Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

2.5  

3   Customer Service
4   Friendliness
2   Overall Experience
1   Price

Be careful

By Alex on 12/2/2018 at 2:17 PM. Helped by Alanis.

I was given a long talk how this dealership differes from other as they don't have any hidden cost. The sales price agreed with the salesman was not reflected on the invoice, which conveniently was not show during signing process. It was put together with other papers in sealed envelope, which I opened only a day after. Be careful and review every line.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Express service

By dbailey on 6/22/2018 at 1:44 AM. Helped by Joshua Davis.

Joshua Davis and his team in the express service department were great!! I just went for a oil change and they inspected my car and everything! They were great! Definitely going back and will continue to get my car serviced there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Marlinda on 4/23/2018 at 10:48 PM. Helped by Anita, BJ Wilson, Tommy Huynh, Joseph Boguhet.

Everyone was so very helpful. Anita at the front desk. BJ Wilson the GM - the absolute best salesman Tommy Huynh answer all my questions. Last but not least Joseph Boguhet in Finance. Very successful in buying my new Honda Touring. Love my new ride!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low pressure, high service!

By happy camper on 4/4/2018 at 3:34 PM. Helped by Amyn Ankleshwaria; Joseph Boguhet.

at 55 years old, went into McCall Sterling Honda prepared to do battle, due to past experiences with other dealers. Had opposite experience here, was totally surprised! Very low pressure and informative service. Highly recommend! my salesperson was really good to work with and the finance guy was awesome with getting me an excellent deal. my credit was lower than I expected, but the rate he got was also lower than expected... again, highly recommend! salesperson: Amyn Ankleshwaria - aankleshwaria@sterlingmccallhonda.com finance guy: Joseph Boguhet

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Dont stand behind defects in service department

By Isbellan on 2/22/2018 at 4:07 PM. Helped by Jessie Ybarra and his boss.

Brought my car to Sterling McCall Honda after the Glass sunroof spontaneously exploded. Nothing has hit it and there weren’t any issues with it. In looking this problem online others have had this problem too and it is attributed to either a manufacturing error in the safety glasses or a problem when it was installed too tightly. This dealership knows of this issue and kind of shrugged their shoulders and won’t take care of it. They want you to submit it to your own insurance even though it’s through no fault of yours or anyone else’s except theirs. I was about to go buy a Honda Pilot for myself. I will not buy from a dealership that won’t stand behind a defect in its own vehicles.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer sevice

By Noypi49 on 12/2/2017 at 5:12 PM. Helped by Sam Carcamo.

Great staff! Very professional and friendly! The people treat you very special and always accommodating to all my questions. Their service is also speedy with very minimal waiting time

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Honda Accord

By Lisa on 11/7/2017 at 3:16 AM. Helped by Robert.

Robert was very courteous and knowledgeable very good salesman . He went above and beyond to help us. I would recommend the dealership to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By Lela Jares on 11/2/2017 at 12:55 AM. Helped by Adrian Ramirez.

From the moment I walked in the door and was greeted with expert service from all associates. I will continue to have all service work done with your company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Efficient

By CW on 10/30/2017 at 7:00 PM. Helped by Adrian.

Excellent, fast service. This is my favorite place to get an oil change. I feel like they are really trying to make the customer experience excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service Manager

By Happycamper on 10/27/2017 at 3:02 AM. Helped by Steve Fishel.

No matter what we take our car in for, the service manager Steve Fishel always takes care to make sure our experience is a good one. He works with you to resolve any service issues you have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car seevice

By Dinna123 on 10/14/2017 at 10:06 PM. Helped by Dale Thornburg.

Great experience- told me what I needed and what could wait. Shirt wait time. Reviewed my additional concerns and offered to help in future by providing direct number.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change, tire rotation and wiper replacement

By Franksanc 6896 on 9/23/2017 at 12:03 AM. Helped by Service department.

Atmosphere was good, staff was friendly and the work was completed within the expected time. Work include an inspection of brakes etc. and a wash and vacuum. Was very pleasantly surprised by the first time service discounts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and knowledgeable

By Old guy on 9/18/2017 at 6:07 PM. Helped by Gabriel.

Gabriel was very helpful in selecting my car. He new his cars very well and he was very friendly. I purchased the car that same day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By John Pinner on 9/18/2017 at 4:36 PM. Helped by Alanis, Mike Collins.

