Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

3.4  

5   Customer Service
3   Friendliness
2   Overall Experience
2   Price
5   Quality of Work

Great Service Dept, Shady Sales Dept

By Radamus on 10/15/2019 at 1:15 PM.

I've owned several Toyota's and have been highly satisfied with the service I have received at Stephen Wade Toyota. When it came time to purchase a new Toyota, we gave SW a try but was less impressed with the sales experience. My advice to anyone considering buying a car from SW, don't shop payment. Shop "out-the-door"price. SW will sales slam you with too many dealer add-on's. Be prepared to shop and walk away if needed. Dealers in Vegas and SLC would love to earn your business. You can always buy your new Toyota elsewhere and still bring it into SW for service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience with Cory and Stephen Wade Toyota

By JMC on 10/2/2019 at 4:49 PM. Helped by Cory Wagner, Gio, and Nate..

Another easy breezy experience when buying a truck from Cory W. and Stephen Wade Toyota. We purchased a used truck in July via Cory, and we were back to test drive a truck and a 4Runner this time to replace our other older vehicle. We had done our research with the inventory listings online, and were able to narrow down what we were interested in looking at beforehand. This makes things easy. All we needed to do was to provide inventory numbers and test drive the vehicles we'd been looking at. We asked our questions about the models we were interested in, compared pros and cons, made our choice, and completed the sale. It really was just that easy. Seriously, do your research, have your list of questions ready, and know how much you are willing to spend. We cannot recommend Cory W. enough, he took the time to take care of us and provides honest feedback when asking for his opinions on certain aspects of features, and practical useage of them. We have never felt pressured to do anything when working with him or the sales team at Stephen Wade Toyota. We had to bring the used truck into the service dept for a missing piece of weather stripping, but that event went really well, and it was all stettled at no cost to us. (just our time to bring it in and have it done). We appreciate the team of Cory W, Gio, and Nate, for taking such good care of us twice in the past few months. Cheers guys! The Crabdrees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a car on vacation!

By Joseph & Leann on 8/10/2019 at 5:36 PM. Helped by Ed the salesman.

Are you looking for a new car? Need to trade in your Prius while on vacation? I highly recommend you go see Ed at Stephen Wade Toyota in St George Utah! Ed did not pressure us @ all and was constantly asking us questions about what we needed & wanted. He catered to our needs and fit us in the perfect car AND payment! *originally went in for service and left with a new car*

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
5   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Fool me once, shame on you. Fool me twice? Not this time!

By BoMizzle on 8/6/2019 at 12:47 AM. Helped by Grady Whitlock.

I really wanted to believe that Stephen Wade service centers were different from other dealerships (pause for laughter), but they're just as sketchy. The service team tried to scam me a second time into replacing a tire that only needed a patch. I fell for it 2 years ago with another vehicle and dropped $270 on an over priced replacement. They said things like "this tire is gonna blow" and "It's a huge safety issue", so of course I replaced it. Last week during a routine maintenance visit I told them about a slow leak. An hour later I heard the EXACT same apocalyptic horror story about this leak! I declined their offer to replace the tire and went to Sunrise by the Outlets. Sunrise removed the screw and showed me the location of the puncture. I wasn't surprised in the least to see it was in the CENTER of the tire and not "so close to the sidewall that a repair would only make it worse." If Wade's assessment of the puncture could somehow be explained away as an honest mistake I would NOT be writing this review. They clearly lied to me and I'm assuming they lied to me 2 years ago. Mr Wade, if you read this please feel free to contact me - I'd like to provide an address where you can send a check for $270. Karl Malone Toyota is a looooong drive but that's where I'm buying my next ride.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

And the best salesperson award goes to...Cory W.

By JMC on 7/31/2019 at 4:17 PM. Helped by Cory Wagner, Gio and Nate..

Great experience, here’s why; Cory W. Listened to what we were looking for. I could end the review here, but I won’t. He listened, found the best deals on the lot to fit our criteria and we wasted zero time in finding the right one. Test drove, marinated in our thoughts for a couple of days and came back to purchase before the sale ended. Cory was available on the phone and in person to answer all of our questions. If he wasn’t sure, he quickly answered our questions after a little research. Cory, Gio and Nate made the experience as smooth and easy as it could have been. Looking for a salesperson that will take care of you? Ask for Cory W. - tell them the Crabdree’s sent you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy Toyota owner again!

By Radio guy on 7/3/2019 at 8:38 PM. Helped by Ed Haddadin.

Treated my dodge ram 1500 in for a Toyota Tacoma recently. So please with my truck purchase. I owned Toyotas previously, and was always pleased with their dependability, reliability, and high mileage life. Glad I made the switch back. My sales representative at Stephen Wade Toyota in Saint George Utah was such a big part of my decision. Ed Haddadin was extremely knowledgeable about the product and very helpful in arranging my financing. He made the entire bank process enjoyable. Toyota reliability, high resale, and an excellent sales rep equate into a great experience at Stephen Wade Toyota.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

Excellent customer service

By Happy toyota owner on 6/29/2019 at 4:20 AM. Helped by Ed , Cale Moody the front desk lady is awesome sorry I don’t remember her name , and the finance person I don’t remember his name.

Ed is awesome I would recommend him to anyone looking for a Toyota 👍. Thank you Ed 😊😊😊 And the lady at the front desk is super nice

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome place, and awesome workers

By Stas on 6/26/2019 at 6:09 PM. Helped by Jessica Kroll.

