Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2.6  
Friendliness
2.4  
Overall Experience
2.1  
Price
2.6  
Quality of Work
2.3  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Worst customer service ever

By Jennifer on 4/17/2018 at 11:37 PM. Helped by Nobody offer help.

Awful experience. I was so excited about getting a brand new Mercedes Benz and I made a mistake going there. I was not approach by any of the sales people... nobody said Hi. I had to walk by the sales people and said Hi. They replied with no interest and didn’t even ask me what kind of car I was looking for.. NOTHING! Completely ignored. I work in a luxury business and customer service is key. I go above and beyond, but these people have no idea of what that means. Terrible... they are loosing my business and who knows how many more people feels the same way. I rather spent my money somewhere else. Stay away from this place.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Second time they misdiagnosed my car HORRIBLE!!!

By bigabe422 on 9/17/2017 at 5:50 AM. Helped by Mike, teresa.

I have an older Mercedes and they misdiagnosed my ac they first thought it was something else then they figured out it was the compressor after I told them it was the compressor that needed to be changed then they got a faulty compressor and had to get another one then install it so I was in a rental for 2 weeks. Now this is the second time I had my car towed to the dealership because it broke down they charged me 160 to tell me it was a dead battery. I then put a brand new battery when I picked the vehicle up and it ended up breaking down again now I am having to wait till Monday to have the car towed again to the dealership which is 175 for each tow so they can hopefully find the real reason the vehicle is not working, this is absolutely horrendous I take it to a dealership and you would think they know what they are doing and I also asked them to charge up another battery for me so I would have a charge to get to auto-zone he responded ill think about it. Which they did not do.. As well as I asked if they would change out the battery and they said that would cost $100 dollars to change out a car battery.. Seriously I already paid around 2000 dollars for the compressor to be replaced on my first visit now the second time I have already spent $160 for a bad diagnostic and $175 to have the car towed and going to have to spend $175 more to have it towed again there plus all the ubers I am having to take due to not having a vehicle when they typically provide a rental but was unable due to flooding. I am just upset as well with the customer service Im spending so much money and they look like they don't want to see me there.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Quality of Work

Unethical business practices!

By mramirez on 8/10/2017 at 8:22 PM. Helped by Bill.

I highly advise against patronizing the Star Motors Mercedes-Benz dealership. To say I was treated unfairly would be a gross understatement, I was treated with bias at minimum and possibly outright racism. Even after I mentioned that I was already pre-approved because as an Exxon-Mobil employee have a credit union, I was not allowed to purchase an SUV because I was told the owner only sells SUVs to current or “qualified” clients. This dealership and its owner do not appreciate any new customers. Star Motor Mercedes has terribly unethical business practices. Do not waste your time here if you are a first time Mercedes buyer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Wife! Happy life!!

By tori kim thrash on 7/25/2017 at 3:48 PM. Helped by Zach Steele.

I am so excited about my experience & my new ride. Loving it!!! I've never met a nicer gentleman then the man I worked with yesterday. Talk about professional and enjoyable car buying experience. He has certainly earned a life time customer. Thank you Zach Steele and the entire Star Motor Car crew.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We have had good service here

By DebraTom on 5/3/2017 at 7:44 PM. Helped by Richard, Tim.

We have had good service and experience s here. They are courtous and polite. We just bought a used Aston there, and had our previous Aston serviced there for the past 6 years.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The lotus parts guy is awful

By Prideofhethel on 4/11/2017 at 2:51 PM. Helped by dont know.

customer service was pretty terrible. needs some work in that dept. hope they get their at together. this place is going down hill pretty fast.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible sales team. Discriminatory.

By Surgical team on 2/5/2017 at 4:03 AM. Helped by Luis.

Not helpful. Accusatory and discriminatory. I tried buying an SUV for my family and they made every excuse to prevent me from buying. Thank goodness for other Mercedes Benz dealers but this definitely makes Mercedes Benz look bad.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold me an Astin Martin

By Coe on 6/22/2015 at 5:15 PM. Helped by Richard and service dept. the service dept. people had large amounts of turnovers because of the way they were treated..

Sold me a used Astin Martin and I found out they knew the car was a piece of junk. Always in the shop and one time had the car for over a year. Changed out my speedometer with a different color. Then told me to stick it where the sun doesn't shine. Wouldn't talk to Richard or anyone else at this dealership. Coe Wilson

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealing with Tim in the service department was a real...

By mjhamlin on 5/18/2012 at 2:30 PM. Helped by Tim.

Dealing with Tim in the service department was a real pleasure. I really appreciated how he kept me informed the whole time my Aston Martin was being serviced.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
4   Friendliness
4   Overall Experience

Both Richard and Tom are great folks in sales. While I...

By StuM on 1/27/2009 at 6:00 PM. Helped by Richard, Tom.

Both Richard and Tom are great folks in sales. While I ended up buying from another dealership, it was not becaues of any issues with Star. They simply did not have, nor expected to get in, the specific model with options I was looking for. They are professional, informed and very willing to help potential buyers out regarding questions and support. I understand their service side is also excellent, thus I plan to use them for my new Aston.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

They are very informed and have the best Aston Martin...

By arcion on 8/25/2004 at 10:25 AM. Helped by Richard Wahl.

They are very informed and have the best Aston Martin head technician that I have ever dealt with. Richard Wahl is very personable and has a very informed sales staff. Great Experience.

I would recommend this dealer.

Overall Rating

3.3  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Quality of Work

Have had mostly pretty good and one very bad service...

By Billygoat on 1/29/2004 at 7:55 PM. Helped by Chris Polumbo.

Have had mostly pretty good and one very bad service experience.
Overall mixed emotions about this dealer. Biggest aggravation is the policy (which is apparently a Mercedes factory policy) of not providing loaner cars when yours is in for service. All they do is subsidize a rental car to the tune of $25 a day, and you know what kind of car you can rent for that. Of course this wouldn't be so bad if my car was not in for service so frequently.

I would not recommend this dealer.