on 4/24/2018 at 7:24 PM. Helped by Dennis.

My experience with Acura Springfield was very smooth and I would recommend them to anyone. Richard provided excellent customer service! He was helpful and patient .. he explained everything and took his time. The manager Dennis and Richard were very polite and accommodating!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MUST GO TO SPRINGFIELD ACURA!!

By Elvia F. on 4/18/2018 at 1:26 AM.

– Exceed Customer Service expectations! I had an extraordinary experience with Springfield Acura in purchasing my first company car. In the process, I had the pleasure of working with Luis, Bill and Greg (Finance). I never thought buying a car from the dealership could be so pleasant. I always hear horror stories but my experience was a dream come true. From the first time I spoke to Luis, I knew I made the right decision. He was always so reassuring and kept my mind at ease throughout process. Luis never failed to keep me posted. Luis and Bill really did the impossible to get me the specific car I wanted. It was challenging for them to get the car, but with their effort and determination they made it possible. Luis even worked on his days off. If that isn’t dedicate customer service, than I don’t know what is. When I arrived at the dealership, the vehicle I had talked about so eagerly was waiting to go home with me! Bill and Luis inspected every inch of the car before handing me the keys. They let me see the car in the mechanic area, this demonstrated trust and honor for me as a customer. As a first time buyer, I was treated above and beyond than expected. I was offered me a fair price considering the exclusiveness of my car. Bill explained how he arrived at his decision, and Luis showed me the technology in my new car. He was patient, thorough and compassionate. Greg (Finance) was equally patient with me in determining exact down payment and deal flow items, like payment, term, warranty etc. At this point, I was more than impressed, never once feeling like I was "being sold". Greg was honest and straight to the point. This was a very easy process. Where this team really earned my outstanding rating was after my purchase. Luis followed-up to make sure the car was exactly what I expected. I did not feel forgotten. Where they could have simply not called me or cared afterwards, they didn't. They truly do care about each customers that walks in the door. This is not only admirable, buy inspiring. Bill, Luis and Greg are the most honorable, easiest men I have ever transacted with. My boss and I will definitely send our future marketing employees to Springfield Acura without hesitation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive to New Jersey!

By Michael Acquilano on 4/15/2018 at 7:03 PM.

We had a great experience from the moment we walked into the showroom. Rich was oustanding in his approach and in his knowledge of the vehicles in which we were interested. In describing the features of the MDX, in particular, and of the entire process, Rich left no stone unturned. When we moved on to Greg in finance, we were equally impressed. Thank you Springfield Acura!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Experience!

By Flo-Rider on 4/14/2018 at 3:04 PM.

Great experience with Rich and Mike. Greg in finance was also nice and helpful in sealing the deal. Whether you’re purchasing or leasing a car, it is a long and arguous process. Be prepared to give up your day. It was kind of scary, especially having to sign so many papers for a major purchase.. I felt quite apprehensive. However, at Springfield Acura, Rich and Mike made the overall experience a very positive one. If your plan is to get an Acura and if you expect exceptional customer service, a good deal, and no bull crap you must make the deal with RICH. He is experienced and will work with you to get your needs met. He also said to call him after purchase with any concerns. The MDX is a great looking vehicle and rides smoothly! Love it. When you need a car, just call and ask for RICH. If Rich is on vacation wait for him to return if you can or talk to Mike. That is what I will do! Thanks fellas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SPRINGFIELD ACURA AND JEAN

By Johnnycolon on 4/14/2018 at 12:40 PM. Helped by Jeff the manager was very helpful..

Had the best experience at SPRINGFIELD Acura with Jean helping us along the way showing us patience and answering any questions that we had. We looked at many MDXs until we found the perfect car. The process took a very long time but that was the back office not Jean. I highly recommend booking an appointment with Jean he’s straight to the point and tries his best to make a deal. Could not have asked for more! Excellent thanks!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
3   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

New Car - Yay!

By yoacr on 4/9/2018 at 2:19 PM.

I came with the idea of buying a used car to replace a TL I've had for 12 years and left with a brand new car. My salesperson was knowledgeable, helpful and patient. Front desk people could have been friendlier but maybe they were having an off day. I'm still getting used to the new car and its features but love it overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all around-2 thumbs up!!

By urm200 on 3/31/2018 at 11:44 PM.

I randomly stopped in to do a quick test drive of the ILX. And the experience was awesome from start to finish! Anthony Bruce was my sales rep and he made the car purchase experience one of the best I’ve had! He was super patient and easygoing; he answered all of my questions and was just generally super helpful (he even helped me clean out my old car ha!). I would come back here again and again and I would especially recommend working with Anthony!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By St155 on 3/29/2018 at 6:04 PM.

Anthony Bruce was a terrific sales consultant to work with on my new car. I highly recommend him and hope to work with him again in future. Anthony is very professional and courageous, quickly answering questions and very helpful. This was a very positive car buying experience thanks to you Anthony!!!! I will be sure to pass your name along.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Betty123 on 3/29/2018 at 12:04 PM.

We came in to buy a used car and were helped by Anthony Bruce. We couldn’t be happier with the service he provided. He was very accomodating and a pleasure to speak with. Thank you Anthony for making our experience such a good one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable Experience!

By Kristabrady on 3/24/2018 at 10:29 PM. Helped by Mary and Dave.

These guys made us feel right at home! They made the experience of buying our Mercedes both pleasurable and enjoyable. Everyone was so helpful too!

I would recommend this dealer.