Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales guy ever!

By HAF on 8/8/2019 at 4:11 AM.

If anyone is thinking about buying a car I highly recommend going to DeMarcus! He genuinely cares about you and your needs and isn't that typical sales guy that pushes you to buy something you dont need or like. He is extremely patient, understanding, and SOO personable!! We had great conversations and it wasnt all business. Really getting to know your customer is a very important aspect and rushing someone into a sale or pushing them so hard to get a sale is never good and DeMarcus never did that. Overall my experience with him was amazing and I will definitely go back to him in the future!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying experience

By Happy on 7/1/2019 at 3:57 PM.

Great experience! I worked with Will Less on my most recent SUV purchase. He was great! He made the entire experience easy! I told him what features I was looking for and he came back from the lot with the SUV. He even found it in my first color choice! Thanks again Will and Hyundai! I will definitely be a repeat customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding customer service

By Maureen R on 5/7/2019 at 2:21 PM.

i had a fantastic experience at st Charles Hyundai . I was dealing with a hybrid issue on my 2015 sonata. they were able to get it in right away ,repaired it quick and did an excellent job in every way . I couldn't be more satisfied . The entire staff were friendly and respectful and I appreciated it very much . Maureen R

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WAY better than expected

By TeriJ on 4/28/2019 at 3:19 AM.

Curiosity got the best of me...I went in not expecting to be able to do anything. My circumstances were difficult..(to me anyway). They hooked me up with Will. Will was respectful,kind, and understanding. We laughed and joked A LOT I might add...But none the less we got through the mess. Buying a car is never easy,matter of fact not sure it's anyones favorite past time. Will made it easy for me (as it could be). He and Matt work diligently to make the deal work. I do appreciate all the work put into this. Thank you so much Will!!!.. Thank you Matt! Teri

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying Experience

By EHM on 4/20/2019 at 12:59 AM.

If you’re looking for a no hassle, streamlined sale, Aaron Adams is your guy. All in all a fantastic buying experience. Wholeheartedly recommend St. Charles Hyundai to anyone in the market.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Won't get fooled again

By Race B on 3/4/2019 at 8:54 PM.

They pulled the classic bait and switch on us. We told them if the payment wasn't x-amount for X-amount of months no deal. The agreed to our terms to get us in the door and right before we signed, changed the deal. Stupidly we worked something out! Now when the weather goes below zero the 2018 WILL NOT START AND THEY STILL WILL NOT REPLACE THE BATTERY! FAIR WARNING.....do not make my mistake, do not deal with them! One time I get it, but 2x's the battery dies in sub zero weather and u tell us there is no problem, REALLY! My wife has now missed 2 days of work and my child 2 days of school, l leave before them. This is our 2nd car from them, well, now it is the last car we buy from them!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Kkiel1 on 12/18/2018 at 2:57 PM.

I love my new Hyundai Santa Fe and I’m very satisfied with the service we had. Mark was always available to answer any questions and help us get the car we wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By DAB74 on 12/12/2018 at 1:36 AM.

I was able to walk in, look at the vehicle. The paperwork was all taken care of with no waiting! Excellent thank you for taking care of everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Friendly service

By Branam3 on 10/16/2018 at 6:46 PM.

Jason Landholt and Ben Macormick were very helpful and took in consideration exactly what I was looking for and not once did I feel pressured. Every person I dealt with was very friendly and personable. My family has been buying cars from St. Charles Nissan/Hyundai for years and will always be my first choice to shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience

By sdspga on 10/7/2018 at 2:40 AM.

Today I purchased my third car from Aaron Adams. He just makes it easy. I highly recommend him to anyone looking to buy a really good car at a fair price,

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service ever

By Jsander52 on 9/25/2018 at 5:21 PM. Helped by Service manager jay.

The service center forgot to put my oil plug back in. When my wife was driving home on a a Sunday night the car died and the engine started smoking. Almost the whole engine had to be replaced. Rather then replacing the whole engine they pieced together parts from a new one. Not even a month later the car is broke again and no one will help me. Worst experience ever we only had are car services from this dealership and bought two cars from them. They don’t care about customers and half these reviews are filled out by them. I will never do business with them again. We bought the car brand new both times. This car wouldn’t have a single problem if it wasn’t for someone not doing there job.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Respponse to my complaint.

By Unhappy Trader on 9/13/2018 at 2:55 AM. Helped by Rhonda.

The Operations Manager contacted me and discussed the matter with me. She was sincere, and made a genuine offer to satisfy my complaint and make it up to us. I am now satisfied with the result and will return for future needs. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Our first Hyundai

By Mark S. on 9/10/2018 at 9:00 PM.

My wife and I purchased our first new Tucson by Hyundai this last weekend. Our daughter and son-in-law that live in Hawaii just purchased one two days before and highly recommended this vehicle to us. We we’re in pretty desperate need of a new vehicle and so after looking around at several Hyundai dealerships we finally ended up in St. Charles Hyundai. Our salesman was Ben McCormick and he did an excellent job, he was very personable and definitely knowledgeable on any of the vehicles. Long story short with his professional help we were able to drive a new vehicle home and have been completely satisfied with it so far. We’re looking forward to taking a trip in the near future. Thank you Ben for an awesome job. We look forward to doing business with you in the future. God bless you and your family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Terrible Service Department

By Unhappy Trader on 9/8/2018 at 7:09 PM. Helped by Unk.

