Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.6  
Friendliness
2.6  
Overall Experience
2.6  
Price
2.8  
Quality of Work
2.8  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership experience ever

By pmmartin on 6/15/2017 at 12:32 PM. Helped by service desk.

Service of our vehicle was terrible. Items requested to be fixed we not done on two different occasions. When a complaint was made the vehicle was returned with more problems than brought in for. Mechanics over tightened the lug nuts as a protest to our complaints. Would never buy a vehicle or have one serviced at this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership around!!

By Adam Koles on 5/5/2017 at 1:13 AM. Helped by Bob Degryse and Matt Distelrath.

Great experience! My wife and I both got are vehicles from here this year. Love em. My father and mother just got there vehicles couple weeks ago . Very happy. My father order a Daytona Charger received it early and was very pleased with the way the order and purchase went . 5 star service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent the best

By Jeep Guy on 4/23/2017 at 1:05 AM. Helped by Dennis Peternel , Mike Butler.

Dennis Peternel and Mike Butler were the best sales people I have met at any dealer, very accomodating , saw the car on Thursday and they delivered it to my house on Saturday ! Thank you for everything!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Did Not Disclose Ongoing Valve Cover Gasket Problem

By Robin Auten on 1/17/2017 at 9:11 PM. Helped by Salesman Matt & Supervisor.

Purchased my 2013 Buick Encore on 9/28/16. Started noticing an oil smell in November, Check Engine Light Came on & Remote Start wouldn't work. Had oil change and the mechanic said the oil cap was lose. He tightened it and reset the Check Engine Light. A little while later the check engine light returned, remote start won't work and oil is leaking from the Valve Cover Gasket. My mechanic said it has been happening for a long time because there are over 400 codes for it in the cars computer. So far the Valve Cover Gasket & Shroud have to be replaced. Let's see where it goes from there. I contacted the dealer only to get a voicemail and no return call. I will try again!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Bad Customer Service after the sale and on service.

By "Just want my car fixed" on 7/20/2016 at 1:02 PM. Helped by Matt Distelrath- Sales , Michelle Rochon - service advisor, Doug- service manager.

After purchasing a Certified Used car 2014 Dodge Journey for my wife from Matt on Monday July 11,2016, I drove away and got home and realized that the Navigation unit does not work. this vehicle is still under factory warranty with less than 16,000 miles on it so no big deal. I called Matt he said bring it up and let them look at it. I took it right back and was told they couldn't look at till Monday the 18th, so I asked Matt and he got them to look at it now and they came to the conclusion that the main radio/Navigation would need to be replaced. They said they would order one my thoughts were after looking at the car fax it states the previous owner had brought it in right before trading it for the same thing that should of been tested if it was a Certified Chrysler Used Car. They never called all week to say if the new Nav unit came in and on Saturday now the check Engine light is on well We cant drive this car till that gets fixed. I took it in on Monday Morning with the intention of leaving it to have the Check Engine light problem fixed and the Nav unit installed. Again Michelle tells me they cant get me in till next week and I as for Doug Service manager and they seem to be able to get me in? Now they tell me they can fix the check engine light but they ordered the wrong Nav unit so they will keep the car and get me a loaner and Michelle will call me back to get me a loaner well I never heard from her on Monday and Tuesday morning comes I need my car and my wife is on foot and has to take the day off work without a car. Michelle now tells me they are waiting for UPS to deliver the Nav unit and can get car fixed right away. we waited but never heard back from her all day till about 4:00PM when I called her and she said no Nav Unit and I asked about a rental car and she said she would look and later called me back and said go to enterprise and pick it up well first off how does my wife get there and I am not home at this time and she has no way to Pick it up never did Michelle or anyone offer a ride because the porter/ Driver had already left for the day. So I picked up the Journey and spoke to Doug the Service Manager and Matt the sales person and not once did they try and get aloaner and make things right they were content with me leaving and going to get it fixed at another dealer. When you hear that slogan" At St Clair we care" it really means till they get your money then you are on your own. I thought they were better than this and would take care of issues and keep customers coming back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By toupdog on 8/4/2015 at 4:40 PM. Helped by dale driscal.

I have dealt with this St. Clair dealership, having leased and bought cars. I have found them to be my dealership of choice, even if they are abit of a drive from where i live. I kept hearing how good they were, and when i was in need of a car, i decided, just go and see for yourself. Been with them ever since recommend them to anyone in the market for a lease, to buy, or their great service dept.

I would recommend this dealer.