Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
2.5  
Friendliness
3.5  
Overall Experience
2.6  
Price
2.9  
Quality of Work
2.5  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience at Steele

By coconut on 10/15/2019 at 5:52 PM. Helped by Kaylee.

Very pleased with my experience at Steele Auto. Kaylee McGregor was my sales rep and she did an excellent job of explaining everything to me. I highly recommend Kaylee.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

2019 New Santa Fe Ultimate

By Disappointed on 8/17/2019 at 2:35 PM. Helped by Managers etc.

Horrible experience, purchased a brand new top end Santa Fe and arranged for a date to pick it up. Vehicle wasn’t ready, not clean, still had stickers on it and none of the paperwork complete. Finance department was helpful. Purchasing this level of vehicle you would think customer satisfaction would be important. Every time we attended this dealership all staff were simply hanging out in the managers offices and walking around telling jokes. Seemed like a great place to work, if you enjoy zero stress or accountability. Lots of other dealerships around, save your time and pick one that actually cares about you and your hard earned money.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer Service for new CAR SONATA

By gagansandhuz on 3/10/2019 at 11:37 PM. Helped by Troyce, Louis.

I had the worst customer experience with SteelHyundai, Hyundai. I bought a new sonata(2018) from steel Hyundai 2 weeks ago and as the part of buying car they told me that they will provide me Cargo trey and matts. Since the Cargo trey and Matts were not available in the inventory they told me that it will be available by Friday March 1 2019. I got a message from Troyce on Friday March 1 2019 that Matts are available, I replied to him asking to get me an appointment on Saturday 9:00 am but I didn’t get any reply from Troyce. So, I called Troyce again on Monday when he didn’t answer to my call I left a voicemail asking for an appointment for Tuesday 12:00 PM, Troyce again didn’t bother to call me back. I went to Steel Hyundai on Tuesday looking for an update and getting my Matts, since Troyce was not their in the office I had a conversation with LOUIS STEPHEN (Sales Manager) and I shared my feedback about the service they provided to me. He insured me that he will deliver the matts to me at my apartment on Thursday as they are not able to find them in the inventory.? On Thursday when I didn’t receive Matts from steel Hyundai and didn’t receive any call and message from them. I called Louis again. To which he respond something like this, Gagan Troyce was on vacation today thats why I was not able to deliver it to you but they will be delivered to you “by Friday evening at any cost”. On Friday same thing happened to me I didn’t receive any call, message and the matts from SteelHyundai and Louis. So, I though I should pay a visit to them since they have matts now and they will deliver them to me. Today I went to steel Hyundai again looking for my Matts and I was really upset about the whole service experience I got from steelHyundai and their sales team. Louis greeted me again and I shared my feedback to Louis again about their service and he welcome and accept my feedback and asked me to give him few minutes so that they can give the cargo trey and matts to me as they promised to me. After giving me Cargo trey they were not able to give me any Matts and when I asked them why, they don’t know how to answer this and promised me that they ordered them today and they will get them by Wednesday. I just wonder if they are treating 2 weeks old customer like this what sort of service they provide to a customer after one year. They don’t like to answer calls and replying message. If there is a delay on there side they don’t feel responsible to inform the customer. My recommendation to all my friends and family to never buy any cars from SteelHyundai and Hyundai. They should treat their customer with some respect.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A quick save when I was in a time crunch!

By Ellie the Elantra on 2/5/2019 at 12:20 AM. Helped by Mark.

Great service! Quick, efficient and professional. I dealt with Mark. I’m from out of town, but I was treated as if I was a long time customer/friend. I would definitely recommend this dealership for their aftercare. I’ll be back!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Love the car but service here sucks!!

By JC on 12/7/2018 at 6:14 PM. Helped by Josh??.

Firstly they do not make appointments; you are given a "check-in time" which means you could possibly be waiting for hours. Had them fix my brakes to pass safety inspection. They were smoking & smelling afterwards so I brought it back & was told I had to now replace calipers. Not sure why this was not noted initially when they did the brakes. Bill over $1,000 for brake repair & I felt completely ripped off. I had considered buying another Hyundai since the car itself has been great but service here is terrible so think I will search elsewhere.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Not satisfied with the service provided

By Vish on 9/28/2018 at 4:37 PM. Helped by nA.

