Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Scheduled maintenance

By LesPaule on 7/17/2019 at 7:25 PM. Helped by Most recent contact was excellent service rep.

My last visit was much worse than this time with diff service rep. The last time I was left waiting for hours when job was completed and charged much more than other visits . Also had an incident with my drivers side door getting pushed down so when I open door it hits the body of vehicle . I called the dealership back but was told it wasn’t their fault . Now I was told I can go to ford body shop for repair but I shouldn’t have to pay for repair since it was done under their care when getting serviced .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Star Ford Lincoln - AMAZING

By cecilio.asuncion on 7/17/2019 at 6:26 PM. Helped by Manny Arguello.

I did not have an appointment but the Manager - Manny Arguello made the process seamless. He also was very professional and informed me when the vehicle was done being serviced and gave a concise assessment on what was done with the vehicle. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150 first check up

By DOMINGUEZ0626 on 7/17/2019 at 12:45 AM. Helped by Será Alexanian.

Very friendly personnel, the service women send me the results to my e-mail that way I can start a file on my truck, very nice !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Wolf on 7/16/2019 at 11:43 PM. Helped by Great but forgot his name.

This Has to be the best oil change I’ve ever had. The service advisor was great the coffee exceptional and the service is superb. I highly recommend this dealership to any and all Lincoln and Ford owners. Give it a try tell Mr. Bussjaeger hello . From a car guy. Wolfgang

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change without appointment

By KOBURKE on 7/15/2019 at 6:31 PM. Helped by Randy.

I came in last second before a long trip. Got me in and out in an hour!! I was SO HAPPY!! Thanks Randy and service center!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By AUCMAGALLANES on 7/13/2019 at 5:44 PM. Helped by Jose virgen.

Very friendly and helpful and the service manager so nice olso the staff so helpful and wen I got my explore it was wash thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless

By CARPI811 on 7/13/2019 at 5:37 PM. Helped by Kevin.

I picked the right day to come in! No wait & was done toot sweet! Kevin my service advisor was top notch! I’ll back for the next service. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service Happy

By hjrod1 on 7/13/2019 at 5:20 PM. Helped by Randy Duckett.

Thank you! You took my car right away. very much appreciate it. Thank you again. I will definitely be returning to this facility again in Glendale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By ERAYTOB on 7/12/2019 at 6:05 PM. Helped by Jose and Paul Salazar.

Servire was excellent and I was greeted with full professionalism. Look forward coming back for service in the future. Definitely would recommend this service to anyone in need. Thank you fellas!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick, friendly, efficient

By mommad on 7/11/2019 at 6:32 PM. Helped by Randy, Chuy.

I’ve always felt comfortable in knowing the work is done properly. The service reps clearly explain your best options without making you feel obligated in paying for something you don’t really need or have to have done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I trust the service people at Ford

By missfabu on 7/11/2019 at 6:19 PM. Helped by Kevin McGlinchey.

I cannot tell you how much it means to mean to have a good service team I can trust. Kevin McGlinchey not only was kind, patient , and knowledgeable checking my past history of service. He knew exactly what I needed.. Nothing but grateful.. My husband has PD so I juggle a lot as a caretaker.. having a car that works is very important. Thank you Pam Leonte

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

4th of July to but my first new car

By LARRYTAFF on 7/8/2019 at 7:00 PM. Helped by Cash.

Sasha is the best , easy to work with and super friendly I recommend him any day and super clean dealership with clean bathrooms. And a free water while you wait love this place.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast and efficient

By Sue on 7/7/2019 at 9:47 PM. Helped by Kevin.

Had my car in for 60,000 checkup. I made the earliest morning appointment so there was no wait. Kevin took care of my car quickly, explained what was done clearly, and when I mentioned a coupon he adjusted the bill accordingly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hybrid help

By ZAK.HANKEL on 7/7/2019 at 8:58 PM. Helped by Kevin.

Kevin was a pleasure to work with — he was personable, friendly, and helped me understand the processes that would be best for maintaining the life and health of my vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, pleasant, no hassle

By rbeart on 7/5/2019 at 3:19 PM. Helped by Seta.

