Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My review

By LaRay on 9/15/2018 at 8:03 PM. Helped by Gerry, & Andy.

Sales person answered all my questions and was very patient. Very efficient and knowledgeable. No pressure. We had a good time there and Gerry answered all our questions Andy was also help full helping me to learn how to use the electronics stuff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent care from Service department

By sglinski on 9/5/2018 at 9:51 PM. Helped by Grady.

Service department was extremely helpful and helped accommodate my last-minute request for service as I was driving through town. After another shop turned me away, Stephen Wade staff were very friendly and understanding and got my car right into the shop. During this visit I had a complaint about a specific part of the service (just a lone mistake by a single technician) and it was addressed on the spot, and service manager Grady personally followed up and resolved the issue. Outstanding service.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bad Adventure!

By NORAV4yet!!!! on 8/31/2018 at 12:20 AM. Helped by Cory Incompetent Sales Person..

We went into Stephen Wade Toyota to look at SUV's. The biggest problem we had was the salesperson. CORY. He was not only a fast talking sales person but quite a story teller. He spent so much time on the phone and kept leaving the office he seemed to have little time for us. We should have left then and there. Our fault that we didn't. My husband even saw him outside with some other customer's. This man told us that we were getting the 2018 Rav4 Adventure exactly like the one in the show room only in White. He ordered it and when it came in it was white but was nothing like the one in the show room. He didn't notice anything wrong with it. I did! We also had tinted windows put on it and one edge was peeling already. The interior had been sprayed and there were marks from those drips all over the interior. This Vehicle had not even been cleaned up. When Cory came over to look to see that it indeed was not the car we ordered. He went inside to see the manager. A few minutes later he informed my husband that it was his fault! I over heard his manager telling him (Cory) the salesman that he had screwed up. My husband had nothing to do with ordering the wrong car. Cory assumed all of the Adventure's were exactly the same. He couldn't even set up the entune system to my phone on it. If it were not for Candace Abbott the Sales Manager i would have ended up with the black Adventure on the sales floor. Cory didn't really care at that point. Candace took over and did Cory's job for him. She found the white car loaded with what I wanted and got it ordered for us. Unfortunately, I still had to deal with Cory following me around every time I left Candace's office begging me not to "murder" him??? We ended up driving the wrong car home, had to register it with DMV, put plates on it and wait for the real Rav4 to come in. It still took a while after that for every extra thing to get done on it because Cory forgot things again!!!! This guy is so incompetent it is unbelievable!!! P.S. he lied and gave us this big convoluted story why my trade in care wasn't worth anything in the area we were trading it in. How they had some of the same cars and couldn't even sell them. It was all lies. Nissan tried to even buy my car. He is not only a liar but incompetent.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

STEPHEN WADE TOYOTA SHINES - AGAIN!

By Christopher on 7/12/2018 at 4:14 PM. Helped by Sebastian Tello (sales), Jeremy Coplan (service).

Recently purchased a new Toyota 4Runner SR5 Premium. My trade was an older, high mileage 4Runner. Both sales and finance reps went to great lengths to be sure I had *the* vehicle I wanted at an affordable price, including a comprehensive extended warranty. I've purchased four vehicles from Stephen Wade Toyota in the last 10 years. Need I say more? Names to know: Sebastian Tello (sales consultant) Candace Abbott (fianance/business manager) Jeremy Coplan (service rep) An excellent team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of purchase of new vehicle

By George on 7/11/2018 at 3:50 PM. Helped by Bobby Crosby.

We worked with Bobby Crosby at Stephen Wade Toyota with buying a new Highlander. He was very patient with us and explained in detail everything about our new vehicle. We would highly recommend this dealership and Bobby Crosby as a salesman. We are so happy with our beautiful new SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever!

By dalton123 on 6/27/2018 at 3:08 PM. Helped by Danny Gilchrist.

From beginning to end the experience with Danny Gilchrist at Stephen Wade Toyota was great!. He was helpful and informative. Would recommend this dealership to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn’t be happier!

By Kimy on 6/24/2018 at 4:28 PM. Helped by Bobby Crosby.

Worked with Bobby for 2 months looking for the perfect car, he was so patient and so helpful! Explained everything thoroughly and helped us find the perfect car!! 5 star experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this dealership!

By Rebecca on 6/9/2018 at 4:15 AM. Helped by Bobby Crosby.

Just leased my third car from Stephen Wade. Bobby Crosby made this experience very easy and helped me find a great car. Candace Abbott was so friendly and helpful, too. I look forward to working with the service department for regular maintenance visits.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great deals and customer service

By CBecker on 4/24/2018 at 10:22 PM. Helped by Danny Gilcrest, Tanner Wilkinson.

