Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Car Lease

By Veenu on 5/31/2019 at 10:01 PM. Helped by Manny Lazo.

Manuel Lazo Sales and Leasing Consultant Springfield Acura Most professional helpful patient salesman I have come across Very detailed pleasant to work with. I could have bought my car from bridge water but I like Manny customer service. He was never pushy only wanted to work with you Happy experience Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Jasmin S on 5/27/2019 at 4:53 PM.

My husband worked with Andrei to get me in a new car since my lease was coming to an end. Andrei was very helpful and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Springfield Acura is THE BEST!!!!

By “Chip” C. on 5/25/2019 at 12:42 AM. Helped by Mary Smink.

My experience at Springfield Acura was AWESOME!!! One visit for a test drive and one visit to “seal the deal”...from my salesperson,Mary... to the general manager,Bill... you couldn’t find better people to work with!! Finally...a dealership with honesty and integrity... THE BEST!!!! I cannot recommend them highly enough!!!! A highly satisfied new car owner, “Chip” C.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very welcoming and professional employees Manuel and Jimmy

By Tej24 on 3/23/2019 at 9:38 PM. Helped by Manuel Lazo, Jimmy.

I was coming in try and check out some options and I was helped out by Manuel and Jimmy. I was nervous before coming in as I had never bought a car through a dealership. However they were personable and made the experience easy and enjoyable.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False Price Promising

By yeff95 on 3/15/2019 at 1:18 AM.

I contacted this dealer for their best offer on a Acura MDX ASPEC on a Lease , spoke with mike over the phone, i told mike the best price around given to me was $540 a month sign and drive and asked him if he can beat the figure . after 30 mins. on hold he told me "his Manager said he can beat that price by a considerable amount" i told him please make sure as i live 1 hour away each way from the dealer, he said 100% my manager will beat that price. i drive up to the dealer and i get refused for the offer, saying the dealer would lose money if they give me that price. WHY ON EARTH WOULD YOU TELL ME YOU CAN BEAT THE PRICE BY A CONSIDERABLE AMOUNT, just to have drive an hour over there and a hour back. just to refuse me, worst of all the "manager" didn't even show his face. very unprofessional, Unethical.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best price, courteous folks

By Prashant on 3/11/2019 at 2:29 PM. Helped by Joseph Tyson.

I primarily interacted with Joseph Tyson who is Client Care Manager at the dealership; he gave the best offer for RDX SH-AWD with Tech package among all the dealerships in NJ. It was good to that extent that all I had to do was go down there and get the car. I had done my homework of reading forums on the net on best or good price; had already did a test drive; all I wanted now, is the car. In dealership; I was taken care by Carlos, and he was patient enough to go through the technology demo & options in this car not once but twice with us. AND on top of it, he followed up personally after we took the car to see if everything is good. This was the shortest time that I spent in any dealership to buy a car. Hats off to Joseph & Carlos. Long Story (in case anyone has patience to read) -- Every other dealer was like "You got to come to dealership to get the best price"; I understand that buying a car is not an easy decision but going to dealership and going through those rounds of discussion where the sales agent will make you wait for infinite hours, testing your patience and making you skip a meal AND then in the end - you may or may not buy the car. Long story short; cut the chase and give a good deal as "gone are the days of making you wait" especially if a person has done his homework of going through internet and is talking numbers.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

exelent service ,very friendly sales person Manuel Lazo

By phil on 2/22/2019 at 8:18 PM.

I will recommend Springfield Acura to all my friends. I was very happy with my experience at Springfield Acura friendly peoples very good service I will come back again

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AVOID AT ANY CAST

By DJAY on 2/1/2019 at 11:23 PM. Helped by JEFF NEWMARK.

DON'T SHOP HERE!. I purchased a MDX car in JULY 2018 and "JEFF NEWMARC" the finance guy asked me to consider a warranty package with the terms that I can research more and if I don't like or get a better deal in market I can just give him a call and he will cancel and refund the amount. GUYS !! I have called them at least 20 times and this guy always say same thing that he is going to send cheque and i will get in 2-4 days and that never happened. The general manager never picks the phone and you can leave thousand voice messages but he never bothers to call you back so whole crew is CHEAT. Do a favor , AVOID THEM. GO SOME WHERE ELSE !! If you go there with a ring on your finger be sure it's still there after you shake their hand. They deserve minus star.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

5 star service

By Ivan on 1/7/2019 at 5:15 PM.

WOW ,josh & Matt some how always recognize me , walk over and always say hello weather they can help me or not, always make me feel like a part of the Acura Springfield family.Also just a great dealership thats why I keep coming back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Leasing Experience

By DIANEBIANCA on 6/30/2018 at 7:45 PM.