Jessica helped me a lot and you guys doing awesome job keep good work up. Thanks for treating costumers with respect and that you guys polite.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Stephen Wade Toyota

By Chrismiller on 6/7/2019 at 10:54 PM.

Great experience at Stephen Wade Toyota. Nice selection of cars and great staff. Building is clean and organized. Free drink and snacks available. Easy process of buying a car.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Great salesperson, shady finance

By Jlcotter on 4/2/2019 at 7:33 PM. Helped by Jessica Kroll.

Jessica was great! She was helpful and genuine. We were feeling great and despite the push to finance through them (or CUDLE) we decided to go through our credit union because we got a better rate. I worked at a financial institution and know the industry more than the average consumer. I knew the finance person would have gotten a kickback but I wanted to go directly through my credit union. After spending over 5 hours the next day trying to sort this out they finally gave me a buyers order after a very long ordeal. Later when we came back to sign papers she was very abrasive and not kind at all and continued to lie to me about CUDLE and getting us the best rate. I was disappointed in her integrity. Again Jessica (our sales person) was extremely helpful through the whole thing and the only reason I rate it any stars. Thank you Jessica for making up for the shady finance rep we had to deal with

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Hidden charges!!!

By Hyundai on 2/15/2019 at 7:22 AM.

I bought a car at Toyota stephen Wade the other day. I am looking for a small, simple car, a bit cheaper. Ending up with Hyundai Accent 2017. Cory helped a lot. Vut as we are in. A hurry their manager just asked us to keep signing the papers without explaining withut the charges, taking form you the right of choice and will to buy those insurances and other tupid stuff that I did not even know. Its my fault I did not dig on it but he put a lot of stuff that dont need it. Sucker manager you are. Dont trust these people better dig out and read and understand for yourself before signing anything form them. I will never ever go to this place ,neither will i ever recommend it to a friend but will discourage them. Attn: Mr Stephen Wade; dont I have the right not to buy the extension warranty. I dont like it, I dont have money to pay for it but the sales manager doesnt want to listen to me and all other stuff that I dont like. It seemss you have no right in t his store!!!.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People!

By Horn on 2/11/2019 at 9:00 PM. Helped by Jay and Adam.

Great people to work with! Jay in (sales) and Adam a (Sales consultant). Very professional and a joy. Helped me find the right car. Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a tacoma

By Ormsbyjoyce on 2/5/2019 at 1:18 AM. Helped by Jessica Kroll.

I enjoyed my experience seem to be very knowledgeable and friendly and very helpful I would come back again Jessica Kroll was excellent sales person I would be sure to come back to her again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

15,000 mi Service

By Carl - SC on 1/21/2019 at 8:29 AM. Helped by Spencer Adams.

Just recently had my RAV4 serviced and that was the fastest I have ever experienced. Quick, efficient, and thorough. Good work guys! I look forward to the next one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best no pressure dealership

By Shay50 on 1/25/2019 at 6:50 PM. Helped by Cody Harris.

I came in hoping to lease a new car. Cody instantly helped me find exactly what I was looking for in the price range that I could afford. It was a no pressure experience, and they wanted the best for me. Their finance employee was also very nice and explained everything in a way that I could understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a new vehicle was a breeze with Danny's help.

By Purchase of 2019 Sienna on 1/13/2019 at 9:14 PM. Helped by Danny Gilchrist.

Danny Gilchrist made our purchase of a new vehicle a breeze. He was very helpful without being high pressured. He was very fair in his pricing and competent in explaining all the details of the new vehicle. Would definitely recommend Danny to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific experience

By Randy on 1/9/2019 at 5:53 PM. Helped by Jessica Kroll.

Jessica did a terrific job. No pressure and everything went as planned. I would definitely return. It always takes more time than you want, but overall it was pretty quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and professional

By Rnossaman72 on 1/2/2019 at 8:09 PM. Helped by Jessica in sales.

Friendly and took the time to make sure I was satisfied. Gave me a fair price. I have worked with this dealership before; with the service department. The overall customrr service I received made me want to continue working with them.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Multiple calls, many voicemails left and 0 RESULTS IN 3 DAYS

By yikes on 11/29/2018 at 12:20 AM. Helped by Brian.

I don't know how this place stays open when they won't even answer the phone for a willing buyer. I called to check on my finance application 4 times in one day- 8am, 11am, 3pm.. all times I'm transferred to the voicemail of a Brian in Internet Sales who never calls me back all day. On my 4th call at 5pm, I finally got a hold of someone (Chris- thank you!) who checked it out and told me that my application was apparently incomplete? So I submitted another application and today surprise surprise- I've called multiple times and people are either out of the office or unavailable to help, stuck leaving voicemails again! I called into the main number twice in a row just now asking for any available salesman and got someone's voicemail both times!! It's actually quite insane how poorly ran this dealership is. Good luck to anyone looking to buy a Toyota in St George, maybe they'll find a way to answer a simple 2 minute phone call in the future but I wouldn't hold my breath.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales staff are some of the best!

By Happy Camper on 11/18/2018 at 4:02 AM. Helped by Brian Gates, Nate Wallace & several more .. Service Magager, Parts department. Their names I do not remember..

I have never been treated like a King before at a car dealer, but this group are the best. Though I hate all the forms one has to deal with, even while paying cash, they made the buying experience pleasant. I feel the car deal was fair. We did have the help of dealing through the Costco Auto Program, but even without this I feel it wouldm't have been any different. I would without a doubt recommend this dealer. Thanks to all the people we met during our transaction. R. Bolton Cedar City, UT

I would recommend this dealer.