They have an oil change special, 6-8 pm. M, W, & F. I made a Friday appointment at 6:30 pm, explaining that I would be waiting on the service. Upon arrival at 6:30, the Service Writer advised they were a little backed up, but he'd "get us in" I explained that I had an appointment, he said he'd "get us in" So, I watched my car sit for ONE HOUR without moving. I asked the Service Writer about the timeline and he said there was still THREE CARS ahead of mine! Really? I had an appointment, which obviously means nothing to them. If you are going to schedule appointments, you need to honor them, This WAS NOT a "First come first served" drive in deal, this was a SCHEDULED SERVICE APPOINTMENT. Obviously my personal time is not important to St. Charles Hyundai, but it is important to me. Now after wasting this hour, I need to find another service center and start over, I WILL NOT BE RETURNING to this location for service. And, since this is how you treat customers after the sale, we will look elsewhere, probable Subaru, to upgrade to a 7 passenger SUV. Our family bought two new vehicle here in 2017, but no more.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Staff and Product line

By lkmerello on 9/2/2018 at 1:50 AM.

We just purchased a new Elantra from St. Charles Hyundai. Our sales person, Mark Parker was very patient & professional in helping us through the whole process. He seemed very knowledgeable about the product lines, options and pricing structures. Thanks you all for making this such a pleasant experience. We love our new car! Gary & Laura

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben Macormic Is Professional,Patient, and Knowledgeable,

By Sharon Prudhomme on 8/16/2018 at 2:32 AM.

I chose Ben from a review, Got my Veloster!!. HE is the BEST I have EVER worked with. I take this SERIOUSLY...Ask for Ben,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The purchase of my sister-in-law's '16 Elantra

By Aftayev on 8/10/2018 at 12:15 AM.

My sister-in-law FINALLY gave in and had enough with a vehicle that has not has A/C for over 2 years...so I finally convinced her to come to the Hyundai dealership to have a look around...after seeing a few vehicles we found a CPO (certified pre-owned) '16 Elantra that could be a good fit. She test-drove it and really liked the vehicle in general (especially the working A/C). After speaking with Ben about it she decided it was worth the purchase. A special thanks to Ben for what he did for my sister-in-law as it is greatly appreciated. And as usual, no pressure and available to answer any questions my sister-in-law had. This makes three Hyundai vehicles in the family...and they're all from your dealership - that means a lot.. Thanks again and see you in the future when the time comes to upgrade :)

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Sold us a lemon

By Barb B on 7/31/2018 at 12:54 AM. Helped by Service manager Jay- last name unknown.

In the past 9 mos. my husband and I have bought 2 new cars from this dealership. Yesterday with barely 1000 miles on his 2018 Hyundai Elantra my husband got stranded in Edwardsville (40 miles from home) because it would not start. We have triple A roadside assistance (5 stars!) and they came and also could not get it started. He had to have them tow the car to the dealership. I had to go pick my stranded husband up against Dr.’s orders not to drive as I just had a complex surgery. He left a message telling the dealer he’d appreciate some sort of arrangement for him to get the car returned to him, such as paying for rental or picking him up. They called this morning saying the car’s starter was bad, but was “...all fixed now, good as new!” (Well, it IS new- we haven’t even made the first payment on it!) They absolutely refused to take any responsibility for the new car being unreliable and were not willing to assist in any way with my husband in getting down to the dealer (an hour and 20 minute drive from our home) despite his explaining to them that I’m not supposed to be driving. They were neither apologetic nor empathetic towards our circumstance. My husband arranged to pay someone to drive him to pick up the car. I told him I wish we could return it. We will definitely not return there for service or to buy another car. Hopefully it will not continue to be unreliable. I’m very sorry we trusted these people to back the quality of their vehicals and to have the pride and integrity to go out of their way to make ammends after selling us a car that failed to run a month after we bought it. I recently recommended them to a friend who then also bought a new Elantra from them about 2 months ago and sincerely regret it after this rattling and unpleasant experience. A real eye opener!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant salesperson

By Whatever on 6/19/2018 at 4:26 PM.

We bought a new Kona for our daughter and couldn't have been more pleased with our salesperson Mark Parker. He was patient and knowledgeable and made an otherwise stressful process pleasant. We appreciate that he showed our daughter how to operate the car's numerous features in the blistering heat yesterday. Great job Mark! Dan, Brenda and Hailey

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark hit the MARK

By Santa Fe 4 Me on 6/19/2018 at 3:11 AM.

Mark Parker demonstrated knowledge of the various Hyundai models. He introduced me to the Santa Fe Sport. He eagerly addressed my questions and encouraged me to make my purchase at a comfortable pace.

I would recommend this dealer.