Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.9  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We will never buy from anywhere else again.

By Rob and Kathy on 8/14/2019 at 12:10 PM.

Don is an amazing and honest salesman. We had very specific needs for our new vehicle and Don did not stop until he found us exactly what we wanted! He went as far as Wisconsin to find our new SUV. We will never buy our vehicles anywhere else. Thank you Don!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love this small town dealership!

By Jesicaj223 on 7/10/2019 at 3:55 PM.

They treat their customers with respect and with the small town curtesy that has been forgotten by many big dealerships. You can buy a car anywhere, but why would you want to spend your hard earned money with place that treats you like just another sale. Star Ford was amazing to deal with, has a great service department and I know I’ll be taken care of for years to come there. I’ll be sending many friends and family their way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By MrsRose on 6/1/2019 at 12:00 AM.

We had a great experience buying our car with the help of Mike Hagerty at Star Ford in Streator. Felt great to buy i our home town! 😃

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Car Purchase

By mystang216 on 4/18/2019 at 2:08 AM.

Had a very good experience purchasing our 2018 Ford Fusion! Staff was very helpful and friendly. Process was quick and easy! Would definitely purchase another vehicle from there again if needed and would recommend this dealer to anyone!

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Dodge

By Jonathan on 4/7/2019 at 2:21 AM.

Love the journey found out it had a problem with the navigation but the journey is going to get looked at fixed good customer service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jeepinman on 4/6/2019 at 7:27 PM.

I worked with Nick and i would say by far the best vehicle shopping/ buying experience I've ever had. Go see him and tell him Mr. Klinger sent ya.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service This Side of the Rio Grande.

By Sean “Ol’ Bowlegs” Kelly on 4/6/2019 at 6:25 PM.

Has your horse given up the giddy up? Then mosey on into Star Ford and see Slick Nick. He’ll hook you up with the deal of a lifetime and be extraordinarily helpful when it comes to choosing the right horseless carriage for your rootin’ tootin’ lifestyle. Me and my lady friend have purchased our last two from him and wouldn’t go anywhere else!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was a great experience.

By june11 on 4/1/2019 at 11:36 PM.

I was very pleased with the way they went out of there way to get me into a new car. Both of the sales reps. who were Don Drysdale and Brian went above and beyond to get me in the new car. And also the Internet Manager Nicholas Durdan treated me very well. I thank them for all that they have done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One Satisfied Customer

By Jim77 on 3/30/2019 at 10:18 AM.

We received excellent service from Nick Durdan when shopping for a new car. He came highly recommended by another couple he had dealt with whom we knew quite well. We were pleasantly surprised by Nick's professionalism and courtious treatment since this was our first meeting with him. We were made to feel completely at ease, as if this was our personal dealer ship. The fact that the owner, Jerry Scentoni, stopped in to meet us was a good feeling as well. Finally, there was no high pressure.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolute worst place to do business !!

By Iowa man on 3/21/2019 at 7:47 PM. Helped by owner, title clerk, receptionist, etc.

Worst people to deal with. Avoid them at all costs! I purchased a vehicle from out of state. Their shipping company fell through so they had someone drive it to me- only they took it to the wrong address. It arrived with lights not functioning, a loud rattle sound when it idled, and other defects that weren’t mentioned prior to the sale! They ignored this when I brought it up later. Then the title was sent to the wrong address with no tracking number, and became lost in the mail. I was told by a very rude employee that I would have to pay more money to get a duplicate title sent. After eventually speaking with the owner, the title was finally sent BUT HAD MISSING INFORMATION ON IT. I had to pull teeth AGAIN to get that straightened out. They made it quite clear they don’t care about their customers after a sale is made. Once they have your money, good luck! On average it took them two days to reply to me for each issue. The manner in which they treated me was poor. Their overall integrity, honesty, and quality is very poor. I would recommend NOT doing business with these people.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionals who know how to treat their customers.

By Bill Schubert on 2/26/2019 at 4:52 AM.

I knew what I wanted when I came to the dealership and these guys did everything they could to make it happen and there doesn’t seem to be anything you can’t ask for to make your experience better. I am a first time customer here and will definitely be coming back and also recommend anyone I know looking for a car to do business here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE

By Lee Lee on 2/26/2019 at 8:30 PM.

I worked with salesperson Nick and finalized the purchase of a 2017 Ford Fusion. My car buying experience was no hassle, no gimmick, and no shenanigans which is the type of service you should get when buying a vehicle. I was handled with respect and consideration for my time. The dealership inventory was very broad and competitively priced. I look forward to future business with both Nick and Star Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought used truck

By Bj1 on 1/12/2019 at 10:08 PM.

Had to get deal done quickly due to screwup by another dealer. The truck was to be a Christmas present. Don went to work and got deal done on a late Friday afternoon prior to Christmas on Tuesday and we picked truck up on Saturday. HE made the deal work. My son was totally surprised. Don even sent huge red bow with us to put on truck. I would highly recommend this salesman and dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found the truck i was looking for

By 911TC, Bill L on 12/21/2018 at 4:54 AM. Helped by Nick (not sure of Last name).

Located the truck i was looking for, gave me the best possible price. When the truck arrived Don Drysdale stayed after the dealership closed and waited for me to get off work so i could see my new vehicle, and set up a time the very next morning to complete the deal. Star Ford also has the BEST Service Dept. in the Illinois Valley Area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car buying

By Jrsoltis on 11/22/2018 at 12:12 AM.

Dealership did not have the car we wanted on their lot, however they were able to locate a car exactly like we wanted on our first visit. we took delivery two days later. great experience, very helpful start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found what I was looking for

By Junebug 1 on 10/20/2018 at 1:48 PM.

Went in told Don what I was looking for and immediately he had a suv that I was looking for. There was no pressure in sales. It was perfect, love my Ford Escape

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only place I will purchase a car!

By Big Kathy on 9/29/2018 at 1:00 AM. Helped by The gals in the office..Great....Keith and Harry in the service dept are the BEST!.

I just purchased a used 2017 Ford C Max....Brandon Urbance was the main man ,Don Drysdale another great salesperson, Nick Durdan and Mike Hagerty could not have been nicer....all VERY helpful. This is not the first car I purchased at Star Ford, in fact, all my cars were purchased there. The owner, Jerry Centoni, is the nicest person you could ever meet...I felt like he was "Santa" with the deal he gave me!!! As long as I live in Streator, I will ONLY purchase my cars there. Service there is fantastic....THANKS TO ALL THE EMPLOYEES THERE, COULD NOT HAVE BEEN NICER!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Pleased

By Scott111 on 9/3/2018 at 2:22 PM.

We knew what we wanted. Don found it and made our deal very pleasant. Don has been our salesman for many years and knows his product well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150 purchase

By Remo22 on 8/18/2018 at 3:07 PM.

Great experience and work finding the vehicle I was looking for. Found a truck that I liked even more than my original decision that I found online. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and simple

By Travis and Abby on 8/14/2018 at 12:38 PM.

We live an hour away from Streator and Starford had the car ready for us to look at and the process was simple and quick. Everyone there was very friendly and they didn’t try to sell us anything we didn’t want which is nice. I would definitely go back and buy a car from them!

I would recommend this dealer.