Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

aftercare is super

By ryoreika1 on 3/9/2019 at 2:09 PM.

This dealer takes care of customer even after the sale is completed. Used car has many unknown problems, Unlike other used car dealers, this dealer does not say " As is, not our problem" when such invisible problems are found. They are willing to help customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Alex and Mike great dealing with.

By DUCE W/LEANER on 12/29/2018 at 7:35 PM.

Had no problem doing a pre-inspection prior to possible purchase along with a road test. No pressure. Large selection of vehicles to choose from.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Overall Experience
3   Price

Good Experience with Mike

By b_Sterling on 12/2/2018 at 7:14 PM.

Dealer has a nice inventory of vehicles and I naturally enjoy supporting independent Dealers that do good business and like to compete with the big guys. Mike was consistent and responsive in a positive light. Would recommend and shop again...

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

fast and easy

By jr on 11/28/2018 at 2:22 AM.

they took care of everything title tax papers delivery of car too Michigan .and a lot full of only the best cars.i will be a repeat customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Guru on 10/24/2018 at 12:16 AM.

Alex at Star was very responsive, but not pushy at al. He has everything ready to go for my test drive upon arrival and was able to answer or quickly find answers to all of my questions and about the car and last maintenance, etc. Highly recommended !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Atassi on 10/14/2018 at 3:11 PM.

Nice selection of cars with very reasonable prices. Phil the accountant was very professional and respectful. The owner and the staff were very courteous. I was able to finish buying my car within 30 minutes. I highly recommended this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By Reese on 9/22/2018 at 3:21 PM.

I saw my Infiniti G37 in car gurus and I went to check it out at Star Motors in Downers Grove, IL. My dream car has always been a convertible and thanks to Nash & Mike, my dreams came true!!!! Great Service!!! Trustworthy!!! I can go on and on! If anyone is looking to purchase an affordable luxury car, Star Motor Sales is the place to go!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2013 Subaru BRZ

By Pena on 9/7/2018 at 5:39 PM.

I bought the car three weeks ago, the car in fantastic condition. The transaction was easy and simple, Nash and Mike helped me out with everything. Highly recommend it, already told them that i will buy my next car from here. Mr. Pena

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice and professional sales men. Very nice atmoshere.

By Fourimels on 7/21/2018 at 9:06 PM.

Very friendly and professional. Would highly recommend Mike Khudari to anyone I know. Also the financial accountant was very helpful in finding a bank to finance my purchase. Thank you soo much Star Motor Sales!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SUV! GREAT SERVICE!

By DougWilliams on 7/10/2018 at 7:26 PM.

I have never bought a vehicle online - sight unseen - but I took a chance in this case because I had been looking for a Mercedes-Benz ML 63 for for a long time and this one had very low mileage. So it was with great trepidation that I pulled the trigger on this deal. Henry Zarzour handled the entire thing and he was very professional. I am very pleased with the Mercedes that I purchased - it arrived at my house in excellent condition – just as described– and the entire experience was very pleasant. And remember, everything was handled on the phone, by email or by text message. I would do it again in a minute, just as long as Henry was the one I was dealing with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of state purchase

By Toyota on 7/4/2018 at 2:26 PM.

We arrived early and the car was waiting for us ready for a test drive. Alex was extremely helpful and very efficient at his job. We were in and out in just over two hours which was very welcomed. The car is exactly what we wanted and what was expected. Filip the F&I Director was honest and made quick work of the paperwork. Great used car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus SUV

By Italian Stallian on 7/3/2018 at 9:14 PM.

I would use Star Motor Sales for any pre owned luxury purchase. They are professional and friendly throughout the entire buying process. I purchased a Lexus RX from Alex. He allowed my friend that is a mechanic look at the car prior to purchase. We compared a couple RX’s in the area, and their Lexus was definitely the cleanest, One Owner. Financing was smooth and Fil was able to beat the local credit union interest rate. Thank you! - Giovanni

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolute disappointment

By Bob on 7/3/2018 at 8:32 PM.

