Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.6  
Friendliness
2.6  
Overall Experience
2.6  
Price
2.6  
Quality of Work
2.6  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORSE DEALERSHIP IVE EVER DEALT WITH

By Sylviag on 1/21/2019 at 9:10 PM.

Took my car to get it fixed was only supposed to be there a week &in that week they never called me .I was the one making the phone calls to them. LUNETTA is the service manage. The most unprofessional person I have ever met very rude & a liar. After car had been there a month finally get the call that the car was ready after numerous calls pressuring them that I needed the car back. An hour after driving the car the car is doing the same thing that it was doing when we put it in the shop. Lunetta try to rip me off and also called me a liar I had to call her boss let him know the situation and got the car back in the shop.He knew she did wrong because they offered me my money back. I asked that I did not talk to Loretta anymore so I dealt with somebody else he apologized for Loretta behavior and for calling me a liar.The only liar in this situation was Loretta and I don't know how she's the service manager.😠😵😳SO NO NEVER AGAIN

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They did not uphold their part if the agreement!

By James Bailey on 4/14/2018 at 4:32 PM.

I purchased a 2018 Charger from the Big Spring location, in September 2017. Of course the salesman and financial officer were very helpful UNTIL they didn't fulfill their obligation to payoff my lease on my trade in! I was assured by both the salesman, Mark, and the financial officer, that they would pay our lease in full but they only paid 4 payments. I was assured that all I was only responsible for turning my previous car back to the dealership but I found out 7 months later that the lease was not paid in full! Now I am stuck with the remaining balance of a lease they were supposed to pay for me and my credit has been ruined!! We called the dealership for help and have just been given the run around. They have offered no solution!! As a resident of Big Spring for 40 years, I will continue to tell all of Howard County about the terrible experience I had at Big Spring Star Chrysler!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Left with a smile,i will be back

By Kenneth Hays on 1/28/2018 at 3:49 AM. Helped by Paul is a 5 star salesman,knowledge is everything.Paul will have my business from now on.

They did exactly everything they said they would,gd experience for me. I will be back here everytime i trade.service n experience was awesome.could not ask for better people to deal with

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car buying experience ever

By chad patton on 1/25/2018 at 2:36 AM. Helped by Paul something or other.

Worst dealership I have ever dealt with. Tried to rip me off on my trade and the truck I was interested in. Typical sleazy car salesmen. Do yourself a favor and make the drive to Midland. The prices are lower, much larger selection and you won't have to deal with the snake oil salesmen you'll get at star.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Tfryar1987 on 1/19/2018 at 7:21 PM. Helped by Paul Satterfield.

Was very helpful looking for a new vehicle ended up getting a used one due to credit they worked with me to make sure I got into a vehicle Paul was amazing and very friendly and didn’t pressure anything on me at all best overall experience I’ve had buying a vehicle from any dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream car

By Stephanie Ramirez on 10/8/2017 at 4:13 PM.

Meagan was very helpful and kept her eye out for other options that we might have wanted and came to us with something perfect. She couldn't have found us something better.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Hard work

By PeytonE on 10/1/2017 at 1:45 AM.

Star dodge worked very hard with the banks to get us in a vehicle suitable for my line of work my family and I really appreciate all you've done

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very good

By Kaners on 9/28/2017 at 1:04 AM.

Meagan is very good at sales. She is not pushy at all like other sales people I've delt with before at other dealerships I would definitely buy another car from her.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Easy, pleasant and comfort.

By Shults on 9/30/2017 at 10:01 PM.

Everyone was very helpful and easy to work with. They made what could have been very stressful a great experience. They worked hard to get us an afordable monthly payment

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 ram

By Lawrence Messer on 9/29/2017 at 4:42 PM.

Came in traded in 2 vehicles, we found a truck my fiancee and I liked, looked and found a different truck which is the one i ended up purchasing. Customer service was great and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Cosmeramirez on 9/16/2017 at 4:49 PM.

Came in for parts for my dodge pickup met Meagan which she really worked hard in getting me into a new vehicle which she did excellent drove off the parking lot with a new truck and forget about my parts for my other pickup but me and my wife have a new truck thanks to Meagan I will definitely recommend her to my friends or who ever is looking for a new vehicle she is excellent lovely personality thanks Meagan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great sale person change me for a gmc driver to a dodge

By Ross Neighbros on 9/12/2017 at 11:55 PM.

happy with purchase and with the truck .i never know that dodge trucks were so great glad i try a dodge truck.will buy again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Small town Dealer Big town deal

By Papaspeedo on 9/9/2017 at 6:45 PM.

Stopped in to just kick some tires and walked out with a new vehicle a couple days later. I was upside down in my current vehicle and the team here didn't let that stop them from getting a deal done. Michael was very knowledgeable about the vehicles and showed me all the options. When I picked up the vehicle he took the time to show me how each one worked and setting up my Uconnect. Bronco was helpful with the different financing options. It was just a great experience from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

After sale survey

By J&RMoreno on 8/10/2017 at 2:20 PM.

Ashley was super friendly really eager to help us out. She pointed out what she thought would be efrective for our family, turns out she was spot on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Coxey on 9/4/2017 at 9:24 PM.

Was greeted with a smiling face. Meagan was friendly and great to help with any questions we had! We told hwr what we wanted and she found the rite pickup.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

salesmen

By cj on 9/2/2017 at 2:35 PM.

mike was very professional,and very kind and knew all informationthe anwers to all my question,select of vichrels he showed me eas excellent,grest job mikr.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Sales

By Hhub96 on 8/31/2017 at 2:08 PM.

The sales lady Ashley Gentry was amazing the First guy we spoke to the first day we went was not very nice but they fixed it for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Dmoss on 8/29/2017 at 11:15 PM.

Meagan was great and I would recommend this dealership to anyone I was able to get the truck I wanted for the price I wanted they are very helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Tanis S. on 8/28/2017 at 10:49 PM.

I was a devoted Honda person but the salespeople at Honda were not willing to get to my price. I decided to try this new dealership. I found that they were willing to work with me to get this car at a price I was willing to pay. The contract signing was actually pleasant as they have the latest technology available. It was awesome. I'm very happy with my experience and my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great easy purchase

By Ds on 8/23/2017 at 1:08 AM.

The staff are very nice and try really hard to make you comfortable. This dealership has assembled a winning team, and still managed to keep the small town feeling alive.

I would recommend this dealer.