Seta was knowledgeable and took care of emergent problem with little fuss. This is what will encourage me to buy a Ford product in the future. The cars must be competitive but service makes the difference.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By marguello on 7/3/2019 at 5:54 PM. Helped by The whole team!.

Great experience! Superb service, it's always a pleasure to have your vehicle serviced at Star Ford Lincoln My vehicle runs better than ever, SUPERB

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
4   Friendliness
2   Overall Experience
5   Price
2   Quality of Work

Sub par

By Werdnazuproc on 7/1/2019 at 5:12 PM. Helped by Kevin.

Came in with a scheduled appointment for a maintenance car service. When a service rep came to help. He took my info then said that my service rep would come in shortly. Shortly was like 8-10min. Who then came ans asked for all my info again. Went on my merry way to wait in the lounge. He said estimated time two hours because of a recall. After two hours I havnt heard anything and so I preceded to text him and ask how much longer? 30 min later finally replied it was finished. When I went to get my car He gave me the receipt but no report. Most service reps talk about your report and keep you up dated if something needs attention. I assumed that because he had nothing to say my car is good. then showed me to the cashier and left. Didn’t even hand me my keys or anything on where my car was. I got an email later with the report and it had marked that I needed some immediate attention for brake and transmission fluid. Why didn’t he talk to me about that or why they gave my car that mark? Everyone was nice and courteous but service fell very short

I would recommend this dealer.

Overall Rating

3.0  

5   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Unnecessary Waste of Time

By mike.davis310 on 7/1/2019 at 3:37 PM. Helped by Chris.

I had to take my car in to get the passenger airbag replaced because of a recall. I got my recall notice about a year ago informing me that my car was unsafe to drive and that the airbag may cause death or injury. I immediately called Star Lincoln Ford and they informed me that they did not have the airbags in stock and that it would take a long time for them to get them in stock. So I waited and waited. Finally, a few weeks ago, I was able to make an appointment. My service consultant was very nice to deal with. However, when I picked up my car, the onboard Sync system no longer worked. I had to go back to the dealership and the tech had to take the car to the back to fix the Sync system. I was very busy that day and it was stressful to wait for 30 minutes longer than I expected. Also, my car has automatic lights and I usually don’t worry about making sure my lights are off when I turn off my engine. For some reason, my lights had been switched into the parking light mode and I did not notice when I got out of the car (there was daylight still). The next morning my battery was dead and I was late to work since I had to spend time finding a neighbor to jump start my car. Overall, this experience took way too much of my time for something that was Ford’s fault in the first place. I won’t be buying a Ford again!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

CRASHED TRUCK AND DIDN'T FIX PROBLEM AFTER 30 DAYS

By tracy.sbr on 7/1/2019 at 1:17 AM. Helped by DANIELLE DAVIS, MANNY ARGUELLO.

THIS DEALERSHIP HAS SERVICE WRITERS THAT LIE ABOUT ITEMS BEING FIXED OR SAYING THEY CALLED YOU TO SAY YOUR VEHICLE IS FINISHED WHEN THEY NEVER DID. TRUCK HAS BEEN IN FOR WARRANTY REPAIR FOR 30 DAYS AND IT'S WORSE NOW. THEY KEEP BLAMING THE FORD ENGINEERS SAYING THAT THEY DON'T KNOW WHAT TO DO TO FIXED THE SAFETY FEATURES LEAVING THIS TRUCK UNSAFE TO DRIVE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with Star Lincoln Ford

By IANBROOKSJJE1850 on 6/30/2019 at 6:26 PM. Helped by None.

Paul Abeyta was my salesman. A more polite, friendly, and helpful salesman, I have never experienced. I expected him to pressure me, to tell me I had to buy this car, NOW, but it never happened. He was always low key, but ready to help, and interested in me. He was always interesteED, but not interestING. Thank you Paul, for helping me buy my dream car.

I would recommend this dealer.