I had recently been to this showroom to order new hyundai elantra. The next day when someone named armstrong called me to inform that the credit check was not approved, she was not ready to inform me the reason why it was not approved. But later i came to know that the creditor always tells the dealer the reason. Then again when i called her and explained, she gave me a reason but I am not sure whtehr she actually looked at my file to let me know the exact reason.Not sure why the info was hidden from me.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Broken brand new 2018 Tucson

By Diablo866 on 9/19/2018 at 7:11 PM. Helped by Jim S, Chris, Zach, Kaillee.

COMPLETELY DISSATISFIED AND HORRIFIED CUSTOMER Purchased 2018 Tucson on August 25, 2018. After JUST leaving the dealership the vehicle started shaking, jerking, and shuddering on the highway. I immediately called Steele Hydundai on Kempt Road in Halifax where I had JUST purchased the vehicle to tell them of the problem. The told me to come back to have it looked at. I lived in Kentville NS and I am a single mother of a 4 year old boy so I was unable to turn around to have it fixed. I scheduled an appointment to have it fixed missing a day of work. I was told it was the spark plugs and coils. I left. Immediately after leaving the dealership AGAIN the vehicle acted the same way. I called and they asked me to come in again. I scheduled another day off work to have it fixed. I was told it was the fuel injector and they had ordered in a part and that now after nearly 6.5 hours of it being in the garage it was fixed. (I also had the rust proofing and paint sealant done). I was told my vehicle would be ready after no later than 330pm I never left the dealership until 415. I was nearly late to pick up my child from daycare. Which is why I stressed I needed to be leaving no later than 330pm. After immediately leaving the dealership for the SECOND time the vehicle still was NOT fixed. I called and was told by the manager that the service department only ordered the part and not fixed the problem. I was told be service it was fixed and never asked to schedule an appointment to have the part put on. Now I have a new vehicle that has been broken since day 1. This has been the worst experience buying my FIRST vehicle. I would not recommend anyone purchasing a vehicle from them. I was offered a rental until my vehicle was actually fixed and a $200 in store credit. I deeply regret purchasing this vehicle and can not believe I was sold a brand new BROKEN vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Big G on 7/28/2018 at 3:15 PM. Helped by Jim Schimpf, Mark Dewolf, Josh, Paul.

Any time I have a problem, Jim Schimpf, Fixed Operations Manager, is there to take care of everything. Mark and Josh in the Service Dept are always obliging and make sure my vehicle is returned promptly and safe to drive. Paul, who also works with Jim, is very obliging as well. Thank you for having these gentlemen as representatives of Steele Hyundai. It makes me comfortable to know that my vehicle is in good hands with these associates.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Treated respectfully with straightforward talk

By Ottawa Resident on 8/12/2017 at 4:04 PM. Helped by Mark DeWolf.

I had every traveling visitors nightmare: Oil Light comes on and the vehicle has power issues. CAA had to tow my vehicle to the dealership. Had to do the drop off in the overnight box with details. As a visitor to Halifax and with a non-operational vehicle I was at the mercy of service department. Shout out to Mark who contacted me as soon as the service department had a determination as to what was wrong with my Santa Fe. His years of experience combined with his communications skills made for a informative interaction. I truly appreciated the straight upfront truth regarding the issue I was having with my vehicle. NO body wants to hear that they have to fork out a few hundred dollars to fix a problem with their vehicle while on vacation. Mark took the time to fully explain the full ramifications of why the work must be done and all the 'what ifs' if the work was not done. He gave me an estimate on the cost and time it would be ready. He was pretty much bang on. After further discussion with the Service Team I would recommend this service department for Hyundai vehicles.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I would not deal there again

By Realdeal1 on 7/29/2017 at 1:54 PM. Helped by Kristen.

Poor service I would not deal with them again . They cared only about the sale and not the customer. I will not return to that place

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Impressed with customer service

By Hjones on 6/27/2017 at 5:40 PM. Helped by Mark Dewolf.

