Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Persistent diagnosis of a mysterious radio problem

By WWOYKE on 10/17/2019 at 2:21 AM.

It took three months and a lot of analysis and trial and error experimentation to determine the cause of and solution to the radio problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!!

By TERRIBLUMKE71 on 10/17/2019 at 1:23 AM.

This is our third Toyota from St. Cloud Toyota, and there is a reason we keep coming back. Customer service beats all other dealerships in the area; we feel like part of a big Toyota family! Going in, we knew what we wanted, and we where impressed with how Nate delivered. We never felt pressure, we never felt rushed and we ALWAYS received timely responses to email questions and correspondences. We are grateful for the patience and time that Nate spent with us, and will forever be loyal St. Cloud Toyota customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, as always!

By DAVE on 10/17/2019 at 12:08 AM.

Once again St.Cloud Toyota has proved to be the best automotive dealership that I've ever dealt with. Took my Highlander in for its 1-year/10,000 mile service, was promptly met, given a 1-hour ETA for completion, so I walked over to a neighboring business, got a call about 50 minutes later that service was complete. Picked up my vehicle with no wait time to get the keys, and the entire experience was seamless. I was even met by the salesperson who sold me the vehicle a year ago- it was a nice have conversation with him, it made my overall visit seem more personal rather than mechanical.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

REMOTE INSTALL

By DWFR1957 on 10/16/2019 at 5:12 PM.

the remote starter was quickly installed and accommodations made to get the car back to us so there was minimal inconvenience from being in the shop.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Takes long time for paperwork to get done

By EMAIL1437 on 10/16/2019 at 3:42 PM.

The service center does a good job but after the service is done the time it takes for the paperwork often takes more time than the service preformed you need more ppl doing the paperwork it should not take 1:30 minutes to get an oil change the service center got the oil change done in about 15 minutes the rest of the time was waiting on paperwork to be done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great, quick service

By JFCLTIMMINS on 10/16/2019 at 2:10 AM.

I was in and out in under an hour with all my questions answered. My 2005 Toyota is still running great and good service is the reason. Thanks Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Service

By Mark on 10/15/2019 at 11:44 PM.

Alex did a fantastic job of working with me to find the right vehicle as well as following up with me. I would recommend him.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Pretty good as usual

By Jackson23 on 10/15/2019 at 6:05 PM.

Have been coming here nearly a decade. Good service though occasionally disorganized in terms of paperwork, timing or numbers. Overall friendly and good quality though.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of Rav4

By Blurozb on 10/15/2019 at 11:02 AM. Helped by Jordon.

From beginning to end, the people involved gave my brother and I the attention and information we needed to purchase a 2019 Rav 4. Jordon began with an email price that brought us in to St. Cloud Toyota. Nate had the Rav 4 pulled out and started when we got there. Nate answered all our questions and walked through the sales process with humor (need that with my brother) and ease. Well worth the 1 hour drive!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade in for lease

By Megan on 10/13/2019 at 3:57 PM.

Rick helped me through the entire process. I came in hoping to trade in and lease a Rav 4 and he was very patient answering all of my questions, showing me all of the features of the Rav 4, and crunching numbers for every option I could think up with to get the price to where I was comfortable. After reviewing all of my options I left with exactly what I wanted and feel great about it! The entire process went very smoothly with no surprises and quick closing with paperwork. I have to say that compared to other dealerships I have visited I appreciated Toyota with the no haggling and best price up front that I recieved. I would absolutely recommend them and if I had a need for another vehicle in the future I would go there first for new or used options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE, FRIENDLY STAFF!

By Lynn Leeman on 10/13/2019 at 3:22 PM.

At St Cloud Toyota, the service is great and the staff are friendly. They have always been quick, dependable and trustworthy. They will notify you if further work needs to be performed on your vehicle before they proceed. St Cloud Toyota makes you feel like you are FAMILY!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Very good

By RNJMOOSE on 10/13/2019 at 12:59 PM.

Good that was our 3rd new Toyota Same sales person Liked the fiancé person much better than the last one will recommend Toyota to others Have had good support here and in Venice Florida

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brought van in for service

By shirleyann.holt on 10/12/2019 at 10:13 PM.

Kristen Murray, has helped me the last few times that I have come in, she always has a smile, and a welcoming attitude!!!!! She makes me feel at ease and always takes the time to answer all my questions weather they seems ridiculous or not. She is the one reason I would always come in for service. I have had orther service people help me and didn't have a positive experience....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By tugtupite on 10/12/2019 at 5:51 PM.

Rob was great, very professional. The service driver was very enjoyable and respectful. The overall experience was awesome. Thank you all so very much. Kathy

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Staff & Customer Service at Toyota St. Cloud, MN

By SCHAEFER1 on 10/12/2019 at 5:28 PM.

Dennis is an excellent salesperson and sold us our vehicle. He did a great job of communicating with us about our needs and the cars available while we were searching for the right Highlander, One day that Dennis was not in, Rob assisted us with test drives and he was friendly and helpful. We also had the chance to have Ethan help us complete the purchase and he did a great job explaining all the options available for maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and quick.

By STEVECAROLW on 10/12/2019 at 3:31 PM.

This service couldn't have been better. Car was in almost immediately and out before the promised time. Service rep explained everything well and they even washed the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

St Cloud Toyota Makes Getting a New Car Fun

By Onward Adventures on 10/12/2019 at 12:02 AM.

Rick is great to work with each time I lease a new car. He pays attention to detail, gets to know my preferences as a repeat customer, and always delivers the new product I want. This year, I also worked with Ethan in finance and he even made the paperwork fun. Thanks to the St Cloud Toyota Team for yet another seamless transition into a new RAV4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By ASCOTISHMAN2000 on 10/11/2019 at 6:26 PM.

I took my Tundra in to get a oil change. They change the oil checked all the fluids and rotates the tires. They even washed my truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By robinaschaa on 10/11/2019 at 5:56 PM.

It was fast, shuttle was great. Loved Tom. Looked at a couple items for me and didnt need to remind. Was respectful of my schedule

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Everyone was so helpful

By karik on 10/11/2019 at 5:54 PM.

The receptionist was very friendly, all day long. She greeted me when I arrived at 7:50 am. When I left for a work meeting, I called Toyota to ask if the car was ready for me, and she was super friendly when my sales guy wasn't available. She explained she didn't have the ability to check for me, otherwise she would. So, she arranged for the salesman to return my call. When I came back later that day to finalize my purchase, I had to wait quite a while. She made sure I had coffee. I appreciated her friendliness throughout the day. My sales guy, Trevor, was amazing. He took an interest in me, personally. We got to know each other and he really listened to me when I told him what I was looking for. My husband and I have been customers of St Cloud Toyota for over 20 years and always worked with Mark Wise in the past. I heard he retired. I hope you keep Trevor around because I like being able to return and work with the same guy I've built a relationship with. I appreciate that he had a minor flaw in the car fixed, topped off the fuel tank, and promised to get me some floor mats. Those little things mean a lot to me. The finance guy, Ethan, has been around for years and is great, too. I worked out a lease contract with him a few years ago. The purchase contract and financing he arranged with me yesterday was not a simple transaction and took quite a long time. However, he was incredible in his friendly attitude and he got me a fair deal that I'm pleased with. Thank you!!

I would recommend this dealer.