Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.3  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Efficient.

By Rod on 9/1/2018 at 9:05 AM. Helped by Kelly is the best..

The sales person, Kelly, was very helpful during and after the sale. As "tires for life" dependent on maintaining a complete file of service I would recommend keeping personal records. High service costs more than pay dealership for tires.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership ever

By Ex ewYorker on 7/12/2018 at 12:07 PM. Helped by Retired.

We have been buying cars exclusively for. Stanley for 19 years. And we have had all our service work done there too. This is true only because they are fair, reasonable prices, and most all are really nice people. Hard to beat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience from an honest dealer

By saabgeorge on 5/31/2017 at 3:11 PM. Helped by Emily Spencer and Jason Craig.

I purchased a Subaru Added Security Warranty but ended up selling my Outback about three months afterwards. Stanley Subaru was able to get me a full refund. Also, their price on the Added Security Warranty was the best around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Blaine was the most excellent salesman

By Marge M on 6/21/2016 at 5:59 AM. Helped by Blaine Stoner.

Blaine was the most excellent salesman that I have had the pleasure of dealing with. Extremely patient and very knowledgable. Thank you Blaine for your excellent customer service and courtesy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bill was great

By James W. Allen on 5/9/2016 at 9:09 AM. Helped by Bill Kelly.

Bill was great ! He took care of us in a very timely manner. Could not be happier. Would highly recommend him and Stanley Subaru as well.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Lured by trade-in offer online, then $4,000 less at dealer

By Pikesama on 1/12/2016 at 9:27 PM. Helped by Kelly, John.

We talked to Stanley Subaru online and on the phone. We were clear about the make, year, miles and condition of our trade-in. Since we live over 2 hours from the dealer and my husband is elderly with a heart condition, we were also clear that although we knew they couldn't guarantee a trade-in price, we expected it to be close to what they were saying on the phone. We were assured it would be within a few hundred dollars if all we had told them was true. The car was coming into the country, so we waited over a month. When we got there we were greeted by the person we thought was the salesperson, but apparently he handles Internet inquiries and then turns the customer over to a "real" salesperson. The new person was nice, we chatted while they examined our trade. They said it looked so good they didn't need to put it on a lift. Then she comes back with a trade value of $4,000 less than the estimate. The only issues they could identify were a need for vacuuming and some buffing. Although they also said it needed new tires, the car had just passed an inspection. Meanwhile, they were vacuuming and buffing the brand new car they were selling us. The internet guy is brought in to "clear up the confusion". There is no confusion. It isn't even the classic bait and switch. It's just bait by lying. We were mad and left. On the way home we stopped at another dealer, not Subaru. They gave us a NADA quote (same source as Subaru dealer) of $3,000 more than the Subaru dealer. Still not acceptable, but within reason. The owner called several days later after we emailed our complaint. He did not offer to make it better. Beware of this dealer!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not sure what happened with our Canadian friend, but my...

By tkhansen on 2/13/2014 at 11:47 AM. Helped by John, Kelly, and service staff.

Not sure what happened with our Canadian friend, but my purchase could not have been more different. Friendly and straightforward from start to finish. As a youngster I sold cars on the other coast for a few years so I know a thing or two about the business. The dealership accepted my fair offer and gave me a fair value for my trade. On top of that, Tires for "life" (actually $2,000 worth of tires)! While I allow dealerships to make a small reasonable profit (yes, I know about hold-back, rates, back-end etc.), I expect customer service in exchange and was completely satisfied. My wife's lease is up in a few months and I suspect she will be switching car makes to Subaru, and Stanley will get our business.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

This is the kind of car-buying story you hear about...

By TideSalt on 8/15/2013 at 6:37 AM. Helped by John Hutchins and Charles Skovgaard.

This is the kind of car-buying story you hear about happening to other people… until it happens to you. Near the end of September 2013 my wife and I started looking for a White 2013 Subaru Outback with Eyesight Driver Assist. After a few phone calls we found there were no such cars available where I live, North of the border, so I started looking south of the border. Being from Nova Scotia, I contacted most every dealership in Maine, New Hampshire and Vermont. Some would not sell to us guys north of the border (so hurtful), while others only sold at MSRP (so expensive). As such, my wife and I were delighted when we received an email earlier this month from Stanley Subaru of Maine. They asked if we had found the car we were looking for and when we replied no, they said that they could get it for us. I was so thrilled I didn't even haggle over price, or ask for free floor mats. Days later, while negotiating the small stuff, the salesman asked me if I wanted a brand new White 2014 Subaru Outback with Eyesight for the exact same price. Hell ya! (Turns out the sweet upgrade was because the original 2013 car had been sold). No matter. The dealership asked for a deposit of $500 and so I gave them my credit card information. Our good fortune was not to last: the salesman contacted me within a few days to tell us that Subaru of America would not let a guy north of the border to order a new 2014 model. We were disappointed, but the salesman admitted it was his mistake and so he offered us another White 2013 Outback with Eyesight for the initially agreed to price. So, for the third time, we said "yes" to buying a car from them. I made a list of a few extra accessories we wanted and emailed the dealership. The dealership’s General Sales Manager, Charles Skovgaard, wrote me back to say that the car had again been sold and that now there were no White, 2013 Outbacks with Eyesight available in all of New England. Unbelievable. Three times we agreed to buy a car, and three times we got the run-around. At this point you are probably asking yourself, “Why would a guy from north of the border be such a rube and continue doing business with these guys?” Well, the dealership admitted — in writing — that the fault was on their end and so I hoped they'd make things right with some sort of consolation offer. Not bloody likely. The GM and salesman stopped taking my calls and both refused to respond to emails. That is, until I indicated I intended to write Subaru of America. In the hackneyed parlance of our day, they “reached out” to me with an offer yesterday that was $3,000 more for the same car, but with the bigger 3.6 engine — the same price quoted to me by other dealers for the exact same car. Considering this was from a dealer who had reneged on three successive car deals, it begs the question: “Why would I buy from these guys when I could buy the same car from another dealership for the same amount?” Suffice it to say that I am done with Stanley Subaru of Maine, and will be elevating this complaint thread to Subaru of America. I may, or may not, get satisfaction from Subaru of America, but at the very least my experience will serve as a warning to other people who live north of the border and are considering a vehicle purchase south of the border and from Stanley Subaru in particular.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We purchased our 2005 Outback from Stanley Subaru. We...

By JPLinMaine on 9/30/2011 at 12:00 AM. Helped by Mark Polite, Jennifer, Neil, et. al..

We purchased our 2005 Outback from Stanley Subaru. We have consistently used Stanley Subaru for all of our service needs - from oil changes to "Tires for Life". Each and every time Stanley Subaru would go above and beyond. Recently, we brought our Outback to the Service Center for a repair. We rec'd a loaner car - 2011 Forrester (the car drove very nicely). I was expecting the repair to take some time as they said that they would need to order a part to fix the car. I was pleasantly surprised when I rec'd a phone call the next day to let me know the car was ready for pick-up. I picked up our 2001 Outback and found out that the repair was FULLY covered by Subaru! This was completely unexpected! This is why my family purchased a Subaru from Stanley Subaru --> They stand behind their product and value their customers. Thank you Stanley Subaru!!

I would recommend this dealer.