Took my vehicle in dreading an unexpected and expensive alternator replacement and was end up shocked! To my surprise my vehicle was part of a recall in the previous years for the conditions that were present. All in all I was met with very polite, respectful and helpful people who worked at the dealership; but the person who shined the most in customer service was Mark Dewolf. Mark provided me with their shuttle so I could get home, he was always easy to contact and will never put me on hold and let me know feedback on the completion of the service of my vehicle. Mark took initiative and understanding about the inconvenience of not having your only method of transportation. Over all amazing customer service, my vehicle was handed back to me good as new on expected time of completion. 10/10 service! Thank you Mark and the team at Hyundai Kempt Road Halifax!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Seatbelt

By unhappy customer on 2/17/2017 at 8:14 PM. Helped by Daniel Nauss.

I took my mothers Elantra in to see about a seatbelt that wouldn't retract. I was charged $50.00 for the mechanic to say it needs a new seatbelt that cost over $1000.00. It had a twist inside the panel. Which I got another mechanic to fix. The service manager wouldn't refund the $50.00 for the work that wasn't done. I feel this dealer is out to take advantage of people and wouldn't recommend them to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tucson

By Tucson20 on 11/13/2016 at 1:23 PM. Helped by Bob brown.

First new car in 20 years,salesman was very helpful with making this purchase our thanks goes out to bob brown. C&k bishop or sackville

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Little REBEL on 11/2/2016 at 3:58 AM. Helped by JJ, Annette, Matt & Josh.

When my last car ( a 2007 Ford Focus ) was involved in an accident last week and was written off, I knew I wanted another focus. Asked around some friends and they highly recommended Steele Hyundai to deal with. Bought my "New To Me" 2013 Ford Focus from them and unfortunately within 2 days I was broken down on the side of the road with a major problem. Called these guys for assistance and they took care of everything... Since my car was still under warranty, I had the work done at Steele Ford and they were also excellent to deal with. I was not happy about the problem and went back to Steele Hyundai to talk with them. Their level of excellent customer service really impressed me... they took the time to listen to my concerns, discuss options and after meeting with them, I left a very happy customer. I would highly recommend this dealership to anyone who is looking for a new or used car. These folks are great and go that extra mile to help in any way they can. They make me feel like a Valued Customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First New Car

By First car on 10/31/2016 at 8:27 PM. Helped by Calee and JJ.

Calee Whitehead was fantastic. She was accommodating and knowledgeable. It was my first car and Calee really just helped. She went the extra mile and I will be referring her to my friends. Thanks to Calee and Steele Hyundai for making my first new car purchase easy and enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wayne Rocks!

By PINKROSE on 10/28/2016 at 5:59 PM. Helped by Wayne Currie.

Wayne Currie Rocks! We have purchased 3 cars through Wayne and he made buying a car seamless and a pleasure to look forward to. I would recommend Wayne to all my friends without hesitation!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Scotty 'Bob' is a good guy

By Nac on 10/12/2016 at 11:54 PM. Helped by Bob Brown.

My husband and I had the privilege to work with Bob, he was excellent from beginning to end. We purchased a new 2016 car, I traded in my 2011 Tuscon. Handing in the keys to my old car was difficult but Bob was very understanding and made the transition easier. We were very pleased with the service and the outcome, Bob is a true professional. Thank you Bob :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service

By KCake on 9/15/2016 at 8:53 PM. Helped by Justin Wilson.

I had my car in for service this past week. My mechanics name was Justin. Felt very comfortable having my car in his hands. I was able to have my questions answered, service was quick, and I walked away feeling like my car received the proper parts and care. Thankyou! Will definitely be coming back to Steele Hyundai

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Thanks

By OriginalJD on 7/28/2016 at 6:52 PM. Helped by Terry.

Came in for vent visors. Thanks to Terry for helping me get the right ones and the great deal. Much appreciated man. Thanks a lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Samantha

By John McCain on 7/28/2016 at 11:10 AM. Helped by Samantha.

I called the other day and was talking to a lady name Samantha on my Entourage. I didn't know what part I needed or was looking for so she emailed the picture and helped me find what I was looking for. She was really friendly and helped a lot.

I would recommend this dealer.