I thought I found Q7 S line and a great sales man. It was a pure joke. After spending several hours on the phone with all the right questions I received the answers I wanted to hear. I initially agreed to have the car shipped since I live about 250 miles away from this dealer and Alex sounded very trust worthy. Last minute I changed my mind, since the dealer was open on Saturday to drive up and pick up my Audi Q7. I never anticipated to see what I saw when I got there after 4:30 hours of driving. Complete disappointment. This car was nowhere near as described on the phone. All the pictures were taken from the right angels so you could barely tell if there was any damage. Until we saw it in person. After spending about 2 hours at the dealer inspecting the car and asking why in the world you told me lies on the phone ( I have texts of this as well) ? The worst words came out of Alex's mouth " you know too much about cars, and you should not look at things that closely, most people don't have a clue" This car needed a good body shop to repair and replace things that you would not even imagine. This dealership does not even deserve 1 star. Travel expenses and time well spent. I learned my lesson.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We found just the car we wanted. Wow my BMW convertible

By noslice on 6/19/2018 at 1:01 AM.

We found Star Motors on the internet. We saw the car we thought we wanted and called. Mike answered and said YES we are open on Memorial Day. We live 2 hours West of Downers Grove. Mike had the car sitting out front when we arrived. Mike was so easy to work with and has a great personality We found everyone we talked to during our car buying experience was friendly, knowledgeable, and helpful to the max. We would highly recommend Star Motors and especially Mike Khudari. for anyone looking for that special car. Sandy and Jim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Camry

By Rhett Buwalda on 6/11/2018 at 5:26 PM.

I bought a Toyota Camry from them this past weekend and they gave me a great rate and an easy straight forward purchasing process. Alex was my sales consultant and was very nice. The finance manager was very down to earth as well and he had a good sense of humor. I had a small issue with the tail lights a couple days after. I called Alex and he had his technicians look at it and had it fixed the same day while i waited. Whole process took maybe 30 minutes and didn't cost me anything. Great customer service!!! I definitely recommend them and will use them in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience ever

By K1191 on 5/20/2018 at 12:55 PM.

WORST car buying experience I have had. They actually ended up voiding out the contract because they sold me a car and the engine blew not even 6 hours later (they tried to say they did that out of the niceness of their hearts, but we all know it's because they didn't want to get sued. The owner has enough legal issues he has to deal with, thanks to the good ol' public court records for enlightening me on that information). There is documented proof of engine damage prior to my purchase that they failed to disclose, promising a Porsche in perfect condition. The gave me my trade in back but kept my $3800 down payment. Which was super fabulous because I had to travel from Indiana every time I had to deal with them. They tried to claim the engine blew because of the way it was driven(which it was not driven hard, but even if it was Porsche doesn't build xxxx cars that just blow their engines because someone speeds LOL AT THEIR MECHANIC THAT IS HIGHLY UNEDUCATED) If you are considering purchasing a vehicle here, turn around and RUN!!! Crooks is the only word that comes to mind when I hear the words "Star Motor" . Good luck on your car buying experience and hopefully you can learn from my negative one.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Good liars

By The Guy on 5/9/2018 at 5:58 PM.

The people are kind to you but that is because they want to sell you a car that will break down within a week. And offer nothing in return or no advice even. They will lie to your face over and over again even when you bring the car back. Just dirty players. Go anywhere else

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

perfect service from start to purchase & delivery

By Lisa Stalter on 5/4/2018 at 6:56 PM.

Henry was so professional in our purchase of our new Lexus. Every question was answered promtly. We will definitely buy again from Star Motors! Thank you Henry!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are the BOMB!

By Lovely Lexus on 3/19/2018 at 3:48 PM.

I just bought my 2nd Lexus from STAR. Fast and Flawless! My 2007 in the 5 years that I have had her so far only required a battery and tires. My 2015 is a joy! Thank you guys! See you in 4.5 yrs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealership

By Edward - Streamwood on 3/17/2018 at 10:15 PM.

Henry and Fil were awesome to deal with. This is how car buying should be. Friendly people and very accommodating no pressure to buy. I would definitely recommend friends and family go to Star Motor Sales for their next car purchase.

I would recommend this dealer.