Bought a 2015 Honda CR-V for my husbands first NEW car. With how easy going our salesman was and no-pressure attitude everyone had, we found a car we love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Above & Beyond!

By jamiesnow on 3/13/2018 at 4:46 PM. Helped by Michael Ives.

We went into Stephen Wade Toyota looking for a SUV initially. Michael was fast to recognize we needed help and earnest at listening to the features we told him we wanted. After showing us the SUVs, we decided a car would better suit our needs. Michael was amazing at finding us a car that marked everything off on our wish list. Not only was Michael a top-notch, patient, salesperson that exceeded all of our needs, the rest of the staff and management at the dealership treated us like we were their only customer. Superb service all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service.

By Catherine Petersen on 2/5/2018 at 11:16 PM. Helped by Brian Gates.

This is our second auto purchase at Stephen Wade and we have been using their service department on our vehicles for the 3 years we have lived in St. George. We cannot say enough about the ease of buying a car at this dealership. Our sales representative, Brian, was courteous and professional and introduced us to all the models of the car we wanted to buy. It was easy to make a decision based on his expertise and what we wanted in a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying made Easy

By carshark on 1/10/2018 at 10:41 PM. Helped by Sebastian Tello.

Our second purchase from Stephen Wade Toyota in 9 months and another smooth and fun buying experience! These folks are really pleasant to deal with and our salesman; Sebastian Tello was professional and polite. I almost felt guilty for negotiating for a better deal.( but not too guilty)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Truck Purchase

By Frank on 12/30/2017 at 8:25 PM. Helped by Armando, Jim.

Armando was great to work with. Armando was friendly and not pushy. He represented himself and the dealership very well. I did not feel under any pressure. Jim was very friendly and answered my questions during the financial discussions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By lbchr4 on 12/14/2017 at 4:50 PM. Helped by Brett, Adam and Gio.

Great experience with Adam, Brett and Gio love my new Camry.. These guys are all top in their expertise and really make you feel important and educate you on everything and have great customer service skills.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Stacey Grinnell on 12/4/2017 at 4:53 PM. Helped by Sebastian.

Stephen Wade Toyota was so amazing to work with. I could not believe buying a car could be this easy? I am not sure why other dealerships take forever but this place is simply amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ahart on 11/21/2017 at 7:34 PM. Helped by John Chollett, Brian.

Staff is very friendly and buying my new car was an easy process. They made me feel welcome and made sure my experience was great. I’m happy :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service check

By Mommel1 on 11/17/2017 at 7:11 PM. Helped by Dustin Gubler.

Your service employee, Dustin Gubler, is awesome! He always makes sure that all my concerns are addressed when I bring my Toyota Corolla in for the oil change and service check-ups. He makes sure that I am given every discount possible and goes out of his way to be pleasant and helpful. I cannot access the web site that is sent via text to my phone after I complete a service visit. Not sure why??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Best of all!

By Chefimi on 10/24/2017 at 9:18 PM. Helped by Todd, Sebastian, Nath, Mike.

The Steven Wade Toyota never disappointed me in the service or sales! Best experience, Honest, professional staff,honest business! They know, the best ways is the two ways! Excellent Costumer service, Thank you guys, I'm stock with you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Questionnaire sent to me.

By Lake Powell Dude on 9/15/2017 at 4:32 AM. Helped by Can't remember. Everyone has been great! I like the Parts department dudes and Manager; great dudes! I think "Brent" may be one name I recall and his Manager?.

I never was able to complete the questionnaire you texted me. Overall, I am very pleased with your whole program and employees. Especially the Service and Parts departments. They are excellent, BUT Parts and Service is VERY EXPENSIVE, especially now that I am retired and my income is much less. I may have to seek out services in Page.anf parts on the Internet. I personally enjoy visiting with your employees and including the "Allen", your Courtesy Shuttle Service dude. Great guy! I always hope to get picked up by him, as he delivers me to a arranged doctor's appointment or back to the motel ,or shopping at Dick's Sporting Store. I must share, at my last Service visit, the Service Agent seemed a little uptight/anxious for some reason; I feel you were possibly under staffed that morning and seemed worried about getting customers attended immediately? He just needed to "Chill" and relax; we can wait a few seconds! No worries!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely Satisfied

By Kenny322 on 9/6/2017 at 5:16 PM. Helped by Bobby Crosby & Nate.

They went above and beyond to find the exact Highlander I was looking for. The whole process was painless and easy! Very Happy with everything!

I would recommend this dealer.