This was my first experience with Springfield Acura and I was pleased with it overall. Salesperson, Richard Passanati was very informative and helpful. I did not feel pressured. Pleasant experience leasing from them.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
3   Overall Experience
1   Price
1   Quality of Work

Very Poor Customer Service

By arman on 6/18/2018 at 1:52 PM.

Bought Acura MDX Advanced Entertainment package.Very disappointed with the service ! Especially, with the service of sales agent. Had an issue with my number plate. I haven't received my number plate even after 5 days of temporary plate has been expired. Contacted the sales agent "Richard" few times, his response was very unprofessional. Event he didn't bother to answer my call and didn't reply my voice mail. During last conversation he told me "NOT TO CALL HIM ANYMORE". Of course, I had to call him. He was the sales person. He is responsible for all the customer request and needs. And he took the customer review card filled up in front of him almost forcefully to give him good rating, which is also unprofessional. Very unhappy with his service and will not recommend to take service from him.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Another great experience

By Dr. J on 5/24/2018 at 10:22 PM.

Rich Passananti did another great job. His demeanor and personality makes it so easy to buy or lease a car. Actually, everyone. At Springfield Acura make you feel at home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Experience

By denise on 5/5/2018 at 8:12 PM.

I have leased many cars and this by far was the easiest and friendliest leasing process. I would recommend Jean Brea for your next lease or purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great

By S.Sharp on 5/2/2018 at 3:53 AM.

Very good customer service. Friendly helpful dealer. I will definitely be returning to purchase another vehicle in the future. Highly recommend dealership took the stress out of car buying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We brought a 2018 Acura MDX

By Wilzilla69 on 5/1/2018 at 8:57 PM.

We brought a 2018 Acura MDX from Rich and it was a pleasure to have Rich as our dealer, he listen to all the things we wanted and he delivered with no problem and explained everything to us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a good experience at Springfield Acura

By Cgoodstadt on 4/28/2018 at 8:26 PM.

Rich helped me with a new lease of a MDx. He was great to work with. He was able to get me the best price.Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and great price

By smolyg on 4/25/2018 at 1:44 AM.

This is my 4th Acura MDX with Rich and 8th with Spring Field Acura. I keep on coming back here for great service and good prices, especially due to very good people like Rich

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent all around!

By Piliecimd on 4/24/2018 at 7:24 PM. Helped by Dennis.

My experience with Acura Springfield was very smooth and I would recommend them to anyone. Richard provided excellent customer service! He was helpful and patient .. he explained everything and took his time. The manager Dennis and Richard were very polite and accommodating!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MUST GO TO SPRINGFIELD ACURA!!

By Elvia F. on 4/18/2018 at 1:26 AM.

– Exceed Customer Service expectations! I had an extraordinary experience with Springfield Acura in purchasing my first company car. In the process, I had the pleasure of working with Luis, Bill and Greg (Finance). I never thought buying a car from the dealership could be so pleasant. I always hear horror stories but my experience was a dream come true. From the first time I spoke to Luis, I knew I made the right decision. He was always so reassuring and kept my mind at ease throughout process. Luis never failed to keep me posted. Luis and Bill really did the impossible to get me the specific car I wanted. It was challenging for them to get the car, but with their effort and determination they made it possible. Luis even worked on his days off. If that isn’t dedicate customer service, than I don’t know what is. When I arrived at the dealership, the vehicle I had talked about so eagerly was waiting to go home with me! Bill and Luis inspected every inch of the car before handing me the keys. They let me see the car in the mechanic area, this demonstrated trust and honor for me as a customer. As a first time buyer, I was treated above and beyond than expected. I was offered me a fair price considering the exclusiveness of my car. Bill explained how he arrived at his decision, and Luis showed me the technology in my new car. He was patient, thorough and compassionate. Greg (Finance) was equally patient with me in determining exact down payment and deal flow items, like payment, term, warranty etc. At this point, I was more than impressed, never once feeling like I was "being sold". Greg was honest and straight to the point. This was a very easy process. Where this team really earned my outstanding rating was after my purchase. Luis followed-up to make sure the car was exactly what I expected. I did not feel forgotten. Where they could have simply not called me or cared afterwards, they didn't. They truly do care about each customers that walks in the door. This is not only admirable, buy inspiring. Bill, Luis and Greg are the most honorable, easiest men I have ever transacted with. My boss and I will definitely send our future marketing employees to Springfield Acura without hesitation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive to New Jersey!

By Michael Acquilano on 4/15/2018 at 7:03 PM.

We had a great experience from the moment we walked into the showroom. Rich was oustanding in his approach and in his knowledge of the vehicles in which we were interested. In describing the features of the MDX, in particular, and of the entire process, Rich left no stone unturned. When we moved on to Greg in finance, we were equally impressed. Thank you Springfield Acura!

I would recommend this dealer.