Great service & sales. Salesman & finance gave us all options & let us decide with no pressure from them. They made sure we knew about the features and how to use them. Third car Friday m this dealership since June 2016.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Lulu on 9/15/2017 at 6:22 PM. Helped by Mike sales and finance advisor.

Sales person was knowledgeable as was the finance advisor. Purchase was easy. Even though it was an emotional purchase as I was a flood victim, they put me at ease

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Rjim602 on 8/23/2017 at 5:15 PM. Helped by Brayan Vasquez.

Brayan Vasquez was awesome and got us a great van at a good price. Great customer service and worked hard to iron out some issues that came up. Thank you Brayan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Oil change experience

By Jologs1998 on 8/18/2017 at 3:49 PM. Helped by Sam Carcamo.

My service consultant was Sam Carcamo. He immediately checked me in, explained everything that is going to be done with my car. Showed me where the lounge was and offered refreshment while waiting for my car. A multi-point inspection was done, oil change and tire rotation was done. Since i'ts my car's first tine for oil change, the tire rotation was free. I'm very pleased with the excellent service i had today.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Returning customer with surprisingly terrible experience.

By Jose R Mendez on 8/15/2017 at 12:32 AM. Helped by George Torres Joseph A Boguhet.

I previously purchased a 2007 Civic from this dealership a long time ago so i went back to see what new models they had for 2017. I loved the redesigned 2016 civic so i decided in the end to just go with a silver LX model. The car salesman George Torres was patient, informative and very kind. He always tried to make sure everything was okay and answer any questions or concerns i had. HOWEVER, the financial employee JOSEPH A BOGUHET who got all our paperwork done is extremely unprofessional and an outright liar. He might as well be a crook with the way he handles himself. When signing the papers he did nothing to explain what each paper really meant. I understand that it was a late Saturday night but he was more worried about making a buck and getting us out of there as fast as possible. My Honda and all certified cars come with a 7 year/100K warranty which is what i believed i was signing but he automatically signed me up for a completely SEPARATE 7 year/100K warranty that i never once asked for. The worst part of it is that he charged us 2800$! for it. So i did some more research and i can get a better Honda 120k mile warranty with a 0$ deductible for about 1K. That's almost a third of the price he sneaked into my contract!!!! The only reason he finally confessed that i could cancel was after i asked like 2 times. And to finally turn this into a absolute nightmare he also snuck in a "Resist All" customer care box into my contract that he informed us "came with the car". Not once did he mention in was going to cost me an absolutely ludicrous 1000$. When i confronted him about it he kept insisting that i received it with some sort of "coupon". I told him that couldn't be possibly be true and that you can't call something a coupon if there was no discount from a set price and that you CHARGED ME 1000$ FOR IT! That honestly seems like fraud. I asked nicely if they could just take it since i never even bothered opening it. They told me no and it was the one thing they couldn't help me with. Even though i went back with the box the following day before i even was allowed to drive my car out of there. So lets this get straight. Honda can cancel a 2800$ warranty after my first bill/before 60 days but they can't take back some insanely overpriced kit that i once never opened or asked for? I've lost all interest and respect in this company/dealership and the way they treat their customers. My friend and father were there to witness the whole thing and my friend told me that Joseph must have no sense of morality for doing something so slimy to someone who has happily buying a car from them. I will be doing every last thing possible to leave complaints/negative reviews for this dealership. If they refuse to help me out with something so simple as taking back an overpriced box then all their future customers deserve to know the lengths they will go to cheat a customer out of their money. EDIT: I was told they couldn't take it back because the Resist All was applied to my car. That shouldn't fall on me since i was trying to stop them from even doing that to begin with. First it's because it's because of "the contract", then it was just "we can't take it back" and now due to" it being applied"? What really happened was that I came back on Monday to try to return it and i was kindly informed by my salesman that they weren't even close to attending my car. It wasn't even certified yet and i didn't get to drive it home UNTIL Wednesday around 12:45. I arrived there at about 11:00 and they were barely getting around to detailing it. So don't go around telling me it was applied on a Monday way before it was certified and cleaned/detailed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Vernon97 on 8/12/2017 at 3:46 PM. Helped by 24612 Dale Raymond THO.

Customer service agent was great and very knowledgeable. Was accurate with service time as for as being on time and out.Would definitely recommend to take vehicle to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service

By Condr on 8/9/2017 at 2:35 AM. Helped by Steve.

Honda Sterling McCall kingwood Great service everytime!! Steve goes that extra step Great service hours everyday Best dealership Second review for service on my Honda.

I would recommend this dealer.